Justina and Fernando were amazing!! Tried to get me hooked up with two internet boxes but it didn't work out. Didn't work out but I'm ok with that! Great job gentleman! Shout out to Justin for lowering my bill!!! read more

Just went to pick up my phone I bought online, I have social anxiety and hate shopping in person, they had it ready for me to go and were very professional and polite. 3 guys and a girl were working, seemed like a lot of people because it was empty but they were all nice. Next time I need a phone from Verizon I'll probably go there since it wasn't crowded like the other one. read more

Verizon - Mobile Phones Near Me - Marysville, Washington

Reluctantly helped by angry manager mentioned in other comments. Not recommended. They created a hostile atmosphere from the moment we came in. read more

If you like to know how much your bill will be, or how much products cost or other details, if you like honest people don't shop here. If you don't care about knowing details and have $ to poop away go see Justin. If you like not being able to return things and want to be over charged come to this place on this dump of a town read more

I drove my grandma here cause she's having issues with her Verizon phone . When we arrived to the store at 3pm, the doors were locked, so we double checked their store hours & confirmed they were open Sundays 11am-7pm. So we waited & waited & started knocking on the door & tried calling numerous times. We waited outside for about 30 minutes untill finally running out of patience. The Verizon guy I spoke to called the store & also got no answer & had no idea what the deal was. Whatever the reason was for the store being locked, is irrelevant and unprofessional. There should have been a sign hung on the door or something stating that they were closed because numerous people came up and waited as well. This was all quite inconvenient read more

The evening of July 16, 2020 I came here a little bit before 7pm, and was excited to pick out a new phone case for my phone and a new screen protector. That's all. I walk in the door and the girl working barely greeted me, she just said hi. I felt awkward just standing there so I asked if there was a wait. She was short with me and said yeah. Still very awkward I asked ok do you know how long? And she said I don't have a time to tell you. I was like wow okay thanks and walked out the door. Super disappointed at this store I will never go back because of how she made me feel. I've been with Verizon for a long time now and thinking of switching. She really ruined my night and made me feel really bad. read more

Manager has anger issues My wife went to pick up her new phone she ordered, Somehow this turned into getting yelled at by the manager and being told to leave the store or he would call the police. Went from a good day getting a new phone to never go here again My wife and I were in this store a week prior and watched another customer getting yelled at, thought a little uncalled for but didn't know the circumstances, but now see a pattern here Victra might want to check this out read more

As the four people working assisted customers we sat for a half hour without being even greeted (several customers had to call services line so there was easily several pauses a few words could have been exchanged. ) Two or three were actually working with customers and one was definitely just chatting it up. Alls I ask for is even just a hello and we'll be with you as soon as we can. Instead we got eyeballed for a half hour and left with zero assistance or even a greeting. We were there to buy a brand new phone too. I don't recommend this Verizon. There is plenty more in the area that are worth trying before this one. read more

Okay, so I had to go in and get a new phone since my Galaxy decided to up and burn out on me the night before. Yes, there was a bit of a wait but I was greeted right away by Zak and put in the wait list. I am fine with that, they were busy and so I wait my turn. Zak ended up being the one to help me with my dilemma. I told him exactly what I needed and wanted in a phone. Nothing fancy, no bells and whistles, just something similar to my Galaxy S7. He did exactly as I asked, worked around my brick of an old phone and got me up and going. He was also very friendly and patient with my questions. I appreciate people like Zak. Those who are down to earth and personable. Thank you Zak for being my hero today!!! read more

I bought the "Advantage Plus" screen protector replacement plan but I have been trying to get a screen protector for 3 days and still haven't got one. This is a standard Android S9, should not take this long. read more

I've been a Verizon customer for years, I'm paying for 4 lines of unlimited everything. I stopped by to get a new sim card and because these people work on commission I was told I needed to buy one. Since the turn over is so high here the people working here have no clue that I've spent thousands at this store.that being said the person behind the counter didn't need to treat me like an atm, I will never set foot in this store again read more

I went in to buy a new phone, no one said hello or anything. Waiting for 30 minutes then left. On way out no one said anything either. Crazy way to run a business. read more

