Jacque was very helpful and very kind personality, she help to make sure get what I need to never…read moreforced me to buy something from the store it is the way how customers service need to be excelente experiencia gracias Jacque

Well... I needed assistance reactivating cell service to my boyfriend's phone that has been off for…read more7 months now. I called 3 metroPcs stores and one store quoted me $70 the second store quoted me $76 and then at this store I was quoted $50 by an employee named Alex. He was so awesome! He helped me and explained everything to me perfectly. I liked him a lot. He made everything so smooth and was pleasant to work with. Dude drives all the way to Rohnert park from Oakland!!!!!????? Say what!!!?? All around awesome experience and he didn't overcharge me either. Love ya Alex!!!!!! Great employee

Daniel at T-Mobile is seriously one of the best people I've ever dealt with. From the moment I…read morewalked in, he brought great energy and made the whole experience easy and enjoyable. He's incredibly knowledgeable, patient, and genuinely cares about helping you get exactly what you need without any pressure. What stood out most was how much effort he put into making sure everything was perfect before I left. He didn't rush anything and made sure I understood all my options. It's rare to find someone who takes that level of pride in their work. If you want top-tier service, Daniel is the person to go to.

I had a great experience when I called to ask about a family plan. Miguel answered the phone and…read morewas extremely polite and professional. He explained everything so clearly that I was able to understand all the details with no confusion. I want to give Miguel a huge thank you for his outstanding customer service! If you need to go there, ask for Miguel--great guy. He won't disappoint!

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

Compelled to write this review based on the lack of customer service. I've been to this location…read moreseveral times in the past and the one thing that sticks out is the lack of customer service. It's always busy and I understand they work on a first come first serve basis; However, a simple "Hey, we'll be right there with you man." Or "Hey, have you been helped" would be appreciated. Instead I'm just standing here for over 10 minutes with none of the employees acknowledging me and I've counted a total of 3 of them on a Saturday evening at 5:15pm. The DMV is a place no one likes to be if they don't have to, if you've got Verizon, I think it's safe to say THIS particular Verizon store would come in second place as places you don't want to be if you don't have to be. Ending result. I walked out. What a waste of time.

DONT GO HERE. They are shady. Never told me upgrading my phone "free" would include my plan being…read moredowngraded to lose our lifetime Disney, Hulu, ESPN bundle. I've been on a chat with the REAL Verizon company for 3 hours now trying to get it back or get my phones and plan back. Dishonest and selfish. Go capitalism!

Need help with telecom? Go here and they will help you find the right path. They have been around…read morefor along time and are super honest. The whole staff is TOP Notch!

From the owner: We Provide Technology Advice and Services That Include IT, Cloud, Voice, Network, Security, & More…read more Top Speed Data Communications Inc. is a business bandwidth company. Located in Petaluma, Calif., it provides a wide variety of telecommunications and network solutions, such as multiprotocol label switching (MPLS), voice over Internet protocol (VoIP), session initiation protocol (SIP) trunking, wireline: voice and data, wireless: voice and data, Internet services, wireless routers, conference calling, global positioning system tracking and many more. Some of its clients include Acclamation Insurance Management Services, Advanced Projects International, Adventist Health, American Ag Credit, Atlantic Pacific Bank, Bank of Marin, and Capital Insurance Group.

Office responded to my message with an immediate call. Crew…read morearrived at my house at designated time . Smoke and carbon monoxide sensor on high ceiling was beeping every few minutes. They did not have special batteries needed so they went and purchased them at a nearby hardware store. The batteries were replaced and all was well. A very professional job well done. I will surely call them again whenever a similar situation arises.

Excellent customer service from this company. First time working with them and I found them to be…read moreprofessional, friendly, AND on time! They know how to properly install low voltage cables, routers, Starlink and much more. Devin, Whitney, Eric, and Parker -- all great!