TEDDY ROCKS!!! I originally met Teddy at the Rohnert Park…read morestore a couple weeks ago. Turns out he is really from the Santa Rosa- Mendocino Ave store. He assisted me with switching out a couple phones & transferring a line. I usually get a mediocre 3 star visit, with a young kid that never seems into his job. Which I guess I get. I was 20 once...back in the olden days anyway. If you're looking for anything, or want to switch. Get ahold of Teddy. He is wonderful. Explains everything, answers questions, and with a killer personality. Future manager maybe? If they are smart, they would capitalize on this guy!! A personality goes a long way in customer service. As always, have a peachy day folks.

BUYER BEWARE!!! Got a new phone for Christmas and wanted to exchange the color and from the get go…read morethere was constant miscommunication. After it was sent to me I had returned my old phone in order to receive an exchange. The phone was not scanned properly into the store and had been sitting in their back counter for months. We were then charged $1,400 due to the phone not being exchanged. It is now July and the charge has still not gone away after numerous conversations with all of the workers, even after they confirmed they never scanned the phone in. The manager is never available and avoids our phone calls because of this situation. By far the most unprofessional AT&T facility I have ever been encountered. They have stolen our money and they refuse to pay us back. I would recommend visiting another location if you want better service.

At 3:28 on 4/4/2021 my son was standing at the door to come in. He saw the employee in the store…read more She saw him. She locked the door in front of him with him standing there. Then walked away without a word. We knew they closed at 3:30 on Easter. I then called the store and asked why they closed early and would lock the door in front of a minor. Rosario responded... we didn't see him. He's 6'4 . How in tf can u miss him. And you cameras sure didn't miss you locking him out and closing the store early right in front of him. Then I asked for the manager and owners names to file a formal complaint with Boost Mobile. She refused. Then has to ask the other worker what name to give me (all while I'm on the phone. She finally said Jose. I asked Jose what? She said that's all the info I can give you. You can call boost mobile and complain. So I asked her.... You just closed and locked your store..... early... with a minor standing at the door walking in then lied and said you didn't see the 6'4 boy standing there....your refuse to give me your manager or owners name or contact info all cause you wanna leave work now... is that correct? She responded. I don't know what to tell you we're...closed now.... we called 15 minutes ahead of time to ensure they were open. Ans they still did this bullshit. Racist ass disrespectful Santa Rosa assholes. I bet if we were Mexican too and partaking in the Mexican festival in front of the store they woulda treated us different. Great job. Great way to treat your customers on Resurrection Sunday.

I wish I caught her name, but a young woman spent like 45 minutes today helping me fix my phone. I…read morewas previously a virgin mobile customer that got transferred to boost a few months ago due to a merger. i got my new phone mid July, but Boost gave me a bad SIM that left me unable to use text or internet without being connected to wifi. Somehow, even though i just became a boost member, the plan they transferred me to is considered outdated, and they no longer provide the SIM I need anymore. However, this young woman took her time carefully going through all their SIM cards to find the ONE LAST ONE they had that worked for my plan. Not only that but before she found it, she took the time to call the other local stores to see if they had one left, as well as calling I'm assuming her boss/supervisor for assistance since my issue was a uncommon and trickier to fix since tech support wasn't super helpful. Overall I really appreciate the effort she took to help me getting my phone working since the customer service hotline didn't help me at all.

