The service is good. The travel t mobile is garbage.. you guys need to work on your customer service or just don't bother to offer deals. I am out $216 because I rented a car from you guys through travel and had a confirmation and everything. Called the rental place they have no info on my bookings. This makes me upset I want to drop the service. Literally worthless. Probably dropping the service in the next couple days cause I feel like I got scammed from You guys read more

Rude workers, crazy expensive for crap services, phone that's paid off is still locked and held for ransom by company when asked to switch over, I dealing with my brothers death and paying for expenses making budget tight and they're not whiling to be flexible for the mouth and cut my phone off the next day, they are RUDE, and DONT care about their consumers, they're are money hungry individuals, I highly recommend ANY other phone company. read more

Completely retarded customer service! No product or service support! Pin number snafus that cannot be fixed! Phone pin numbers screwed up. No fix available and a total nightmare trying to cancel internet service. Phone still fucked up. No fix available! read more

T mobile lies !!! terrible company!!! stay away from Them. They promise you money to switch providers and don't get nothing read more

If I could give a negative I would!! Been with this company 8 yrs. Recently, traded a phone in for a promotion. Thought everything is good.Received a bill.They did not have the discount for the promotion called them.They explained to me, I no longer qualified, because my phone was not in the condition to get promotion. However I never received anything!! Funny how I get all my other bills but didn't get an email saying.I disqualified, so now i'm stuck paying full price even after explaining or would return phone. They are not a honorable company!! They changed the terms without verifying with customer!! Beware before you purchase or do a trade in with them!! read more

On line promotion said trade in any phone and get a free upgrade. One hour and a half later we left with no new phones..it depended on the phone being traded in and the plan we were on..didnt say that in the promotion. Very misleading. read more

A Year of Frustration: T-Mobile's Broken Promises, Faulty Devices, and Unreliable Service As a former T-Mobile customer and a single mother juggling college and parenting, I relied on their SyncUP Kids smartwatches to stay connected with my children when they were with their paternal family. Unfortunately, my experience over the past year has been nothing short of a nightmare, marked by defective products, unfulfilled promises, and shockingly poor customer service. [Faulty Watches and Endless Repairs] I purchased three SyncUP Kids smartwatch lines, hoping they'd provide peace of mind. Instead, the watches malfunctioned constantly--dropping connections, freezing, or failing to charge. I filed multiple claims through Assurant insurance, paying fees each time, only to receive refurbished devices that inevitably broke again. T-Mobile's solution? A never-ending repair loop with no resolution. [The Charger Debacle] When a charger port loosened, I discovered T-Mobile doesn't sell replacement chargers--not in stores, not online. A representative directed me to a third-party seller, which I reluctantly used. The result? A charger that melted the charging pins on one watch, rendering it useless. T-Mobile's lack of essential accessories forced me into a risky situation, voiding any hope of insurance support. [Billing Chaos and Empty Promises] After a year of frustration, I returned the watches under their "Buyer's Remorse" policy, reassured by multiple agents that I wouldn't be charged. Yet, bills kept arriving. Each call led to new promises: "The charges will stop." "We've received the devices." Then came the kicker: a debt collector's call, followed by a T-Mobile rep coldly stating I'd still be billed for the defective watches they'd already accepted back. [Why I Cannot Recommend T-Mobile] - {Inconsistent Communication}: Representatives and supervisors contradict each other, leaving customers in limbo. - {Broken Commitments}: Recorded agreements are ignored, eroding trust entirely. - {Poor Product Ecosystem}: Selling devices without critical accessories (like chargers) is irresponsible and forces customers to gamble with third-party gear. - {Billing Nightmares}: Despite returning devices, their system hounds you with false charges and even debt collectors. [Final Thoughts] T-Mobile's unreliable service, subpar devices, and disorganized customer care created undue stress for my family. The financial and emotional toll of this experience--especially as a student and single parent--is inexcusable. If you value your time, money, and sanity, look elsewhere. I regret ever choosing T-Mobile and urge others to steer clear. Rating: 1/5 (For the debt collector who finally answered the phone promptly.) read more

I came into the store and was immediately greeted by Andres. He demonstrated great professionalism and made sure all my phone inquiries were answered clearly. Thank you for your help and support! read more

Worst in store experience ever. The greeter was incredibley rude when I came to the store after my initial purchase of a I-phone 17 . Not even worthy of a one star. Maybe a quarter star in my dealings. What a mistake Doing business with T Mobile read more

