After waiting 45 minutes for a salesperson at the AT&T store in Laguna Niguel we drove to this store and were served immediately. The salesperson was very friendly, helpful and went out of his way to obtain precisely the Apple Watch we were seeking. He saw to it that the watch worked well, and the entire transaction took less than thirty minutes. Each time we've been here, we've gotten good, quick service. This is not the case with other nearby AT&T stores. read more

Dropped in today with some questions. The gentleman working was very helpful! Plenty of parking.

Definitely don't come here. They said they open at 10, but actually they don't people do not end up showing up until much later to do their own job. I stood outside for about 20 minutes and still no one showed up to the point where I just left. I wouldn't even imagine the service that they give as well. Definitely do not come to this store. Terribly managed. read more

Scam Alert... All 3 sales reps lied to me and said that we needed to add a 5th line to our 4 line family plan because the new phone we bought from Costco already had a line that came with the phone that "they couldn't just activate, they needed to add an additional line to make the phone work." Which the Costco AT&T confirmed was a total lie and just a scam to upsell another phone line to me and rip me off and make an additional sales commission for the sales rep. Never going here again. read more

If you value your time just go someplace else this place will do everything but help you unfortunately. Huge selection but they also don't pay attention to what the products they're selling or marking account correctly. If you got mad time to waste or just don't wanna be with your family this is the best store to waste time at by far ! Happy holidays read more

AT&T Store - In store - Mobile Phones Near Me - Aliso Viejo, California

they scammed us they made us pay more money while we were transferring the phone and the Costco AT&T confirmed that AT&T scammed us so they gave us a phone number so they could delete the line off the phone read more

Got email saying my order was ready for pickup in store. Get to store and it's closed in the middle of the day?! Handwritten sign taped to window that they were out at lunch. There's only 1 employee for whole store? What kind of show are they running here? Completely unprofessional. I had a much better experience at the other AT&T store on corner of La Paz and Avila. Recommend going to that one instead. read more

Jesus was so helpful while upgrading my phone today! He answered all my questions and didn't bs me about anything. Not only that, he was so personable and funny. Great experience at this store. read more

I've been a customer of this business for more than 12years with our family plants I highly recommend this store for they've always helped us with the best deals always. I came here yesterday feeling stupid trying to show that my new Apple Watch ultra has a weird spot on it Jessica help me out with professionalism and kindness and cleaned the smodge that was probably from the packaging and it was gone I felt so relieved and then as I was trying to put back the watch Jesus saw me and helped me out loved them for being kind and respectful believe me guys all the team in this store are fabulous you won't regret going to this place kind professional people with good intentions highly recommend I bet my family's name on it Maria Pamela Gonzales and family of Aliso Viejo Ca. read more

AT&T Store - Mobile Phones Near Me - Aliso Viejo, California

Nathaniel was a great help. He took the necessary time to rectify what has been a beyond frustrating experience with AT&T. This five star rating is for him and the lovely customer support person he rang only. read more

This store is one of the biggest reasons why I switched from AT&T to Verizon last year! I was a happy AT&T customer for years, until they decided to focus more on mergers with Warner Brothers than their core cellular phone service. I watched as the years went by that my coverage was getting worse while my rates were going up. I felt that I was paying far more for substandard service than I was getting in return, so I visited my local AT&T store in Aliso Viejo. Not only did the employees really not care at all, but when I told them I was getting fed up with my cellular service with AT&T, one of the employees firmly told me to switch to either Verizon or T Mobile. I did exactly that. I went to the local Verizon store who not only helped my family completely pay off my family's phones to AT&T, but also to get me and my family far better service at a much better price thanks to the discounts for my wife's company. AT&T is a lost cause these days, and a shell of their former self, they have lost a LOT of customers to both Verizon and T-Mobile and I can see why their stock has been dropping like a rock lately. I have talked to people who visit this store in Aliso Viejo and I can tell you that a lot of this store's employees either look bored or really don't care anymore. That's how you lose customers!!!! So long AT&T, my family won't be coming back at all. read more

This is my go to At&t store! They help me with all my concerns and help me stay up to date with the newest cell phones! They have a great selection for accessories and they have top notch cases and screen protectors! read more

Went into the store to get my sons I phone set up. We were not greeted when we first got there. The customer who was being helped realized he would be taking a long time and asked the employee to help us. The employee told us he couldn't set up a phone and to call AT&T. Went to the store so I didn't have to be on hold for 45 minutes. He also said they don't have Wi-Fi and transferring phones takes hours. However. This wasn't our situation as my son didn't have anything to transfer. They weren't even willing to listen to our situation before blowing us off. Phayton was the employee. read more

Outstanding customer service! Phayton was incredibly helpful and efficient, exceeding my expectations. Despite being late for an appointment, I was pleasantly surprised to find that I could leave for it sooner than anticipated, thanks to the swift assistance received. read more

Elias at AT&T ALiso Viejo was such a breath of fresh air! Nothing but kind, knowledgeable and patient. After talking to many carriers on line and off, and getting sales pitches and vague quotes, I happened upon Elias... the mgr at the AV store. He immediately put me at ease and got me a fair deal. He was very open and honest and is the only one in my quest who didn't feel like a used car salesman. I feel I've made a friend, and will recommend him to anyone looking to change their service. read more

Store is under new management. Go see Elias and team, they will put in the effort to make things right.

