T-Mobile took over $1,100 for absolutely nothing In 2019 I decided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them. read more

I would just like to give a huge shout out to Mr. Cody the manager at the McGalliard, Muncie , Indiana T-Mobile store. I called Mr. Cody just to fill out my options recently. My old phone gave out on me and I have Wi-Fi services with you guys anyway so I was out what I could do Mr. Cody was very informative, very much intelligent. He knows his math. He's very quick with a positive response and I appreciate his honesty and where he could help me out I came in. The store were awesome vibes were awesome The store was very clean smelled very good again. He greeted me as soon as I came into the door he knew exactly who it was. We got straight to business and I walked out of there. A very happy customer. We laughed a lot and my grandmother he actually help me to convince my grandmother to get a iPhone finally lol so I'm super excited about that like I said great conversation and I'm so happy that I met Mr. Cody because he really helped me in a time of need and great job very fast very straight to the point gives me great discounts and I can't wait to spend more money with you guys at T-Mobile. Thank you again. - Kenyana read more

Nathan the store manager made sure that my switch from Mint Mobile to T-Mobile went smoothly. By far the best service I have received from a sales rep! His crew was also nothing but friendly, which is something rare nowadays! read more

the staff is super knowledgeable and super helpful but Brand wears too much clone. despite the dramatic smell he was super helpful in finding us a good deal read more