So I walked into the store Monday November 24 at approximately 12:15ish the employee name JULIE was helping a couple out. Which was the only ones left at the store. We were waiting for our turn. When the couple she was helping left. She was on her tablet. She knew we were waiting. When a new couple comes in and ask her a "quick question" that turned out to be more than 15 min taking our place in line. And not even communicating anything to us. Until I asked for her name and walked out. She was terrible customer service. Completely ignored us. Typical of tmobile and there employees. Thanks for the waste of time JULIE! read more

Hello everyone my name isn't important but my experience certainly is especially to fellow consumers such as myself and you. I recently, 4 months ago purchase two phones and the home internet from the store on Mt Vernon in San Bernardino. Every month, for the last 4 months i have been paying ass high up amounts of $300 $183 and $93. Nothing equivalent matches up to what I thought I should have been paying, so anyway long story short I was told by customer service that I have been paying for two phones a home internet and a tablet which was never received by me, along with financing and services for that tablet. Now, to end my relationship with T-Mobile I would have to pay up to $900. The representative who sold me my services no longer works for T-Mobile and I wonder, WHY? Luis the associate in the store today has just informed me that there was nothing they can do ABOUT REMOVING THIS DEVICE AND REIMBURSING EVERYTHING I SHELLED OUT. every month after. I've got no help they're pretty much telling me that I'm stuck with paying for this f.... device excuse my language and it's finance charges and it's services and if I cancel I would have to pay that amount. I find this totally unacceptable and thought you consumers should know. I hope this doesn't happen to you. Fyi , in respects to Metro I got additional charges from them too and got really pissed off and left them to go to T-Mobile the whole franchise are crooked and ripping us all off can you imagine Tmobile ripping everyone off in small increments that we hardly notice. It's ripping us off and is unfair. If anyone has had and experience, or something like this happen to you, let's bond together and begin a class action law suit against Tmobile and physically get out money back. I'm sure the higher ups can figures this out. It's hard enough and can barely afford to take care of our families. We can't allow this to carry on. Thanks everyone. read more

We came in for the magenta ticket promotion and all of the employees there were SO nice! We received excellent customer service and it was a very positive experience. read more

We went into T-mobile on a Saturday morning because my husband dropped his phone from the roof . We went in hoping it was a small issue regarding the SIM card. Mind you the phone was saved all because we had an otter box case. So no major cracks where made nor issues. Jose Felix attended us and never left our side. He was 10/ 10 great service. Unfortunately we were not able to fix the sim issue but luckily for us we did get a new phone. Thank you once again Jose! read more

ask for GALINDO, he made the process of getting a new phone and transferring my stuff over an easy one I appreciate the patience he had with wanting to meet my needs as a customer. will be back for all my cell phone needs. thanks again :) read more

Came in to transfer my phone number to a new phone and buy some accessories. Enrique was a very helpful with any questions and help me with recommendations when I wasn't sure what to pick. He went above and beyond to assist me in my visit. There's such a friendly environment that made my experience here great. When you come in, expect amazing service and a family like environment. Definitely recommend this location. read more

We went in and Enrique helped us right away we explained that is was our sons birthday gift. He was very knowledgeable and we ended up getting him a iPhone 13 half off. The smile on my son's face made it all worth it! It's employees like Enrique that make T-Mobile! Thank You read more

I've been sitting here for about half an hour now to be serviced and to see these two woman just making conversations about none business is quite upsetting, talking about their life situations and what not. It's very unprofessional in my opinion. read more

T-Mobile - Just making random conversation about none business for over half an hour. - Mobile Phones Near Me - San Bernardino, California

I made a appointment (highly recommended) to upgrade my son's phone. I had to wait a little bit but it was worth it. I received great service from "Nestor" we already knew what we wanted but with the information he provided, I was able to upgrade to a better phone than I anticipated. Nestor explained every detail and even went a step further calculating what my phone bill would be in the future. I give this place the highest recommendation. The Hispanic security guard was very professional and courteous to all of us. They all practice Covid 19 measures. Please make appointment or check on the T-mobile app to check how long the line is. Use the restroom before you go because you can't use it there that's why I'm giving it 4 stars . Nestor was the best and the nice security guard. read more

Honestly, find another store or just deal with T-Mobile online. You'll be waiting for over an hour even for the smallest bit of help. I decided to upgrade and the gentlemen that helped me didn't have a clue what he was doing. Lost a bulk of my info when I swapped iPhones (which is typically an easy task). Will never return to this location! Disappointed and angry. read more

My recent experience was so great ! Thank you to Melinda Espinoza ! I walked in an I was immediately greeted by another associate she welcomed me and informed me that someone would be with me shortly . I had a couple of questions on my account and Melinda was extremely patient and without hesitation answered all my questions. She provided me with advice that would really benefit with my situation. I felt valued as a customer:) ! Again thank you so much Melinda !!! read more

