It's a good sign, not having to stop by for all these years. Yes, I'm aware of free Tuesdays but my work schedule makes it difficult to enjoy this perk. After a stressful Sunday morning phone emergency, I knew a trip here was necessary for both my recreational and work lifestyle. I had a dinner engagement with friends that afternoon. How would I contact them? And with Monday being a workday, I was pretty sure there'd be work texts and calls that morning. I ordered my replacement that wouldn't arrive till ten days later. Yes, no cellphone for ten days is unfathomable. Stopping in a little after 1 pm, I saw a couple guys with T-Mobile shirts on. Ivan greeted me and I explained my situation. After unsuccessfully helping me restart my phone, he and I agreed the best alternative was to get a new phone to use. Twenty minutes later, I left the store with a phone that I could use in texting, calling, and receiving texts and phone calls. I stopped in later in the week enlisting Ivan's help in transitioning information. On Friday, I stopped in while the door was being repaired and Christian patiently helped me transition to my replacement phone. Big thanks to Ivan on my 1st two visits and explaining things and helping me plan the transition. Thanks to Christian for getting my new phone in order. This is still my go-to location. read more

Everything went well. I was immediately greeted and walked through the process of buying a prepaid SIM card. Irene was awesome. She explained everything thoroughly, helped with decisions and installed the card in the device. read more

Really helpful staff, though for how large the building is I thought there would be more people available (there were only 2 staff). We had to wait about 15 minutes but then were quickly assisted. Street parking. read more

Have you ever experienced a time in your life when everything was going wrong, no matter what you tried? Road blocks, one after the other was what I have been going through. I wish it for no one. In the middle of experiencing turmoil, I walked into a T- Mobile store on Van Ness, because I needed to change back my phone number to my previous one otherwise I would lose some accounts associated to it. I had little hope, but I had to try. Immediately, as I walked into the store I was greeted warmly. Team member Lauren addressed me with sincerity and asked how she can help. I explained my situation of needing to retrieve my previous phone number, she got to it right away. She checked out my phone, and took it to the back of store to get her manager's attention. Lauren and her manager Frankie, came back to where I was sitting. Frankie was very warm and had positive vibes. As Lauren was working on my phone Frankie was friendly and I felt assured they could accomplish my goal, which they did! The whole experience was very smooth. As a customer I felt cared for, prioritized, important. These days with touch-less, face-to-face interaction due to mobile phone's growing capabilities, it is a rarity to be able to interface with another human for customer service. I appreciate T-mobile and their team members. T-Mobile got it right with Lauren and Frankie. It's not an isolated experience, I received great customer service from the SF downtown T-mobile store as well. Go T-Mobile, you're doing customer service right, thank you! read more

Such great service and all the extras offered with signing with T-Mobile, I brought my friend who switched too. I had T-Mobile until early 2010 and they still didn't have the iPhone- so I switched carriers. A change was overdue so I made it. The Geary store didn't make it easy (and it's ***not a corporately owned store) but here at the Van Ness and Pine location, it is corporate and they have their act together. Now everything's working perfectly and I'm enjoying crystal clear connections, 5G, free wireless on planes and all the extras they threw in like free AAA, Netflix and hardware upgrades every year (or two, I forget!) Anyway, it's great here, ask for Ed at the Van Ness location. read more

T-Mobile - New iPhone 15Pro - Mobile Phones Near Me - San Francisco, California

Incompetent, time wasting, ignorant customer service. To summarize, they have been telling my mother that something was wrong with her IPhone 8, but the problem was on their backend. It took my mother 3 months talking to different agents for them to figure it out. So, my mother stopped having cellular data on her phone. She could only use it with Wi-Fi. She brought it to the Geary location and then twice to the Van Ness location. Everywhere, she was told that she has to change her phone. Finally, she decided to switch to iPhone 14. At the Van Ness location, Denise was helping her. First of all, when they were figuring out how much she would pay per month, Denise forgot to mention that there is a $35 upgrade fee. Art, the manager, later told us that everyone knows that. Ok, whatever. After my mother switched the phone, we were making sure that everything was copied ok. The new phone was on Wi-Fi. Thank God, my mother realized that she has to turn off Wi-Fi to see that there is cellular data. The data was not there. So Denise realized that she has to do some work instead of giving go away messages and called their tech support. Turns out the issue was on their end. We asked whether the old iPhone 8 would work now. Of course, Denise did not know. She started doing a refund and copying back data to the old phone. Yes, the old phone was working now. Denise, presented as how great T-Mobile was able to resolve the issue. We have spend 3 hours there not to mention all the time my mother has wasted before. We asked to speak with the supervisor, and Art came to us. He was as little help as Denise though trying to overwhelm us with details that made no sense. He gave my mother $50 for her trouble. To Art, that was good enough. Avoid T-Mobile. There are plenty of other vendors that are cheaper like Mint Mobile with better customer service like AT&T or Verizon. They are bored at T-Mobile, they don't care about existing customers, and they show you on every occasion that they would like for you to go away. read more

