Mr. Pablo was able to install a new in the box Apple battery for my Apple 8 plus. The Apple Store…read moresaid there would be a month wait on the battery, that all the phone may not reboot, and that my phone was too old to get software updates. I updated my phone as recently as last week, it works perfectly, and now has battery function at 100%. I was able to come in on the same day as reaching out to Talk Amigos as well. I appreciate the amazing customer service, professionalism and quality of the work. I am also glad that getting service here means that one is treated fairly (no Woman Tax) and with respect. He does not try to upsell one into purchasing a $500-$1000+ product that one doesn't need or want. This was my second time getting great service here. The first time was during the Pandemic in 2021. I hope they stay in business for many years.

Pablo is the best Tech in the Northern Virginia area , very professional and, knowledgeable, he…read morefixed my lap top, my desk top apple and even a printer ...Pablo is just amazing !!

AT&T service is down for more than 24 hours!!! There's a lot of people without service; our bills…read moredo not cut down when there is no service for hourssss!!!!!!!!!!!!!!!!!!!!!!!!!!

rip off store lying about getting a credit if you trade in a phone…read moresent damaged phone then want $350 to replace it never even took it out of the box came damaged in the mail stay away from the store and at&t all together bad customer service terrible store

I live in California and been having account issues for over a year. While visiting Fairfax area I…read moremet Martin from this store who told me he could fix the issues. I was skeptical at first since four other stores and Customer service were no help. I was ready to make the switch to another carrier. Martin kept his word and a week later all issues were resolved! Finally someone who cared enough without expecting anything in return. Thank you to Martin and this ATT store!

If I could give a 0 star I will. This is the worst Att store I have ever been. From store employee…read moreand manager have no clue what customer service is, called me fraudulent when Im returning a trade in device with my pregnant wife, In person with ID in hand. The manager is even worse and trying to debate with me with terrible alcohol smells come out of his mouth. Att really needs elevating their hiring standards, those people don't deserve a job at all.

Placed an order for a new iphone 17 pro through my verizon app. Received email saying the order…read morewould be ready in 2 hours or less... 3 hours later after hearing nothing I went into the store. There are NO patrons in the store and the 2 associates were lying across a table doing NOTHING when I walked in. Now I am sitting here waiting for my order to be filled - but the safe is on a delay so I have to wait for something that should already be ready Worst customer service EVER!!!

Associate guy helped set up a second line on my phone plan. Tried to save us money by explaining…read moreplans. Not pushy, helpful, and polite. Only issue is very understaffed- there was only one employee to the whole store. There is a long wait sometimes, but it isn't a problem for me personally because the grocery store is across the street and I go wait there sometimes.

I want to recommend this store and Carlos in particular! He was able to restore my IPhone with his…read moreextensive knowledge of the brand & tireless determination!! I cannot begin to relate how thrilled I was when he recovered all my data that I thought had been lost forever... Thank you so much Carlos!! I could have never done it without your help!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

I came here to purchase the new Galaxy s22 Ultra after contemplating for a few weeks. I was greeted…read moreby Zamira and Stephanie who were assisting other customers at the time. My wait was not long at all as they were able to multi-task and switch between the users without missing a beat. Quite impressive seeing that because you would assume by doing that they would have to get an update from the user but they both were in sync. I was being helped by Zamira and she had great knowledge of the products and the plans that T-mobile has. Anything I asked her about, she was able to provide a quick answer. I ordered the S22 Ultra 256GB in black and I was excited that I could have the return kit mailed to my house. Even though Zamira could not assist to complete the transaction, Stephanie picked right up where she left off! I was able to have all of my questions answered, even the ones that they could not assist with, they both were able to provide more information on how I could get the answer. I never think to come to this store because I live further away from this location, but overall a good experience!

Terrible service with workers who aren't aware of their own policies. Just wasted 20 minutes of my…read moretime sitting in their store trying to get my phone transferred when the worker finally comes out and says "sorry, we don't do transfers after 6:30pm" which is something he could've told me when I walked in as I walked in at 6:30 on the dot. Mind you they close at 8pm so I'm not even sure why they stop phone transfers at a certain time.

Really great people that work there. I love visiting. Young man brought me a bag if items I forgot…read moreand ran it across the parking lot. He offers to help carry things. He's a great young man and the young ladies that work there are always super sweet.

Service is terrible the white lady with purple hair always has a attitude I come to this store from…read moretime to time and dread to see her at the cashier counter for some it seems to be a issue she will slam your items on the counter as if she wishes not to be there the huge issue I have is the money part she always gives you the incorrect amount of money back without telling you if you ask her in regards to not getting in the right amount of money back she will say I don't have the money in the drawer so I said politely, were you going to tell me that you did not give me the incorrect amount of change she will say no my manager never puts the right amount of money back in here. She makes it a manager issue and that's not a good look for the store. This issue needs to get resolved as soon as possible if you do not check your receipts chances are you have been scammed out of money I believe she is pocketing the money she's been doing this quite often for a while. I told her that I was gonna file a complaint. She said go ahead. They're not gonna do anything. I call the store with the issue and press one no one ever picks up. This is terrible business. The store needs to have better training or to be shut down completely with the remodeling process of the building. I do plan on calling corporate because I'm pretty sure this is very much so illegal and has been going on for some time. This store needs to be investigated immediately. This took place at 7:25 PM on September 28, 2025. I would most definitely give zero stars if I could.

We went into Verizon to move over from AT &T to a pre-paid plan. Unfortunately, because this is an…read moreauthorized retailer and not directly a Verizon store, they do not necessarily follow the same promotions or have the same power to make changes/discounts. We were charged two activation fees of $35 each, and it clearly says on the Verizon website that the fee is waved. When asked about it, the sales person (who was very courteous and trying to help) explained that it was up to her manager. When we called Verizon the next day, they literally said that they've never heard of this happening and that Verizon does not charge an activation fee for pre-paid plans. Just call Verizon directly over the phone... they can handle most things that way, and you can skip the middle man.

I've been to various Verizon Wireless retail stores and this store by far exceeds my standards of…read moregreat customer service. I visited this location to upgrade my phone today and was quickly and politely acknowledged immediately. All of my questions were answered! This location is awesome.