Jose, apparently the Assistant Manager of this branch, treated me and my daughter dismissively. We were not there 10 minutes and already he decided that our "concern" is not valid enough to give us his precious time. Mind you, there were no other customers waiting but us. He was very, very rude to us. Very poor treatment of customers. He needs to check his attitude! Im considering transferring to a different service provider because of the way we were treated. Zero star for his attitude!!!! read more

T-Mobile is the WORST cell service I have endured. DO NOT set up service with this company. If you are with Sprint be prepared to lose your coverage. I did the sim card update and now I have NO SERVICE for 6 weeks. I call. I beg. I do all the troubleshooting. Nothing works. Hundreds of my neighbors in LA County are also stuck without cell service and we are filing a class action lawsuit. If you have been affected by this, please contact the BBB, FCC and The Department of Consumer Affairs. Do not let talk you into buying a new cellphone. That is not the answer. T-Mobile has no integrity. read more

T-Mobile - Just one of the many calls with technical support. Hours and hours wasting time and being lied to. - Mobile Phones Near Me - Palmdale, California

I wanted to take my time to write this review for Jose. M He made my experiencence here wonderful. Extremely respectful, very nice and polite with an awesome attitude. I will definitely be coming back to this specific shop :) Again thank you So MUCH Jose. read more

T-Mobile - T-Mobile .. Best shop here - Mobile Phones Near Me - Palmdale, California

Location kicks customers out at 8:15pm when they close at 9:00pm. They are uninterested in servicing the customers needs. I went in to purchase a new I-Phone Pro Max and the worker with the piercing in her face, fake eyelashes, and very long acrylics could care less. She wouldn't let my husband into the building, who was paying and making the decisions because they wanted to go home. I've attached a picture of the branch at 8:15pm...You do close at 9 pm correct? They promptly closed the gate behind us as we exit and have a trip hazard when your trying to exit as the bottom of the gate is locked. Do not go here! Customer service is not their concern. I'm not sure exactly what their target is, it's definitely not selling phones and/or services. Poor customer service! Some of the worst I've ever experienced!!!! Ok read more

T-Mobile - Mobile Phones Near Me - Palmdale, California

This location is located inside the AV mall. I was expecting a kiosk but it's an actual store. Enter in through Dick's Sporting Goods to get there quickest. This location doesn't take appts. You need to walk-in to get your name on your list then they text you. I'm not sure if this correct but from my understanding, you have 5 minutes to get there or they call you to let you know they'll go to the following person and take you when you arrive. I cannot stress this enough. There were such good promos!!!! I can't believe it took me so long to walk into t-mobile!!!! Saved soooo much money compared to ATT. Staff is super knowledgeable, answered all my questions and gave me all the details I needed. Heads up, insurance is 9 bucks monthly (at least for my device) read more

This is the follow-up to my previous review. I end u finding out the scam artist added even more items to the account. They overcharged us for screen protectors that were cheap. They charged us for an extra charger that we did not take. High way robbery if you ask me. read more

Hello I just wanted to leave an opinion about the lady named Ingrid she is very kind and patient with clients she treated me very well she explained everything to us in detail yesterday I went with my husband to get a phone I was going to get one and I left with two phones but very happy with the service with us read more

They get 1 star because you can't post without a star If you don't want to be discriminated don't come here, they are completely rude and could careless about their customers experience the manager with the glasses and the manager who clearly is unhappy with his life are completely horrible. They clearly have no customer service skills and should not be working in a people person environment who even knows how they are still managing They need to shut this third party store down immediately. read more

Scam!!! This store and its manger Jose (didn't even have a name tag!) are scammers! I came to purchase two iPhones and they said it was their store policy that I had to buy them with a bundle. The bundle included a case and screen protectors, I said I was not interested in buying that I simply wanted to buy the two iPhones. With the bundle it would have been an additional 120$. I then asked why can I not buy the phones by themselves and the manager said it was their policy. I then requested to see the policy on ink and they did not provide it. I told them they are forcing customers to buy more than they want. I then called the T-Mobile store down the road and they said that was not T-Mobile policy and that store shouldn't be telling its customers that! I came to the store and bought two iPhones 13s with no bundle. read more

This place love to use the phrase "on us" do not fall for any of it you may think your paying a device off with how they word and find out later that is far from the truth your still paying the entirety of the device over time. And beware of there employees and manager after they make a sale they love to tell you that they can't help you after if there are any mistakes on your billing that you should wait 2-3 months for it to change, or they give you a number to a helpline that isn't very helpful 3 times out 10 your going have to ask for a supervisor to get anywhere off of this "helpline". Do your best to stay away from there trade in and on us offers they are scammers in that regard. read more

