I had an inquiry with t mobile through a letter. The phone number listed was no help as multiple attempts exceeded 20 minute waits. I came to this location for assistance. I really want to highlight and express my gratitude towards Joanna (excuse my spelling) for her assistance with my issues. Not only did she take extra steps to ensure I had a path forward, she ended up assisting me resolve my issue completely! I appreciate this service and definitely recommend this store! Thank you! read more

Yesterday I visited this T-Mobile store to pick up my Tuesday perk, which was the outdoor blanket. Finally, something good for a Tuesday perk! I found parking very easily right outside the store, and I was greeted by an employee. Well, a man first walked in before me, which he was not there for the perk. The guy greeted him, and then greeted me. He asked if I was here for the Tuesday perk, which I was. It was very easy-peasy experience. I was in and out of there in less than two minutes. Lol The place seemed nice with friendly staff from my experience. :) read more

Lamentablemente hay quedar una estrella para poder dejar mi comentario de lo contrario les pondría 0 no caigan en esa trampa que te venden un protector de pantalla por $60 y que te lo cambiarán cuando se arruine no es cierto es una forma de estafa te pondrán mil excusas cuando trates de hacerlo aparte de su señal que es una mierda te venden todo por más del 500% de su precio read more

Dariella was amazing at helping me with everything I needed. she is very patient and super nice. I will definitely be recommending my family and friends to come here read more

Very bad experience, there was a guy with glasses who did Not even hesitate on going through my account, only mentioned to use the app. I'm comparing this experience to another one that I recently had with a different location, we asked about the new iPhone and even though they did not have it, he walked us through how the payments would look like, and when the phone will be in stock. But this location, they only said to go on the app, and they did not even had a single customer on the store. The staff were only looking on their phones and laughing. Zero professionalism. read more

The salesman is terrible. He doesn't what happened at Costco location in San Leandro with the boss a couple of days earlier. He did give us the phones this past Monday. That's not the problem. It's that he didn't change any phone numbers. Never carried over from Cricket. He obviously wanted the commission. Just looked at the other reviews before posting this. I'm not surprised by the terrible reviews. If you're interested in getting a phone, ask to speak to the manager. If not there, just leave. Will only the runaround. read more

The service is hella ratchet ! Don't expect any type of service here . Just rudeness. These agents should have a disclaimer before you enter the door, warning you not to enter . T-Mobile please train ur employees better. read more

Whatever you do, dont fall for the fast talking reps, because thats exactly what they will do, they will fast talk you into all these damn good sounding deals and BOOM, now your stuck trying to cancel phone lines and they send you thru the loops, oh and dont let them keep walking to that back room all they are trying to do at this point is find the perfect thing to say to swindle you out your pockets and then they will come out and sell you some BS.. oh and let me add.. the number they give you for "customer service" its a recorded line and you will NEVER talk to anybody, so my advice to you; have them call customer service inside the store!! But besides this my internet is working perfectly fine! read more

The T-Mobile store on Lakeshore in Oakland is a joke. The employee had on nails too long to work in. I had to get another employee to take my phone a part. After the employee put the screen protector on, she told me to put the phone back together because IT'S MY PHONE. After we exchanged words, I had to get another employee to put my phone back together. This girl needs to be fired! She was super RUDE!!! Andrea was her name. read more

I'd like to commend Jacky Rivera For her outstanding customer service. Her People skills are superb and she is definitely a credit to T mobile. Please be sure to reward this incredible employee in someway because we need more people like her not only a T-Mobile but on our planet. Thank you so much for taking the time to read this. One more thing, Jackie took all the time she needed to ensure that I had a understanding of what is happening with my account, and she explained it all in great detail, and answered every single question I had, and she even help me pay off my phone right at the store. Simply amazing! read more

Super shitty business They have a lot of attitude. And try to fuck people over a short Mexican young man with glasses the worst experience ever had with any phone company they tried to charge me almost $2000 for iPhone, as soon I said they will charge me $200 deposit beside a monthly payment to add a line I would recommend you not to come to this location read more

Google, Apple Maps and Yelp says they're open at 9am. I'm here at 9:14am 5/7/2021 and the door says open at 10am. read more