Don't join or switch. Worst customer service. Everyone is misinformed, no one knows what to do or how to help. Bs promotions. Worst switch I ever made!!!! read more

After having a very poor experience with Verizon, I was not looking forward to coming into store. I had to have my phone shipped to me & go in store to get the number switched over. I cannot tell you what an amazing crew this location has! They are so kind to everyone, & not upset customer in there. What a difference in service from Verizon to T-Mobile- thank you, T-Mobile!!! Thank you to Caroline for her patience & kindness read more

T-Mobile stole my money. I switched to a different provider. I had 4 lines in order to get a promotion that was offered. I only used 3 lines. I ported out the 3 lines to a new provider. This allowed T-Mobile to keep the fourth line activated despite me cancelling the account. A T-Mobile representative said that they were telling the truth about my accounts being cancelled. Each phone line is considered an account and 3 accounts were cancelled. They neglected to mention during the process that the 4th line would be considered a separate account that WOULD NOT BE CANCELLED because I never specifically mentioned that 4th line. Apparently just asking if the account is cancelled allows T-Mobile to create loop holes. read more

T-Mobile insists on written contact. I've sent a letter to two (2) contact addresses w/out response. Looks like T-Mobile has been double billing me for years. I only found out when I talked to s'one who has my exact service yet pays half what I do.​ I tried on line w/out success. Cannot access the website. Despite correct password, supposedly, I need to find a code w/no clue where it's sent to find it! Now I get an email claiming that T-Mobile doesn't recognize the device that I use all the time. My cell phone's apps won't work. A T-Mobile chip in my Chromebook won't connect me to the internet. "Chat" said they'd respond. NOTHING! read more

T Mobile should NOT be making cell phones!! The revvl 7 pro isn't worth it. It's more of a headache and it's no surprise that these phones are currently under a recall. So disappointed. I'll eventually drop T Mobile as my carrier as well. read more

They steal money from you by charging you for services they are no longer providing (changed my phone service but they still charged me and refuse to give a refund), they're Trump supporters and have adopted his no DEI stance and they're signing up with Musks Starlink which couldn't be more dangerous for us in what is suppose to be a free country. Staying with TMobile is like sleeping with the enemy. RESIST! read more

I set up an auto pay using my debit card. T Mobile is the only charge against my debit card. On 11/22/2024 I received a scam call that knew all my debit card details except the PIN #. I knew it was a scam so I took great notes and recorded the call. I immediately reported to T Mobile and closed my debit card. T Mobile states they care about safety however, after I made several calls and chats they knew wanted to know the details or made a requested call to me. After a month I can only assume they don't care about fraud or customer protection. Be very careful about the information you give to T Mobile. I should also add I'm a member of Law Enforcement. read more

Went it today to do a trade in both my husband and my phone. When we walked in we were greeted by Cj. It was pretty busy we waited for a bit. David was our salesman. He was friendly, helpful and made the switch quick and easy. If you're looking to switch or purchase i would definitely recommend David. He is also bilingual. Now we are happy with our new phones :) read more

T-Mobile - Transferring data - Mobile Phones Near Me - Los Angeles, California

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The staff here is beyond amazing! Very helpful and knowledgeable. Marco went above and beyond to get me a great deal on my family plan. The Managers Nicole and Ale were also amazing! These workers need to be taken care of because they go above and beyond for their customers! Will definitely be coming back to this location! Only place which got me great deals. Purchased a couple items and they were all worth it. Thanks guys!!! read more

I was in need of finding a new wireless provider. Prior company I was with was Boost Mobile for 18+ years, however they did not offer the services I was needing at this point. So I signed up with AT&T the worst experience I've ever had, bad customer service, inflated bills and you'll spend hours on the phone if trying to get help. So, I was referred to T-Mobile by a friend for their 55+ packages for Senior Citizens. I was helped by a Mobile Expert by the name of Walter Wilson located in The Shops At Mission Viejo, in Mission Viejo. Walter Wilsons customer service, knowledge and expertise deserve 10 Stars. He was professional, considerate, personable and knew his craft and did not try to hustle and sell additional perks that I did not need. His transparency was beyond repair, he gave me an out the door price and that is exactly what I got on my 1st bill. Unlike other wireless company i.e. Verizon, AT&T, Sepectrum with their hidden fees. I'm a difficult customer to please, I highly recommend T-Mobile as a provider, they have a lot of discounts and freebies. But more importantly ask for Walter Wilson located at 186 The Shops at Mission Viejo to help you, if he is busy wait or come back when he is free LOL you won't be sorry, it's worth wait, he happen to tell me about a promotion they were having "a free smart watch" with only $10 a month for cellular service, most techs would not offer that info unless you spent a lot of money with them LOL!!! Signed, Happy Customer! read more

