My mom and her husband went to T-Mobile to get their phone screen replaced after being told they had a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust. read more

I had an amazing experience with Jose today. I went in to get my screen and camera protector replaced. What I'd be dreading to do, thinking it'd be a hassle was so easy with him. He was so nice and readily available to help! If everyone is as kind and helpful as him, I would recommend coming here. read more

Worst service ever. Worst third party company. They never want to help customers. They always send them to corporate stores when they're capable of serving just the same read more

The staff is very disorganized- the have a waiting list but it's not visable nor do staff communicate the fact. Customers have to inquire and it seems like not all of the staff is aware of the list, a staff I asked simply told me please take a seat & wait. Been here 30 min and all of the reps are still with the same customer either they need training or a manager that runs the store more efficiently. read more

I went in to purchase a new phone June 2025. They added a Party Box Speaker to my account that day that I did not purchase. I have gone in, in person, and they refuse to remove the charges. Fraud!!! read more

Estafadores en esta tienda me robaron por mucho tiempo y ponen dispositivos q nunca compré

I have been here for almost an hour, and only two staff members are working. When I walked into the store, no one greeted or assisted me. I was left waiting with no guidance. read more

My family and I have been long time T-Mobile customers. Unfortunately I can't give a good review. The employees are fairly new and not professional at San Fernando location. Two of the employees were argumentative and rude. We were first helped by a female employee who was not helpful at all. This is actually the first negative experience we've had with T-Mobile. We had to drive to the mission hills T mobile to get friendly customer service. Hopefully the employees at San Fernando get training in customer service because it would help T-Mobile sales. read more

Please don't come here!!! I walked in today around 6:30pm, and this lady ringed me up to help me. She was a short/ wide girl, whose eye kept twitching, and she tends to talk really SLOW. I asked if the Apple Watch that was priced at $750 consist of Aluminum or Titanium? She stared at me with a dumb look, and asked "you mean to ask me if it looks like the picture over there?" Like what?!!! I proceed to ask her to write down the Apple Watch prices for me on a notepad about the "promos" and requested the paper. As she was writing it down, I told her I'll be back tomorrow..... Then, she proceeded to say, "I won't be here tomorrow," insisting I get an Apple watch. She gave me sketchy vibes... Also, I didn't ask if she'll be there tomorrow, and I thought customer service with t-mobile allowed you to ask questions concerning their plans? Afterwards, I asked for the note she had, and she didn't want to give me the note. That place just gave me a irky feeling, I would definitely say this place looks like they would scam YOU. Thank god I left, that lady was being so PUSHY.... (If you're reading this... I'm an electronic engineer, do a better job, and understand what you're doing.) read more

I'm not the type of person who likes to make review or complaints but they really need to improve the costume service, When you enter the store they don't even say welcome to you oh good morning nothing oh what do you need..they don't give you any type of information..you just to wait and be patient read more

Suzi did such a great job! Gave us a lot of information and we left with 2 phones and wifi for our home. Unfortunately, the process was long due to our previous providers and transferring our information over. However, she had such a positive attitude although the process was grueling. Even stayed a little after to help us transfer our mobile information. She was awesome. Me and Jessie appreciated it so much. read more

I will gladly leave a positive review. I went in to buy my mom a phone as a Christmas present on the 24th. Jorge checked his available phones for me over the phone & I went in to purchase. Jorge was very helpful from the jump & the manager Vanessa was also kind everyone working there greeted me and were kind!! (: I even went back the following Monday to get my number switched & Jose made it quick & easy for me to do so. Great service thank you guys!! (: read more

T-Mobile - Mobile Phones Near Me - San Fernando, California

Walked in to purchase a new phone for a family member. I chose to do the 24 month bill credit so that meant I only pay tax and go home with new phone. First guy helped me and I chose one for $225. He said I would need to wait 20 minutes for them to bring the phone out. So I sat and waited. Finally he returns and says someone else will help me as soon as they finish with their other customer. Another 10 minutes. And finally they call me up. They pull up my account, start opening the phone and as I get ready to pay the tax (which should be around $23) they tell me my balance due is $156. $156?????? I ask for what. He says it's for the tax, and I'm required to purchase a charger and phone case from the store. So the total is $156. And on top of that I still owe $225 over the next 24 months. Absolute scam. Shameless. Stay away. I'm sure they get away with it if someone really needs a new phone. read more