T-Mobile - Mobile Phones Near Me - Oakland, California

When I entered this store, I had very low expectations. I had just come from the Park St, Alameda location where they couldn't help me. They did, however, let me know that this Edgewater location is a company store, and could do more (this is important info, people...and well-guarded, according to some online googling and reddit forums). My beautiful (inside and out) savior was Janet, who, from the moment I walked in, did not make me feel anxious or dumb. I am not a millennial, folks, so this is new territory for me - I wanted to buy a prepaid pay-as-you-go sim card for the unlocked phone I brought in, and then port over my home phone # to it. At the other store they wanted to sell me a $40 per month plan, and could not/would not sell pay-as-you-go. Janet walked me through everything in less than 20 minutes. She explained how it would work, logged into my AT&T, made the switch, and then charged me the $13 (+ tax) for the total transaction. The one thing that wasn't perfect was the time period of the ported # switchover. She thought it would take 24 hours....I thought it might take a week because I had done some research online prior to coming to the store. So after 24 hours when it hadn't yet ported I did not lose confidence - I trusted Janet :-) It took 36 hours. As I was standing in the store with her I let her know that I might just cry from sheer joy at how easy she was making this for me. She held my hand through the whole thing (okay not literally, weirdos) and truly did dispel all anxiety. So you know what that $13 sale by Janet did? It made me think about taking another look at T-Mobile for my future purchases. I'm going to need a new phone in the next year, and I'm the phone-master/payer for the family plan....and they all have unlocked phones they can take anywhere. So yeah....they'll get the sale of a real phone, and a real plan, all because Janet helped me figure out how to spend $13 for this little project. Thank you T-Mobile for creating the opportunity for this to happen - and make sure you hold on to Janet. She's a gem. read more

It's been a VERY, VERY, HECTIC troublesome week. I was like LITERALLY there everyday for a week. I was wanting to keep my number and add my own name into the account. Thought I had a "FAMILY PLAN," with my husband P. But it wasn't and he was the main primary account holder and SADLY, he's no longer with me. So, the Tmobile representative Michelle, she's so helpful, sweet and on top of her job, more I can say about others. Well, long story short, everyone there was so helpful, and one shout out I'd like to extend my gratitude to is: JULIO, He's so helpful with me, very DETERMINED to get my phone service back on, cuz it wasn't on after Marko had putted a new phone sim card to it. Thank you very much JULIO!! You've been great and patient with me. You've seen me come in and out of your store just to get a simple prepaid service on. Keep up the AWESOME, OUTSTANDING job. Don't let people's FRUSTRATIONS gets/ Make you go off your CHARACTERS!! See you soon, God bless you and keep you humble!!!! read more

Carli is the truth, I was in & out. I started my own new account, got a new phone, and all the necessary accessories all within an hour. No hiccups. She even went above and beyond to thoroughly explain everything from beginning to end, while jotting it down on paper for me as well. Great customer service read more

I received an email on April 8, 2021 from Sprint stating $830 off iPhone 12 when trading in your current eligible iPhone. Today I went to the Oakland location of Hegenberger to obtain this offer. I was assisted by Ramon Raiz and explained the reason for my visit. He searched his iPad, reviewed my email and told me this was not a valid offer and I would have to pay $415. I later asked him to call Customer Service. His reply was, "there going to tell me the same thing I told you." I explained I was a customer, asked that he get clarity and advocate for my offer in which he refused. I called Customer Service on the email and the representative shared this offer expired April 17. She was willing to extend the offer since I have been a customer since 2000. At the end of the day, I was assisted and left with a new phone. I did request a call from the manager Julio Henriquez who said he would address this. Now I need to go tomorrow and purchase the rest of the needed accessories because I refused to spend my money in that store (the closest Oakland store near my residence without going to San Leandro). read more

I wanted to Thank Carli for assisting me with a purchase. I came inside the store and wasnt exactly sure of the charger that I needed but asked for help. Unfortunately, their was confusion and I had to bring it back. Carli not only returned the time without an issue but helped me exchange to the correct item. She is great. When you come in ask for Carli read more

Jose is a great representative to go to would let go to any other place in Oakland. He was very knowledgeable and helpful. He focused on what I needed more thank trying to sell something. He really cares about his customers ne read more

I just wanted to show my appreciation to Ben, Julio, Carli, Arnold, Zakia; Marco. They made my experience very pleasant and even though they're in a location where there used to be a Walmart and there's less traffic they still make people feel at home and still make sure you get the best service that you can ask for if you're in the neighborhood I suggest you go down there ask for Ben to tell him Yb sent you they will take good care of you! read more

I just had an encounter with Michelle, and she was so delightful, helped us as best she could. But they didn't have the stock. But she sent us to a store that had what we wanted. read more