I have visited this store many times, and as of late the customer service is horrible. I once was given a manager's phone number (as they are seldom on site) to call. He said all the right things, but after my current experience I sent him a text and did not receive a response. Of course, I am able to see he had read the text. I have no clue if the rep even gave me the right number. I called the store today (2 days later) to ask to speak to manager.No manager at the store. No wonder the employees are rude, condescending, and change their stories. I went to a different store, and received excellent care and purchased my new phone from them. Customer service training should be amped up for this shop. I will only return if the reps are no longer at this store. Such a waste of my time. read more

I walked in, with not appointment and there were two people ahead of me. I was greeted right away and waited maybe 5 minutes. Will, the Assistant Manager, helped me with my upgrade. He was very patient and was very helpful. As he was helping me 4 other groups of people arrive. While they were being impatient with the wait, Will tried to multitask and ultimately was helping 3 people at a time. He was very patient and was smiling the entire time. Good dude! Folks need to learn some patience; if you see that there's 2 staff members and 5 different groups of people, sometimes you have to accept there will be a bit of a wait. It's incredibly sad to see how employees are treated when they are simply doing their best. Anyhow! Ask for Will - great service! read more

Amazing customer service skills provided by Andrew and Cyrus! These guys were awesome and they know they stuff well! Thank you for your hard work in this pandemic. Kudos to you guys! Im one happy customer!! -- Joyce G read more

New iPhone for my son took a crap and we had to take it to apple to get repaired After we picked it up and got home we realized that it was missing the CIM card We called the store and they told us it was already lost. So we go to AT&T. Jesus helped us and got us set up with a brand new CIM card. Got the phone working all within a couple minutes. Great, quick, friendly service. Will definitely make this my location for all my AT&T needs. Thanks again. read more

Never enough employees I walk in to pay my bill every month because when I had the automatic payments they screwed it up. It takes two minutes to do my payment. I stood in line for an hour and a half today just to pay my bill. I don't expect to get in front of everyone else that's been waiting but when you have people asking questions every question under the sun you would think that they could take two minutes out of their time to pay a bill.. i've switched to a different company read more

Went to store with iPhone that I have had for years that stopped working intermittently with -- no SIM card error. Staff greeted me when entering an immediately ask how they could help me. I told them my problem, they assigned a technician, and my phone was fixed in a few minutes. Quick, easy, and very efficient. Great job. I'm a happy customer. read more

My husband had to get a new phone, but didn't want a new one. David at the T Mobile store was able to find him an older phone that suited him just fine. After setting it up, he proceeded to spend about an hour helping him get his contacts transferred, which was greatly appreciated. My husband uses an external keyboard for messaing and emails, but couldn't get it paired with the new phone. He took it back to the store and David again spent quite a bit of time with him to get it connected. We are so grateful for David's thoughfulness and patience. Thank you! read more

Went in to ATNT Aliso Viejo. Phayton was very helpful and made my visit very pleasant. He should get a raise. I love ATNT

I wanted to praise Jesus Ramos for his service today. There were eight customers in the store and he was the only employee there and from 3 o'clock to 6 o'clock worked with each and everyone. He was polite he was accommodating and AT&T is very lucky to have such an employee work for them in these times when things are so tough and there's not enough service people to accommodate the customer. He's so knowledgeable and helpful. On Aliso Creek Road! read more

There is customer service which renders great support and technical knowledge... and then there is Nushua at the Aliso Viejo store. There is customer service that is efficient and eager to help... and then there is Nushua at the A&T Aliso Viejo store. Recognition well deserved for a delightful customer service experience while suffering with cell crash blues and the need to have a successful data transfer. Congrats AT&T management on placing a super competent service oriented technical agent to support the struggling client in need of much needed help. Nushua is obviously key to client retention (as I had considered carriers prior to my visit at the Aliso Viejo store)... I'm keeping my plan with you. read more

