Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

The cabling techs were phenomenal! They stayed until the job was done, making it so my office was…read moreready to go the next morning. When I'm ready I will be calling them to run the cable at my house! I highly recommend them.

My wife went down today to upgrade our daughter's phone. Simple process, not too much trouble. BUT,…read morewhile there the young man assisting her tells her about a new promotion (every time we go in there's a new one) to get one of the new Samsung watches for $5.00 a month! He was so excited. My wife called me and I heard him over the phone, he was jabbering so much I could barely hear what she was saying. But the gist was we pay the taxes on the watch plus $5.00 a month to get the watch. So she goes through the whole drawn out process, and it always takes a long time at this store, they have absolutely no concept of the value of a customer's time; only to get to the time to pay the bill and it's almost $500.00! My wife by now is starting to get frustrated, normal at this point of any transaction at this store because you've been there so long; and asks what the problem is. She learns NOW that the $5.00 is the monthly service charge and she has to pay $400.00 for the watch. She now starts yelling because it's been well over 2 hours and she had better things to do with her Friday afternoon. The manager comes over and asks what the problem is, she tells him this is the first she hears about the $400.00 and he replies that he just can't give her a free watch, but the monthly payments will only be $19.00 a month. My wife is pretty much screaming by now as she learns that the new sales associate she''s been dealing with has only been told about the $5.00 promo but not the "rest of the story". He is actually as stunned as my wife is about paying the $400.00 for the watch. The manager pretty much shrugs the mistake off, he does apologize and ask my wife if she still wants the watch. She says no so now they must go through the laborious process of cancelling everything they've just done which takes even more time. The manager makes a feeble attempt to correct their error by giving my wife a phone case for the new phone but too little too late. By the time they are done she is shaking with fury, her stomach is twisted in knots, and it's been over 3 HOURS since she entered the store. We've gone to other stores and had better service but this one is closest to us and even though we've seen many different managers there the service never seems to get any better. I'd try to contact corporate about this but feel like I'd only be wasting more time. T-Mobile has good phone service, but their customer service at THIS location leaves much to be desired. My advice is to visit another store. WELL! The next evening my wife starts to show our daughter some of the features on her new phone plus set it up for her use and lo and behold, the mini SD card that she specifically asked to be switched to the new phone and was assured by a staff member at this store that it was being done at that very moment, was NOT in the new phone! She called the store at 8:45 PM and spoke with the "manager" on duty, explained the situation and he tried to locate the old phone. After a few minutes he returned as said it appeared that it had already been boxed up to be sent back and he would have to open the boxes to find it and that he would do that and would call her back the next day, which was Sunday. Sunday came and went and no call was received. Monday morning my wife calls the store once again and spoke with Jack, the manager of the store. I listened to the conversation and he basically accused my wife alternately of being a thief or an idiot, take your pick. "Are you SURE you didn't take your old phone home with you? It's probably still in there." My wife has the store receipt showing the trade in of the phone for the whopping sum of $16.59. This goes on for several minutes as he tries to convince my wife that she's taken the old phone home and just forgot she did. And it turns out that the phone has already been shipped off so there is no hope for retrieving any of the data on the now lost mini SD card. Which either wasn't taken out of the old phone when she was told that it WAS being done at that very moment, OR, the staff member that transferred the date from the old phone to the new one simply pocketed the mini SD card for their own use which would be my guess. My wife asked the manager to replace the card but he refused, stating that he had already given her a $40.00 phone case (available on Amazon for $10.00) that was coming out of his paycheck and he wasn't going to give her anything else. She reminded him that the phone case was given for the 3 hours of extremely poor customer service the day she got the new phone. He still refused to do anything further, stating it was her responsibility to make sure the card was in the phone before she left the store. She once again reminded him that she specifically asked that it be swapped to the new phone and had been told it was being done but he insisted it was her fault. Great customer service eh? I could go on but I think you get the picture. I'm trying their corporate office next.

I walked in to get home internet, an was told by a (white skinny guy blonde hair blue eyes wearing…read moretoo tight of cloths) that I can't get it because I'm from a different state. And wouldn't offer a different solution. I ask about to hotspots told me that I would need to go online to see if I'm in there area.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

Asia was the best customer service person I have dealt with in any industry. She made my visit to…read morepick up a new phone as painless as possible. Definitely recommend this store

This store is the best I have been to. The store employees were great at helping me get my camera…read morelens protectors on my IPhone 14. They showed me which ones to order. Highly recommend.

If you want fiber...don't live in a new area where they need to install it. The tech will tell you,…read moreyou have to figure out how to do it yourself or pay for an electrician to come do it for you. So not only will you have to pay for them to come out and "install" the fiber (what installation you're paying for I'm not sure), but now you also have to pay hundreds of dollars for an additional cost you weren't expecting because the tech can't be bothered to do his job. 10/10 don't recommend Quantum fiber

Nightmare Customer Service…read more Abysmal customer service and ongoing technical issues with CenturyLink, in Layton Utah. My mother has been having issues with her phone service for months. We have made several service calls and repair appointments have been made, but for each appointment a technician never arrived. When an appointment is made, we are given a range of time between 8:00 AM and 5:00 PM to wait for a repairman. That is an entire day spent waiting for a technician that never contacts us or shows up for the appointment. We are told we cannot have a specific time for an appointment nor can we have the contact information for the repairman. It seems CenturyLink is more interested in protecting their technicians than it is in serving its customers. Making a complaint about these issues is nearly impossible due to CenturyLink's ridiculously slow, glitchy, and complicated automated phone menu system available through their "customer service" line. I have been on hold for nearly two hours today trying to get through to customer service in order to make sure a technician actually shows up today. I am on hold as I write this. It's bad enough that CenturyLink overcharges for slow internet and poor phone services, but making repair requests so difficult to initiate and so frustrating to follow up on when no one arrives is beyond disrespectful and illustrates the actual values of CenturyLink and its affiliated company Lumen Technologies.

Terrible experience today. Tried getting help with the last steps of a trade-in and ended up taking…read moreupwards of 40 minutes for no reason. Rude workers with no customer service skills. I would recommend going to any T-Mobile other than this one.

This store is under new management! The former manager…read moreJeremy, mentioned in several other reviews, is no longer working in this store. The team of Mobile Experts are always eager to help you and make sure you have the best in-store experience possible. Weather you joining the T-Mobile family or upgrading your devices, they'll answer all your questions and set up your new devices so you walk out working!