Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

The new store front beautiful and seated chairs and table…read more The costumer service was on point. Joe did an amazing job taking care of my family. I highly recommend going to Joe for your needs here. 12/10 I will definitely be coming here again.

Our service has been turned off after adding internet service to our phone service, our payment has…read moregone up so much and it was a $35 dollar add on. We try to resolve the problem and we have been ignored by customer service with the AI being no help and the store people lying to us I do not recommend using Verizon they have terrible customer service. Also made me wait out in the heat at front of store, at opening timedue to no employees available to help.

Best boost mobile hands down. They hooked me up and gave me the cheapest prices! Thanks guys!read more

I came to MacGuyz for water damage on my iPhone after a really frustrating experience at another…read morerepair shop. What stood out immediately was how competent and straightforward MacGuyz was. Even though they don't loudly advertise water damage repair on their website, they were far more prepared to actually handle the situation. They immediately knew my phone model, confirmed I'd taken the right steps (powered off, dried the phone, SIM removed), and clearly explained what they would do next and what to realistically expect. There were no scare tactics or loaded language--just honest, knowledgeable help. They were upfront about costs, didn't try to talk me out of getting help, and were cheaper than the place that explicitly advertises water damage repair but wouldn't even try. I left feeling informed and taken care of instead of stressed out. If you want people who actually know what they're doing, MacGuyz is the place.

helpful and knowledgeable Technicians reasonable prices,…read moreit was great to work with a small town business that has integrity and professionalism

They were very nice,professional and noligable and quick. My phone was fixed quickly.read more

Came in there to get my Samsung s23 ultra screen replaced. They over charged me and gave me a…read moregeneric screen replacement. I was charged $280 to receive a new screen with a thick black border. They also replaced my original S-pen with a generic one. Upon leaving suddenly my s pen that I had been using for the last month since I had broke my screen, No longer went inside my phone easily. The original S-pen says Samsung. This current pen says nothing. Beware of this company and remove any items from your phone before handing it over. ​

came back from vacation with water damage and not able to turn on.I was was worried I had lost…read moreimportant photos. I brought it here, on an holiday which I was shocked they took mine in and they were honest from the start about what they could and couldn't do. They clearly explained the process and pricing, which I really appreciated. Chris was able to get enough charge into the phone by replacing the battery so I could save all my photos -- a huge relief. In the end, I only paid $20 and gave a left a tip forr the diagnosis and troubleshooting, which was absolutely worth it. Chris was professional, knowledgeable, and genuinely helpful the entire time. I never felt pressured or overcharged. Great experience overall and I highly recommend them! They have a Fontana store too so convenient!!

Awesome Place. They fix everything like phones, computers, and tablets. I come here all the time.read more

Absolutely terrible. They almost never answer a call and when we needed to replace a phone…read moreimmediately they refuse to tell if they have it in stock. Then we need to go to the store and wait an hour to answer that simple question. Highly recommend any company other than AT&T.

Do not switch your service to AT&T Wireless and get screwed in their promotional credits to upgrade…read moreyour phone. Last month I spent two hours on the phone and got my credits update and located my trade in phone. Now again this month no bill credit and I have to call the retention team again. I wish I could just get out of this contract and go to my old carrier I had for years. Now it will be another two hours on the phone. You been warned of their empty promises and poor customer service.

The one star is for the gentleman who did fix our cellphone. He was very nice and fast and…read moreefficient in terms of cell phone repair. He also was very polite on the phone letting us know of the price of our repair (30 dollars) and that he could do it within half an hour. We went inside the building and it was pretty hard to find. We arrived at the booth and was greeted by a gentleman who told us it would take 2 hours for the requested repair and would cost us 40 dollars. We told him that we were told that the repair would cost 30 dollars and he finally did give it to us for that price. He seemed like a nice gentleman and he gave the technician a call so that the technician can come in and do it for us. What didn't sit right with us was the overall dishonesty (I.e. Being told that the technician was working on our device when 10 minutes later the technician arrived.) Now here is the very reason why this place gets a low rating. I had called in in the morning in order to ask for directions to their booth. We paid in cash for their services and left. Hours later I receive a phone call and voicemail stating that I had gone in for a 100 dollar repair and did not pay. However this is obviously not true and they had the wrong customer. I then received a very unprofessional text message stating the same accusation. I finally called back and told them of the services that we had done and that we paid in cash. All the gentleman could say on the phone was oh sorry. Really? After harassing me with a phone call, voicemail, and text message, you would think that there would be more of a proper way of apologizing to the customer and some statement acknowledging that obviously there was a mistake. Needless to say I will not be returning. I will advise that they keep better records of their clients to prevent such mistakes.

This was by far the worst customer service I have ever received. I went in to get my iPhone XR…read morefixed. I needed the whole back replaced and they told me it would be $140. I left my phone for hours. When I returned they handed me my phone and the "new" back piece looked like it had been dropped sever times and was dirty. You could see all the build up in ever crevice. There were gashes in every corner of the phone. When I asked why the "new" back looked like it had been dropped several time they then told me they put used parts on. I was never told or agreed to used goods. When I asked why I was told it was $140 for a new back and got used parts the woman started to get mad and told me she didn't see what my problem was it looks fine. When I wasn't ok with what they had done the woman started telling the guy working on the phone to hurry up and put her old back on the phone and get her out of here she is wasting our time just hurry up and get her out of here. It then took another hour and a half to get my phone back. Such a shady opposition. An older guy kept trying to offer me other options but there is no way I would give them any business. I hope people read all these reviews before they give them business.

Became a new member recently and let's just say this certain place I don't know what it is but…read morehorrible customer service, if I was the manager I would double check who we hire because there customer services and support is horrible telling me there's nothing I could do about my billing nor trying to help us out in any way or any plans and such . The girl that works that as well likes to laugh in customers faces while reporting a problem. Verizon do BETTER!

Walked into this store to purchase a new apple watch, it was around 10:20am on Thursday, 6/9, store…read morewas already full with customers. One attendant was in the back, another was helping a customer. There was no sense of organization, no opportunity to sign in, and no guidance or acknowledgment from either employee about wait times or otherwise. I recognize they were busy but after waiting for about 25 minutes; I left. A few other customers also left. Please consider your intake process for customers as they arrive. I went to the Fontana store later that day, and was immediately greeted by an employee, I was out of the store in less than 5 minutes (as a result of an online order/store pick-up)