I switched to Verizon for internet today...after 20 years with Comcast. The set up was easily…read moredone by me in 30 seconds. I have awesome internet speed (better than I was promised) and the customer service people were non accented and very professional. I can recommend Verizon. Ps...I was dog tired of Comcast's foreign reps who barely spoke understandable English. And Comcast is too damn expensive. Dump Comcast...EVERYONE else is better. I suggest Verizon.

Came here yesterday because my significant other of 10 years passed away and I was told on the…read morephone in January that the line was cancelled but I needed to bring a death certificate in to remove my significant other from the account. Yesterday was horrible customer service, was not given one condolence and they did not explain the process to me in any way. Then they said I needed a new account but my credit is locked so I unfroze it. Came back in today to get the issue taken care of and was told , the line was cancelled. I can't tell you when or if you'll get charged again this month. I tried to call Verizon as instructed and was told I can only remove the person from in the store. That I was just turned away from, again. I have had Verizon since I was 12, I am now 36. I may be switching. Horrible experience, especially someone who is actively grieving.

Eric was amazing! He made the process simple, quick and painless. We got the phones we were looking…read morefor, the selection was great!

Improve customer service! Am referred to call a service…read morenumber which is answered by AI. Eventually I may be referred to a person who speaks English as a second language and speaks very rapidly. Following a lengthy verification process to confirm I am who I say I am I am hung up on my the Verison representative. Spent an hour making repeated calls to the verison provided phone numbers and NO success , satisfaction nor resolution to my issue of why am I being dinged for none payment of balance due which I verifies was paid the week prior. Not pleased with customer service nor wit the AI / computer answer system and people who answer phone who are not empowered to solve issues.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.

I went to the Apple Store on a Thursday at 1:45 to purchase a Neo computer…read more It was overcrowded, the salespeople were overwhelmed with customers and nobody even tried to help me for almost 2 hours. I didn't have a trade-in so it should have been easy. I was in the checkout line until a salesman said that I really needed to go back to the table to wait for assistance. I waited even longer. A nice guy came over but started helping someone else who had just walked in. ~ 40 minutes later he finished up with the other man and gave me the computers that I had been waiting to buy. Why doesn't Apple open up another store since they are clearly overwhelmed? I said that I was leaving because I hadn't been helped yet. He politely took my money and I left. I'm am so disappointed in Apple.

Came in to add a phone to my plan, Isiah was VERY helpful and professional.Not only did he find a…read morephone for my youngest. I told him it will be a Christmas gift, he was able to get a package deal done where even I got a new phone. Without my new monthly plan shooting through the roof. He let me know that he would transfer my old phone to my new phone, and it would take about 20 minutes. I walked around the mall and came back, Jonathan took over and explained the features and set up child settings on my son's phone. Jonathan was also very professional. I would highly recommend seeing one of these two gentleman on your next visit

i am dealing with my dad's phone and other items they sold him ,he didn't need .bobby who no…read morelonger works there is the one that sold the items to my dad,he didn't need and my dad returned them and they were still charging him for the services he had returned ,i have dealt with issah ,,fransico, pedo everyone keep putting it on to the next person or supervisor final outcome i had to pay the bill off , to get the phone back in service AS FAR AS I AM CONCERNED THIS IS ELDER ABUSE WITH WHAT THEY DID TO MY DAD BY SELLING HIM A PRODUCT HE DIDN'T NEED AND AT THE END OF ALL THIS NO COMMUNICATION AT ALL TOWARDS THE END FROM THEM jack b

This place never fails to set me up and get me out the door real quick. I was having an issue…read moregetting my new iwatch set up and CS was horrible when I called. No one knew anything and they just made the whole setup more complicated than it really was. As soon as I arrived here and told them my issue, they knew right away how to solve it. No questioning, no trying to change the plan I had chosen to try and fix the problem, no confusion whatsoever. The CS that you phone really need to be trained better. I totally forgot the name of the guy who helped me...and I had even asked his name so I could him a shout out on here...but he was amazing! Very knowledgeable guy and very sweet. Thanks T-Mobile! Go train those CS people please!

I went in with a serious grievance against T-Mobile for something that the corporate office did. I…read morehad to cancel my Internet service. Natalie was the most polite and cordial employee that I've encountered there. She addressed my concern and apologize for what it happened and offered me some suggestions as to what to do moving forward. When I complain to the corporate office, they found away to make it seem like the problem was her fault in my review. I truly regret answering that survey. Natali is an outstanding employee and an asset to the company and I wish they had more like her there.

Wow! What a great experience I had today at this location. I was assisted by Rafael, he was…read moreabsolutely patient, professional, knowledgeable, and accommodating. I went in today to check out other plans to see if I could save money, and possibly upgrade my phone. He compared other plans to my current one, and helped me make a decision. I asked him more than 21 questions, ha! I Probably asked the same question In different ways just to make sure I understood. I think he asked me great questions to ensure I was getting what I wanted. He was very personable, I appreciated his genuine connection. I walked out of there with a big smile and new phone. I felt like he went above and beyond to ensure I was satisfied. Thank you Rafael for your great customer service and expertise. I recommend this location to everyone! Each time I've stopped by, everyone has always been so welcoming. The wait time can be long, even if there's only 1 person ahead of you. I suggest you stop by when you're not hungry or pressed for time.

One employee on a Saturday! I had to want close to two hours for the guy to swap service from one…read morephone to another. Ridiculous. What happen to the days where they would swarm you once you walk through the door

I had to return a home internet router & couldn't access the shipping label on the T-Mobile…read morewebsite, so I had to return it in person. Unfortunately the Plaza location listed on the internet no longer exists, so I came to this location. I was helped promptly, but what I thought should have been a simple drop off required a registration process & ID scan (?!) -- Thankfully the employee who helped me actually seemed to know what he was doing, but the entire process took a good 20 minutes to muddle through... Again, just to drop off a box, this just doesn't seem efficient for the CSR or the customers, the process needs some refinement from corporate.

Worst cell phone provider imaginable. After discontinuing service in October they continued to…read moreautopay me for 9-10 months after finding out I called to have it stopped and refunded they wouldn't and only offered two months refund. This was over 1350 dollars they owed and only willing to refund me 300 dollars. They stole my money they are not and honest company.

Knowledgeable staff in a well run store. Clean, will return. Staff do whatever they can to…read moreprovide excellent service.

BUYER BEWARE!!! Got a new phone for Christmas and wanted to exchange the color and from the get go…read morethere was constant miscommunication. After it was sent to me I had returned my old phone in order to receive an exchange. The phone was not scanned properly into the store and had been sitting in their back counter for months. We were then charged $1,400 due to the phone not being exchanged. It is now July and the charge has still not gone away after numerous conversations with all of the workers, even after they confirmed they never scanned the phone in. The manager is never available and avoids our phone calls because of this situation. By far the most unprofessional AT&T facility I have ever been encountered. They have stolen our money and they refuse to pay us back. I would recommend visiting another location if you want better service.