I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

They are very educated on their products, took the time to explain things on services and what…read morewould be the best option for me, while trying to keep the cost down not increased

Be wary of this store. They'll lie to your face. I was told I could upgrade my plan and get a new…read morephone for free only to find out that promotion doesn't exist a week later. I have been with tmobile for over 10 years, but after this experience, I think I'm going to start looking at different options for the future. It's absurd that they can get away with this.

Awful service. Went in for a quick screen protector replacement and it ended up taking 30 minutes…read more Guy helping us would just walk away to help someone else leaving us sitting there with a phone halfway done. 4 employees were working and for some reason they were double teaming customers leaving us with no one.

Shout out to Daniel who not only hooked it up, but was also the friendliest and funniest T-Mobile…read moresales person I've ever been helped by

Had an issue where my phone wouldnt connect to the internet these smart people helped me fix that…read moreand save me a trip to the Apple store genius bar.

My husband and I's experience here was really great!! Workers Donte and Jason stayed open late for…read moreus when we showed up last minute and were super generous and helpful. This is a well run business with great employees:)

Phenomenal customer service!!! Margie, the T-Mobile Store…read moreManager, was absolutely amazing. She made my brother and I feel very welcome during our visit. Margie was also incredibly helpful and informative on all the deals that T-Mobile has to offer. She even helped me make the best decision for upgrading my outdated iPhone 11. I highly recommend you pay them a visit. Now I'm rocking the new Ultramarine iPhone 16 and living the dream!

In short...go to another T-Mobile store. Stopping here is a waste of time and frustrating. For…read morethose of us that have been with T-Mobile a long time, you just don't have the customer service here and don't expect for them to do their job and/or the task that you get at other stores. Save yourself and go to another location. For those of you that may be new to T-Mobile...go to another store and don't let the staff at this location turn you off, give you wrong information, charge you for something your already paid for or whatever the case may be (walk away). Upon arrival a few employees were sitting out front eating with the door wide open to the store. I thought it was odd and perhaps the power was out. The power wasn't out, they were just there eating lunch with the door to the store wide open. If you see the same thing...they are open. Masks are required in the store. In any case, I don't recommend this location...please read on. A nice girl waited on me and sadly I don't know her name since she wasn't wearing a nametag...but she tried. I stopped in to get the protectors replaced on my phones since two were broken and one won't stay on. They were out of stock and the excuse I was given was because the new S21 was out. That doesn't have anything to do with anything. I told her it was ok...they could just ship them to me. She didn't know how to do it, so she inquired with her manager who was sitting out front eating. I was informed I couldn't get them replaced if they weren't in stock. Huh? This girl was trying and listening to her manager...so I asked her manager's name (Nakita {sp?}) so I could go speak with her myself. She informed me I would be charged for them because they had to input a credit card number. Huh? I said I had the insurance and she said they couldn't do it unless I was charged. I explained I've ran into my protectors not being in stock plenty and never had an issue with them being shipped to me for free. Heck, it was the T-Mobile staff that informed me I could do this from the start. She said she had never heard of that...really? I said it must be unique to this store. I personally wonder how you can be the manager and not know this? How many people have insurance like me that have had this same issue and ended up buying it? This is false information and simply not true...go to another store!!! Don't let yourself be ripped off. If I were new to T-Mobile I'd change carriers if I was being charged for something I already paid for with the insurance coverage just because something was out of stock. It's not right! In reality, I simply don't think the manager felt the need to do her job, help me and get it taken care of. So, I said we'd go to another store...and I did. I went to the store on Old St Augustine Rd, and guess what? They took care of it and ordered the ones that weren't in stock just fine and they are being shipped to me for free because of said insurance. I told them what happened at the Durbin Pavilion store and they apologized on their behalf...but it wasn't their fault. Not to mention what should have taken a few minutes turned into a few hours since I had to go to another store, the drive, etc. I had to return to Durbin Pavilion to do some other shopping. To my surprise, there are two T-Mobile stores in there...I did not know that. Why on earth are there two stores so close together? My advice, don't go to this one! End note: I contacted T-Mobile directly to inform them of the discrepancy.

Just want to say is that the service we receive from Jeremiah was excellent he went above and…read morebeyond to help us.

I was overall satisfied with my experience here. America (sales rep) was prompt in assisting me…read morewhen I walked in. I told her what service I was looking for (internet) and she got me a new box right away and she also assisted with set up so I'll be up and running when I got back home !

Its a Saturday. So the staff was very polite, welcoming, and…read moreapologetic. 2 staff members waiting on 8-12 customers, one at a time. Things to do today, I couldn't wait around longer than the 20 minutes I had already done. Went home and went called a few places, my iphone 13 will be delivered in 2 weeks by Xfinity. Badly understaffed for a weekend, but like I said very polite employees

I just made the switch to T Mobile. It has taken a few trips to the kiosk at Costco but the agent…read morehelping us has been absolutely fantastic. His name is Marc Vallejo and in spite of the hassles he encountered setting up my new account (caused by the online chat rep I had previously gotten bad information from) he stayed patient and kept a smile on his face even into the hour past his shift that it took to help me.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Great clean store with an awesome staff! Thank you, David, Jermiah and Nick for making it a great…read moreexperience. I'll be sure to let all my family and friends know that this is the only Verizon store to visit!

THEY WERE AMAZING AND QUICK. Daira at the front was super dope! Would recommend 10/10read more

Drove to Mandarin and store was closed. Neither branch answered the phones. No notice. Just did…read morenot come to work. Either they are gone gone or just don't give a rats ass.