Ok so where do I begin all I can say is Rey was just amazing he was patient calm helped me and answered all of my questions and concerns Rey and his team are just amazing highly recommended.. Thank you guys read more

Terrible service hands down!!! I will not be returning to this location. Wasted my time employees were not helpful at all and tried to over charge me read more

Called in to asked for a specific color on a iphone pro max. Was told they had it in stock and as soon as we get there they say its out of stock and they only have the green one. What a waste of time. We confirmed it was the same number we called and every one had a confused look in their faces like they didn't want to admit who picked up the phone to bull that bait and switch bs!!!! When you think of used car sleazy sales people they come to mind read more

I have been till this location several times. I came in to pay a bill that's it. There were 3 ppl on the floor. Oscar checked me in and the other 2 associate were helping other customers that had issues that clearly was gonna take more 15 mins. Well I was waiting and waiting and after awhile Oscar told another associate who was in the middle of return to take my payment. Wow. And jus when I was about to leave 3 or 4 more associates came from the back. read more

I have been a Tmobile customer for almost 5 years now, this store has the best customer service around this area,  great attitude, very nice, helpful, and patient reps. I would like to give a shout out to Jose Gallardo for helping me out, definitely 5 star service. read more

Decided it was time to change companies and my parents recommended T-Mobile. Came here and Nestor helped me switch over. If I could give him more stars I would! He was beyond helpful, and explained everything to me in detail and made the process so easy! Thank you! If you stop at this place ask for Nestor! read more

Jacquelyn at T Mobile was so sweet and patient. We went to ask a question about service and she took the time to research the question and get our answer. Thank you for great customer service. read more

What it is: T-mobile kiosk in a mall with variety of phones and staff hollering at people. They have two kiosk in the mall. Layout: 360 degree kiosk with phones throughout for you to test and try and accessories. Advertisement: Great deals, as advertised no hidden fees and such. Brought up great deals that are going on. Staff: Very friendly and helpful and made sure everything worked before I left. Gave many tips and advice on the particular device I had. Shows they are knowledgeable and shows they actually care about their customers. A few of their staff was just sitting on the floor inside the kiosk chatting away. Hmmmm Overall: Great experience, got what I need, it was quick and easy, no hassle or pressure. read more

Rude rude rude! The employees care more about thier looks than customers. I just moved to this area and my internet provider wasn't compatible to this area. Since i loved tmobile. I turn to them for a hot spot device. Explaining them what i need it for, streaming, printer and web. The girl was friendly. When i got home to try out the device , i was very upset it was not what i was told. I called Customer service, they upgraded my data with no charge up to 14 days. They really wanted me to give it a try and keep the device. I agree. But it didnt worked out. After 4 days i went to the store to return the device. The girl seemed bother as she was helping me. She was very unfriendly asking me questions. I didn't feel like a valued customer. She would leave me unattended for long period of time while joking flirtatious with her coworker. I felt like walking out. Very unprofessional Waste of time read more

worth ever coming here, employees are more worried about telling their fellow coworkers that they wont be off on time, as they have personal random conversations instead of trying to facilitate getting customers out in a timely manner.... waited 30 minutes to make a payment, was going to buy 2 phones butttt would never give this store my unneeded buisness read more

T-Mobile - Not worth coming to this location - Mobile Phones Near Me - San Bernardino, California

Amazing services provided by Joseph Melinda Alondra Galindo thank you for making our experience amazing we came in with some troubles and they helped fixed all the problems great job !!! read more

Low key unorganized. I came in before a rush and patiently waisted and saw a whole group come in and some guy runs from the back and has the clipboard name list and guess what. I was the last one for him to add me on the list even though I was already waiting for like an hour. Whatever, I'm just trying to pay my shit bro... read more

Worst customer service ever.....accused me of cracking my phone when they shipped it to me that way.Charles needs to take some customer service courses. I've been a loyal customer for many years.They even lied about what date my warranty expired, not knowing I had already spoken to customer service over the phone.But thats ok,the truth prevails they sent me a brand new phone. And it smells like shit ..or maybe that was their employees! ! read more

Employees here are nice. Store is very clean. Customer service is at it's best. Customers are attended to more promptly with care and love. There is a good sense of leadership. Manager Ruhl and Kenneth doing a great job. read more

Worst place to come for customers who have tmobile. I came in wanting information but couldnt be helped because of my " Work etire" They were the rudest people i haver ever dealt with. Do not recommend this place at all. They told me I had to step out the store and told me I had 10 seconds to leave when all I wanted was information because I was going to switch companies. They lost a sale and new customer due to there discrimination. read more