I went to this store in September 2022 to get a new phone for myself and my mother. When we got out of the store, we came out with two new phones, two FREE new cases and FREE screen protectors... they also gave me a FREE extra line that I did not ask for but I was happy with the service and all was good in my life..... I am now checking the bill (April 2023) because I decided to pay off my phone in full, only to realize I was being overcharged this whole time. None of the accessories they claimed to be free were free. I was also being charged for two chargers for the phones which we never even got. The line that was given to me that I did not ask for was also not free!! I have been paying $20/mo for a line I am not even using!!! I had been paying for accessories that I would've never even gotten if I knew I was going to pay for. I could've easily bought cheaper ones at Amazon instead of paying monthly. I had to have multiple conversations over the phone with T-Mobile and the store to get this resolved. I managed to get the "Free" line off my bill but I did not get refunded for what I had already paid because I have "no proof" of me being told it was free... even though I still have the paper where they wrote down "Free Line." These people are big time scammers!! Check your bill right after you visit if you dare to go there and question everything you see on the bill because most likely you will be paying for crap you didn't ask for. These so called five star reviews are either from people who did not check their bills or are probably friends/family of the scammers. read more

The staff at T-mobile were fantastic!! In particular, Chris helped my family and I tremendously! I already had an account and transferred 2 family members to my account. Chris' people skills are on point. Also Jackie happily spent time answering my brother's questions on how to use the iPhone. Everyone helped without hesitation and happily. I highly recommend going to this T-Mobile location. We even got a fun bandana for our dog Polly. Even Polly jumped onto the T-mobile bandwagon. read more

T-Mobile - Mobile Phones Near Me - San Fernando, California

Unparalleled service at this location. Denise was quick to attend me, get the phone and merchandise I requested. No haggle. Manager was on site, came to help with merchandise applications (three screen protectors). Both he and Denise had friendly banter and got to know me, asked me questions, and made connections. Another staff member asked about my shoes (Converse rainbow high tops). I've been to other stores (as recent as same day). They kept me waiting 45 minutes and attempted to up sell me, only to find out they didn't even have what I wanted. The result: T-Mobile, San Fernando has a customer for life. Here, I know I can find excellent customer service. read more

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I wanted to upgrade to a newer iPhone and they said they were having a "promotion" if you buy a phone you get 2 "free" apple watches. I told them we'll go check other places out first and they told me they would save the promotion on my account "free of charge" I went home & checked my account and they added 2 lines to my account without my consent! I had to go back again and wait like an hour for them to remove them. And they charged me those 2 lines in my bill. I should of listen to my instinct that was telling me it was a SCAM. So come here if you want to get scammed & forced to buy a screen protector & case in order to buy an iPhone!!! read more

Let me get started they have the worst customer service ever starting off with their attitude if you don't agree with something. 2 they tried forcing me to buy a charging box a screen protector and a phone case! Saying it's store policy or I can't buy a phone! That's not right if I want a phone only I should be able to buy a phone only wouldn't recommend The guy helping me tried to say they only charge was going to be the service fee and the charger box but he was going to sneak the screen protector for 40 onto my plan which I " wouldn't pay at the moment " but it'll be charged to my account monthly! Then I over hear them trying to sell a Apple Watch to a older lady saying it's " free" with a new line not telling her she has to pay a service line for two years or else she would have to pay the watch in full if she cancels They always try to hide charges in the account so people don't catch it if you don't pay it up front they need to be looked at by T-Mobile Corporate read more

I DO NOT! Recommend this store. So this is the second time we do business at this location. But yesterday's experience has been the worst we have ever had. - My wife was deceived, she was told if we bought an iPhone she would get one free. Checked the receipt afterwards and Nah! We were being charged for the second one - She was told we could get a free keys tracker device, Nah! Not true, they charged us for it. - We never asked for insurance on both devices, I just received a text from them, look at my picture attached. - My wife wanted to pay for all cash, the gentleman selling the phones didn't ask, he automatically assumed we were gonna finance. He never asked. I have a couple of questions, - How many people are being ripped off at this store daily? - Did the guy selling us the phone assumed we were not gonna do anything about it? - is he doing this for the commission? This is a sad story. Making the store and all their employees look bad. Scary how if you don't check your receipts or if you don't pay attention, you can get jacked for your money. We are going back today to see if the manager works out a deal with us. But I DO NOT RECOMMEND THIS STORE TO ANYONE!!! read more

T-Mobile - A text from T-Mobile informing us that we purchased insurance, which we never asked for. - Mobile Phones Near Me - San Fernando, California

