f I could give iCare Repair less than one star I would. My phone was promised in 2 weeks. After 5…read moreweeks, my phone was finally returned. They told me it had been fixed 10 day earlier but was failed to be returned to the store. When I went in last night, I was told my phone was not able to be repaired. The District Mgr and the COO both told me conflicting stories. I'm not certain that anything was done to my phone. They "graciously" didn't charge me for not fixing my phone or did they fix it? Nobody knows because they all gave me different excuses and were caught in multiple lies. Everyone I spoke with pointed the finger at someone else. After multiple lies again last night, I got the following email: Mark, Let me start out by stating how sympathetic I am that you had to wait an extensive period to receive information and to retrieve your phone. I know that I personally would be upset if I had to go through your situation. After further investigating your case, lack of communication between our Midland location and our soldering facility was the result of the time delay. As I mentioned over the phone, this is a new unique service that we have provided to our customers to distinguish our company apart from our competitors, which most (if not all) competitors in the Midland area do not provide the service you have received. Due to the significance and the relatability of the case, I will be meeting with my top managers in the company this next week to discuss and learn from this unfortunate experience. I will be adjusting certain policies and procedures that relate to the transfer and communication of solder repairs. From this, our company will evolve to provide a higher standard of customer service for solder repairs. I am sorry if in the process of all this, we have lost you as a loyal customer. I hope that you will soon come to understand who we are and what our values are as a company and as a team. The outcome of the case, as I know it to be, is that you have not been charged for the solder repair, your phone is currently functioning properly, and you have submitted your experience online. Considering the outcome, the owner and I do not see how it would be advantageous for any parties involved for further discussions about the case. Please inform me by email if there is anything else that the owner and I should know moving forward. I appreciate your patience, Brandon Brandon | COO Here is my response to this company: I agree there is nothing else to be done. Your company has repeatedly shown a complete disregard for honesty and transparency in their business practices. The complete lack of consideration for promised communication between customers and your business was shown time and time again. Each time your company failed. In fact, your subordinates and company showed exactly who they are in this entire process. They do not care about how they treat the people that keep them in business. I told you many times I was repeatedly lied to and even told that nobody higher up in the company would talk with me. You did it again multiple times last night and again in this email. That says a lot about the people involved. Your email mentions doing the repair for free. Well, I am not certain that anything was done as you stated in my first conversation with you that the phone had been repaired approximately 10 days prior but for some reason had not been mailed out. Yet, last night, I was told by you and one of your subordinates that the phone was not repairable. In fact, you told me that multiple times. Certainly you should see why I question what if anything was done and what the actual truth is about anything that was done on this phone. You told me that it may work for a short -time or it may work for years- or something to that effect. Obviously, if nothing was done, I should not have been charged. See why I question everything your company has told me? One person told me the phone was picked up and driven to Lansing, and others tell me it was mailed. One tells me it was fixed, another tells me it wasn't able to be fixed. Notice the theme here? What sets you apart from your competition is the complete lack on integrity of everyone except for Megan (the young lady I chatted with online) that has been involved. Every single one of you lied to me. Every. Single. One. You stated above you hope I come to understand who we are and what our values are as a company and as a team. Oh, I have. You have all made it crystal clear to me the sheer lack of integrity of your company. Your values are to lie, offer weak excuses, over-promise, under-deliver, and blame each other. Not one person has taken the accountability for the utter disaster and waste of time I was put through. Dan Peabody (the owner) will not even take the time to listen to a customer that has had an exceptionally horrible experience or that is claimed. Go somewhere else.

Very friendly and knowledgeable staff. Bo and Zac were very helpful! They replaced the screen on my…read moreiPhone 6s Plus in less than 20 minutes. Very conveniently located inside the mall. Clean store with a good selection of accessories as well. Highly recommended.

Sunday 2-25-2018…read more Every associate in the store offered their assistance at one point during our visit. It was a slow day so the store wasn't busy at all. We described what we needed and were told exactly where it could be found.

Poor service when doing Amazon returns here. The older gentleman is nice but just because someone…read moreis buying something doesn't mean they should be allowed the cut the line when people are waiting to return stuff.

Had two Amazon returns to bring and I was in and out…read more There were two ladies who were inside working but no customers. I was greeted when I approached the desk. I sat the biggest box down and she scanned my code. She then asked about the other return and she scanned for that one as well. She gave me my receipt and I was out the door. Very easy drop off. Will try this location again.

I came to return my internet router and they had it taken care of in only a few minutes. Service…read morewas friendly and professional. All of the employees were great.

My brother and I came by here since he had to return some shoes. They have a huge selection. I…read morepurchased a few items while I was here. You pay a little cheaper than regular stores but not by much. The service was quick.

We always go to Nike Store at Birch Run, l needed a light jacket for golf, Adri was very helpful,…read moreespecially opening a Nike account, she was great , a 10 of 10, l went to discount shops shoe area, Otis helped find me a 10-1/2 Air Zoom, as l went to check out Blake & Adriana helped to make sure my Veteran discount was used. The Nike Team at Birch Run deserve accolades for going above & beyond helping Seniors. Keep up the good service, we appreciate it. Thank You

Highly recommend this place . I took 17 VHS tapes to them just after the New Year to be put on DVD…read moreand a hard drive. This place had a fast turnaround and was very reasonably priced . They DVDS were each in individual sleeves and labeled. The communication was great. This place I would definitely use again. Way to go . They also offer other services that I would not hesitate to use if I had the need.

Efficient and friendly set up and repair for both home and office computers. I have used them for…read moreboth home and business. They do web design too!

I needed a new battery for my iPhone. I made an appointment on line; it took a few days for them…read moreto get my battery. At my appointment time, I was promptly taken care of and 40 minutes later my phone was as good as new. It was service with a smile, and I appreciate the great customer service.

Purchased a new battery they only had one the lady in the Saginaw's store took my name and number…read morewas supposed to call me thursday this was Tuesday when I made my purchase I waited all day Thursday for a call back I called a few minutes after 7 they did not answer supposed to be open till 8 pm . I called the bay city store they had one battery and no request for it to be shipped to the Saginaw store I requested a call back from the store owner. I called the Saginaw store Friday the lady said she did not remember she was supposed to call me back thursday did not remember to get the battery shipped from the bay city store the she said you can drive to the other store and pick it up I asked her why she didn't follow through on my request I asked again for the owner to call me back the store person in Saginaw threatened me to be trespassed because they lady could not answer why my request failed., she did not offer an apology her actions or inaction. I called the bay city store and asked if the battery was shipped to the Saginaw store he said the truck had left and had no knowledge of the battery request I asked who would know he said the store owner store owner did not provide any details about the battery request to the Saginaw store or the bay city store I asked again for the owner to call me back he has not responded.I will not be purchasing any more batteries from this owner, no follow through no offers to give a discount for the store mixups this is the owner responsibility.

It's a pretty good service,I have not noticed an outage yet. My neighbor who has them said if it…read morehappens it's only a couple minutes. It's a little pricy considering the turn on fee of $100 if I sign a 2 year contract. If I happen to not stay 2 years it's another $100. No running wires or anything, everything was here. Oh well. The monthly rate is not too bad by itself.