SUMMARY: Spectrum needs to upgrade their service so it…read moredoesn't go down after a few raindrops. DETAILS: The box that sends signals to my neighborhood always loses power when it rains. I've lost several days of work every month because they haven't figured out a way to protect that signal box from the elements so it doesn't lose power. It's summer in Orlando. There are daily thunder storms! I'm not even talking about hurricanes or hailstorms. I shouldn't have to go to coffee shops several days per month for WiFi when I'm paying for it to use in my home office. Customer Service is nice and they credit you $1 per day of missed Internet. The repairman said there's also too many people in Orlando, so that's a lot of signals. (No kidding. Orlando is STUFFED with people, and I don't mean just the theme park tourists!) I'm moving out soon (owner is selling this rental) but I recommend AT&T fiber optic. More pricey, but worth it. Used AT&T for a decade on the Space Coast and upgraded to Fiber Optic. NEVER goes down unless it's a CAT 5 Hurricane. I gave Three Stars because SPECTRUM Tech Support and Customer Support are responsive and give you credits and discounts to keep you as a customer.

Everything terrible service, super inconvenient no rush. Slowest service ever do not come here.read more

Had 3 phones repaired here. Clean work, good price (they price match) and very honest people. They…read morebought one of my phones for a fair price and they sell unlocked phones for super cheap.

Went to the location to redeem the T-Mobile Tuesday umbrella for the week and was told by Cristela…read morethat unless I have an account thru Metro by T Mobile she can not give me the umbrella and seemed bothered (while there was not one person other than her sitting on a chair in her phone). She stated that her store manager named "Raul" gave her that order. The fine print on the coupon/deal shows It can be redeemed at Metro by T-Mobile stores. Also contacted T-Mobile and was told the same thing that they should've given it to me. I would understand if they ran out but just the attitude given because I am not a "Metro by T Mobile" customer was not right.

Fui a esta tienda por qué me avían cambiado. Cristela me ayudo, hizo todo lo posible para…read moreresolverme el problema.

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

We are visiting from Australia and needed to get our iPhones working in the US just for the 6 weeks…read morewe are here. In past experiences, this has always been an ordeal, often requiring trips to several Verizon stores before finding someone who could actually help us with setting up a suitable plan with a US SIM card. So we were expecting the experience to be just as arduous and painful as it has been previously. We were so lucky to have encountered Chris A at the South Orange Blossom Trail location in Orlando. He was extremely personable and knowledgeable and helped us get the exact plan set up that we needed, while also making us comfortable that we were getting the best deal. We also wanted to purchase baby headphones for our toddler daughter to wear on our overseas flights, and although the store we visited didn't have them in stock, Chris took it upon himself to drive to another Verizon store to pick up the exact ones we needed, in the size and color we wanted! We were so blown away with the impeccable service he provided. We hope he can help us again next year when we visit next. If you have any specific/complex cell phone/tech needs, or just want a friendly person to help you and answer any questions you may have/explain everything clearly, don't hesitate to see Chris A, he's amazing.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Orlando, FL. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I have had a plan here for years but the lady's that work here have no knowledge on anything and I…read morealways have an issue and today was the worst. I came in to get my phone unlocked that cricket had locked and the lady wasn't even aware the company locks phones. Long story short I spent over an hour there on an issue that I solved in 10 minutes with customer service.The worst part is the attitude she had and was beyond rude to me. I asked for her name she said yaya and refused to give me her last name. Terrible employee they really need to pay attention to who they hire.

We needed help getting a new phone because mine was damaged while on vacation in Orlando. We called…read morethe nearest Cricket store which was Orange Blossom. He told us if we came in he could help us. We drive all the way over there and all he did was give us pamphlet. He could've done that over the phone. He wasted our time, gas and a toll. Not happy. I think he couldn't understand us over the phone and he didn't listen to our problem entirely. He plugged the phone in and tried to power it on. Obviously we tried all that already!! Total waste of time

Beware those sales people will make you feel like you won the lottery but then will came the…read morenightmare. They offer me to switch from Tmobile to At&T free device plus my bill would get lower. So I transfer all my 5 lines from tmobile to them. after 60 days and the first bill come and it was all lie. They charge every device plus my bill increase. I try call customer service and they told me that i should go to the store and ask for the district manager number so s/he could help me. but when i got in the store and ask, they refuse to give and ask me to leave the store and that I could not go back there. that is the costumer service they would give you after they make the deal.

Ordered a phone online with this store as our pick up location. Upon picking up the phone I was…read moretold all was good & even though I told them it stated online that I would owe them $78.00 upon pick up, they told me nope I was good & sent me on my way. A week & a 1/2 later I'm getting text that there is a problem & they need my passcode information. I called AT&T directly & they told me they should never ask for that info & told me not to give it to them. But now the manager of that store started calling, this time something about fraud(?) I needed to come in immediately. I called AT&T directly again & again they told me the whole thing sounded fishy, especially since it showed this location had gone into my AT&T account several times with no explanation. Long story short, they messed something up in store upon my pick up & instead of just explaining that it was a circus & I ended up having to go back to the location to re-do the entire transaction. Plus one of the woman was wearing her mask below her nose as she's working with people whom were wearing there mask correctly. Disrespectful.