I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

A trusted colleague from work recommended Bob Karas from NewTech Communications. NewTech mostly…read moredoes commercial jobs, but they agreed to come out to my townhouse and do the CAT6 network cable installation that I needed. Bob and his crew did excellent work, and the price was reasonable. The job was completed on time and within budget. I'd hire NewTech again if I had future cable installation needs.

From the owner: NewTech Communications, Inc. is a family-owned local company, serving businesses in the greater…read morePuget Sound area since 1985. Our goal is to provide the best possible communication solutions, products, and services for our customers. Our services include Phone System Sales and Service Voicemail Systems VoIP Voice & Data Cabling, Structured Cabling & Paging. Give us a call today!

This location, in Smokey Point, has the worst service. we had a challenging issue that the junior…read moreemployee couldn't help with and the manager couldn't be bothered to come out from the comfort of their little office in back to help us. I will never go back to this location.

I was with tmobile for almost 20 years. One day I bought 2 phones from the snohomish store. One red…read moreand one chrome. I wanted the chrome phone insured so I asked for a policy, the other one I didn't want insured. A few years later the battery went dead so I sent it back and they sent me a new one and a bill for 975.00. After hours of talking to a dozen different people there they insisted their 975.00. I refused to pay so they sent a bill for 600.00 to my mom who was literally on her death bed and she paid it. It's the last I've heard from them. The remainder owed was sent to a collection agency. They care nothing for customers just that cash.

DO NOT TRUST THIS COMPANY! I gave him a $1700 lap top, a motherboard, upgraded memory and $100…read morecash. He said that he would be done in one week, one month later when I was finally able to get a hold of him, he stated that my laptop had been stolen along with all of my accessories. He claimed that he was going to reimburse me or give me a laptop of equal value. It's been a year now and I still haven't heard anything from him, no email, no phone call, no text messages, just ghosted. I will be taking him to small claims court soon. Some people are just scum bags.

Kevin worked on my really messed up laptop. He went above and beyond by even coming out to my home…read morepicking up and delivering it back to me. He showed me several tips I didn't even know about. But mostly was just overall a nice guy. He added everything I wanted put back on my lap top. Quality and care was outstanding. Very decently priced. I will definitely call again if I need to and have already given his card to a few friends. You won't be disappointed with his service. He actually cares and listens. Thanks Kevin and Pleasefixitnow is a great name

I was having issues with my S5 on Friday and went in here to see if they could help me figure it…read moreout. I came in 30 minutes before closing so I was "that person." Everyone here was so friendly and patient. I worked with Trevor, Jiang, and Faith. Faith had only been there a week but you would never know it, She is a pro. Never once did any of them make me feel in a rush because they were going to close the store. I wound up upgrading my phone to the edge 6 +. I love it. I got a case, screen protector and wireless charger. I had issue with the screen protector because in all reality a curved screen is horrible for a screen protector. I took the phone back in that Saturday and they took it back and refunded my money, no issues at all. I would HIGHLY recommend the folks at this location. It is brand spanking new and they have plenty of staff to handle it. Thanks guys!!!

I switched to T-Mobile from Verizon because I was told it would save me money and simplify my bill…read more At Verizon, I paid about $150 for two lines. After switching, my bill jumped to nearly $300 with multiple add-ons and services I never clearly agreed to, including home internet that has been unreliable from day one. The home internet service constantly drops in and out, making it difficult to work and use basic online services. What's most frustrating is that I feel like I was sold services I didn't actually need, and the final cost was nowhere near what was presented when I signed up. This experience feels misleading and extremely disappointing. I went in expecting honest information and left with a much higher bill and worse service than before. I would strongly advise anyone considering switching to carefully review every line item and not rely on verbal promises alone. I am actively seeking resolution and considering filing formal complaints if this issue isn't corrected. This situation needs accountability and better transparency for customers.

Brandon that works there in the worst. Don't deal with this store location. He yelled at me and…read morerefused to help me out and gave me the worst customer service.

Great service and Super knowledgeable team. Carissa was super detailed and friendly. I'll make this…read morestore my headquarters even though i'm 1 hour away. She explained all the new promotions and new features with Tmobile products! I appreciate your help Carissa! Big thanks

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

Because I've read about how poorly they conducted business & treated their very loyal customers. I…read moresuggest everyone reads Nita's comments about them before going to that particular metro store. She also made it clear that this store is privately owned so therefore she's not speaking about any other metro stores just that particular one!!!! and I just want to say thank you Nita because I was going to go to that store today before I had read your comment about it and since I read your comment about it has saved me a lot of time, money, and frustration that I would've had to go through. Have I gone to that store today, but thanks I will definitely try somewhere else first!!!

Look out Customers, this store is not legitimate & operates on a Bait & Switch policy! I am a…read moreretired professional & was looking to work within a retiree budget so went here. I totally regret moving from T-mobile to Metro. After being with Tmobile for over 10 years, they said due to changes they could no longer offer the $30 federal Lifeline rebate to me & referred me to MetroMobile which Tmobile owns. They said I could still get the $30 rebate per month at Metro. Same great service, right ? Not even close. In fact, It's been a total nightmare. Thinking it was time to migrate to 5G, I upgraded a new Samsung A13 phone at Metro. Flat out, phone was a 'lemon'. Could not stream Amazon Video on it, and the 5G never worked. I spent 2 weeks bouncing from Amazon to Metro tech trying to make it work. Finally I was told it had a bad chip or power problem. Worst part was no tech help from the store which is privately owned & could care less. I really & truly wanted my new 5G phone to work.. Returned to store to return the phone within the advertised, guaranteed 2 week 'Buyers Remorse' period. Here is where things really go downhill... A. I was told because I did NOT return the phone the SAME DAY I bought it,, they could only issue partial credits & then to add insult to injury they did not even give me back the partial $27 credit as Luis, the Manager promised, a discount that was supposed to be applied to my monthly bill. Never happened. B. Have tried numerous times to get resolution from Luis, the Manager on my returned bill credits promised..no cooperation. Bottom line: I lost over $50 in the A11 to A13 phone return transaction.. which wasn't even my fault, it was due to their bad phone. C. I decided to keep using my 1 year old Tmobile A11 phone. Why? Because the managers of this 'privately owned' substandard Metro store could not guarantee me that IF the factory replacement A13 phone they offered me for the bad phone turned out to be faulty AGAIN thenI was stuck with it.. they would not guarantee it. That's illegal. THIS Marysville Metro store is the worst. I have filed a complaint with T-mobile/MetroMobile & reported the Marysville store to WA state Attorney Generals office for fraud. ZERO stars.