Very helpful staff and no wait! Rosa was great at providing all the information in a no-nonsense way and John (manager) was friendly and accommodating. Got in and out quickly, with speedy help from Heather, and they honored a verbal agreement I had made with them when I came in a month later. Highly recommend! read more

Went here with my sis-in-law to get a sim card while visiting the states. She's done this previously so knew exactly what to ask for, etc. The 2 employees arrived 25 minutes AFTER the store was supposed to open creating a mob of impatient customers which in no way can be handled by just 2 employees. After waiting for the computers to boot up, providing our information and what we needed, the employee went to get a sim card. Just so happens they're out of iphone sim cards (what else should you have in stock?) so the employee tells us to go to a different T-Mobile store in the area. Ironic since we almost went there when it seemed hopeless that the actual store we were standing in front of was going to open. read more

This store is new, only like a week old. So I went in to what used to be Hollywood videos, man I have lots of memories in there. Any ways, the store looks very modern and appealing. When you first walk in they greet you warmly, and ask you if you need help. I initially went in to get my Nexus fixed, it kept turning off. The associates were kind enough to advise me that the firmware update will fix that, sure enough it did fix it. Prior to that I had been to another T-mobile store where they simply tried to sell me a new phone and didn't even diagnose my phone. It's good to know that there are honest cellphone people still around. Overall, they fixed my initial issue with the phone, also they helped me lower my monthly bill based on where I worked. I didn't even know I can get a discount based on where I am employed. The other T-Mobile store didn't even tell me that. Now I get a 18% discount on my monthly bill. Trust me for a family plan that's an awesome discount. My final word: If you're from the neighborhood, then this is the store to check out. Peace read more

I went here to get my phone fix because my internet was not working since yesterday. Somehow I tried to connect to wifi at a coffee shop in Milpitas. While I was there it did not work even though I was connected. When I left, internet still not working. Took it into this place and there was no line. They did some trouble shoot and to find out it was my SIM card...not sure why since it is my new SIM card and iPhone 5C. Anyhow, took them 10 minutes and it was done. The guys there are friendly and make sure problem was fix, esp Kurk who gave me his cars. Said if I need anything else, come back and they will take care of it. Very happy customer. :). read more

Amazing store great folks helping us out Shannon and John especially!

Owen helped us out today on switching from a different carrier. He was absolutely amazing and was extremely knowledgeable about all the questions I asked. I will definitely stick with going there for any other questions I have! I have a little more hope in phone companies now! read more

I went there since my phone speaker stopped working. Everyone in the office was really nice and helpful! They attend to everyone that walks in to the store. They gave me real good advice on how I could save more and get better deal. I walked in with a bad phone and walked out with new phone and they also fixed my old phone with no charge and to top it off lowered my monthly bill. I was so ready to spend money and left the store saving more money with no cost to me. It's rare you find any business to be more customer oriented.... Keep it up. Thank you! read more

Went here New Year's Day, and they were open. Cool. I got a different phone for my wife, and I needed to change SIM card size. Easy peasy. I had an older SIM card in my phone, and they upgraded it to one where I could call on wifi, the old one couldn't do that. Very quick and painless too. So even though I didn't spend one dime there, the guy helped with 2 problems I had, very quickly, easily, and painlessly. Great experience! read more

We are already T-mobile users( Switched from good network, expensive Verizon). We had to add a 4th line to our account and it was easy. We were helped by Shannon and she was very patient and helpful. She advised us very well. But they've antiquated computers like from early 2000s' which hang up all the time and you'd see your rep moving from computer to computer. Otherwise, its fairly good service center and I'd return for any future concerns, though most of them could be solved over the phone( saves time). read more

The first guy I talked to tried to help me with my problem and asked manager if it was ok. Manager didn't want to help and had not legit reason for saying no. Poor customer service, won't go to that store again! Milpitas and Rivermark much better choices IMHO. read more

Francisco was my T-Mobile representative today, and I can't think of any employee who has helped me with more honest advice and my purchases today. He was so helpful he even helped me get my Pop Socket On! If you stop in, Francisco really makes this store happen! read more

I wish I could give them 0 star. I lost my SIM, they wanted to charge me $20 for a new SIM. They first tried to get me buy accessory. When I insist on waving the fee, they tried to talk me into paying $20 per month for something I don't need at all, saying that's the only way the $20 can be waived. I eventually walked away. I then walked into another T-mobile store and they give me a free SIM and no question was asked. I will never walk into this store. read more

I recently received a business phone which meant I needed to carry two phones. I have a hard enough time trying to keep track of one let alone 2. I realized that my personal phone was esim capable. Trying to get my carrier to even realize what an esim was, was impossible. So, I went to this store (because this was the business phones carrier) and right away Mandy new what I needed and had me setup in 10mins. She was soimpressive that I switched my personal number to T-Mobile. I need a carrier that understands technology. read more

