I went to T-Mobile to claim a notebook from the app. normally you open the app press the redeem button get the notebook and leave, simple! Today the girl working decided that I need to show my ID. let's say checking ID might have been for promotions ect. The attitude and lack of communication were terrible. Not asking if I have time to listen to their promotions or anything like it. then she goes oh I need to get it in the safe, a notebook!!!! read more

I had the best experience yesterday. I went in and spoke with Jeremiah! He went above and beyond to help me out yesterday with my purchasing a set of headphones I REALLY APPRECIATE YOU MR JEREMIAH! Your an awesome guy!!!! You saved me a lot of steps yesterday! And I am THANKFUL! read more

I would give this store less than one if I could. Went to switch to T-mobile for 4 lines and phones, the system crashed when trying to pay and we spent 4 hours there and left with nothing, because they couldn't get the issue fixed. Fast forward a week later on having them try and fix the issue and finally they called and said it was good to go, so we could finally switch, but they said we need to go to another store since this issue caused THEM to much STRESS. Worst management Ever. read more

What I liked and appreciated the most was the service I received in the Olympia store off cooper pt. I've been there a couple times and both times I was very impressed with both the service and the friendliness of this store the manager was kind,knowledgeable,and helpful. While greeting all his customers , answering questions his co worker had in helping their customers he never made me feel like he wasn't focus on my task at hand. Being apart of a family retail business most my life I know the importance of good management , customer service,and team players and I give Cole all the credit he deserves at the Blk Lk Cooper point Olympia store for being all it takes to be a success in the retail working environment t- mobile must be proud read more

There are T-Mobile retail locations that provide amazing customer service. Sadly, this location is not one of them. We are on the 1st generation jump program, which means we get to Jump (Upgrade) our phones twice a year. Both associates I spoke with at this location had no idea what our Jump program was. First they told us we have to pay our phones off by 50% before we could Jump. Which is a different generation Jump program. The 2 associates we spoke with had no idea what our Jump program was and insisted there was not a Jump program like the one we had. The 2nd Associate we spoke with told us we couldn't upgrade until February. Again, not true. We tried to explain our program allows 2 Jumps per year. He told us, without even looking at our account that we do not have that plan. We had to call the Office of the President of T-Mobile. The associate we spoke with at the Office of the President was extremely unhappy that we were lied to. He will be calling the store on our behalf. This was so frustrating. They need to educate their employees better. It is sad when an authorized retailer like Car Toys in Lacey has better service than an official T-Mobile store. After this experience, I will be paying off my current phone and switching carriers. I may pay more at Verizon, but at least their employees are educated and kind. read more

I have been to this store twice in the past year and the staff provided great customer service. They were polite when having to tell me that my phone works poorly because its old, and didn't try to sell me a high end phone. I recommend this location. read more

We were actually committed to changing from Verizon to T-Mobile. We had done our research and were ready. However, the behavior of the manager at this store was so unprofessional, annoying and he demonstrated he knew little about the tech aspects of phones (battery life, etc). We have iPhones but he kept talking down the Apple product and tried to steer us to Samsung....my guess it offers a bigger commission. The worst part of this experience was how he talked about his position of being a manager. He said he didn't have to do the addition for the costs of a plan, but had his "minions" do it. His salesman standing next to him. Consequently we left the store. We will work with the T-Mobile in Silverdale. Their sales staff or more professional and not commission hungry. read more

DO NOT GO TO THIS LOCATION!! Dylan the Store Manager was a complete JERK! He acted like my being there was ruining his day. He wasn't helpful at all. Katelyn, was kind and ultimately helped me with my issue. I was there for 90 minutes, the solutions actually took about 3 minutes. .Would have been a lot faster if these two, Sean O. and Dylan weren't completely useless, not only useless, but flat out rude. I won't be going back to this location, but I will be reaching out the District Manager, Territory Manager, etc. etc... As a paying consumer I should not be yelled...ever!! Disgusted. read more

Excellent customer service and help from Eric. He helped my hubby and I transfer phones. He was knowledgeable and patient and took to answer our questions and demo when needed. Dillon (sp?) was also friendly and willing to help. read more