Terrible experience with a PlayStation 5 repair. Charged me ~$150 and said it was fixed... it was…read morenot. Brought it back and they said they don't know what's wrong with it. Then a different guy said the symptoms indicate an issue that cannot be fixed. Well- that was happening from the beginning. Based on my interactions, I believe they either don't know what they're doing or they intentionally did work so they could charge me, knowing it wouldn't solve my problem. Either way I'm not happy and paid $150 and wasted a bunch of time with nothing to show for it.

They sell a crappy replacement phone screens and do sloppy work. Their phone screen only lasts a…read morecouple of months. Their business model seems like a scam to reel you in with the initial repair then get you coming back over and over so they keep charging you to replace their low quality screen. I took my phone here 3 months ago and got the screen replaced, it seemed like a good deal instead of buying a new phone. After 2 months, the new screen started flickering and was blurry. I took it back and they said it was covered under the 6 months warranty. I had a $40 screen protector on it which they replaced with a flimsy one. This week the same flickering starts again, I take the phone back and now they say I have to pay the $112 for the part and saying I stopped the phone (which happened 3 months ago and wasn't recent). I take off their flimsy protector to show them there's no new crack in the screen but the guy disagreed.

Excellent and friendly service from Cody and Inaias. I am loving my new iPhone 12 which they helped…read moreme get set up with the data transfer from my Android phone as well as finding me a cool flowered cover and screen protector. Top marks to them both.

favorite verizon location. never has been super busy, and the employees are always very helpful and…read morelaidback.

iPhone screen repair isn't an Apple product.. But, to save money, I had these guys at Device…read morePitstop put a new screen on for $300+ I later went on vacation and couldn't take a single outside picture in the sun because the screen was so dark. I couldn't even put the password in or have facial recognition- too dark... what a BIG WASTE of money. Very mad.. they mentioned it would be different, but I had no idea, it would be so bad. I threw my money away, ended up having to get a new phone shortly after.

Although I could have saved money up front by purchasing a…read morerefurbished phone online, I am so glad I bought at Device Pitstop. A couple days after purchasing my phone, I had questions so stopped by and Brock quickly took care of everything with a smile and great service. If I would have bought online, I would have been frustrated but buying locally turned frustration into a simple two-minute trip to the store! Highly recommend this little gem of a business!

The guy working was high as a kite and I didn't stay long enough to see if my phone could be fixed…read moreas I was worried I'd get a contact high- a hit box of pot!

Took less than 2 hrs to fix. Did a good job & helpful considering how damaged phone was.read more

Just chalk it up to another miserable experience dealing with a cell phone company. I don't know…read morewhich is worse, the mobile phone industry or cable industry. They both love bringing the pain on a daily basis. This particular retailer took it to another level. We bit the bullet and decided to switch carriers. Ugh, how I dreaded doing this since I knew the process would be brutal. My expectations were extremely low, and this location managed to surpass them quite easily. I counted on 2 hours, and we were there for 4. Added bonus, we had to return the next day for an additional 2 hours since they had to troubleshoot something else. I turned in my old phone for a credit and never received it. The sales rep said that it could take 2 months. After 2 months I called Verizon and they couldn't locate my phone. I gave them the tracking number and was told that this location shipped 10 older phones in one box. There was no way for them to tell which phone was mine. To top it off, they never honored my military discount. They said this could take 2 months too. This place is shady. Just make an appointment at one of the main Verizon stores.

Andrew was great! My daughter and I came in about 1.25 hours before close. My daughter's phone…read moretotally would not work. Found out it had water damage. I was way past due for a new phone as well. He got us both upgraded and phones transferred before close. Very patient with us. Thank you!

Thanks for finally helping me get my service disconnected and the router returned. By phone it was…read morehard because no one was able to connect my account to the device I had been using. Shoutout to Josh and jasper for quickly addressing the problem and getting the return handled. The store has a check in screen when you enter but it was nice the manager got me checked in right away there was a bit of a wait but that's to be expected Friday afternoon.

We switched because this store manager Gabino and rep Josh promised us no fewer than 3 separate…read moretimes that our lines would be $25/line for 2 years. Go into another store a week later and told, no, they are $40/line. Call Gambino DIRECTLY and are assured, it just hasn't settled yet. It will be $25/line. Fast forward to yesterday when all of our service was cut off for non payment of a $400 bill!? Liars. Thieves. Gambino and Josh are just that. Lied to make a sale and now I'm on the line for it. Try calling that store! I dare you! it's an 800 number and you cannot get anyone on the phone and conveniently, Gambino is out on vacation. So I'm left now to write a bad review for them wherever I can. Now I have had to spend hours of my time talking with incompetents on the phone who weren't there originally so cannot help anyway. It's all heresy now and I'm sure that I'm screwed but don't believe this store! All they want is the sales and will say anything to get them. LIARS!

The store manager and rep alex were extremely helpful and satisfied all my needs , they had an…read moreawesome deal on ATT TV that for me additional $200 dollars and I was able too trade my phone and upgrade too with a $300 credit running currently . Manager Wade and Rep Alex sure were helpful with everything !

Went in yesterday to return a phone case. Worker was e-smoking right next to the front door…read more Offered to open the door for me, however blew a huge cloud of smoke in my face as I walked by. Get your workers to not smoke right next to the door. As the worker started looking at my case another worker was talking quite unprofessionally and loud on the phone was he walked around the store speaking to his friend. Then the worker proceeded to tell me that I can't return the case at that store and I needed to go back to the original AT&T that I would it at, which was about 18 miles away from where I lived. I let him know that I came from another AT&T store and they told me I needed to go to an authorized dealer store, which is why I was there. Then the guy on the phone chimed in and talked about different systems and can't process inventory. He was rude about the way he spoke to me. I let both of the workers know that it's ridiculous that I need to return it where I got it when they are all AT&T, and they should be able to restock and take back a return. So I leave there and drive 18 miles to Roseville to have that store tell me that I didn't need to come all the way back to Roseville to return it. UGghh. AT&T train your workers better, hire higher quality workers. Your customers are suffering due to incompetence. Thank god I'm not an AT&T customer for my phones, just happened to buy a case from them.