Today I walked into T-Mobile to get my phone fixed. I was immediately greeted by the workers. Right away I was helped by Francisco. He was friendly and had great customer service. He knew exactly what he was doing and was able to fix my phone issues. I would recommend going to him if you have any problems with your phone! read more

Went in to replace my phone, 30 minutes before closing time and everyone was really nice about it. The employees are all very friendly and try to work with you to find the best plan/phone for you. Super easy transaction. Excellent customer service, I've had bad experiences with other stores but this one was just great. 5 starts to the sales team there! read more

We just started using this company to switch our business cell phones from verizon, they helped me many times trouble shooting issues, i strongly recommend these guys they are super friendly and nice to their customers. read more

Everyone at this store is very friendly, helpful, and goes out of their way to provide excellent service. Rashiid was especially helpful. Even though my issue wasn't to do with the phone service, he took the time to try different methods and was able to resolve the issue. read more

I got an excellent customer service from Dexter and Christian. He knows all the plans details, and gave us the best recommendation based on our situation. Highly recommend to see them if you come to this store. read more

Yesterday I walked into the Tmobile store, and I was greeted by the employees. Excellent customer service. Very friendly and easy going.

I wanted to buy a pre-paid starter kit at the store. The store agent said that the discounted online deals cannot be sold for same price at the stores. Why can't t-mobile honor customers for same online deals at stores? This is way confusing. T-Mobile stores operates in a different planet than T-Mobile Online business !!! . read more

My experience today was great , they greeted me right when I walked in , asked me what I needed . I was given exactly what I expected , they upgraded my phone to an iPhone 7 plus (rose gold) and they gave me a great deal to where my monthly payment is only $17/mo . I highly recommend this t-mobile store. read more

Awesome service! The employees really go the extra mile for the customers. Super friendly and fun too.

I had gone to the T-Mobile store (Santa Clara El Camino/San Tomas location) today regarding a billing issue. I had to wait in queue for about 1 hour since there were only 2 customer service reps at the time. Not once did they explain the reason for the delay, in spite of the fact that I was the second in queue. After about 45 mins wait time, a third representative showed up and he pretended that he was setting up the computer. I waited another 15 mins and finally, I had my turn to talk to one of the reps who asked me to come to the counter. On going to the counter, I asked him if he had time and he said "NO" saying he was working on the previous customer's issue. I waited another 5 mins but in vain. On hearing nothing from him, about what was taking so long... I decided to call it a day and LEAVE. I found his attitude quite rude, disrespectful and unprofessional... He goes by a first name Stephen and has a know it all kind of attitude. Since my issue had not been resolved, I decided to head to the other store which was in Union City. Once at that store, I was told by the Customer Service rep that because of system delays, they had been slow all day.... If only the first Santa Clara store had told me about this in the first place... I would not have to waste 1 hour on a busy Saturday morning. Felt really angry and disappointed at the store's POOR CUSTOMER SERVICE.....hence this complaint. read more

This place had a couple of high school age kids working there that did not really know how to handle the equipment. Luckily I was the only customer there so between the three of us we got the job done. read more

Went in today to transfer my photos/contacts onto a new iPhone. I was greeted immediately by Micheal, who was so friendly! He helped me with everything I needed and also helped my mom with her issues on her phone. Now this process was pretty lengthy due to the fact that the new phone needed to update multiple times. Micheal was so patient and made sure we were satisfied and happy before we left. 5 stars!! read more

Worst experience ever. I came in this t-mobile store to get 2 pre order new apple phones. From there a representative told me they had a promotion for the apple watch which i thought great. He began explaining what i was going to get with the promotion and how much i was going to pay. I ask the representative if the watch that i was getting with the promotion was the new one series 5. He said yes and i agree as i mention to him that i had the previous version. He went on telling me that i was going to get a new line for the watch. I walk out the store excited with the "new apple watch series 5" as i thought. When I arrived home i took it out and realized that they cheated me. They had given me the series 4. I was really upset as i thought i was walking out this store with something completed different. Came back to the store and told them what happen and they didn't mind to care. The reason i got was " this things happen when it's busy and there is a big family", there is a miss communication. Oooo and also because they sometimes have to translate mind you i speak English and the interaction was in English. Call the 611 number and basically got that a complaint will be made on the representative. ( rep. When i call was very apologetic) o found out i didn't even get a promotion because it was buy one and get the second at cheaper price. Soo upsetting that T-mobile just says sorry we messed up. No freaken customers services. Waste of my time. False advertisement. Basically got from them "to bad want to return your device." Thanks T-mobile for nothing. Had to vent out. Verified your purchase before getting anything here. read more

the manager @ this store is The Best. Always helpful and wanting to resolve customer issues. He is very professional and helpful. Highly recommend! I came in for various reasons the past 6 months, and I've left satisfied each time read more

They provided us great customer service. We ended up going to the store couple of times as we switched from at&t to T-Mobile, buying a new iphone and transferring 7 lines. They provided a good plan deal and also every time the level of customer service was excellent. Oscar helped us every time. The store manager John was also very cordial and helpful! read more

