Got email from T-Mobile saying you've won a free iPad do a survey to claim. After I'm done with the survey they want to charge for delivery. Which if it was real, I could easily pick up at a store. Then I press continue and it freezes won't let you do anything. T-Mobile is giving fake winnings. read more

T-Mobile - iPad fake advertising - Mobile Phones Near Me - Colton, California

Don't ever come to this location it's a third party store the only two employees that were working. Very rude and disrespectful didn't even bother greeting us or putting us on the waiting list. Then he said me and my dad aren't allowed to stand by the entrance door because it causes a biohazard idk how if he wasn't even wearing a mask. He was a tall Caucasian male always wearing a hat with a Hispanic shirt female. Anyways don't ever go there go to the one off Harriman in San Bernardino read more

What a relief to find a T-Mobile store with GREAT CUSTOMER SERVICE!! As a business owner myself, customer service is everything!!! And after having a horrendous experience at T-Mobile off Riverside Ave in Rialto (never go there) Mercedes' made my day!!! I even had a little attitude cause of what I just experienced and she was so patient and helped me thoroughly and answered every question I had with ease. Gave me options and explained the best options for me. Even though this store is 10 miles out of the way I will gladly make this trip no problem. I couldn't remember the other gals name but she was pleasant as well and that's 100% employee rating since it was just them two. I highly recommend this store and they have my business for as long as i have T-Mobile read more

Do not come here! I was wanting to buy the new iPhone 13 and the lady her name is Mercedes' lied to me and charged me for a phone case iPhone charger cube and a screen protector she said all that was added was free but I just went to the store and got my refund do not come here!Check receipt!! read more

T-Mobile - Mobile Phones Near Me - Colton, California

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This was the best T-Mobile store EVER. The two guys that work there (Christian and I forgot the other guys name but he's in the picture with me. Went in two different days and had an awesome experience both times. They answered every question I had and made the experience very easy for me. I went in for a new phone and ended up with a few other great goodies as well without breaking the bank. I will make it a point to try and go the this store, as long as these guys are there. read more

T-Mobile - My new Harman Onyx studio speaker (another goodie) - Mobile Phones Near Me - Colton, California

Alina was so amazing. Super friendly and knowledgeable. Hands down the best TMOBILE experience I've ever had. She was able to answer all of my questions and set up my new phone. She deserves a raise or something. read more

Gabriela was super informed on everything she sold to us! Not to mention a good saleswoman too. :) She is amazing at her job and she said she just started here! Best t mobile experience. I've gone into t mobile locations before and had them hide numbers, misinform me, and overall just not care. I hope she made great commission on our brand new iPhones!!! Thanks read more

T-Mobile - Flexing the new iPhone with his new Apple Watch :) - Mobile Phones Near Me - Colton, California

My husband took my phone last month to get replaced. It took about an hour to transfer everything to the new phone. The entire time the lady was on her phone. And not everything got transferred because she stopped it to soon. Today he took my daughters phone for the same reason to the same lady they were there for 2 hours waiting for the transfer, my daughter said the lady was on tictoc the entire time they were there and she did it again. She she lost all her pictures from prom and other contacts were gone. Really poor service . read more

staff is very friendly and accommodating . special thanks to bianca for being so patient and knowledgeable. thanks again ! read more

Don't come here. Go to the one off Harriman. It's worth it. The workers here suck and have bad attitudes. They ran my credit, removed my screen protector, and reset my phone. Then at the last second some short fat chick no even involved in my transaction said they couldn't accept my trade in for some BS reason. Even the associate that was helping me looked confused. My trade in was in perfect condition btw. Then she tried to get me to pay for the new phone without the trade in credit. I walked out and called another store. They said they never heard of the reason I was given as to why my trade wasn't accepted. Drove down the road to the Harriman location and was taken care of and was in and out. Don't remember the name of the little hater associate. Some short fat Hispanic chick. Not my fault you have to work at T-Mobile. Deuces! read more

The employees were bored and in bad attitudes and I had to say hi to them. Then when I asked what I could do for my plan, they didn't even know what they were talking about. Basically go to another store. They need to work on their customer service skills. read more

Went into the store at 730. Store was very busy. Sandra helped us out. My son is deaf but she was excellent. Fast and gave us excellent service. Closed the store but stayed to finish us up. Thx sandra for your excellent help read more

Came to upgrade 4 phones but left. Not because there was one employee (MIA) and only one customer... but because we were never acknowledged one single time in. 20 min time frame. We just stood there while she pretended we didn't exist. Of course we don't expect her to drop what she is doing, but a greeting and something like "I'll be with you guys in a moment" would have been totally fine. read more

Omg if your expecting to fast service, don't come here! These workers were to busy having a personal conversation and seemed to be under the influence of drugs. The only thing I can say is the female worker was the only one with any sense. These guys were talking about there football bets and parties etc.. As a consumer we don't give a damm about your personal business. God I hope there in college and not in retail because they need customer service skills and basic common sense. I can say the store is clean. read more

