AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd…read moretime I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years.

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼

Alexis was helpful and professional. Helped me save $80 per month on my internet service. Also…read morehelped me move 3 phone lines from Verizon to Sepctrum saving me $175 per month! Hopefully the service itself is as great as Alexis.

They always tell you they don't have the device you are looking for but they can order it for you…read more I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

Gbit Tech did an amazing job with our home low-voltage / networking install. Golan and his team ran…read morehigh-speed networking throughout the house, wired up multiple ceiling access points, installed a fully wired security camera system, and mounted a couple TVs with clean in-wall wiring. Everything was routed back to a central rack in the basement, and the work was neat, organized, and actually tested. Not just "looks good," but properly finished. I also came in with a lot of specific requirements and definitely took us down a few rabbit holes. Golan was totally game to go there with me and think through the weird edge cases, but when things started getting a little too "okay, this is getting ridiculous," he'd pull me back and steer me toward a smarter, cleaner solution. I genuinely appreciated that. What really stood out is it never felt like he was trying to upsell me. Just honest advice, solid recommendations, and a clear priority on making sure I was happy with the end result. Professional, responsive, and detail-oriented. I'd hire them again in a heartbeat.

Hired Golan to install a new Ubiquiti system with Unifi G6 cameras and I have to say Golan knows…read morehis stuff! He was so patient with me during our first meeting from answering all my questions to helping me make the right decisions on equipment needs. On the day of install, Golan and his team were fantastic. They worked carefully and with respect, something which can be a hit or miss with contractors. Golan consistently went above and beyond on answering questions and finding solutions to unique challenges. He's also as picky as I am on making sure everything is perfect! Golan is truly an artist when it comes to making sure your rack looks clean and organized. Don't hesitant to hire him!

Thank you for best customer service. They help me to find the phone. I liked really good prices and…read moreyou're really good customer service.

I went in to get a new phone. The data transfer took several hours, not sure why. When the phone…read morewas picked up, they said it was ready to go, but that my original phone had died. Why they let that happen at a literal phone store is beyond me. So I have the new phone at home and try to send out a text, and what do ya know, I cant because there's no SIM card. Also it doesnt seem like all my data was transferred over. I've never had a phone purchase go this badly.

Here's a polished version suitable for a review:…read more I'm rebuilding my home in Altadena and realized at the last minute--right before we closed up the walls--that I hadn't run any coax, Cat 6, or wiring for home entertainment speakers. I was in a serious time crunch and needed help fast. After calling a few companies, Tony immediately understood the urgency. He showed up that same night after finishing his other jobs, brought a crew, and got everything completed before the walls were closed. The quality of the work was excellent, the installation was clean and professional, and the pricing was very competitive. I highly recommend Tony to anyone looking for quality low-voltage wiring, networking, or home entertainment installation work.

They responded in a very timely manner. Very professional, extremely good communication.read more

This company works on SO MANY SHOWS that it's hard not to see them around. But here's the key to…read moregreat service with DuTel, ask for Tim. He's their key. He's been there for like 10 years and he know EVERYTHING there is to know about any technical computer, internet, wireless...thing there is. They even do international! For the Miss Universe Organization they send out 2 technicians (2 techs!) that wire up a whole office over seas! Trust me when i say that they are well worth the money, but remember ask to have Tim set it up. Next best would be Joe, Bud, or Dennis. Please enjoy using this company for all of your technical needs!

My company has worked with DuTel for the last 15 years of so. Craig and his crew are total…read moreprofessionals. We've worked together on awards shows, conferences, product introductions - you name it. Despite short deadlines and last minute changes, they've always come through for us.

I attempted to add a new phone line online while keeping my existing number, and it completely…read morederailed my account. The number ported to the wrong line, and online customer service wasn't able to fix it. Thankfully, I went into the Van Nuys store and the manager, Kelvin, stepped in. He resolved the issue quickly and even followed up the next day when my iMessage wasn't working, resetting my PIN and making sure everything was functioning properly. After this experience, I highly recommend skipping the online system and going straight to the Van Nuys location for reliable, knowledgeable support.

I always come to this location whenever I need a new phone or have a problem with my account. I've…read morebeen a customer for over 10 years, and I've never experienced customer service like I did today. I came in today (Thursday) at around 10:10 a.m. There were two employees working, and both of them seemed unhappy and acted like they didn't want to help anyone. I asked a simple question about my second phone, and they made me feel like I was bothering them. They were unfriendly, impatient, and didn't seem interested in helping at all. This was by far the worst customer service I've ever received at this location. No customer deserves to be treated that way. Unfortunately, I don't remember their names, but I hope management looks into what happened this morning.