Tried to switch over a line from another provider and I guess I messed up on my end but the employee or manager, looked gay and big with a piercing on his right ear, we're so rude about it so i just went to another T-Mobile store and they helped me with pleasure!! read more

I rarely go to T-Mobile stores. I try to do my shopping online. I called a head of time to check there inventory so I wouldn't waste my time and theres. They told me they had the phones I was looking for. When i went to purchase the phones they told me they made a mistake and only had one of the two i was looking for. I was a little up set due to the lack of responsibility. The young lady kept offering me water and telling me "you look dehydrated" she saw me upset and became very sarcastic. No one looked professional. One of the ladies had heavy make up and was piling on more instead of helping others. Sad read more

Awful experience, I walked in there determined to come out with the phone paying cash, A young girl with glasses was helping me. I politely extre if she can unlock a phone for me so I can see the back and she told me unfortunately I can't I told her how am I supposed to pay for something I can't see and she told me we can have somebody walking away with our merchandise. Awful read more

T-Mobile - Mobile Phones Near Me - Palmdale, California

Joseline is the best ever !!! Thanks for hooking me up with 10 lines and the two tablets! read more

T-Mobile - Joseline thanks - Mobile Phones Near Me - Palmdale, California

Esta es la mejor experiencia q e tenido con las compañías de teléfono tienen un buen servicio al cliente y todos ablan Espanol me atendió Isela y leo les recomiendo q vallan a esta tienda read more

They have bad service!! I was there to get a screen protector because I had a discount I suppoust can use it at store and the guys didn't help me just because the manager wasn't there they didn't even try to check on the computer if I can use the coupon read more

I rarely ever write reviews but this one particular T mobile needs to go out of business. They try to convince you to do things you do not want to. Add lines to your plans or get " free " phones which is all a scam. Not only did they do it to me but I've witnessed them try to convince other people to get these deals and after them constantly shutting it down they are still trying to convince them. I went in trying to upgrade my phone and they were acting like they couldn't do it unless I added a whole other line. This is wrong. They kept trying to convince me until I just walked out. I went straight to another T-Mobile ( 47th) and they did it with no questions asked and they made it so easy. I don't know what these guys problem are. But they need to fix it. One of the workers here even told me "just go to another T-Mobile" She knew what her work environment was like. DO NOT GO HERE. read more

Ashley was amazing. She helped me decide on my phone purchase when I was very undecisive. She was patient and I greatly appreciate that. Everyone should look for her for assistance. read more

Longest wait ever and slowest moving employees. Having worked at Verizon and TMobile in the past, for many years, I know what a good hustle looks like. Not much hustle here. Although, Jose was a really nice guy, didn't really look at our account as in depth as I would've liked... so, instead of suggesting an alternate upgrade (which we had 3 avaialble) he just had us payoff our busted phone which was much more money out of pocket than we were comfortable with. Again, Jose was super kind, though. read more

Wakes in to get a new Apple Watch and Joseline was very helpful in getting it for me She was very nice, patient, and very professional! Highly recommend this store for your T-Mobile needs read more

I am taking the time to write this due to really outstanding service by Jose Moz.. I have an obama phone, and it had locked itself into voice only, and due to all the oral damage the stage 3 tongue and throat cancer has done to my mouth and tongue, my speech is difficult to understand. so the phone was virtually a paper weight, and I and everyone else who tried were unable to get it back to the factory settings, it had gotten to the point that just unlocking it was becoming impossible... and Jose was able to do that and reset it back to factory settings, ostensibly giving me back a functioning phone, for the first time in weeks.. read more

muy mal servicio ,practicamente me robaron . #1 yo calificaba para un upgrade con descuento . no me lo dieron , #2 me agregaron un servicio que nunca pedi . que creen ? la chica se tomo la molestia de agregarme un telefono del gobierno , sin consultarme , me cobro la activation y cuando regrese fueron groceras conmigo , me dijeron que ahuevo tenia que tener esa nueva linea que ellos agregaron por 3 meses . .. suena a robo ? english: very bad service! be very careful!! they skipped my promotion and charged me the whole price , they also added a government phone line without my consent. i don't like getting anything from government... and them they were rude told me i was obligated to keep the government phone line . and at the end chargedme to remove that line from my account read more

I initially went in for a charger only. Brandon greeted and helped me right away. I then asked him about any offers they had in case I would want to get a new phone. He offered me some great deals. Ordered a new phone and a tablet. Oh and bought my charger as well. Great experience. He's the best! read more

Great customer service! They are all so helpful and full of energy. Need troubleshooting or you just have questions about phone/account? Well then this location should be your first stop. They helped me countless times. read more