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Terrible. DONT TRUST KATHERINE. And if you get her, make sure to ask all questions about prices being added into your account if you're adding a line and she starts telling you about the deals. Special shout out and thank you to the TWO LADIES working today at 9/4/25 6pm who helped us figure out that we were charged an extra line and an upgraded plan we were unaware of. They helped us as much as they can and I HIGHLY appreciate them. They need a raise. Gave an extra star because of them. read more

I brought my senior friend to this T-Mobile to purchase an I-phone. Jessica was courteous and patient as she explained the deals while I translate to my friend. After a while we realized their prices were out of her budget and drive to a nearby Best Buy to purchase an open box one. As soon as we came back to T-mobile, a young lady (forgot her name) set up and migrated her contact info from the old Samsung phone. When the store got busy TK took over. It was definitely a team work. We left the store so satisfied. I highly recommend this location because every young people who work there are so polite, efficient and always find a solution according to customer's needs. read more

Went in for a phone upgrade, and the customer rep low key refused to help and just kept saying over and over I needed to get on the app. Like so odd, help me get a new phone please. I would give less stars but kinda feel bad for them. read more

Everything was great. They are very professional and knowledgeable. I highly recommend them.

Shawna and Joseph solved my problem of not being able to access my phone. Joseph took a long time to work on my phone and he got it to work again and he also worked to get me a new pin. Both were patient and polite. Joseph even offered to walk me across the street. read more

This store has very bad manager temper, I think he got Mental Illness (there 2 managers there after I talked with customer service, the one bad temper is the bald one, I don't know his name), he yelled at me when I came to this store & I talked nicely, maybe because I am a woman, so he only can yelled to woman, not to guys I guess. I came here because I bought Samsung S24 that the sales guy said free with the Samsung watch (on promotion), before 14 days I figure out my old phone work, so I changed mind & returning the phone & watch. I brought the S24 & watch to store. When I about returning both, the sales guy said I can keep the watch, is free, I am long time customer so its free. He never told me about the service charge & wearable charge monthly, its the same like buying the watch is like $20/month for 20 months +14/month wearable charge. I don't want it when figure out my bill a month later. If I knew there charges every month same as buying new watch, I would return the watch also, I am not even like wearing watch. Its like fraud & tricky from Tmobile & sales guy, or maybe he doesn't know about the products & not telling me will be charges every month. I came to this store to figure out if manager can help me, but what he did just yelled I am not responsible, etc. I confused, not because not responsible but I didn't know there will be charges monthly for the watch, and why he yelled at me instead to help me & looking my account, he not even looking my account except yelling. I don't come to a store for argue or fight, I was hoping if he can take a look my account & if there any way to help me. If he talk nicely, maybe I just take the monthly charges & give the watch to someone as a gift, (eventhough I feel being tricky/fooling), this store employee never told me about monthly charges, & the very bad temper manager won't listen, explain or help, instead yelled. Just thinking I got rob.... by mental illness store manager, because his bad temper & yelled. Another review is true, this store have lazy employees, when I came here a while ago the employees just sit down & looking at their phone, they don't care surrounding. Un-proffesional/poor attitudes, they're at work, not at home. Probably because the manager like that too, poor attitudes, manager should be able to help, & looking my account, but he doesn't care, he not supposed to be a manager, very bad temper. Please be aware, Tmobile try to sell products, but there service charges later per month & wearable charges same as you buying, when they said for free actually not free, they don't tell you that you have to pay monthly. Its such fraud & tricky actually, especially at this store, the lazy employees not telling you about the charges you will get monthly, maybe to make things quick & they can get free time again & looking on their phones again. Don't go to this store...the Manager have BAD TEMPER, YELLED at you before even try to help you & not even figure out your account, especially when he see you a woman, come alone. He yelling first at me when I am not even sit down for 1 minute. This store is BS manager & employees, they screwed up, don't care things. I am long time customer with T-Mobile actually, 7 years, I have few lines & always paying my bills that I am aware if there charges that I do example international calls, but this manager make image of T-mobile bad, maybe I have to change phone provider. read more