I purchased an iPhone 7 yesterday and pretty much went into the store knowing what I wanted. When finally helped, I advised the salesman that I wanted an iPhone 7. I then asked if they could price match the case, which happened to be an Otterbox. On Amazon it was half the price. They told me no, and the young man said to buy it anyways. I asked him, "why should I pay double the price." He said, "because you could bring it home today" Then, he proceeded to finish the transaction when he tells me he added insurance on the iPhone. I told him, I DON'T Want insurance!" He kept forcing this insurance on me saying it's an $800 phone, blah blah blah. I must have told him 4-5 times I did not want insurance. Well guess what.... He added it anyways. And the horrible part about it is you cannot see the changes on the receipts that you sign! The manager, Jessica, said she would speak to the employee about how he mishandled the transaction. I highly doubt she will! Just this transaction alone, makes me think about the type of business practices these employees follow. As a customer, you trust that the salesman do the right thing and follow the customers request but this is not the case! I wish I knew the name of the young black man that tried to screw me over because it would be right here on my post! Note: the transaction occurred 11/7/2016 at 6:13pm, Register 37 and transaction 19294. Sales Rep# 5159372. I would love to chat about this transaction and I will be contacting T-Mobile HQ on how his guy tried to rip me off! read more

First and foremost, my experience at T-Mobile was completely redeemed by one of the sales associates unfortunately I don't remember his name but he is the "Samsung Expert" of the store. First and foremost I want to say that I was never rude, I was very polite and very patient the entire time. I'm not the time to get frazzled easily. I initially walked in to switch out my Samsung note 7 that had been recalled. The associates that initially helped me was Andres. Andres was extremely rude, made me feel as if I was bothering him by wanting to switch out my phone. First issue, my name wasn't on the account and he said I would have to come back later with the person who's name is on the account. I can definitely understand that he has to do that for security purpose. It wasn't until I explained that he was working and would not make it to the store before closing hours that Andres then suggested we call customer service to add me to the account. Simple enough, we called customer service and the problem was solved. ( or so I thought) Second issue, Andres wanted to charge me a fee to swap my phone that Samsung recalled. When I asked why I would have to pay his response was "the system won't let me swap your phone without charging you" Really man? My boyfriend just did the same thing a few days prior...No charge, no hassle, quick and simple. He calls his manager over who quickly says "Oh no, you don't charge her for that, you just override it." Wow, at this point I just want my phone and I want to get out of there. Third issue, every time he kept trying to backup my files it was only backing up parts of my files. Andres then proceeded to blaming me for not having an SD card. ( 2 HOURS LATER ) He finally says "I'm not very familiar with Samsung, I'm going to have someone else help you. The next associate who's name I unfortunately don't remember (He mentioned he has worked there for 7 years) was so helpful, managed to help me get all my files onto my new phone and help me with everything I needed in under 20 minutes. He was extremely polite, professional and completely redeemed my experience. Too bad the other employee's customer service was so substandard. Which is why I had to subtract a star. read more

Oakland at its worst. I came to the Tmobile STORE to see the Tmobile phones and try out the interface... something you can't do at a small store or over the phone with an operator. The nice employee told me that they no longer have real phones. All display phones are dummies because they were losing one phone a day due to people cutting and stealing the phones. They have a "No Run, No Chase" Policy... so they just let the perpetrators go easily. They tried keeping the phones in the back, but people would ask to see it, then steal it.... All in all, not very helpful. Parking is fine, the employees do their job,but not very useful to the phone shopper. read more

The staff members at this location are very knowledgeable about the products that they carry in stock, but it seems that everyone that works here from the security guard to the manager are hella lazy when it comes to customer service. Everytime I come to this location I have to put my name on a list for assistance, even though there are 5 or so people working with only 1-2 people being served at the moment. I find it kinda sad that I usually have to rely on prefabricated product videos on overhead monitors and printed charts and diagrams to answer my questions, is this really what I shell out almost $200 per month for? read more

Initially I was surprised by the service. I was greeted, and although there were not any formal lines for customers, the woman, who I'm assuming was the manager, kept a watchful eye noticing I was next. I was then helped, I think her name was Maria, and was equally impressed by her professionalism and cordial attitude. It was great.... until mid conversation, another male worker, abruptly interrupts our conversation. Not only was he completely unapologetic, but it was for a completely personal conversation! He was asking why so and so was outside in the parking lot clearing out cars? She uncomfortably replies, 'I don't know' in a curt and disengaging manor. He doesn't get it. He then proceeds to dock a speaker they were promoting asking Maria for her phone so he could play music. She hands him her phone, and I let it go because I felt she knew it was inappropriate. And as we began speaking again, he asks her what kind of music she has, and what stations does she recommend. This is mid sentence of me asking a question! At this point I was disappointed and expected her to remind the fellow associate she is with a customer. read more

