Marissa & Edgar Morales are the best employees! They took care of me well. I had experience in this store at Glendale Galeria. Ricky B. read more

Where can i start after a hard time at other stores Carson Pierce the agent at that store was incredibly helpful i cannot stress this enough if you need any service please visit Carson Pierce at this store he went above and beyond to get my account in working order he was very patient and thorough he informed me about any and every plan available he was diligent in calling customer care and getting thru to multiple departments in order to get the pending order removed please give this man a raise dont loose this guy to the competition good help is hard to find thank you Carson for all your help it was much appreciated i will refer all my friends to this store for proper service Always a great value lots of selection at this store they have all phones in stock dont sleep on this gem located across from JCPenny read more

Verizon - Carson Pierce in the lab helping as he does so well - Mobile Phones Near Me - Glendale, California

Not sure how these people are still in business. disgusting customer service and bullshit scammer as a manager named Kenny. We had t-mobile and paid $150 which we thought was overpriced. We heard great reviews from people who use Verizon so we wanted to switch to Verizon. We walked in and got greeted and the scammer Kenny broke the details down for us saying it'll be even cheaper than T-Mobile. We told him that we want hot spots for our phones, fastest internet and even asked if they offer any services like T-mobile like free Netflix. He said "yes free Netflix, and free hbo" plus he will waive the activation fee. The bill apparently was $85 for all three lines. Baffled & I asked him "but the middle line is not $85. The cheapest is and we don't want that." He said "as a manager, he can customize a plan" so we were confused but went with it to see what happens. The next day, none of our phones internet worked properly. I noticed my one phone doesn't even hotspot. I called the guy and told him that we wanted hotspots on three phone and also wanted the fastest Internet even if I have to pay a little bit more. I wanted the middle one please just give me the middle plan. He sounded aggravated and said "it's the same thing but ok" either way, he changes the plan and I confirmed with him will it be $115 like discussed before? And he says "yes" side note: before the $85 came into tact he said our highest bill would be $115, until he later lied and said as a manager, he can customize plans and make it cheaper. Couple weeks go by, we got charged $287. I asked this idiot and he told me he won't be in the store due to a basketball game & I walked into the store that day to see him sitting on his chair :) piece of shit and a liar. Next, we asked him and he said he should he refunded. It was NOT refunded. He also lied about giving us the free iPhone 17 phones when it came out. He told us on the day of the pre-sale release text me and I'll send you a link where you just have to put your information and you were all done for the pre-sale no trade-ins required, Just free phones on us because you did not trade in your phone prior to getting this new plan.. that same day at 8 AM I texted him and received a text message back at 10 AM saying oh sorry things changed. We need your phones in order for us to give you a new phone. We were still OK with giving our phones, however how is someone so unaware of a new rule 10 minutes before the pre-sale launch? Either way we called Verizon customer service and obviously there is no kind of promotion like that and also Netflix and HBO Max are not free and then I spoke to a representative named Maria and she was amazing to help us out and give us $140 credit back considering she was even surprised how this idiot is a manager because he charged us double hotspot on each phone. He charged us for Netflix and HBO when we were told it was free and he did not waive any activation fee and charged us $40 for each phone. I then texted him and he acted like he had no idea what was going on. I am attaching all the screenshots and text messages. I have from this scam artist stay away from the store, especially Kenny. Disgusting. I hope karma bites him in the ass. Luckily t-mobile still had their promotion going and we switched back! read more

Verizon - Mobile Phones Near Me - Glendale, California

This store, the management and staff are absolutely atrocious. I would not recommend anyone ever going to this store. My wife went to get her phone serviced, the store employee tried to sell her on some internet access server for the home .. my wife declined ... the store employee ordered it for us anyway. We were charged $300 on our account. When we called the store, the store manager declined to assist and told us we were wrong. Somehow or another, this must be common practice for the store to earn extra commission. By ordering things for clients they did not ask for, and then denying it when confronted. I would beware of anyone wanting to go into this store for any reason. read more

Very dishonest people, stay away from Verizon at all, don't fall in the trap, every single promise is a lie , don't believe whatever they say about adjusting or modifying your bill or you will get refund or credit later , poor customer service , it's almost impossible to talk to customer service, absolutely the worst phone service. read more

If you're not ready to buy two expensive accessories for a phone, they will never sell you the phone. Have you heard something crazy like this before? Plus sick customer service read more

We recently came here to trade in our phone. Mind you apple gave us $0 for exchanging/switching while verizon gave us $1000 to exchange it, meaning we only paid $400 for the phone upgrade. The store was closing at at 8, we came around 7:30. A sweet worker named Adriana (if im correct) helped us out, she didn't make us feel rushed AT ALL. We were having some issues obtaining a code but she sat there patiently with us and helped us do the switch. Called us 2 days after to come pick up the new phone, helped set up. Easy, in and out. I hope her boss appreciates her as much as we do, handled 3-4 customers with such care and patience. read more

Please save yourselves trouble. I don't want to get into details, ordered phone for in-store pickup, got a message ready for pick-up, left the store with no phone. Returned the next day as Verizon Corporate suggested to return back_ Representative assisted. Got my phone read more

Kenny at the Glendale Galleria store was very helpful and provided excellent customer service. My iPhone 15 Pro was unable to deliver text messages to non-iPhone numbers. Kenny called customer service and fixed the issue immediately. I would highly recommend visiting the Glendale Verizon store and talking with Kenny for all your Verizon needs. read more