T-mobile engaged in decitfuk prsctices. I suspended to a line so that we would not pay monthly fees but they made that specific line the primary line and so Inwas charged regardless but they never told me. In fact, every time I called they said that I was not being charged for it as it wa suspended. This was a line we got for my teenage daughter but they decided to make my husband's line (who is the only person who can make changes on the account), the added on secondary line which is the only line we could have suspended and not be charged for it. So, bottom line, stay away from this company unless you like being decided and fleeced. read more

This is worse location ever Lazy employee and unhappy Sounds like they work for free I have been waiting 30 min in line ever there is 2 employees are free , like I took pictures They are playing with phones And they told me we will take you soon Hopefully someone responded can see this text They will lost more customers like they do me I know where t mobile come from They not suppos to be like that read more

Not that much I can expect from a cell phone company. That said, the folks here are all super nice very helpful and bent over backwards to help me. Christian is excellent. And help me numerous times to get some stuff resolved. Very rare in the mobile phone world. read more

My phone settings were acting up. I went to t mobile and the very helpful person there fixed my phone settings right away. I had no bars for three days. Don't know about phones too much like these young people. I guess I'm getting old! The T-Mobile people are very helpful. I would recommend them anytime. read more

Shout out to Frankie and Jose at T-Mobile on Van Ness SF,CA . Went in today to switch from a 20 year account with Sprint to the merged companies . We upgraded and merged accounts over . We had THE best customer service , very polite , very informative , very helpful and very patient . All service reps were very friendly and during our visit each one said hello , the store was very sanitized and ALL safety precautions were taken . You guys did great !! Happy Holidays , play safe! XO read more

Just had the most amazing experience at T-Mobile. Kierstan greeted me immediately and put me at ease with my anxiety. I was with AT&T for over 2 decades and enough was enough. Kierstans service is top notch! She was so patient and explained everything to me about transferring carriers and what new phones could offer. I signed up on the spot with T-Mobile and also their internet service. You can't beat their spectacular prices. The service is unprecedented and I applaud her professionalism, expertise, knowledge but most of all she has compassion for us older generations. T-Mobile is my new go to for cell and internet!!! read more

I can't even send _a freaking text_ from my own flat half the time. Zero stars. I hate to think what will happen if I ever need to make an emergency call. Guess I'll just die. read more

Out of all the T-Mobile's I've been to, this is the best store in the bay area! Do not go to the one in San Mateo, they are horrible. I like to refer all my friends and clients to Caleb. Ask for him. He's the MAN and will help you out with the best customer service ever! Feel free to private message me if you have any questions. read more

T-Mobile - Mobile Phones Near Me - San Francisco, California

I had a friend who recommended me to switch over to T-mobile because he knows I travel a lot. He told me some benefits of the T-Mobile plan which I had doubt. Anyways, as days went by... the power of advertisement somehow brought me over to something called T-Mobile #TestDrive. I signed up... #TestDrive: "We sent you a iPhone 5s and you get to enjoy and test out our unlimited LTE service for free (1 week)." The test drive phone came the very next day. After running around the city and literally racking up 50+ test on Speedtest app and Sensorly, I figured it was time for a change. Now, back to the friend. He told me to go specifically to Van Ness Ave and look for a guy named Caleb. I asked him what's the big deal, and he said "i always say, a good rep is the way to go." I took his word and called up the store several times to make sure when Caleb will be working. On Saturday during the whole #ObamaJam, I drove from San Mateo to the city while beating traffic. Got there early and didn't see the guy in the store. I waited a bit before going in.... When I went in, I had to wait about 10 mins since Caleb was helping someone else. When it was my turn, I told him what I had now, and what I wanted. He said sure... He got 3 sim cards and prepped them with temporary numbers. Ported one number over from my Sprint network... Setup my order for two phones. Took in the #testdrive phone... Made sure that the plan was what I wanted. Explained the ETF situation and how it should be done. Didn't try to sell me accessories or insurance. He also took care of some little things that wasn't required by the store. Also he gave me his card and asked me to call him to setup the two phones when I receive them. Talk about going above and beyond for customer service... 30+ min drive into the city for this service was definitely worthwhile. Notes~ I averaged 20+mbps download on #testdrive iphone throughout the city. The upload was constantly above 10+mbps, Sometimes 20+mbps upload. read more

