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    Maple Valley, WA

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    T-Mobile

    4.5 (8 reviews)
    Open 10:00 am - 8:00 pm

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    2 years ago

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    6 years ago

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    4 years ago

    The absolute worst service I have ever experienced in my 67 years. Forest should be retrained in customer service.DO NOT SHOP HERE!

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    4 years ago

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    7 years ago

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    7 years ago

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    Thanks for the 5 Star rating! Come on back anytime!

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    7 years ago

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    7 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    2.9(29 reviews)
    4.4 mi
    $$
    Virtual estimates
    Shipping

    This store staff is not helpful. They scapegoat corporate policy and disregard direction given by…read moretheir own customer service. Don't waste your time at this location. Roll the dice and go to a different branch.

    I went in for a return after dealing with four different customer service reps over the phone; a…read morelead representative in store; and, the individual that I purchased the device from. Not once did anyone tell me I would have a restock fee and this is a item that I got for free and only had to pay taxes on. I asked what the restock fee was. The Insta rep told me she would have to process the return and it will give her the restock fee cost. She told me $20. I eventually had her do the return and she told me how much of a credit I was getting. I asked to see the breakdown because it did not equate to what I had calculated. She said oh the restock fee looks like it changed to $25. She restated and reconfirm that initially said $20 but somehow it changed. The gentleman that was there claimed to be the branch manager, but his demeanor did not appear to be one. Expected him to be a little bit more Service oriented and more customer focused. He was a very arrogant jerk! Very cocky. Then said they didn't have control over the cost that the computer gives them for restock fee, ignoring the fact that she told me and saw on the computer it was only $20. I would never go back here again and will never recommend anyone to the store. If I can give a negative rating I would!

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    T-Mobile - mobilephones - Updated August 2026

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