This store is always on point. customer service is professional and pleasant. thanks for all the new staff.

The employees need training in how to interact with customers. Sloppy, slovenly appearance. Poor posture. Rude. Arrogant.

I only use UPS for returning Amazon orders and dropping off packages with prepaid labels, so I can't speak on their shipping services. The staff are always polite whenever I visit; every time I'm short on packaging tape, they offer to seal my packages for free. During a slow hour with no line, I'm in and out of the store within one minute. However, on any given afternoon, the line wraps around the entire room due to inefficient servicing. UPS management, if you're reading this, I'm begging you -- save one spot at the counter for drop-offs only. You all probably know by now that the bottleneck in wait time is due to the customers that require more extensive shipping services (i.e. packing, creating a shipping label), which leaves many of us waiting for 5-10 minutes just to hand you a package fully ready to be shipped out. read more

Customer service at this store is horrible. Everytime I come here, they're either talking about inappropriate things or just plain rude. The Hispanic guy literally serviced me without saying one word even after greeting him. I guess they don't teach customer service here in training. read more

Quick, efficient and always friendly. They had a couple people in line before me but were still very welcoming. My own wait time was minimal. I have always found this UPS Store staff knowledgeable, helpful, and congenial. read more

Since escalating this matter to the corporate office, I have been contacted by two UPS representatives. Despite that, I am still waiting on the reimbursement that is currently being tracked. I expect this to be fully resolved, no later than tomorrow. Let me be absolutely clear: I will not step foot in that store again. The service I received was unacceptable, and I will not tolerate being treated or feel threatened by anyone. Treat people how you want to be treated! I appreciate the corporate office's intervention and expect this issue to be handled with the urgency and accountability it demands. Please make sure that when you're dealing with people, there are cameras or recordings to help you because sometimes your life or situation will possibly depend on it. Note : That stores location might be for you but as long as I know that those store employees work there with that manager allowing it, it's not for me. read more

I usually make the drive from the Shadow Creek location to this location because the customer service reps are usually very nice & very helpful plus they have a kiosk here. However, today, the gentleman (AA with a hat) that checked me out couldn't have been more rude. This is the first time I've ever experienced this here at this location. He clearly either hates his job or did not want to be at work today as he couldn't even be bothered to say good morning, you're welcome, give a smile, nothing! read more

How could you ever not mention awesome and great customer service, when we so easily recognized that which is poor. I attempted to drop off a package the day before to ship back Amazon, however everything the attendant told me was accurate and detailed. So, thank you and I was able to send the following day with no problem.. So, thank you! Until the next time, Bye- Bye! read more

I've been coming to this location for the past 4-years since relocating to Houston and moving to the Shadowcreek area. I typically go on Sundays to shipped items. I went on 4/2/22 & the customer service was horrible! The young man was at the register was looking at his phone viewing whatever. I was the only customer and he never acknowledged me. Finally I approached the counter with no "hello or how may I help you" I asked where is the older lady black who use to be here on Sundays? He was so dismissive and his response was I don't know. Then 2 employees a black female with a gray spaghetti strap body suit (very inappropriate for the workplace) and a black male came from the back. The employees were laughing, loud and the conversation was also not for the workplace. (Too much to even want to share). This UPS is independently owned and I've met the owners in the past and seem very nice. Now the store current employee's are unprofessional and poor customer service. read more

The UPS Store - Customer receipt. - Shipping Centers Near Me - Pearland, Texas

1000.00 and the guy threw them in a box along with other peoples things. So, how is he going to know what goes with what at the end of the day. When I asked about it going in a box he told me yeah we do that later. I also paid a huge amount for shipping. I used the UPS in Webster last time and literally had school clothes, supplies, and toys that weighed 30 pounds and paid less than charged today for the same delivery rate. I am willing to be late to work just to get my stuff back because I do not believe it will get where it is supposed to go. Obviously with this many horrible reviews the owner/manager should do something other than say oops sorry. If I would have read the reviews first, I would have never gone there. Will definitely use UPS Webster or even FedEx this place is horrible and rips people off!!!! I should have not been charged that much. Update so, I called on Monday to ask why there was not a tracking number and was spoken to like a 4 year old, hung up on twice, was told I obviously did not know that it was Monday, I even said I heard you say that and his response was well you don't, was told package was on truck and then told it wasn't. I was told not to scream at him which my response was I am not screaming and that just because I bought insurance on the package I sent didn't mean they would honor it if something happened. So, what is the point of insurance then???? Needless to say called the Webster UPS store and the lady helped me and even told me to call this morning so she could check everything out for me. Once again customer service is no longer an option and I understand that but decency should still be around!!!! Use the Webster store only a few more miles and they do actually have customer service!! read more

