Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I have been a spectrum internet customer for almost 16 years. I have paid them tons of money and I…read morehave never received the services I pay for. I have had dozens of techs come to my home, one even ran a new line, however I continue to receive way less than half of the speeds that are advertised on the plan I pay for. Today I am receiving 0.10% of my upload speed I pay for. I have spent countless hours of my life communicating with them via chat, on the phone, the physical store, and even having numerous techs inside my home. Nothing ever gets resolved. I am absolutely disgusted that this company continues to have a monopoly in this area. The service I'm being provided is absolutely unacceptable.

I've spent hours trying to setup tv service in my home. Only to be told Sony tvs can't get the…read morespectrum app, would have been nice to know when I signed up. On one of our compatible tvs downloading the free apps (paramount+, Hbomax, Hulu Disney). The chat line was worthless, today I finally reached a real person, and I've been on hold for 31 minutes and counting, I could have driven to a spectrum store in less time. Final time to get a question answered 57 minutes. All my questions should have been answered while I was signing up. Poor, poor customer service, but to be fair the final person I waited 50 some minutes to talk with was very nice.

We recently came over from AT&T for reasons I won't speak…read moreto. Justin was our rep, he is outstanding, I cannot speak highly enough of his service and patience. My son drove in from AR to do this transfer, Justin stayed an hour past his normal quitting time to assist us. My son was a former employee of the above mentioned company so we knew what we needed and wanted but Justin made it even easier. In fact, I had an issue and had to go in the next day and another rep assisted me. Then I stopped in the following day and every rep there took the time to speak to me. The store manager should be extremely proud of their team. You are obviously doing something right. I am in sales so I don't throw out praise lightly. Top notch service by Justin and everyone.

Stepping foot in this store is one of my biggest regrets in life. They will tell you any lie to…read moreyour face to get you to sign up with them knowing full well corporate will not honor any of their promises. The AI they use to analyze your bill makes giant mistakes that will cost you thousands of dollars if you aren't careful. The manager won't do anything to make it right. If you are a business owner, stick with ATT or Tmobile because it is not worth it to miss out on two weeks of work just because these clowns don't know how to communicate with their corporate office.

Mike took our call and guided us through some troubleshooting when my mom's phone microphone and…read morespeaker weren't working after dropping it. Got it working! He was generous with his time and answered all our questions. Very friendly and helpful. Would highly recommend!

He was very professional and told me exactly what he had done step by step. He's fair priced and…read morevery quick about getting it done. It took him less than 45 min to replace my screen. Definitely recommend!

Went in here several months ago with a cracked screen. They fixed it same day. They even offered…read moreadvice on future phone purchases.

I had a phone in need of a minor repair of a new lens. I stopped off at a national chain store that…read morehappens to sell batteries. That place was a major disappointment as it seemed to be that he was trying to scam me. I needed a lens and the price was the same as replacing the entire camera. I went on line and found this place and called. I do admit I was less than impressed how they handled my call at first and couldn't get a straight answer from anyone. I did however stop by and talk to different people and was taken care of very well. They were able to fix my phone on the spot and for far less, like $100 less, than what they wanted at the other place. This is now my go to place for all my cell repair

Fast service and very helpful. The guy that helped me out seemed very knowledgeable. I thought I…read moremight have to replace my phone but they were able to fix me up !

I got a front and back screen replacement on my iPhone 14 here yesterday. It looks like they gave…read moreme a brand new phone, I can't believe what a great job they did.

I rarely leave negative reviews, but I feel obligated to warn others about my experience…read more On March 28th at 9:00 a.m., right when the store opened, I went in to upgrade my grandfather's phone because it had been lost at the hospital after his surgery. His previous phone was completely paid off, so all I needed was a simple upgrade on his line. The associate working that morning was friendly, but I made my instructions very clear. I told her exactly which phone my grandfather wanted. She asked if I wanted insurance, and I specifically said no because this was the first time he had ever lost a phone. She also offered to lower my bill, and I told her not to make any changes to my account. I explained that my husband handles our AT&T account because it's under his military account, and I'm only an authorized user. I specifically asked her not to touch anything other than upgrading my grandfather's line. The transaction appeared to go smoothly, and I left the store. The following month, our bill was slightly different, but I assumed it was due to prorated charges from financing the new phone. Then, in May, our bill changed again. When we reviewed our account, we discovered that the associate had made unauthorized changes. She had: * Removed three Next Up programs from three completely different lines on our account without our knowledge or permission. * Added AT&T Home Protection for $25 per month, something we never requested. * Added insurance to my grandfather's line for $20 per month, even though I had clearly declined it in the store. I later attempted to upgrade those three lines, only to find out the Next Up programs had been canceled. AT&T was able to show me that those changes had been made during my visit to the store. I returned to the store and spoke with a man who told me he had recently transferred there from another location. He informed me that the previous store manager and employees had been fired for doing things like this to inflate their sales numbers. He asked me to text all of the account information to his AT&T work phone so he could forward everything to the district manager. I sent him everything he requested. A week later, he told me the district manager was working on it and that someone would contact me the next day. Two more weeks passed with no response. I followed up again on July 13, and I still have not received any reply. Because of these unauthorized changes, I'm now out the money I paid for the Next Up program over the past year, and I can no longer upgrade those phones as planned without paying them off first. No one from this store has taken responsibility or offered a resolution. I contacted AT&T Corporate, but because this location is an authorized retailer, I was told I have to work directly with the store--which has completely ignored me. Be extremely careful if you visit this location. Double-check every change made to your account before you leave and continue reviewing your bills afterward. My experience has been incredibly frustrating, and I would not trust this store with my account again. I will also be posting screenshots of my text conversations with the individual who claimed he would help resolve this issue so others can see how this was handled.

I would absolutely never patronize this store again. First, its an authorized ATT Store not a…read morecorporate store. ATT Corporate stores have more integrity and transparency. I had to learn the hard way. Absolutely and totally untrustworthy. Find a ATT Corporate store.

Left phone for a week.Had battery and charger port replaced. Don't think so. It did nothing. Go…read moresomewhere else.If I could it would get 0 stars

From the owner: We have been in the cell phone retail and repair business for over 18 years ,very knowledgeable…read moreweather in hardware & software related issues.We have a wide variety of cellphone and plans such as Verizon’s-AT&T-Ultra Mobile &Boost mobile .We are a one stop shop stop by and check us out .Looking forward to give you the service you deserve.Phone factory one fact .