I have been going to this att store for more than 4 years now eversince I bought my cell phone. I remember a sales person named Eric helped me out with that purchase. He was good at customer service and made everything easy. About 2 years ago, I was fed up with Cox for my cable service so I thought I should give uverse a try. I went to att store and again Eric helped me out. He found the best deal and said I will be getting $100 rewards card on top of all the savings which I did. So basically for u-verse service and internet, my monthly bill was like $45 after tax which is dirt cheap. But wait, all the PROBLEMS started after 6 months. I had my bill as automated debit from my bank account so I wasn't checking every month of howmuchq my bill was. One day I realized that instead of $45 they are charging $88 which is double. So I called Eric and he said he would fix it for me by renewing my plan for another whole year! So my bill got cheaper by like $6 dollars. Couple of months ago I noticed another big change. Now my rate was $126 dollars! I was furious. So I went to the store. I waited for Eric because he was the one who originally helped me so I thought he can help out again. But I was wrong...He told me he will try to call them and see if they can reverse some of the charges in addition he can REFUND ME BACK $100 to my account. Well after couple of days he calls me back saying that I need to call customer service myself and also he can't credit me back anything because his Codes don't work... Anyways, after being on the phone for more than an hour talking to useless customer service representatives, I cancelled my service. They didn't even try to offer me a good enough deal to keep me as a customer. I called Eric to let him know about it and give him and his company a last chance but he basically said, "yeh I am sorry it might be better to find another cable company". I mean is this how att company keeps its customers?!!! Note: Att charges almost $10 as rental fee for the equipments. Make sure you check your bills carefully..... I am happy I am not their uverse customer anymore... After my cellphone contract is over in couple of months, I will say goodbye to them for good. One more thing, this store has a new manager now... I think she is the one who doesn't let any credits to be given to the client's accounts since the more she saves the company from fee reversals, the more bonus she puts in her pocket!!!!!!!!! read more

Had to make a change to my account and Ryan helped as soon as I walked in. Friendly and efficient service

Wow, don't even know how to begin this review, I have been charged for a number not associated with my account for more than 10 months, just found it since they said I get discount for auto pay, signed up for auto pay and now that I am moving, decided to open online to update address and found I was charged for a number not on my account,, called customer service line, just got it removed and they said I have to go back to the store to get refunds.. I asked to escalate to someone with authority and answer was I will get the same answer from higher Ups and this is AT&T policy. Fraud alert! Please check your statement right now, there is hidden fees they are charging you and even customer service agents agreed they receive a lot of complaints about being charged for a random number not on your account!!! read more

I have not had worse customer service in my life. We literally sat waiting for help for over an hour. There were 3 people in the back doing absolutely nothing while customers sat around waiting for service. We basically left the store as no one wanted to help us. read more

Theres 4 employees here, 4 customers. No greeting when you come in, no sense of urgency, just people lounging around on their phones. I just spent 1200 on my phone, give it to me and let me be on my way! How about a "hey, do you want a water or a coffee?!" Or "hi, we ll be right with you..." The DMV of phone stores. read more

This is the shadiest group of AT&T salespeople we've ever encountered. They added 2 extra lines to our account, telling us it wouldn't cost any extra on our bill, which was an outright lie. We went back to the store 4 separate times to resolve the issue and each time were told that only a manager could re-credit the money and that there was no manager available. We finally had to call AT&T directly to resolve the issue. My advice? Steer clear of this store. read more

CLOSED! Doesn't say anything online. Website let me make an appointment and sent me 3 reminders. read more

AT&T Store - Closed sign in front door. Looks like UPS doesn't know it's closed either. - Mobile Phones Near Me - Aliso Viejo, California

HUGE WASTE OF TIME! The ladies working today did not seem aware or interested in customers and worked very slowly. It was VERY clear I wanted to upgrade to the iPhone pro Max. After waiting for 40 minutes they told me they didn't have any in stock. This was the only day in my week I had available to get this done and they wasted my time and now I will have to wait until next week. read more

They closed before the posted closing time at 7pm. Needed a new SIM card for my kids iPad. Another person showed up at 635 after we got back in the car. If you can't be open until 7 as posted online then correct your operational hours. read more

I came in to have my voicemail fixed and no one was able to help me after a few tries. They told me to call the customer service number. The issue still has not been resolved. What's the point of having a store if you can't help your customers when there's an actual issue? read more

All I can say is what's the point to have a supporting store who can only push sales of expensive things. Made no efforts but pushing away customers who really need help with older equipments with more complicated situations. If the store does not train their employees to possess complicated knowledgeable knowledge in their field, It's false advertisements and promises. My phone is older should never be the reason att representative turned me away to help me with my issues. This store reps do not even know the SIM card can be used on both iPhone and android phone. They sold me a new SIM card for $20. Later, I found out through a private geek in his store that I SHOULD NOT spend $20. That's it. You can judge what knowledge this store reps possess! read more

So I went in to ask some simple questions which of course turned into more information and it was absolutely fabulous! Adrian who is the manager was absolutely fantastic and had so much patience with me yet he was quick he knew his answers he knows his products and I learned a lot from him. I highly suggest him or Eric when you go into the store as they are both extremely knowledgeable very kind and know their stuff read more

Terrible service. They made a mistake and told me they couldn't fix it in store and that I had to call the support line. The support line told me I had to take care of it at a store level. So I went back into the store and they gave me another phone number to call. It has been 7 weeks of dealing with a mistake they made and it still hasn't been resolved. If you want to have good customer support avoid this location. read more

I purchased ATT Life Time Tempered Glass and went back to have it replaced when it cracked. The young sales rep was zero help: no we don't it, no I don't know when we will restock, no I can't call another store for you, no you can't get a credit for another glass, no I can't help you. read more