Perhaps this was my fault. Maybe I should have ASKED how much they were going to charge me for the box, bubble wrap (despite me bringing in my own air "pillows" which they didn't use) and the tape. OR, maybe I didn't realize they would use such a large box to pack my item... which then increases the cost to ship it... nonetheless, to say I was SHOCKED when I was told my total was $40 would be an understatement. What? $40 to send these 2 pictures which cost me maybe $10? Needless to say, I didn't go through with the deal. I'm sure the guy was pissed I didn't even buy the materials which ran about $14 alone. He had to unwrap all his hard work... probably grumbling profanities about me along the way. Sorry. A plus for this place was that there was NO LINE when I came in! A big difference from the USPS. I won't be returning. Costs to ship are too outrageous. No wonder Amazon is exploding. Free shipping for anything I order. I'll stick to that. read more

I ordered a laptop and arrived in the middle of the day when I was at work. Each time the delivery failed because I wasn't home. Should deliver when people are actually home. DISSAPOINTING. read more

I stopped by to return an Amazon package and the service was fast. I didn't have any issues and the employees were very helpful.

I need for the young men that work at this location to be more courteous. They're the rudest. I guess everything was fine. Hope I won't have to drop anything off anytime soon. read more

By far the worst service, need to hire better staff. Stay away from this location. Go to the other location on ShadowCreek or just go to the postal store next to Costco. I had my label on my phone and Unhelpful staff said if I want them to print I have to email it to them and that cost money for them to receive the email and then on top of that to print it there is a charge. I've never had to pay to print a UPS label. Staff is horribly rude when asked other options. If I could give 0 stars I would. read more

Friendly Customer Service! Helpful and very attentive. Would definitely return great location

Long lines, slow, apathetic service. Not the same level of service and offerings as other UPS stores.

Always efficient and courteous, even during busy season. I'm in this place quite a lot with Amazon returns and they consistently get things done in a timely fashion, no matter how long the line is. read more

Daijon was very helpful! Such a great worker and knowledgeable about his job. I was very impressed by his excellent customer service skills and patience with me. I appreciate people that go the extra mile in helping others. This store always has great service. read more

Piss Poor services at its best. Visited the store 12.23.23 @ 11:55p and the young immature employees working were unprofessional, no customer service skills, no acknowledgement a customer has walked in the business, ZERO skills. Should best be employed as Store Parking Lot Cart Collectors, NOT dealing with people. read more

Soooo unreliable.. I ship with UPS because they are supposed to be reliable but they have these random "temporary hours " listed outside but haven't updated them online AND it's a Friday! So now I have to wait the entire weekend to ship out this order.. read more

Store 4358 employees always provide the highest level of service whenever my elderly mother requires service. They are true professionals.

Best UPS Store in Pearland. Great customer service. They go above and beyond. Line goes quickly!!

My Favorite UPS Store! They work fast and very helpful! Best customer service! Make sure to stop by!

great service, very helpful. Assisted me with my child.

They guys here are just so kind! They always work quickly and have a great attitude. I never mind going to the UPS for my Amazon returns because of the staff here lol, thank you! read more

I downloaded this app just to leave this review. This Review is solely for Daijon, Kameron, Daijon and Patty. They made my evening with the quick and speedy service to other customers while I was trying to figure out my return. Daijon (with the glasses) helped me tremendously due to my phone not working. he assisted me on the computer and packaging with no fuss. It's refreshing to see people enjoying themselves and working hard. if you want speedy and friendly service and a quick smile to brighten up your day, do business at this UPS store. read more