This place is so shady. I had cricket which was cheap but I needed to add home internet. They talked me into getting a free phone and a plan. Spoiler alert the phone wasn't free and I ended up in a 2 year contract. They lied and scammed me with there confusing contracts. I recently dropped them before my bill was due and went to another place paying only $30 a month instead of $85,same services. When I looked at bank statements they still charged,even though I canceled and wasn't in contract anymore. When I called they said it's the billing cycle. It goes from the 15th to the 15th which isn't true. They are now gonna charge me another full month,even though I don't use there service. Stay away from T mobile,they make it impossible to leave,they lie and they scam Go to Boost,it's the best. I'll warn everyone everywhere about T-Mobile. read more

These days it's difficult to find good service anywhere but I finally found it in T-mobile on Los Feliz. Alex's Nunez was exemplary in his friendliness, helpfulness and sincerity. We wanted to upgrade to new phone from an existing one and Alex took all his time with utmost interest to give us the best service and save us monthly on our bill. Because of him both myself and my daughter came out the store more happy than we entered. If you want good service there is Alex in T-mobile who can make your life much easier with great service and incredible price. Check him out! read more

Two days ago I would have given T-Mobile a 5 star review. After yesterday my thoughts of the company have changed. I've been a loyal T-Mobile subscriber for many years, promoting company to family and friends. Recently my phone battery has been draining too fast. I've been paying over $18 a month for phone protection service for years and never filed a claim. Today, I tried to file a claim as instructed by a T-Mobile store associate and got a reply that the coverage on my phone had expired. So the $18 wasn't protecting anything. Since my charge did not drop with the protection coverage I feel I've been paying over $200 a year for nothing. The answer i received from support was 'upgrade your phone" and pay more. I then canceled the protection plan on the T-Mobile app since it wasn't covering my phone anymore. After That i got texts and phone calls telling me if the protection plan wasn't canceled they could have helped. I told them i canceled after all this crap started and got "i understand why you're upset but you shouldn't have canceled the protection". After being told my phone wasn't covered why would i not cancel the protection! I will need to upgrade my phone but if it most likely wont be with T-Mobile, they've already taken me for $200+ a year for a long time. That is taking advantage of your loyal customers and does not bode well for trust in your company. read more

I bought two phones through their payment t plan. When the balance got low, I paid the phones off early in a store. I did not keep up with the receipt but was able to find the manage of that store and he found the payment. T-Mobile would not accept documentation from their own store as proof. We offered to show the bank statement but they informed us that that still may not be enough proof. Finally after months of fighting with a company that I had been with for over ten years and being called a liar, I paid off the money they stole from me and when I asked for proof of being paid of they said they had nothing they could give me and said I still owed another $40 because they didn't include this months bills equipment . The very thing they needed from me to show I paid was the very thing they couldn't give me that I paid everything off. I will never buy phones from them again. They are crooked. Don't buy phones from this company, they are thieves. It's set up so that you don't know what you have paid and what your true balance is. read more

Nicole was amazing!!!!! She helped me and my parents with information as a current business customer looking to convert as personal. She is so knowledgeable about her craft. The staff there as a whole were very professional. There was a bit of a wait when we arrived however they were attentive so we felt taken care of as we wait. I highly recommend coming to this store and Nicole is awesome!!! read more

I was having issues with my service. Spoke to Jes and she took care of EVERYTHING. Couldn't be happier with how she handled the situation. THIS IS EXCELLENT CUSTOMER SERVICE. THANK YOU AGAIN Jes!!!!! read more