This is not a technical review. My wife and I are brand new to the world of smart phones. We are…read morenot however, new to the world of customer service or it's function. We purchased our first smart phones at a Cricket kiosk on Jan 1st of this year. The first road block was the transfer of our old flip phones which we acquired through AT&T many many many years ago. My wife responded to an ad that when presented, were told did not apply to us due to our being existing AT&T customers. This WAS the reason we went to Cricket in addition to a reasonable monthly plan. This is not only deceptive advertising but once again it relies on the customer to closely examine the fine print (if any) and quite frankly should be at least as big as the $100 credit promise, not to mention buying one phone and getting the second one free......none of which we received. We were after all getting a new service but because we were coming over from AT&T, we 'got nutin'. Note to AT&T customers considering the switch.........no deals here. I'm not done though. One of the many questions we had was billing. Once they told us we would be on AT&T's network I ask if we would get a bill from AT&T or them. The young 20 something girl replied "oh, we never bill". I asked if we would get a bill from AT&T. She either didn't know or said no, I'm not sure now but given the glazed over look I received, I drop it. You have to understand we were getting a new device pretty foreign to us and we were more excited about that, pretty much thinking things would work out with billing. Part of the process is paying for service up front so I knew at some point we would get a bill in February. We opted out of 'auto-pay' as we like to receive physical bills IN THE MAIL and pay them accordingly. When we opted out, this is what we thought or assumed would happen. Imagine my surprise when I got a text from Cricket, the same company that "never bills".........saying I had 2 days to pay. WTF? This on Jan 28th. Blood pressure rising, I called "customer service" and got a moron named 'Alejandro' who read from a script and was of zero help. I asked for a manager but his reply was "they will say the same thing." Not giving up quite yet, I asked him if I could at least change the pay date to which he replied "no". Livid with anger I went online to the 'chat' and got another idiot name 'Javier' who was also very unhelpful. He seemed completely incapable of understanding my questions regarding the process of receiving a paper bill, the misinformation we were given at the kiosk and how important it was to us to have billing choices we thought we had. His links for what, I have no idea, were given without explanation and I ended the session completely frustrated. But it gets better......beaten down, I go online and go into our account hoping to find more info. I immediately find you can change the due date indicating to me 'Alejandro' was in fact a moron or insufficiently trained to do his job. Seeing there are NO alternatives to pay my bill I decide to go ahead and do it online, jumping through the hoops of modernism , the new world order or whatever. That was fun. As of this writing the issue has not been resolved. I attempted no fewer than 12 times, to pay my bill using their system. Feeling like I am to blame and that I am the moron, I get on the horn again and walk through the payment process with no success. The person on the other end is of course blaming me and blaming my card, insisting it is on my end. I told him to toss off and get a "manager on the line". She gets on the line and is unable to help me as well and says she needs to have a conference and will call me back in 20 minutes. She never did call back. After 40 minutes, I call back and talk to a 'Jenny' who is actually very helpful and patient and came close to what I consider "customer service". She is however unable to help me. She was able to process a payment on her end but I was not. We tried for over an hour to figure it out and she finally admitted there may be a system problem. At this point, I cannot make a payment or set up auto pay. Jenny says she will call me on Wednesday (not sure why) with claims the problem may be resolved by then. In conclusion I would like to say my experience was laughable at best. In the interest of keeping this short I left out many details relating to what I was told 'in detail' and the manner in which I was treated. Very poor customer service staffed with people who have poor training.

We showed up at this location after first heading to the downtown mall location and being totally…read moreturned off by the moron at the kiosk. He didn't know what promotions cricket was offering or what phones were priced at. He spilled his water all over the counter and just left it sitting there while it trickled towards the phones. We left that location and headed to the Stony Point location. By the time we got there it was 7:58pm and they closed at 7pm. The manager saw us outside and came to the door asking what we needed. We told him and he warmly invited us in. The manager and assistant manager took care of all our needs, answering our questions and setting us up with phone lines and promotions. They took an extra hour with us because they wanted us to get a good impression of cricket wireless. I appreciate their customer service and the way they treated us like friends. I highly recommend this location!

These guys are great, super easy way better than going to the Apple Store! Check out downtown…read morePetaluma while you're waiting!

Hire professional employees that are rude to customers and the answer the phone and respond to…read morequestions politely and do not fraudulently charge customers $200 to repair a back of the phone that didn't need to be replaced at all

A mysterious problem with my Desk top Mac, did not inhibit…read moreBodhi and Sky, his technician from putting every ounce of effort into finding out the root cause. They did it! took two weeks of determination and curiosity~ It can now back up to the back up drive~ its faster and the entire computer seems more agile. Enormously grateful for the graciousness in keeping me updated and the professional emails updating and giving me the info I needed. Sky, is gifted with his communication skills, I never felt rushed and always felt like a valuable customer. Thank you!! Both... and dog too that greets you, equally gracefully at the front door. Your prices were extraordinarily fair and your service to the community an obvious primary concern.

Excellent customer service all the way around…read more Friendly, professional, reasonable rates.,

"Robert" assisted me with the the return of my ATT U-verse equipment. If a person can perform this…read moremundane task in an exceptional way...that is exactly what he did! EXCELLENT CUSTOMER SERVICE!!...and all the while, welcoming each and every customer who entered the store. WELL DONE ROBERT!!

Worst employee ever. I am disabled senior and needed to print from my phone. Rude employee walked…read moreme to a printer and pointed to a sign. Offered No help!!I will never go to this office again. She is a disgrace to your good name!

The manager of this location is always so helpful and kind. She's such a hard worker. I hope her…read moremanagers know what a great employee they have.

The manager is the rudest woman. I've been in a handful of times and every time she has berated the…read moreother women working and talks to the customers with such an attitude and so combative. It's actually wild to be treated with such a lack of respect of customer service. UPS headquarters should step in. Other than that, the workers there are so pleasant and helpful.