Went to the Costco T mobile kiosk for a prepaid card. It is a corporate kiosk not a third party. It…read moretook an hour to try to get my current phone number ported to T mobile. I had to call my current carrier to ask them to release my number. Bring some water in case you get thirsty. They didn't install the Sim card in my phone just sent me on my way without clear instructions about when to install it. The rep also did not tell me no refunds on a prepaid service if my number failed to port. They didn't even tell me that when I was handed a receipt there is no refund. Not impressed with their vague customer service. Not impressed with T mobile. There is definitely room for improvement.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

This is one of two locations in the Olympia area to go to when they have the T-Mobile Tuesday…read moregiveaways because they're a company owned store that will have the merch, whereas the Authorized sellers won't. Came here the other day with my elderly friend who didn't know how to set up his voicemail. An employee got him set up and we were out the door in seven minutes. While I was waiting for him, I had two employees check in on me to make sure I was being served. That's excellent customer service!

Wife bought an iphone 15 pro max -- in cash. I had to verify my account using my driver license…read morebefore they accessed the account to add the phone. As the rep was transferring info from her old phone to new phone, another rep took the company ipad to assist another customer. After a few more minutes, I overhear conversation between that rep and new customer. Rep having trouble explaining to customer that what customer claims does not match account. They went over the items on the account and costs. I soon realized these two were viewing MY account and discussing terms of what my account consists of. Obviously, the rep had not verified account info with the new customer nor had he cleared the ipad and accessed that customer's account. Brainless! To top it off, once I got home to review my account, I saw that the rep at the store had added a service plan for wife's new phone--we did not request that. Each encounter with this T-Mobile store (5122 Yelm Hwy SE Suite A, Lacey, WA 98503) is a freakin' nightmare.

Yelp does indeed need a zero star option. Go to a corporate AT&T store if you can. This place…read morecompletely ruined my phone plans and were "unable to help" fix the mistakes that their employee JASPER made right in front of the store manager Cory. AT&T overall has terrible customer service hence the poor reviews. Jasper did the fast talking salesman pitch that I stupidly fell for. I had an Elite plan that included HBO max (a plan they no longer offer) that Jasper point blank told me that they no longer partner with HBO so I would be losing HBO in the near future anyway so I should go with a cheaper plan to save money. His first lie. He then proceeded to tell me that it would be cheaper or the same cost to add a business line. Second lie. When all was said and done I confirmed multiple times if the only changes that were made were to my phone line. He said yes. Third lie. The only reason I found out that I had made a major mistake is because afterwards I confirmed everything with a friend who works at another AT&T store. Not only did Jasper DOWNGRADE my other phone line plans to account for the "cheaper monthly bill", he made me lose out on the HBO services that I would've continued to have if he had not touched my account and when I went back to return the phone I had traded my old phone in for, they did not reverse the purchase and now I'm stuck not being able to upgrade my phone because their absolutely flawed system thinks I still have the new phone. Apparently this isn't the first time this store has swindled people by committing fraud in order to bump up their sales. This is a KNOWN fact that was shared with me by a corporate location when I went to undo Jasper's many mistakes. I was never given receipts that would itemize everything that he did to my account. Now I know why. It took me 5 days to reach someone from Consumer Loyalty and even they didn't fix the situation completely.

They are not an AT&T corporate store. They snuck in added hot spots, insurance and much much more,…read morethings we never asked for nor authorized. We had to spend 45 minutes on the phone with AT&T corporate to get it all fixed. AT&T corporate informed us that these "authorized stores" often make false promises and add things to your account that you never authorized. Steer clear from this place.! We were promised a monthly bill of $149 but our bill was a staggering $398..... AT&T corporate now has this issue corrected. I will take my business to the capital mall AT&T location next time.

The worst customer service I've ever had at a place. Went to activate my phone due to having issues…read moredoing it over the phone. The guy refused to help me didn't even listen to why I was there. Why I couldn't activate my phone and transfer the info. All I have to say is if you don't want to do your job find a new one. Zero stars. I will never go back to Verizon.

This is the first time I left a Verizon store not frustrated. Tyrell came over to us right away…read more He was friendly and helpful balancing being professional with compassion. We were frustrated how our messages weren't smoothly changing over to the Google system. Long story short, Tyrell did a great job and restored my faith in Verizon. We've had Verizon for decades, and yes it is expensive but the service and products are worth it. Thanks to whoever hired Tyrell!

My phone had a problem and I couldn't use it at all. It was an issue with my sim card... I thought…read moreI was securing it as I answered some questions, but I didn't have the eight digit code to get it. I took the phone to the T-mobile at Martin Way and Kingham?.. I showed the associate Aaron. He tried a few things then searched online and it mentioned a new SIM card. He put in a new SIM card and it worked immediately. Thank you Aaron. We have always had great service at this T-mobile store.

I wanted to give this store a 5 star as it seemed so seamless. However, we were severely lied to!…read moreMy phone was to be overnighted on Saturday- to receive at the LATEST Monday. My phone hasn't even processed to ship and it's Tuesday. Also, our bill they said would be "x" amount turns out it's $70 more than what they promised. With that price we would have stuck with the other provider! All of the items (protectors/cases) they said they are giving you with the purchase really means "you're paying for it monthly, so it's INCLUDED" not that they are gifting anything. Such a fraud of a place to just gain business- EMPTY PROMISES! Edited to add- they also included a data/phone plan we didn't agree to adding an additional charge. They snuck that into our bill.