T-Mobile - Mobile Phones Near Me - Palmdale, California

I went in today to buy a phone for my daughter and Emily was super awesome and nice and very helpful!! She had a great attitude very friendly I highly suggest you get help from her! Thanks Emily read more

So Extremely Rude. i walked in and i was greeted right away, however i was asked to sit and they will help me out soon... i waiting over 20min sitting 1 single customer inside there were 6 girls & 1 male. * i believe the male was a training specialist* anyways they were talking about the whole new 5G and Samsung Blah Blah Blah... while he was talking or showing the training they were all just txt and fooling around... How rude I understand training is very important but never comes before a customers need.. i been in customer service for over 15yrs and that just not acceptable... anyways i got up and walked out telling them that they were too busy to help customers, no one answered, nor apologized.. read more

I went in to find out the current deals/possibly start a plan with T -Mobile. I wanted a specific salesperson there to help me. The manager offered to help me, but I wanted the another girl to help me. I guess the manager got offended and began to say they were closing soon and that they were having system updates and wouldn't be able to help me. The manager didn't even let me wait for the other girl! Pissed me off. Terrible service from the manager. Definitely lost a potential client. What a shame. read more

Very very bad service the young lady cashier,door lady was very very rude tell the customer one thing and when you get ready to pay it was something totally different. I will just stay with Verizon and my high bill but I will not have to deal with horrible customer service palmdale t mobie read more

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Horrible location. I've gone in here about 3 times in my life and had to walk right out because I was not acknowledged for 10 or more minutes. I was about to do the same thing today but Isela came out from the back and helped me. She is literally the only nice associate I've dealt with at this location. read more

Went on the website to check if a phone was in stock, the website said it was. I called the store and they told me it was in stock. And when I got there a very condescending employee told me it actually wasn't and the dude I spoke with on the phone conveniently *just* went on lunch. It's not that hard to be honest. Just tell me before I waste my gas and time that you don't actually have it. read more

The customer service at this store is poor and unprofessional. The wait time is extremely too long for just switching out a SIM card. Also the sales reps are the least bit concerned about providing great customer service. read more

The employee with red hair was rude and messed up my activation when I bought a new phone. I had to leave without a phone service on my old phone and new phone until I was able to call customer service which was better help than she was. read more

AVOID THIS STORE! Horrible customer service! The manager Jocelyn is awful. She's rude. She hung up on me. These people don't know what they're talking about and don't know how to do their job. I will never step foot at this location again. The owner of this location should really reconsider changing their management team. read more

I'd give it 0 stars if I can. earlier today I came in to get information about getting a new phone, Alexis approached us and was very rude she said we didn't have authorization to the account and didn't want to help with anything else. all we wanted to know was how much the phone would be then since we weren't authorized yet. She had a attitude and then told us the price. We left and went to a different location. Customer service sucked I'm never returning back read more

Hooked my iPad up with a new tray for my sim card for free. Super nice people as well.

We got our 4 lines plus Ipad this afternoon, the experience was a breeze. Alejandra was incredibly helpful and courteous, her manager was so professional throughout our whole process; switching our service from AT&T to getting new lines with them. I will highly recommend them to any of my friends. Especially taking to consideration their latest promotion of $40/line unlimited voice, text and 28 gb for each line!! read more

Great prices on items for the phones and more people at the costumers services are aware of your concerns and questions. Definitely will recommend to friends and family. read more

I went to upgrade my phone & I was welcomed with smiles (literally) At first I was helped by ALEJANDRA she was amazing! Very patient with all the questions I had and she was setting everything up for me, updating my phone, upgrading, & placing the screen protector on the phone. The next day I went back because I needed them to activate my watch JAIME helped me with the activation. He was attentive, friendly, & patient & he did exactly what I needed even though it was something new to him, he was still able to activate it. CANO was great also friendly when I walked in & informed me of all their deals. Overall I was ecstatic with their service, the only down fall was probably the wait time. They are nice enough to take their time with you and explain things throughly. Great Job Guys & thank-you so much to ALE, JAIME, & CANO!!! Greatly appreciate it!!!! read more

Zero stars!!! This T-Mobile store if full of false information. I went in today to see if my insurance covered my phone and they went on to tell me that I was not!!! Not only did they say I was not covered they had me believing that I have been paying $12 a month for one year and a half just to find out after calling corporate that IAM!! Representatives there need to be in the same page before giving customers false information. I should of listened to other customers when they said this specific location was NO GOOD!! read more

My phone wasn't turning on and I was expecting an important phone call and I got at T-Mobile at 8:59 on the dot and a gentleman by the name of Jaime helped me out little things like that is why I stay with t-mobile thanks so much!!!! read more