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I had endless problems with my T-Mobile account; initially I could neither make calls nor access the Internet. I was ready to abandon the carrier for the competition, but then Kevyn at T-Mobile Van Ness stepped up. Over the course of three days he listened to my mounting frustration, made numerous calls to the tech department, and refused to quit until everything was working smoothly. Just to top it off he called me to confirm that the issues had been resolved. This was simply the best customer support experience I've had in a very, very long time. Whatever they're paying this gentleman, it's not enough. read more

I'd been a T Mobile customer for close to 20 years - always received excellent and responsive service. Not anymore...I guess they got bought out? Anyway, my Blackberry was going to get killed in Jan '22, so I had to get a new phone. Wanted to avoid apps so I got a flip phone, the Accatel one. Turns out, the email program built into the phone stopped working, text messages stopped getting thru for days, reception isn't the best. Went back to the store to return (after 30 days) since the phone broke, got the run around. I wasn't changing my mind about the phone and wanting to return it - the darn thing stopped working. It broke! They gave me no love, gave me the runaround for an hour, they lied to me ('that phone isn't supposed to do email') and finally told me they wouldn't stand behind it and to sell it on Craigslist...uh...unlike my local TMobile store, I don't sell broken crap. Changed to Mint Mobile at a fraction of the price, bought a Unihertz Blackberry knockoff, and am out $120. Screw TMobile and the horse it rode in on. read more

Shout out to Josh S for setting me up with my new phone. He provided friendly customer service and was patient and focused while transferring everything between accounts and devices. read more

I needed to find a hot spot in the middle of a holiday for an ultra picky and needy client, even though the staff at the other store was helpful I have to say IZZY is my girl! She found the hotspot I needed in another store, got it transferred to this location (closer to where I was, and shout out to the male co-worker who went to pick it up, forgot your name but you were great too). The device was there on time, Izzy set it up for me, explain what I needed to tell my client and was amazing!!! She went beyond my expectations so I had to come over and leave this review, thanks Izzy!!! What a great customer service :)) read more

Kevin made my day changed it from terrible customer service by another employee (Gabriel) she treated me as a thief and even asked to me to take her name down as she does not care . Kevin fixed my account took my bill and end up making 2800 for the store. read more

T-Mobile - Best retail associate ever super positive and full of knowledge about many product. - Mobile Phones Near Me - San Francisco, California

Mike was really helpful and friendly. He helped answered my questions and figure everything out. Couldn't have asked for better customer service. read more

I was a Verizon subscriber and foolish switched to T-mobile after Verizon raised the prices of its Unlimited plan. My thinking was that I could receive the same great service for half the price. I was wrong. This review will serve as a reminder to other Verizon customers to avoid making the same mistakes that I made. If you have a newer phone that supports that 700MHz Band 12, you probably won't be as unhappy as I am, but my iPhone 5S doesn't and I'm pretty unhappy. As I take the 21 Bus west, I have several extended signal dropouts and can't stream video. In all buildings I'm fighting for anything more than 1 bar. Half the time I'm in Costco I barely have reception. The worst is when I drive long distances. In rural areas I have 2G signal only and if I want to look up where the next truck stop is, I better check a physical map. Where to stop for a hotel? I'll never know. I'm unhappy with this particular location because it took me months to get the promotion that I was promised. I had to call in several times and wait several months before my first promotional credit for a free line was added to my account. You get what you pay for. Ugh read more

TMobile on Van Ness Ave, SF, you've usually given me very good service and I was always pleased but now you've provided THE best customer service ever by someone who stands out in a crowd of great team members. Gabriela Alvarez is a Rockstar! Thank you Gabbie for all your help and immeasurable patience! read more

I just learned recently that the phone I was sold with the understanding that I would get a $200 rebate wasn't in fact not "activated in the correct selling point per the terms" by the T-Mobile rep at this Van Ness location. They had full access to my current plan and told me I qualified and then gave me the paperwork to get my rebate in 10-12 weeks. I just got a letter from the rebate program saying they couldn't process my request! The people at T-Mobile should have correctly identiifed my plan and qualificaitons for a new phone which they sold to me for around $500 and raised my overall plan from $30 to $90! This would have been fine with me had I gotten the rebate but I feel I was jacked. read more