Weirdest ups experience ever. I went to do a drop off(which I have extreme experience in it because I was an assistant manager at a ups store not too long ago). I was greeted by an associate that was carrying a PISTOL on his waist. (I didn't know ups stores had open carry wow.) I know recycled materials/peanuts is not 100% complimentary but over time of working and going to ups stores if they have them then they have them. The guy with the gun told me they don't recycle anything and that I would have to buy peanuts. After that I was skeptical but I said cool. 2nd I had a label on my phone. I've never been charged to print a UPS label for a drop off or witnessed anybody get charged for it. Well I guess this store charges. Lastly, after I paid for a few peanuts and the label I wanted to make sure the associate taped my package because I was selling shoes. She then gave me an attitude, so I asked to see the tape gun. She told me they alsoCHARGED FOR TAPE. Lol either they didn't like me or this store doesn't make that much money the way they were penny pinching. (I'm not bluffing about my management position either call the ups 512-444-6466 and ask for Kevin love the owner, and then ask about me. Asa Davis read more

Please stop charging $3 on top of a .10 copy in your place of business. I went it today a forwarded a mailing label to be printed and was told that a new charge of $3 has been implemented to "walk to the back to print" is utterly ridiculous. This is my last time visiting this location for this reason alone. read more

Paid for 12 months box service to receive mail and packages. I'm more than one occasion my packages were lost. The first incident the young man was willing to help me and I did get my package the next day second package lost with no help in trying to locate the package. Gentleman said that he never spoke to me when I specifically spoke to him on a Friday and told him I would come back the next day because I knew that he was busy. Getting packages seem to bother them when that's the service that I paid for so I have submitted my keys and will get my mail elsewhere. read more

Please don't waste your time going to this location. I've shipped out with multiple other ups locations for my business but I happened to be running errands right next to this location. The employee tried to make me write my own label rather than him type one like normal? Said I couldn't get a tracking number either and when I shipped 2 days ago at a different location I got a tracking number. It really isn't that difficult to print a label. Please get it together. Such a waste of time going here. read more

This UPS only helps customers if they can capitalize. Will never patronize this store again.

Horrible attitude towards costumers. I have already been vaccinated and even if I hadn't you can't force anyone to wear a mask.... Never will I come back to this store read more

Everyone who works here is polite, kind, and patient. I had to come with a lot of amazon returns. I clearly did not have all my things together but they didn't seem annoyed nor did I feel rushed. read more

This is the closest UPS store to me so I usually use it for Amazon returns. I'm not a customer service guy generally but it's very hit-or-miss at this place. One of the guys is always micro aggressive to some customers but not others that I've observed while waiting in the long lines but that's part of dealing with unskilled laborers sometimes so it's not that big of a deal to me. Something kind of off-putting is how immature, combative, and argumentative the company responses are on Yelp. I find that these are a reflection of how they feel about their customer base and is somewhat consistent with some employee behavior. They do work pretty fast to handle the long lines that can accrue at this place which is great. Their normal hours make it accessible during the week. Will continue to use but really only because of the location. read more

This is my favorite UPS store and the only one I use. The staff are always professional and courteous everytime I have something I need to deliver or pick up. They always are friendly and eager to help. Great customer service goes a long way and they do it right at this location. The only thing I wish is that they had Sunday hours or slightly later Saturday pickup hours. I have a package I didn't get there in time yesterday to pickup (my fault) that I really need today and will have to wait until tomorrow now since they are closed Sunday. read more

I walked in, package in hand, two younger guys were talking amongst themselves, and gave me no acknowledgment. As I got closer, I said "Hi!" One of the guys started asking rapid questions regarding my package, "Is that a return? Do you have that addressed? What do you need?" I paused, and smiled again and said, "Hi! I'll need a ground shipping slip." So that I would be able to ship using my account. This guy tells me that they don't have the slips and they cannot ship my package with my account. If I want to ship it, I will need to have the label already. But on the other side of Pearland, I can ship this was with no problem. As well as if you have an account with FedEx, FedEx will ship your items with no problems. Needless to say I was extremely upset with the way I was treated. The employees were very rude and I will never go to this location again. read more

I had a purchase to return to seller somewhere in the midst of 8 and 9 am on a Monday morning. I pull up to a very vacant looking store but sure enough, a nice clerk was there to greet me. She instantly offered a receipt for my (pre-paid shipping) drop-off. Now that's what I call service! Aside from expedious help, one will find copy machines and packing supplies. Such a nice alternative to the often-dreaded trips to the Post Office or other shipping storefronts, read more

Josh and Korey provide great customer service, always helpful, with can do attitude's...

Many thanks to Cory, who handled a complicated shipping request with ease. Polite, courteous, and professional. Very happy with today's service and my mind is at ease that the package I sent is on its way. read more