I have been with T-Mobile for several years. I was very satisfied with everything until just recently when prices started going up. But I love the phones and I loved how you could get new phones on a regular basis. My dad told me about this one phone service that is Uber cheap with great options and service. So I checked them out and decided to go with them. I called them and signed up and did everything I needed to do. They told me I needed the four digit pin from T-Mobile in order to transfer my number. So I contacted T-Mobile and got the number and they said nothing about doing anything else. The new service said it would be up to 72 hours before T-Mobile would release my phone number and I would have service. Now it's been Almost to the fifth day with no phone service. I just got done on chat with T-Mobile with a female whose name starts with a G. She told me multiple times that I would have to call customer service or go to a store to finish doing their side of things of porting my number to the new carrier. Well, I'm disabled because I was shot in the head twice. I can't drive and am at home most of the time except for doctors appointments and stuff. I have a habit of passing out and hitting the floor because of health issues. So it's extremely important that I have a phone available at all times. I told her all this and More. She continued to tell me that I needed to call customer service and go to the store and that she understood my situation when actually she has no clue of my situation. I continually asked her what she was gonna do to fix things because T-Mobile was the one who caused the problem in the first place as far as no phone for now almost 5 days. They also have dissolved my account so I can't login and contact customer service that way either. We went back-and-forth for several minutes and she just became frustrated and it was obvious. She offered no resolution and only kept telling me to call customer service when I have absolutely no way to do so. I asked her if I was gonna have to take this to the next level. When I said that she quickly ended the conversation. I would highly suggest not getting T-Mobile because if you end up having any issues, they avoid fixing them if they are the ones that cause them. They also don't care if you are seriously disabled and they cause you to go without a phone for 5+ days. read more

t mobile is , In my opinion, a terrible service. I've been with them over a year with so many dropped calls and inability to call out. I have gone through customer service many times and they finally admitted they have some issues. they wouldn't refund my deposit however. i finally dropped T-Mobile and went to Verizon. yes it's more expensive but the service is way better. you get what you pay for. read more

I would give zero stars if I could. They suck and tell you that the phone will work great in a rural area then shut your phone off because you are using roaming data. Only phone carrier I know that has a limit on roaming when you are still in the US. If you are in a rural area take your money elsewhere they can kiss my butt. read more

Always bad customer service , not good connection so i'm not happy with T mobile never ever.

I've been a T-Mobile customer for +20 years - 4 years less than they've been alive. Does that mean anything with them? No. They could care less about their long-term customers. I'm ready to switch to another provider. T-Mobile used to have outstanding customer service. Nowadays, I just get someone from another country - treated as default, and it shows. The worst part? T-Mobile will still be collecting money from some other poor shmuck without giving two s**ts. TMobile - your care for loyalty is crap and needs to be addressed. You don't provide any incentive for remaining a paying customer with you. read more

Thank you Alec for your assistance on my new phone and new Apple Watches. Very knowledgeable, helpful, and patient!

I've been a customer for about 2 decades. In the last couple years my bill will suddenly be high at random. They keep adding insurances and services that I did NOT approve of! They ripped me off a few hundred dollars now. My spouse paid the last bill when we were in the hospital and it was due and didn't notice until the next day that they completely overcharged us. They once again added services that weren't approved. They also said they were going to put my overpayment back into my account, and of course I never saw a single dime back. This will be my LAST and FINAL month ever being with them. After so many years of being a loyal customer I'm flabbergasted. Also I hope the calls are recorded because your employee that took my call today was completely out of line. Do NOT support this company. There's plenty of others out there that aren't going to rob you blind. If this is happening to enough others, I'll be more than happy to join a class action suite. read more

To say this place is a joke is such an understatement. I came to get my phone fixed. I spoke to Alejandra and she told me "it's going to be a long time and you're looking at 45 min. " I went to my car in the parking lot 5 feet away to avoid the crowded store. Came back 30 min later (15 min less than the time I was quoted) and was told the called my name but they didn't hear from me so they took me off the list. Not once did Alejandra tell me it was an estimate or bother to tell me as I was WALKING OUT THE STORE that I had to be in store. Absolutely ridiculous. Been a customer for 12+ years and this might just make me terminate all my 5 lines. It's also absolutely hilarious that a phone carrier hasn't figured out how to send you a text or phone call notification to inform you that your next up in line. They have your phone number and are a literal phone carrier company but don't have that feature so all your customers waiting have to wait in store? That's crazy lmao. As I said, to say this experience was a joke and awful is an understatement. Avoid this company but especially, avoid this store like the plague. Awful customer service. read more

T-Mobile is the absolute worst and most dishonest cell phone carrier I've had to deal with in my life. I cancelled 3 of my 4 lines. The 4th line was a defective iWatch they sold me. It worked about 30% of the time. When I discontinued my service with them, I asked them at my local store if I could keep the iWatch line for the current price of $15/month. They said yes. Next thing you know, they billed me $113 for that one defective line for 15 months and sent my bill to collection. They have 0 understanding of ethics in business. I just paid that bill because it is affecting my credit. Make sure you never use their services. They'll be happy to stab you in the back. read more