As a flight attendant, sometimes I find myself laying over in a city when I should be back at home. This happened to me today. I went to plug my phone into my charger only to find out that my cord isn't working. I call down to the concierge desk to see if they have any and I'm told T Mobile is right across the street and they'll hook me up. I run over there, open the door only to be told that they're closed.....at 5:05pm. I tell the man at the door that all I need is a phone cord...there are still customers inside BTW but I'm told to come back tomorrow. I'm leaving at 6:55am tomorrow. Oh, well, Walgreens received my business instead. I get that they're "closed" with customers inside, an unlocked door and no hours posted on the door but my issue wasn't time consuming...I just needed a phone cord. read more

I walked into this store as a final attempt to get a t-mobile connection. I had earlier called up their new business center and ordered a SIM card, but they sent me a prepaid SIM instead of a postpaid SIM (its very lame that they tie the account type to the SIM) and spending more than 90 minutes speaking to almost 6 different departments. The manager of the store, Shawn is amazing. He understood my scenario and was on the phone talking to various departments for more than an hour and finally got my account setup exactly as it should be. He was not getting any new business from me but still took the effort to sort this out. This shows great customer service and I would definitely recommend this store to anyone looking for a t-mo connection. read more

Sometimes the team here is fast and friendly - like when I opened up a new line. Sometimes the team here is lazy, careless and inadvertently lies - like when they completely bungled trading in my previous phone while upgrading to a new one; didn't want to return an unused SIM; and re-directed me to T-Mobile customer service who redirected me back to the store. T-Mobile is a great deal compared to other carriers, but carrier customer service is unfortunately the same confusing mess wherever you go. read more

This review is for the T-Mobile stores only and not the actual service. Aside from not having the best coverage in the world T-Mobile has been good to me over the past 4 or 5 years. Plus I have a plan that is no longer offered which gets me super cheap minutes!! I can't change it though because if I do I can never switch back. As far as this and most other T-Mobile stores go, the shit is just WAY to expensive. If your willing to wait for shipping you can find pretty much anything you can at these stores on Ebay for about half the price. Other than that it always seems like the customer service reps are on the phone and don't want to get off. They generally try to rush you out of the store when they do get off the phone. Just bad customer relations stuff. 2 stars for T-Mobile's stores, 4 stars for T-Mobile's service. read more

Always friendly, always great & Upbeat employees with their customer service. Usually business is like this I tend to lean towards the females because they put in the extra mile of customer service rather than a male who would be fast to brush me off as a male myself, however employees "Alex" here at this T Mobile location put in the extra mile which makes me feel great! As a customer and a member I believe it's very important to make your customers feel like guest. 5 stars for T Mobile now lower my bill...... read more

WHen I first walked in, no one greeted me or said "we'll be with you" or anything. I literally was just sitting in the center of the store trying to figure out what to do for about 5 minutes. the manager made eye contact with me several times and look away, it was frankly embarrassing. this tmobiles's saving grace was the gentleman named Jonathan who ended up helping me after he finished with his customer. Despite the craziness of the line, he helped me diligently and didn't try to just rush me (which i totally expected and would not have blamed him for). instead he offered to help unlock my phone, input my corporate discount, etc. i am definitely coming back to this tmobile, but only when jonathan is working! read more

I'm a newb when it comes to negotiating phone/internet/cable plans, with no understanding of exactly what 5gbs of data will provide. but, i came into the store wanting a galaxy sii, and knowing that i should get some discount thing since its been 18 months from my last phone upgrade. The salesguy let me know I should call Tmobile to get my rightful discount. After some discourse with the representative, I got a full discount (id est, $250 off, with $50 rebate) that was written on my account. Turned it over to the salesguy, he rang it up, and handed me my phone. everything else is staying the same, so it was a really nice easy process whereby i walked out with my new phone in less than 20 minutes. they gave me some nice advice on data plans and what perks it had, but simple short and sweet always wins me over. read more

Came back today too see Caleb, he's so awesome. Replaced my broken SIM card in a heartbeat. read more

Very pleased with the customer service when I went in with my HTC Android phone (Google I/O conference freebie, woohoo!) to sign up for a T-Mobile plan today. Manager Robb did not try to sell me on a contract or a higher-priced plan than I needed. Phoned back later that day to get my Sprint number ported over, and Dominic took care of that in a matter of minutes. (Would have done it in the store but I didn't have my account number with me.) Not related to this particular store, but coverage has been good for the 30+ days I've been testing out this phone. read more

Great Service! Tons of choices and selections of covers, adapters, phones, etc. By far, the best service of any T-Mobile, etc store I have visited. Caleb helped us and really knows the different types of phones, products and services. Very knowledgeable. I will recommend him to all my co-workers, friends and neighbors. Great store. Great service. Cool products. read more