Great services was provided by Jose. He is very professional in managing customers. Solved all t mobile related question in a professional manner. He is a great assets to the t mobile. read more

I don't like dealing with T-Mobile store locations. They always try and make a buck off of you. Before I went in here I already called the customer service number to tell them to add a free sim card for me... I walked in and told them my number and they wanted to charge me $20 for a sim card!!! I looked at the representative and said please read the memo from the day before because as a customer for 10+ years I always get a free sim card! I swear it only cost you guys less then a dollar for each sim card! Anyways the lady gave me the okay look and waived the fee...I always call in first before I step inside the store... If I could rate the customer service for the 611 information line I would give them 5 stars without a question! read more

Came in to ask for a replacement sim card for a member of my family plan who is currently abroad. I wasn't sure if this would even be possible without me having his phone. The rep who helped me was very helpful and knowledgeable. In less than five minutes I had a new SIM at no cost. read more

Went into this store today and was instantly greeted by Mario.. whom by the way is AWESOME! He took very good care of me and I even learned a few things from him. I walked out of the store pretty happy. I really appreciate people like him, he seems like he enjoys his job and strives to give the best customer service. All the associates were pretty cool and helpful though! read more

What can I say , DJ and Justin saved the day! I recently finished paying my phone off and began shopping new network providers just for ideas. Came in to see how painful trading in for a new iPhone 7 would be and honestly they made it easier then riding a bike! Kind,friendly, and honest customer service. Coming from someone who was in retail management for 5 years, these guys are the definition of awesome! read more

I called the store 3 times for particular phone 3 times they never got back to me on the fourth phone call they said my phone was there 10 minutes later, and waiting for 10 minutes they said it was sold out, VERY, VERY POOR customer service read more

summary: I walked in asking for a prepaid phone plan. They were very nice and went over the plan with me. I then asked for the pricing and they were very open about the policy. The place is overrun by pink! Sometimes there is long lines. Pros: Customer Service Open about plans No Contracts Cons: Colors Long Lines read more

my 2year contracrt with this wireless company has been $6000.00 down the drain for 2 lines and unlimited services with out even getting an upgrade on a hand held device... the contract ends Oct. 17, 2011 so I swich over to the $49.99 unlimited plans for 2lines pay a fee of $437.00 early sept. 2011. Now here Iam asking my wireless provider for an upgraded phone (2) you know the kind that supports the 4G and 5G speeds of network yes the kind you can walk into a tmobile retailer store or an authorized dealer and purchase a wall charger! they dont even sell my phone charger any more! Here's what I am allowed to purchase: the termination of my contract for 2011 which all i did is switch plans, a contract is a contract right? At the cost of $400.00 plus tax I can end this horrible abuse of communication!!! I already have a disabilty...now I am terminally freakin ill!!! read more

This guy name DJ and work in this T-mobile shop he have the best guest service he is nice and cool guy.

This is the best t-mobile store ever. Mia has been helping me for 4 years. She is very very patient with me. Every little problem I have she takes the time to guide me through it. Alvito puts up with me as well. Just know I'm a very difficult customer. Lol and they never run to the back when they see me coming. Lol. I absolutely love my T-MOBILE FAMILY!!!!!!! read more

They helped me solve the problem I had with my phone, very helpful and I got a good deal on my purchase! Thank you! read more

Jose Diaz is an excellent T Mobile Expert. He is professional, attentive, and provides great customer service. He took time to help me setup my new telephone and answer all the questions I had with a smile. Thank you for a job well done! read more

I have visited multiple wireless stores and this place by far is above the rest. Last week I lost my phone and Mia promptly helped me with getting a temporary phone as well as complete an insurance claim for my replacement. She also set me up for Isis which will give me free Jamba Juice everyday for the rest of the year!! She Rocks!! Thanks Mia read more

Oh man this place, the area is ghetto but this store is different. Thank you Mia for introducing us to T. Mobile and Thank you Candace for hooking it up with my fiancé S6 edge. Hopefully it's better than metro pcs read more

The bearded guy who works here is VERY helpful. I came in asking for a cheap phone until I could save up for an iPhone, and he set me up with a 0% interest financing so I could walk out with the iPhone same day! He informed me of accessories I could buy without being pushy, which was also really helpful. He was able to answer all my questions kindly and made buying a new phone much easier than I expected. 10 million times nicer than the people at the Apple store!! read more