I have gone to many t-mobile stores. Many of them have bad employees and are non professional. I came to this T-Mobile and they told me about these great offers. The guy helping me was Paul. He is good and very knowledgeable. Don't waste your time with anyone else. I recommend him to everyone. read more

This store has improved over the few years I visited here. Let me say this. Just know the products & services you want up front! That means viewing on YouTube and Googling and reading on T-Mobile website. With that, the experience in the store is straight forward. I constantly put up with masses of customers that bring all their kids and family members. But now it's just the area and not the fault of T-Mobile. The last girl I worked with at this store was so sweet and lovely. She lived in Grand Terrace and checked on questions I had with the best follow through. Glad I updated my device here. I like plenty of other T-Mobile knowledgeable staff at other stores, but this is close and convenient. read more

I've come to this location twice and both times I had very professional, knowledgeable and friendly associates. This last time I worked Jose to do an upgrade on my iPhone. I feel they go an extra mile to help. read more

The only reason I'm giving an extra star is because of David. I went in to discuss a "new phone" that had the voicemail already set up and some pictures from June, but I just got my phone 10 July. Anyways I explained the situation to Bryan, who I must say has such horrible customer service. He pretty much tried to tell me that I was a liar about the phone not being brand new. He was not helpful at all and continued to tell me that the phone was fine and nothing was wrong with it. He didn't do anything to help me. I returned about 30 min later to speak to David who originally gave me the phone. Even though not much was done to my phone, David explained to me why there was pictures, which made sense, and he even refreshed the network. He even helped me with the voicemail. I appreciate him taking the time to give me some relief. But I hope to never have to return to this location, but if I do I will only talk to David. read more

If only I could put -1000 stars because of JERRY. First of all, I went here because I received a text through my metro pcs service that they had a special deal exclusively for metro customers. I entered this location to get info for my husband and i. My Tmobile rep was named Jerry, he was so rude! After he answered the questions I had I told him thank you for the info and that I have to talk to my husband about it and I would return tomorrow. (Because when ur married its a team decision.) He concluded and told me to go ahead and do a credit check but in order to do so I had to pay 40 to activate the sync cards and we could decide later. I told him that I did not have the funds right now because my husband had the debit cards today (why im explaining myself is beyond me) and I would come back tomorrow after we talked about our decision. He proceeded and insulted me in saying," you do not have 40 dollars with you? So what did you come here for then?" I told him, "I came here for information, is that okay?" (Since I have been a metro pcs Customer for 9 years and have never been in any other service provider store) He said yeah sure thanks bye and all his "customer service" went out the door he cut me off and started a conversation with one of his co-worker's. Wow!! I have never been more insulted and disrespected at a store in my life. I went to the Tmobile store inside the inland center mall the next day and signed up with someone else who was patient enough to work with us and answer any questions we had. DO NOT GO TO THIS LOCATION ON MILL AMD MT. VERNON!! THEY ARE EXTREMELY RUDE AND HAVE ZERO GOALS FOR SUPERIOR CUSTOMER SERVICE!! THIS REVIEW IS SOLELY FOR THIS LOCATION WITH DEGRADING EMPLOYEES. read more

Came in to do an upgrade and I was helped by Nallely whom was nothing but patient and helpful with helping me decide what phone I should get explaining all the features the phones had and which ones would fit my needs. Highly recommended if you visit this store to ask for her! read more

I came in to buy an iPhone 8 for my sister and the cashier offered me a buy one get one free with the phone case and screen protector. Which I did take. It turns out it showed on my bill I called and the store manager Raul said they no longer offer that special anymore. So i paid 80$ for the two items. I told him I got scammed into this. The employees here will lie to you and make it a good deal just so later on it shows up on your bill. I was not offered my money back instead they said I can bring my case and screen protector back for my money back. This is a scam I'm sure they have been doing for a while now. read more

All I have to say is that the employees here don't know their devices and will give you the wrong information just to sell it to you, and if you wanted to return it you'd have to pay the restocking fee! And when you go back to the person that sold it to you, they'll give you to someone else to fix the problem. Horrible customer service here. read more

Worst service ever! My phone was suppose to be put on the jump lease program. I was going through my bill a few days later and it wasn't so I called costumer service explained exactly what happened, they said they fixed the problem and everything was fine okay I left it at that. I checked the bill again a few days later same thing still not resolved. I called back spoke to Joshua, he said he resolved the problem and it should take a few more days to take affect, well here we are 20 days after purchasing the phone and now they can't fix it because it's past the 14 days! read more

needed help while my iphone was acting up. Came here to a helpful staff and friendly people. This will be my go to store