Visited this location last monday and I was just completely unsatisfied. Customer service was terrible. Employee named Andres was forcing me to take things I didn't want and on top of that rude!!! Have been a loyal customer to T-mobile for years now but I will NOT be coming back to this location! read more

This location probably has the worse customer service (from a manager) than any that I've ever seen before. The clerks were fine, but the manager needs a lesson in how to interact with customers. C-U-S-T-O-M-E-R-S Those are the people who give your company money, so that you in turn earn your salary. Customers are important. Treat them well. read more

Terrible service! My dad went to have his phone check. He was the only person in the store and was asked to have a seat and was told he would be attended promptly. Meanwhile, the staff walks to the back and out of site. 20 minutes later, he's told by the female in the lobby the technicians went to lunch but will return shortly. Was he suppose to wait 30 minutes while they were in the back having lunch? read more

T-Mobile - Mobile Phones Near Me - San Fernando, California

Waste of my time, I switch over from sprint to be a FULL Tmobile customer. Customer service was horrible second time around. First time Vanessa was quick and friendly and then second time came In because I was told to come in once the device was received. Chris was so unprofessional even drop my phone on counter after he seen me search up the review on the web. Then he wanted to be helpful but honestly was not helpful at all. So unfortunately I won't be coming in to this location less alone recommend this location one person messes it up for all with the "ehh whatever attitude" . read more

Jorge helped us out and began to explain pricing with a new add a line which had a bundle with a case or screen protector BUT this it is NOT mandatory! My brother added himself to my account and he was bundled a $60 screen protector which was included in the price BUT Jorge never explained to him that it would be financed on our bill. There was discretion to the bundle and to begin with as a former employee of Tmobile/sprint all he should have paid was taxes and an activation fee because my account did not requiere a deposit!! Super terrible service if there would have been more clarity and honesty maybe we would've bought the screen protector ourselves instead of "including it". Selling dishonest is not the way Jorge. Won't come back to this location. read more

Hello, Guys! I just wanted to say, shout out to Andy for being such a good person to negotiate with! He is such a high spirited person , really nice and respectful. I definitely recommend you guys to speak with him. read more

Over all love T mobile but there is one in San Fernando I will never shop in again due to rudeness and disinterest in helping.

I wish I could give this store all five stars because my family and I have been serviced here for more than a decade. Today on Mother's Day, my mom, aunt, and uncle went in to purchase new phones but ended up leaving with nothing but tears in my mother's eyes. When they got there all of the service consultants were busy so they asked for my mom to wait and roam around meanwhile one of them finished. As minutes passed, more and more people began to show up. If you've been at this location you know that they're "line" or "line list" only exists when it's convenient for them, rather than the guests. My mom was there before anyone else had arrived but yet, the team members helped other people out. One of the consultants realized their error and approached another team member and asked him if he could service my mom because she had been waiting long before anyone else. This TM than looked at my mom and told her that she needed to wait regardless or she could leave. My mom was appalled and told him it was unfair because she had been there before anyone else. He than began to raise his voice and yell at her saying "you have 2 minutes to get out, or I'm calling the police". He pointed at the door and yelled, "get out! If you want me to open the doors for you I can do that too but leave!" My mom was embarrassed and harassed in a store within a community she has been in her whole life. This team member who also claimed to be the manager harassed my mom and got her to leave the store. He made her cry and yelled at her in front of so many people. I have never been the type of person to post a review but this was just unacceptable and I will be reaching out to corporate or will be taking legal measures. As a store, T-Mobile does not reserve the right to refuse service and let alone isolate instances of discourtesy. When she asked him for his name he didn't even want to give it to her and told every other tm in the building to "ignore the old lady". This is unacceptable. We will be canceling our lines with T-Mobile going forward and ask of any other person who reads this to do the same. What would you do for your mother? Or what would you do if this guy would treat you the way he treated my family!? This is unacceptable guest service!! read more

T-Mobile - Awful customer service, "manager" - Mobile Phones Near Me - San Fernando, California

Guillermo definitely gave me a great experience at this T-Mobile he we was very patient and friendly! He was great at multitasking while my phone was syncing he worked efficiently to assist three other customers as the store became busy. Definitely carried the team would love to come back for future assistance. read more

System was slow but Andy & Vanessa were so helpful & lively! I was in a rush & hope I wasn't impatient to them but anywhere that can make me laugh is definitely were worth coming back. ! Thank you guys. read more