T mobile it's bad they take money from your debit card for nothing they do that with my debit card for 4 months please don't do business with T...MOBILE save your life and stay away from T...MOBILE read more

I was an at&t customer n switched. T-movile is not better n even worse! I pay $100 bucks at least more a month.....what a crock. As soon as I can get enough to pay my phones off, t-mobile is done! read more

Very friendly and fun staff at this location. I came in to add a line to my current business plan. I let them know what I was looking for and they worked out a perfect phone for my needs. I felt like I was truly listened to and because of that, I walked away with not only a great phone, but a positive experience. Thanks goes out to the store manager Nick for showing me around the store's latest and greatest, while the sales associate was finalizing my purchase. I love that they understood my needs and got me out the door quick and easy. Thanks guys, you rock! read more

Horrible, horrible experience here last week. I went in to get a line added and purchase a new phone figuring it'd take 20 - 30 min max. Two hours later I had the additional line and phone ordered, but they were unable to transfer my phone number over from my previous carrier. A week later and it still hasn't been done. I also haven't received access to my free Netflix account. Alley, the assistant manager, was helping me out and though she tried repeatedly to see the transaction through she still wasted 2 hours of my time and I had a flight to catch the next day. In hindsight, I should have cut off the transaction at 30 min and called into customer support myself, but I figured Alley would have the insight to get it done faster and get it done right. Not so. Also, throughout the 2-hour wait, many other customers were coming in and out of the store. They weren't greeted by Alley or the other associate. They waited some time and finally got frustrated and left, again with no acknowledgment. Terrible customer service. The other associate also had been in the back for some time and left Alley unassisted. So the line backed up quite a bit. To say the least, it was frustrating and awkward to stand there for two hours and watch Alley stumble through helping me while on the line with customer service. Associates are supposed to ease and facilitate service changes, not make them ten times worse. I voiced my concerns with Alley and she barely said anything. Didn't apologize. Nada. When I asked for a higher up, she gave me the number of her regional manager Kelly. I left a message for Kelly and she never called me back. Go figure. I'm now looking into cancelling my plan and moving to Verizon. I've been a customer at T-Mobile for two years and really need the cost efficiency of the service, but I'm now willing to pay Verizon's higher rates to avoid having similar experiences in the future. It's worth the extra money to have reliable service and great customer support. read more

I went in today and switched to T-Mobile from Verizon, Francisco assisted me and was super helpful and informative! Transferring all of my data from my old phone took a while, but he was very patient and super nice! read more

I received great customer service from Michael. He was very helpful and knowledgeable. I love my new phone. Thank you read more

In my description below, I might come as ranting but this store does deserve this. I have been to this store twice and I did not appreciate the employees attitude both the times. This store is run by bunch of kids with lots of attitude that includes the manager. I came over here for few questions on moving from att where I got a good sales speech on doing it on the store rather than online. I told them that online transfer does not charge me with sim setup of 10$. I was assured that money would be refunded which was not. I asked for basic data plan- the rep informed me..that she would upgrade me with 5 GB free for the first month and ofcourse I was charged..everytime you go here they make you feel like the are doing some big favor on you. Of course TMobile is great and the online reps helped and resolved all my issues but this should have been resolved in the store itself. I would definitely prefer the Mountain view Tmobile store- much more helpful and professional. read more

My husband and I wanted to change our service to T-Mobile because we realized we'd be saving a lot of money over our current provider. Both Garrett and Chris were so helpful in getting all of this take care of. They were knowledgable and explained everything clearly and did so in a nice and fun manner. In this experience alone, we are very pleased with how T-Mobile treats their customers, more so than the former carrier we were with. Thanks again guys! read more

I always try to make it a point to write a review when someone goes above and beyond, so here I am. I visited this store a few times over the last few days to take care of an upgrade on my account (which had many issues). The staff here, Dianna in particular, are outstanding. Dianna was patient with what I would consider a pain in the ass customer (myself) and worked through all the issues on my account. People often fail to realize that with how many new promotions, programs and policies T-Mobile cranks out per year, or even month, it is extremely difficult for the staff to keep up. Well, not this store - they know what they're doing and if you live in the vicinity of this T-Mobile location, I strongly recommend you visit it first. I couldn't be more pleased with my experience and it has reminded me that quality customer service, while rare, can still put a smile on your face. read more

Very helpful service here ! My dad and I came to set up a new plan for 5 lines. We're there for like 39 min. Francisco was very nice and gave us a water bottle ! Plus ! Francisco speaks Spanish ! (Bi-lingual) #very helpful read more

This mobile place on el Camino and San Thomas in santa Clara .ca. There is a young lady that works there her name is kathleen she is very good. She is fast listen to what you have to say, she is helpful suggest other options. If you go there, ask for her. read more

Great service always trying to help out to save you money and get what you want friendly and make you feel welcome