The team here is friendly and very helpful with managing activation and other account-related business. My only complaint is that they sold to me and my wife screen protectors ($40 each) stating we'd receive unlimited replacements if they crack or break. When it came time to get my screen replaced, they asked me to pay $20 in store or go to a third-party website for a "free" replacement. The third party wasn't at all free, as they wanted to charge $10 per screen protector. What a scam! I wish they'd all be more honest and forthcoming with their hidden fees. read more

Last month (Feb 2023) I had a very complicated issue to resolve for my elderly Aunt. After explaining the situation to Matt & Jacob they didn't stop trying to solve the issue until it was completely resolved. They both were knowledgeable and patient. They both went over and above to help me and I can't thank them enough for handling the issue with the utmost professionalism and care. They should be commended for their customer service. read more

Lee was great to work with when my mom and I went in recently for new phones. I guess we should have asked about the price of the phone cases we chose because $50 seems to be extreme. Should have thought about ordering them from Amazon because they are much cheaper there. Excited to try Verizon WiFi and cut the cord with Xfinity. read more

Added a line and upgraded service in store. They scammed me into a "Free" iPhone 12 mini. They said all I had to do was pay a one time activation fee of $35 and upgrade to unlimited for this phone to be "Free." Well, 5 months later, I'm still being charged a device fee of $29.66 per month for the "Free" phone. Customer service tells me they were wrong in giving me this phone for "Free" and now I'm stuck paying for it. Scam artists. read more

Dale was extremely helpful in providing great information and working out the best pricing possible. I have done business with several verizon stores over the past several years but Dale is far and away superior to any other associate that I have worked with. The product is the same but the service is what counts and Dale exceeds all expectations H.S. MENDOTA HTS. MN read more

Best Verizon store in St Paul Minnesota. Manager Zach is great to work with and I will be back for the free Samsung Tablet Promo and the Samsung Galaxy Watch promo $50 off soon. No lines to wait at this location! read more

Switched from Sprint to Verizon and I am not good with this stuff, wireless and technology may as well be a foreign language to me! So I came to this store hoping they could help set up the whole switch as one of my friends recommended this as the best Verizon in Minnesota! I worked with Zach and he was extremely helpful, really went above and beyond to help me and make it a very easy process. I am all set up and would not recommend any other store. I live 30 minutes from this store and still drive to this one because I know I will be taken care of. I HIGHLY RECOMMEND this store as it was by far my best experience in a phone store ever. read more

This location sold my mother a phone in Oct 2014, and LG VS880 that had only 8MG of storage. It doesn't have enough storage for the updates to the phone, even if you strip the phone of all of it's programs. When we went to the store, they told us there was nothing that they could do, but suggested jumping plans to be able to get a different phone. The employee in the store was rude, defensive and exceedingly unhelpful. He would not give out district manage phone numbers, or even call his manager. So I called Verizon Corporate, and they were VERY helpful. DO NOT go to this "authorized retailer"... they will make it your problem and NOT HELP you. read more

Great store! They were incredibly understanding, patient and helpful with my new phone! We have purchased 12 phones from this store over the years and they are by far the most knowledgeable and service oriented mobile devise store we have ever gone into! We have gone into many other store for various reasons but always end up back at the verizon store in MH! Whether product knowledge, service on a phone or questions on our account, they always have an answer or get us to the right account department at verizon. They are the best! read more