My husband and I are extremely upset with the female Manager at Go Wireless, 221 State Avenue, Ste 102, Marysville, Washington 98270. We went in last week to buy a new phone and tablet. Everything was fine until my husband went back to pick up the tablet that had been ordered from a different store. The manager talked my husband into a new plan called Go Unlimited 55+ Loyalty... something or other. She promised that the tethering would be just as fast as what we had before on the 15G plan ( which was 4G) We got home and neither of our phones were 4G tethering at all! We called Verizon Customer service, they spent a long time with us trying to figure out why our phones were tethering so slowly that we could not even open an email. They finally told us that the Go Unlimited 55+ Loyalty Plan was only 3G tethering. We were furious!!! The manager at the Verizon store flat out lied to us! Customer service said that they could not return our plan to the previous that one we had (that worked fine) for an entire billing cycle. So they set that up for us. But now we have no 4G tethering for my business for an entire month. This is NOT RIGHT !! Now....we told her in person several times while we were buying our new phone and tablet, that we live on a boat, and I have a home business that I rely on 4G tethering, when the marina WIFI is not adequate. She assured us that this new plan would be faster than what we had before. She flat out lied. Also she misquoted our monthly bill and signed us up for services and a hum car thing that we did not need claiming that is was free, which it is NOT. We are returning the hum thing, shutting off the service for that, and are seriously considering going to a different cell provider. We have been loyal Verizon customers for many years, but we are down right angry at being lied to , scammed and deceived by this store. read more

This is a licensed retailer for Verizon, but not an actual company store. For that, you have to drive up I-5 to Smokey Point by the Costco. This location may be convenient to downtown Marysville, but is understaffed, and is always crowded, with wait times rediculously long. Their sign in consists of a clipboard with blank sheets of paper. So much for high tech. I've been there a couple of times, and left wondering why I bothered to go. It's worth the drive to a real Verizon store. read more

Jimi was very helpful, very professional, and made getting a new phone quick and painless. Thank you

Update: After Corporate added the note asking me to call or email as they wanted to get more info from me, I did. No response. Guess the poor service goes higher in the chain. read more

Return process is horrible. I have to wait for the store to send an email to district manager. Then I have to wait for district manager to check his email and give a code? Two people tried to contact finally he answered but now my receipt was rang up incorrectly. It was rang up as a quick sale? Now I am waiting for him to find the transaction in the computer, but I have the paper receipt? Now he can't find it. It's been almost an hour. Now he has to request a new code from his dm? I just want to return it and gety money aback, I won't ever work with these guys again. read more

Great location and great customer service! I came here to get my presale for the next iPhone 6. Michael was the associate who helped me and even though he was clearly new... He was super helpful and nice. He was able to give me options and find the version perfect for me and also got me to save money on my monthly plan. read more

So, I came into this Verizon on Sunday. When myself and my husband walked in the door. The two guys working, didn't even bother to say hello and that they would be with us as soon as possible. There where three family's waiting around and there was no way to tell how to wait in line or to know when we would be next. We looked around at the phones, but none of them where priced and only three on display had a description of what the phone was. we stood around for 20 minutes, when we heard one lady who had been waiting for an hours start to complain. Neither of the two guys who where helping people said anything to anyone who was waiting. Bad service, bad set up with no information on their phones or a way to see plans and their costs. I wanted to buy two phones here but left disappointed. Whoever owns this store needs to know that if you don't have good customer services you wont make it. read more

Smells like cat litter. Literally takes forever to get anything done. If you go to this store plan on waiting for at least an hour.

I purchased the Square and found the process very easy and I was able to get in and back work quickly. Thank you Verizon, you were a lifesaver! read more

I would never go back to this store. They are very dishonest and disrespectful. They lie and cheat and add on tons of charges that are not correct and trying to get a credit takes months if it ever happens. It is the worst experience I have ever had in a store and treated very badly. read more

I went to the store seeking expertise and got taken advantage of. The rep claimed to be the top salesman and proceeded to sell us what we didn't want. Later we received our bill and it had gone through the roof. He got his commission and we got burned....very bad business. Finally we went to a company store to get what we wanted. Stay away from this store...go online or to a corporate store....not a reseller. read more

Friendly, helpful staff that is always patient and knowledgeable with any questions about my account. The only problem is now they are becoming more crowded with the increased exposure in this location. read more