Just want to take a moment to thank Nayali for taking the time and having patience with my wife and I today. I came in to this location already frustrated as I had visited another location on Glenoaks and had a terrible experience. So honestly wasn't expecting any different. But to my surprise we were treated very kindly by this young lady she made our experience a great one. Very informative and eager to answer our questions. Thank you once again she loves her note 10 plus. You will definitely see us again. Also thank you to Martin for his assistance. read more

3 workers here they see you standing and they don't even know how to say I'll be right with you ! read more

T-Mobile - Mobile Phones Near Me - San Fernando, California

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I have been a T-Mobile customer for years. I bought a new phone, and before the 14-day window was up I decided I didn't like it. I was going to return it (I had two days left of the 14 days) then had a medical emergency and I could not make it back to the store. I finally was able to go back two days after the 14-day window. The store said they wouldn't do anything and to contact T-mobile company, so I did. They said to contact the store, who had already said no. All I wanted was a different phone. Now I will put the phone on my CC, and unwrap myself from T-Mobile. I just knew once they merged with Sprint and John Legre retired the customer service would go to hell. Didn't take long. I will go back to AT&T. read more

Thank you Stephanie and Saul for helping me with my new iPhone 12pro!!! They fixed the problem the other store from Glenoaks created!! Stephanie and Saul were friendly, knew basic troubleshooting skills by looking at the system and great customer service skills by giving me a better experience and fixed my problem in 30minutes!! Thank you again Stephanie and Saul!!! I would recommend this store and representatives if you need help with your phone. I hope your manager sees this and give you a big bonus and a raise!!! read more

The employees weren't very helpful. I came in to change my screen protector and and they gave me absolutely every excuse to not do it. I've never had this much difficulty at any other T-Mobile, by the employee, his supervisor and then his manager. The guy changed the policy 2-3 times, and at one point started contradicting himself. Yikes. read more

4 minutes ago 7 year customer. Ready to purchase a phone today. They seem to be worried about the phone calls istead of 1 on 1 customers service. We started our processing my order until she started atending another customer. Then totally forgot about me. Defeats the purpose of a store front. 100% ready to purchase a phone today. But I had to walk out. read more

Cole was really helpful and professional. I came in to upgrade my broken iPhone X and unfortunately was not able to do it due to personal reasons but the staff was understanding and helpful. read more

Worst experience ever at a T-Mobile store. Was promised phones after making an appointment for next day. Took parents back next day, thinking we would be getting new phones. Changed my account, parents signed up for new account from ATT before we were told they had sold out of the phones we were promised. I can understand selling the phone if we didn't show up for appointment, but we were there on time and then had to wait a half hour b/c the same guy made it clear to everyone else he had us ( do they work on commission?) Parents were disappointed and we were there for 2&1/2 hours only to leave without what was promised. Oh! And he tried to take my fathers phone for the trade-in, knowing that we wouldn't have a phone to replace that one! Hello?!? Just called b/c I got an email stating my phone was delivered and the same guy can't find it. If I didn't have to go back to find out what the hell is going on, I wouldn't. Please don't waste your time here. read more

I came into this T-Mobile store on 10//29/19 at around 11 a.m. to repair my screen on my iPhone and since I was also in need of a screen protector for my Apple Watch series 5 I was greeted by Jr. because there is 2 Martins that work at this store, but any who I'd like to give Martin Jr. the thanks he do gratefully deserves he sold me all the necessary items and even went as far as installing them into my devices, real humble down to earth guy who is very professional in what he does... I'd give him more stars if I could,,,,, Thank You Martin Jr. read more

Came to T-Mobile to upgrade my 2 lines Nayali was very helpful and informative. She knew what she was talking about, I was very surprised how much she was able to help us out. We had gone to another T-Mobile that didn't know what they were doing and made me get stuck with an additional phone. And pay additional fees. If your not trying to waste any unnecessary payments just go with someone who has more experience. Glad we decided to come to this store. Thanks again to Nayali for all her help, honesty, and great customer service! We will be coming to this one from now on. read more

I would like to speak highly of a certain employee whose name is Gloria she's located in the 9705 store in San Fernando she has been a great help to me this is the second visit on the first visit she informed me of the Tuesday freebies and I was able to get an umbrella and it so happens that on that day it was raining sycophants she's very personable has a great personality and is extremely helpful to the clients. On my second visit she was able to accommodate me with Netflix as well as giving me advice on some hacker that I was having problems with and in addition to that she was personable highly intelligent and very nice. Thank you team mobile for hiring her read more