5 Stars for Barry McCall!! I went into the store to buy a new phone charger on Thursday Jan. 3…read more I figured a few days after Christmas and New Years, the place would have been quiet, especially also after lunch. Wrong. The store was slammed and he was busting his tail to serve every one. Part of the reason the store was "slammed" is that an elderly couple had a problem with a phone they purchased 6 months ago and were just now getting the problem resolved. To be fair, they were two very difficult people to deal with too. (my observation). Yet Barry handled them in a very courteous manner while dealing with tech support on the phone who I suspect were not the most patient. Again, Barry showed the patience of Job! It was a wait. And for not having back up for the sales staff, I took a star off from the store from what I would have given had the service been more prompt. (not Barry's fault).

Do Not go to this store Poor customer service from all Representatives and also very very rude Talk…read moredown to customers Liars Liars Poor service from management disrespectful Liars Not a AT&T store they are authorized to sell AT&T products take Your business some where else. This a negative one

Don't go here ... very young, uninformed, and unhelpful sales staff. They are on their phones…read moreinstead of looking up to converse and they have little product knowledge. They may be Timberline marketing interns... not sure. If you have the time, go to the Tacoma mall location, the reps there can give you more product and plan information. Even if you spend more gas going to Tacoma, you save money in the long run. Please train your staff ... this was a waste of time... they have zero information to give.

Please save your time and call customer service or order online…read more As a person, I like them. As a business I do not. Hold tight for long azz review. Art was great! Friendly, comical, and kind however I do not recommend getting any type of service from this store as he is some type of "manager" maybe his service is the best we (as consumers ) can receive from this T-MOBILE location. I went in to get the trade in offer (add a line and trade in a device and get up to $830 credit). I asked to receive a quote for three phones. The iPhone 12, 12PRO, and 12PROMAX which he quoted $140 a month. They did not have the color I wanted, so he recommended me get it delivered via UPS 2day shipping. If I did this I would not see my new reflected bill till everything is sent. I look on my T-MOBILE account the next day and see that TWO lines were added (a one time $60 fee) AND my monthly bill was now $164. I call Art to ask what's going on and he told me he couldn't help me. I had to call 611. And that he didn't even know he added two lines to y account..... Hooray. Attached are screen shots of some of the receipt

Print department was very helpful and accommodating. Deborah was especially helpful going out of…read moreher way to help.

I went there with a "copy" project that needed to be done. I had two things that needed to be…read moreenlarged on a copier and a set of plans that I needed to copies of. I was there on a Monday afternoon and was told that it would be ready on Wednesday. They said I could pay extra and have it done immediately, or wait for them to do it, which would make it ready on Wednesday. I didn't need them immediately so I said Wednesday would be fine. They said keep an eye on your email because if they're done early, will let you know. I didn't receive an email so I went there on Wednesday afternoon to pick them up at which time they told me they were not ready but I could come back at 7 PM and they would be ready. I decided not to go back that night at 7 PM, but I went the next morning around 8:30 AM and guess what they still were not done. In fact, they hadn't even been started yet. So I had to wait and the young lady behind the counter did the project for me. I asked to speak to the manager, whose name was Shawn. I explained the situation to him, and he proceeded to tell me that it was my fault for expecting them to be done at the last minute?? I told him I didn't understand because I came in on Monday and they told me I could pick them up on Wednesday not that I said I needed them by Wednesday. He told me there is never a set time when projects will be finished; you just have to watch for the email that says they are finished. I feel like if I waited for an email I would be waiting still to this day. That manager, Shawn was absolutely useless and had no customer service abilities. Mind you I wasn't asking for anything from him, just letting him know the situation. You can imagine, I will not be back to this location or probably any location for this kind of need. Moving forward I'll most likely find another place that can do the job in a timely manner.

This asshole will keep you waiting for an hour and a half only to offer you a price that's more…read moreexpensive than his competition. This weekend, I tried calling this place to see if they had what I want to buy. Nobody answered the phone, it just kept rolling over to VM with no VM message. So I drove out there, the door was locked and the lights were out, during business hours. I called today and he said he was there right now, so I drove over. He kept me waiting for ninety minutes. Then when I asked, he said he doesn't even carry the kind of phone I wanted to buy anyway. I asked what other deals he had. He quoted me prices that were thirty dollars higher than his competitors (Metro, Cricket and T-Mobile). I told him he was too expensive. He told me to take it or leave it. What a phenomenal waste of time.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

Don't let them refer you to Federal Way for a battery replacement for an IPad and they lie to you…read more They said that Federal Way techs are the only ones in the area who replaces batteries. That is not true. I found a different, honest person today at a company in Olympia because my battery inside the IPad had disconnected. The new tech opened the IPad up and found that the battery was not even installed with the screws or adhesive, which is standard installation. The clear film was not taken off. It was just floating around and The Phone Guys also bent some of the contacts inside of the case. Also, I had to wait for 4 hours for them to complete the job. The Phone Guys in Lacey lied, and the Phone Guys in Federal Way did not know what they were doing, and did a terrible job. Don't go there if you want an honest interaction and don't go there if you want a job done right.