Horrific customer service! This review is not for a particular store, but for their main customer service department. We canceled our service with them on 10/28/25. We recently paid our T-Mobile bill so we should have had only 1 week that we owed on the final bill. We were set up on auto pay and they charged us for a full month. We attempted to contact both customer service and billing. After being on hold for 30 minutes and nothing happening we just drove down to the local T-Mobile store. They gave us a direct number for billing. Their "we really don't care" attitude was apalling. We gave them our phone numbers, email, login info, etc. But they said they needed a pin number. If we had a pin number we could not find it anywhere. We asked to speak to a supervisor so the agent put us on hold. When she came back she told us that without a pin number they would not talk to us. Unbelievable! This level of unprofessionalism is egregious. read more

T-Mobile Add a photo T-Mobile 4.7 (19) Cell phone store in the Jamestown West, New YorkOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All management2 Sort by Most relevant Newest Highest Lowest Rose Gourley 7 reviews·3 photos Tried TWO different days to switch to Tmobile. The 1st day just left me mad because I spent an hour with customer service, then got disconnected. The next rep didn't have any of my information previously discussed, and I was not about to ... More Russ Slack Local Guide·73 reviews·23 photos 2 months ago You don't get great customer service like this anymore. Not only was it super helpful but super nice and explained everything so we could understand what it all meant. Hands down I would recommend them for your Internet and phone needs for ... More Jeffrey Munson Local Guide·6 reviews a month ago The manager and staff are absolutely amazing and very very helpful thank you T-Mobile (Owner) a month ago Thanks for the great feedback Jeffrey! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything! Brenda Jeziorski Retail Store Manager T-Mobile REZONATE Local Guide·22 reviews·3 photos 3 months ago Jarell is my favorite!!! Great management and great prices! These guys/gals will hook you up correctly!!!!!!!! Shout out to the management team!!!!!!!!!!! Rose Gourley 7 reviews·3 photos just now New Tried TWO different days to switch to Tmobile. The 1st day just left me mad because I spent an hour with customer service, then got disconnected. The next rep didn't have any of my information previously discussed, and I was not about to go over again so I ended the conversation. Today I tried again. I was in the process to switch service for well over an hour. During that time Tmobile contacted my previous career and got me disconnected with them and never got me reconnected to T-Mobile! Now we're without any cell service! This is my 1st day off in a week and now I have to stand in my original carrier's store to regain services (for another hour?!) when I have other things I really have to do today! The inconvenience this is causing us is immeasurable, I will never use Tmobile, they are absolutely horrible!! read more

T-Mobile service sucks constant outage Tuesday getting new service elsewhere junkie service not worth the price

If you're thinking of switching Do Not Do it this is the most trash service I have ever paid for in my life and there used to have good coverage but not anymore and I have had my info stolen when they had their whole network hacked by some Chinese company and I never got any settlement money from any of that even though I've had my information or my identity f****** stolen twice now so yeah I pretty much paid to have my identity stolen twice and to have no service anywhere I go I don't know what to say besides this is the most s*** company I've ever dealt with they are seriously what is wrong with America as far as businesses go. Fuck T-Mobile read more

Just went in 30 minutes before they closed and had an amazing customer service experience with Alec. He was so helpful and thorough. He also applied my new screen protector so seamlessly. Great guy, great experience. I will be a returning customer because of Alec!! read more

I would give T-Mobile zero stars if I could. The coverage in southern california is non-existent. Instead of improving, I have noticed it getting worse, which proves you can go backwards from rock bottom. The ringleader of this sham, Srini Gopalan, must have had lobotomy along with the rest of the employees. I can count the total number of IQ points T-Mobile has on one hand, actually one finger. Their coverage is so bad someone should take that finger and stick it to them. They might offer the lowest rates, but you might as well be paying for the air you breath because your phone for sure as heck doesn't have reception. The viscus grease behind this skullduggery is their half-witted commercials, which they devote all their money and singular braincell towards instead of fixing their f******* network. I even found a true to life photo of the cell coverage, which is pasted below. The only thing less sparse than the map is customer service's knowledge. Odds you get a serviceman who doesn't reek with a foreign accent are less than those of winning the lottery. Go elsewhere, maybe even Mint Mobile. read more