Update: I was told by the store that my phone was "lost in transit" even though it is marked…read more"delivered" on my AT&T app. They claim that there was a robbery at the store, but refrained from stating this on any phone calls they made to report my missing phone, and were adamant on the phone that it was "lost in transit" and not stolen. Cannot make this stuff up. So sketchy. First, I go to upgrade my phone and ask about the difference in speed and camera quality between the iPhone 17 and iPhone 17 pro, and the guy doesn't know (isn't this his job?). Secondly, I need to order the phone because they don't have it and it's going to take weeks and will arrive when I'm out of the county on vacation. I go to pick up the phone when I'm back in town, and I'm standing there waiting for over 35 minutes without anyone even acknowledging me. Complete waste of my time.

Made an appointment with Edgar and requested a phone upgrade. He said he would have it for me when…read moreI arrived. I show up to the store and, sales person was conveniently on break when I arrived on time. I subsequently found out after waiting for 20 minutes past my appointment time that the phone was sold. Horrible experience.

Just wasted another 3 hours of my life either on hold or with a variety of agents at Spectrum…read moreformerly known as TIme Warner Cable. The name has changed but the service is equally as bad or worse. I could spend a day describing the poor service from the agents to the service techs but will abstain. I did find it hilarious that they are offering mobile lol. AS IF!!! Ha. Good luck with that new "service" guys. Suffice to say if I was able to use any other provider I would however sadly that is not an option.

Internet is slow , shuts off often, and expensive. Try to choose another provider when possible .read more

Vardui was beyond helpful & provided exceptional customer service. So much so that I felt I had to…read moretake the time provide a review. 100% professional & very patient with my many questions. If only employees everywhere were like her the world would truly be a better place. :)

Why does something as simple as returning my equipment feel like a trip to the DMV…read more I have nothing else to say. If you enjoy the DMV by all means register with spectrum

TL;DR: did not use their service, but they are extremely honest…read more Something was wrong with my camera because all my pictures had streaks of light on them. Also, there is a bright spot on my phone on the right side, which affects my wallpaper. I came into this place to have it checked out and see how much it would cost to repair. The tech took one look at the photo and said it's not the screen that's damaged. It's the photo is highlighting a glare in the background. He switched it to night mode, and the glare was gone, so it was clearly the photo I had as a background and not the screen itself. Also, I asked him about the streaks of light on my photos. He took one look at it and said that my lens cover is really dusty. He cleaned it off and we took a photo and all the streaks were gone. I wanna point this out because these are two things that any dishonest repair shop can easily say they will look at it and fix it and charge me $100-$200. Because of their honesty, this was a five minute visit where he did want adjustment and one lens cleaning and didn't even charge me. It's good to know that they are still honest repairman out there. If I do have a problem, I will be sure to come back here

Jason helped me out. He seemed knowledgeable and was very courteous. I will be going back.read more

paul is literally THE best! he never tries to upsell you on anything. he always has his customers'…read morebest interest. i've been going to him since he was in the eagle rock plaza. he recently moved to la cañada, which is about 10-15min from eagle rock. i will never go anywhere else for my cellphone needs. 10/10 customer service. 10/10 products and 10/10 new location w plenty of parking!!

Wow!! came back for a battery and screen replacement and got a free charger, Very good prices and…read moreservice definitely worth a stop- Thank you Paul

Immediate support, 10 minutes to replace my iphone screen. Feels like brand new. Great staff…read moreknowledgeable crew. 10 out of 10 for sure!

Raphaelle fix my iPhone this morning very prompt, excellent customer service and fair price…read more Would recommend!

I've had three iPhone repairs done at this store so far. The first two times were great--everything…read morewent smoothly, and the prices were fair. Most recently, I brought in my iPhone to fix the shattered back screen. Once again, they charged a very reasonable price and fixed the issue. However, this time, an unexpected issue came up--the flashlight started flickering after the repair. I brought the phone back and spoke with Arthur. He was very professional, took full responsibility, and repaired the phone at no additional cost. It took him two tries and ordering some extra parts to get the flashlight working properly again, but he handled it all with professionalism and care, fully understanding that the issue arose during the original screen repair. You can trust them to stand behind their work and make things right if anything goes wrong. I'm very happy with their attitude, professionalism, and fair pricing. I highly recommend this store and will definitely be returning for any future iPhone repairs. Thank you, Arthur!

Sam handled my phone issue quickly and with great customer service. Highly recommended.read more

We went to the brand and Wilson and we had the most terrible experience. Ani, who helped us gave us…read moreattitude and she was not helpful at al. We refused her service and left the store. However, Yahye in the Glendale Galleria mall made the process so smooth and easy. He was helping 3 customers at the same time in a professional manner. He was helpful, professional and most importantly happy!! He deserves a raise.

In April I went to the Glendale Galleria store to get a new phone…read more When I received my next bill, I discovered there was a new line added to my account. The number was 747-745-2758. After 2 frustrating calls to T-Mobile, I think it was eliminated, but it seems more likely that I was the victim of fraud.

Best customer service ever, these guys knew exactly what issue I was having with my phone…read more They fixed it in no time and only charged me $20...couldn't be happie...Definitely going back.

Stopped by needing a new screen. Guys were very nice. Replaced the screen while I went and got…read morelunch and unexpectedly put a screen protector on at no charge. Very happy with the service and entire experience.