These people are the most helpful and friendly store Tmobile has. I've been a customer over 20 years. I rarely need their assistance but when I do I am pleased to be treated with such knowledgeable, helpful and respectful people. I'm also glad they are close to me! I'll be back when the galaxy S11 comes out! Still enjoying my S8 read more

ChristIan was amazing ! He was very informative and helped us get the best services that suited us. I've been a customer for 9 years and I can truly say Christian and his team are great. Thank you agaiin guys read more

The worst place to go to they need to train the young girls that work there all over I went in with a cracked.phone a note 9 and asked her what are my options to get it fixed and she looked at me and said what do you want me to do take your cracked phone and give you one off the shelf....I was like no it was a waste of time thank.goodness for customer service because I would get better luck with zoo animals then going to that store read more

I went to T mobile store at Colton today and had an awesome experience given by Mr Brian Martinez. He was so patient and kind, spending time to help me to fix the problem in my phone. I am so thankful for his professional service and will go back again as I had a bad experience last time. Thank you Store Manager Chris Perez should be proud. read more

Great customer service! Brand new store and friendly staff! Very comfortable atmosphere and I will definitely be coming back for all my phone needs! read more

T-Mobile - New store - Mobile Phones Near Me - Colton, California

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I recommend this location to everyone margarita was very helpful getting me back into my Apple ID and she's very patient and kind much appreciated also Zachary and VICTOR were very helpful to other customers while I was holding up the line and I just really appreciate you guys over there at this location thank you Margarita read more

So I went down to this store and planned to upgrade my plan. As I was talking to the store manager, Frank, and he told me that I had to purchase 800$ in accessories in order to switch my plan. I did so and I was expecting them to change my plan to unlimited hotspot. Today I was using my hotspot and it said that I cannot use my hotspot that my plan never changed. I called corporate and they told me that THE STORE MANAGER SCAMED ME INTO BUYING 1,122$ worth of accessories!!!!! CORPORATE TOLD ME THIS!! DO NOT TRUST THIS STORE! He also made me over pay my TAXES!! AND PUT 90$ FOR DOWN PAYMENT!! They won't give me my refund and I have to face that negative person that makes me uncomfortable!! This place is NOT okay! And the assistant manager cannot even help us!!! Only THAT PERSON! This place is horrible!! Do not go in! This happened TODAY!! read more

Samuel is awesome!!!! I was told wrong information over the phone and I was going to be a very crabby patty. Samuel not only got me a new phone he got me a deal I wasn't even looking for. Thank you, Samuel. read more

Jess is an AMAZINGGG employee! Excellent customer service !!! Got us in & out quickly with our new phone purchase. If I could give her more than 5 stars I would! I highly recommend going to see her for anything phone related THANK YOU JESS! read more

If i could give 0 stars to Sandra, I would. I went in last week because i was interested in adding a line and getting a watch and Sandra helped me out. When asking for help, she had a little attitude in the way she talks and explains things. (I made it aware that I am a hard learner so she might have to repeat herself). I've came to this store since it opened. The worker was very rude and would roll her eyes when I couldn't understand things she was saying, she sounded confused herself. she kept giving me different numbers and prices then what 611 had told me. she was very unprofessional and unhelpful. she would pay more attention to her phone rather than helping me. when i asked to see the manager, she said she was the manager when i clearly know she isn't the manager. she was acting like a know it all but couldn't help me, at all. looking at the reviews, i believe Roberta W.'s experience with Sandra because she is so careless and rude. When I asked for the corporate number she even told me to go find it on my own. What customer service. I even had to make this yelp account to make a public review since she said she was the "manager". read more

Christian is awesome! I went to get an upgrade was out of there in 40 minutes!!!!! Super kind & knowledgeable!!!!! He sure does know how to make a customer happy!!!! read more

I went in a few weeks ago...had a few questions about upgrading our phones. Pablo answered them all and he made sure i was put on the best plan that would benefit us the best. He made sure we got everything we needed. Christian and Karl also made sure that everything went smooth and helped us out when Pablo wasnt in. They are very friendly and patient guys. Definitely has been the best experiences we've had with any carrier. We felt welcomed and didn't have the need to leave. The costumer service was absolutely amazing! Definitely recommend this store...ask for Pablo, Christian or Karl...they will definitely take care of you. read more

