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    AT&T Store

    3.4 (10 reviews)
    Open 11:00 am - 6:00 pm
    Updated over 3 months ago

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    Ask the Community - AT&T Store

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    People searched for Mobile Phones 226 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.9
    (21 reviews)
    0.4 mi
    $$

    I have been a customer of Verizon for over 30 years. Been receiving texts from Verizon to get a…read morefree upgrade to an I-phone 17 or I-phone 16 pro with trade-in and 3 year contract. Went to the Verizon store in Lake Stevens on December 15, 2025 and get the upgrade. Picked out the new phone, had it activated with new protective cover and was told it had to have a new charger and cord. I got home and found out the phone was a standard USB "C" which I have numerous ones already. Returned to store to drop off old phone for credit and return the charger. Everything seemed to be in order until the bill came. Upon reading Invoice, claims a $50 restocking charge on an unopened merchandise, $61.99 charger!! But have not received any credit at all for returned charger. No credit on turning in old I-Phone or explanation. Free upgrade turned out to be 3 year contract with plan price increase that will end up costing me $2321.64 by the end of contract for a $840 I-Phone 17. Invoice showed ($840) credit but on further reading found the ($840) credit was the amount being financed at over 18%. None of this was explained before I left the store and agreed to a new 3 year contract. Should have purchased phone outright or better yet, gone to a different provider where the I-phone is included in the plan and all prices and that I have financed a free upgrade phone would have been explained before signing any paperwork. The store front says Verizon, but nowhere on the invoice letterhead is Verizon mentioned. Will never do business again with this store Victra or Verizon again. Telling all my senior friends this is not a senior friendly store and they will be ripped off like I was. You get lied to about a free upgrade. You get scammed into a load. You get cheated out of your money by not honoring returns. As soon as I can get out of this contract I am switching to a customer friendly wireless phone company.

    I told them I wanted to move my phone number away from Verizon and they wouldn't release it. I had…read morelost my phone and had to get an emergency phone with a new phone number. they made me sit there for an hour ignoring me then talking about me like I was some kind of stalker. I was there for my phone number. I couldn't access anything because my emails my bank accounts everything wanted me to get a second tier validation, which meant a text on my cell, and I didn't have a cell with that number to receive the text. and they wouldn't give me my phone number. I started raising my voice and asking them to call the police because they were holding my whole life hostage with this phone number finally I sat in one of the chairs at one of the desks and I just refuse to leave they threatened all kinds of things I said nope not without my phone number finally they gave it to me after sitting at that desk for approximately 30 seconds they told me it was unlocked I immediately left and went to T-Mobile across the parking lot and they verified that they were able to give me my phone with my original phone number. thank you T-Mobile!

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    Verizon
    Verizon
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    IDesign

    IDesign

    4.6
    (54 reviews)
    14.1 mi
    $

    Got the digitzer, screen, and bezel replaced on my device w/labor for less than what it'd cost me…read moreto buy the parts myself. Even better? I walked in right at the end of the day and it was all done in twenty minutes, no hassle, and the guy was so happy to do the work for me. Thanks, guys! Great work, great prices, don't miss it. :) Update: Ended up having issues with the screen a few weeks later, took it back to get it replaced, and the lady helped me this time. Replaced it quickly and professionally, for free, and fixed my issue. These two were super professional/humble and didn't give me any B.S. even when we were having trouble tracking down my receipt. They really rocked. Thanks for the excellent service!

    Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there…read morebecause there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away.

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    IDesign
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    Galaxy S4 glass repair
    Verizon

    Verizon

    3.9
    (7 reviews)
    3.8 mi
    Available by appointment
    Shipping

    Went in to get a new Iphone to replace mine that had a battery that wouldn't stay charged. I had…read morean upgrade to use. I did NOT request anything else, but just to change to a new phone. I had to pay two charges that day. Then I got my bill, and it went up $261 a month. Unbeknownst to me, they upgraded ALL three of my lines and added an additional line and services. I called customer service and they suggested not going into stores because they work on commission. After one hour, it finally got taken care of. I am waiting for the credit. Absolutely unacceptable.

    If you're not getting a new line of service, upgrade, or buying an accessory don't even bother…read more This is a franchise store so if they aren't making money on you they're of no help. I was helping out my 79 year old grandmother with her plan and she needed a few things changed. I went in to help her and was greeted by an employee from the back sitting down. I explained the few things she was needing help with and was shown a phone number on his (Reilly's) phone. Reilly told me he can't help because when he's tried in the past he gets in error and it just happens all the time so to call in or go visit the corporate store in Everett as they maybe able to do it. Now you would think if this was an on-going issue you would call in to have it fixed so your customers would not have to drive 20-30 min out of their way or call in to an already hard enough phone system to navigate (especially for an elderly person). In the long run I was able to get the changes needed done, but with no help from the employee Reilly other then here's a phone number do it yourself. If your are looking for any help. I would highly suggest seeking out a corporate location vs franchise owned. Corporate stores will actually help you no matter what, even if they aren't going to make money off you (commission) during that visit.

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    Verizon
    Verizon Wireless
    Verizon Wireless
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    Tech Security

    Tech Security

    4.4
    (23 reviews)
    15.8 mi

    these guys are amazing and good honest company. I took my daughter's gaming laptop in that I bought…read moreher for Christmas just about five months ago because it stopped charging. They spent two weeks trying to repair it even down to working on the motherboard itself, but they still weren't able to get it to charge because it's a manufacturers defect and a poor design . when I went to pick it up, they didn't even charge me. They even helped point me in the right direction to try to get it fixed from the manufacturer. They really went above and beyond. Thank you guys.

    My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

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    Tech Security
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    AT&T Store - mobilephones - Updated June 2026

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