I don't even know where to start. I came in with my family to get my husband a new galaxy and to have the iPhone we just bought him ( that he didn't like) transferred over to my line. When we got there we where greeted by a man with longish hair I believe his name was Zach? Maybe not idk but he stated he was the manager. We tell him what we wanted to do and he says no problem asks for my ID and I tell him my name has changed because I got married several years ago. He then stated I needed to call customer service to have it changed or he can't help me I told him I have called and they told me I need to go into a store and the store tells me I need to call it's been going on for years (hasn't stopped me from getting new phones in the past) and he tells me to call while he is there and he we handle it so I call 611 and sit on hold for 15 and the lovely gentleman comes up to me and tells me he is off now and LEAVES!!! Then customer service comes on the line and tells me I have to change my name at the store! So customer service ends up calling the store and talking to a kid named Charles who said he will handle it I assume. So then 45 minutes later because everyone was now helping other customer Charles is now trying to change my name which took another 15 minutes after getting that taken care of he says have a nice day and I proceeded to tell him that's not even the reason we where here. So now we explain to him that we want to purchase the galaxy and switch the iPhone to me he sets my husbands phone up with his SIM card but doesn't help transfer anything over so there for we can't transfer my stuff over either he said we could do it at home I assume he could tell I was irritated because he gave us a free charger box and now here I am 4 hours later and still can't get my iPhones to sync one phone has half of my info and the new phone has another half so now I have to go back to another store tomorrow when it should have all been dealt with right then and there. read more

Horrible customer service. The guy that helped me was very courteous and friendly while the girl working there was extremely rude when he asked her a question about my account. She then interrupted us to tell her co worker about a show she was watching on the tv they have on display. After that I decided to go elsewhere. The girl shouldn't be working there. read more

Inept. Took 4 hours to transfer lines. Next day none worked and added another hour of my time at another store trying to fix it.

Worst experience I have ever had in my 11 years with T-Mobile. Not only did they try to charge me for additional services I didn't want but they were extremely rude to me and other customers in the store as well. This location is convenient for me but I would rather drive across town than deal with this. Rockey inparticular tried to be sneaky and lie about what was being offered to me. There was no miscommunication just flat out lies about what was being charged. read more

Had the best customer service from Erika. She was so helpful and attentive helping me with my new phone. Thank you.

Outstanding service!! I am so happy I came to this store, it was the best decision I have made yet. The young gentleman that helped me was Brian. After numerous stops at different stores Brian was able to get me the phone I wanted with some awesome accessories to go along with it. I am more than happy with the great service he gave me, along with the upbeat staff. I am definitely going to make this store my go to whenever I need anything. :) read more

Horrible experience and service. I walked in for a bill payment and upgrade last week or so and Sandra helped me out. She was absolutely rude and the worst "mobile expert" ever. (you guys should take away her name tag cause she's no expert at all) When i said i was paying a bill, she had an attitude where she didn't want to help me, and when i said i wanted to upgrade, her whole mood changed to happy. When I asked questions, she answered in a slow tone sarcastically as if I'm dumb and don't understand. She was on a group facetime call with her friends where they all were using profanity every sentence they spoke all WHILE she was helping me. She kept on playing with her hair and earrings and payed more attention to her friends and her hair rather than helping me. she did not know anything about any of the phones i had questions about. I was in there forever. Then she got a little too comfortable and started playing inappropriate music and i felt so uncomfortable. on top of that, she said i was MANDATORY to buy these certain accessories to upgrade when I know i don't have to do that. She kept saying i had to buy a screen protector, case, speaker, and wireless earphones or else i don't "qualify" for the promotion of a phone which is BS. and to top everything off, she was smacking on her food in front of me like if i was invisible, the least she could do is chew with her mouth CLOSED!!! How do the managers not see this type of behavior she gives. Sucks because this tmobile is down the street from home and looks like this tmobile lost a customer, thanks sandra for your not-so-great service. read more

I transferred 3 lines from Verizon to T-mobile at this store in Colton. The workers did a great job transferring all my pictures and contacts from my 3 old phones to the 3 new phones. I got three free S7s and I'm saving over 100 dollars per month. The service is just as good as Verizon and I'm very happy I switched. I want to thank all the staff at this Colton store. They got me in and out fast and made switching very easy!!! read more

We went here to look into buying a new phone for me and the lady helping us was extremely confusing and the opposite of helpful. She was looking on her computer and she had a list of all our phone numbers along with the models next to them. I told her my phone number and said that I wasn't sure of the exact model (because I got the phone a long time ago), but said that I thought the phone I have now is a black Samsung Galaxy Note 4. She confirmed the phone number listed with my phone is right and told me "Your's is just a Galaxy s4". I said "I USED to have a WHITE s4, but it broke and I got this phone that I have now, which I was almost certain is a BLACK Note 4". She insisted incessantly that my current phone was just a s4 and definitely not a Note 4, I even handed it to her to look at!. I figured she was right since I couldn't remember the exact model in the first place and she had all of the information right there in front of her face. Right after the store visit I ordered a phone case online for an s4 only to find out 2 weeks later that I was right all along and I wasted my money on a phone case for a phone that NO ONE in my family even has. read more