Wow... I honestly don't know how this AT&T store operates. I…read morecame in to trade in my phone, only to be told they couldn't accept it because it was past their 30-day policy. The manager repeatedly insisted I would need to bring in a doctor's note as proof of why I couldn't return it in time -- something I've never heard of with any carrier. The whole interaction felt unprofessional and confusing. This was my second visit here, and unfortunately, the experience hasn't improved. I can't recommend this location based on how things were handled. The one positive: the woman who was helping me before the manager stepped in was kind, patient, and professional. Also that manager seemed like he just domed a J. I'm jusssssss sayin. Kinda sussss

Hmmph. I needed this to be a smooth visit since I was rushed on time. I made the appt online…read morearrived ahead of time and checked in through text. They said I still needed to checkin using their kiosk which seemed odd. Then I was notified that there 7 people ahead of me. But...I had made the appt and was there ahead of time. Not sure how this system is designed but it is not good. The staff were nice but this silly system needs to be changed.

This place is awesome ! I've taken my iPhone XR there twice and she took the phone, said "20…read moreminutes" I came back and it was done. Everything worked, $119 No waiting around a cell phone store, taking a number, then getting screwed on the price. This is the only place I'll take my busted phones from now on!

He told me that his company manufactures the cases.... so you can't get them anywhere else…read more.. I found the same ones for 5 bucks less at a kiosk at the mall.... I totally got jipped...

Apple Enables App Subscription Scams -- No Refunds, No Accountability…read more I was charged $129.43 for the "InStories" app through Apple's App Store, which falsely advertised a 7-day free trial. I never even opened or used the app before Apple charged me immediately after download. Despite canceling immediately and submitting multiple refund requests, Apple denied my refunds and refused to take responsibility. The developer of the app said Apple makes all billing and refund decisions, but Apple just shifts blame back to the developer. This bait-and-switch is happening to many users. Just check Apple Support forums, Reddit, and the Better Business Bureau -- there are dozens of complaints about this exact scam. Apple's customer service is unhelpful and evasive, refusing to investigate or refund despite clear evidence of deceptive billing. They profit from these charges but won't protect customers from fraudulent apps on their platform. I'm also suspicious about the legitimacy of this Google Business listing/location for Apple. Large companies like Apple often have multiple or misleading Google profiles, making it difficult for consumers to find the right place to get help or leave feedback. If you're thinking of buying apps or subscriptions through Apple, beware. Apple's platform is allowing scammy apps to bill you unfairly, and they don't offer proper support or refunds. This is a serious consumer protection issue that should be investigated by the FTC and state attorneys general. Just as fake this is , for this account is with 52 reviews, with amount of products they sell all over the world and this being their main address , location, you can see how none of this is authentic. This account probably gets deleted and someone starts a new one over and over again. Not sure why its aloud.

Your apple tv remote is absolutely terrible!!! Shame on apple for this nightmare of a bluetooth…read moresituation in this remote. Getting rid of infrared was moronic!

This location is tucked away in a plaza behind a freeway exit…read more Getting in and out of it can sometimes be a challenge. I come here on occasion for T-Mobile Tuesday and the workers are always really chill about giving me the freebie and not trying to pressure sell me. Thank you!

I was at your location .Mrs Frances helped me patiently …read more She was professional person for me to find the you tube details . I am happy to visited her today . I really appreciated . Motallebi 01/08/2025

Antonio was helpful and explained the services to me in detail. He delivered excellent customer…read moreservice and has a pleasant delivery. I recommend this store for all of your services.

Jack was super helpful and made the process of adding a new line super quick and seamless.read more

I visited your store with low expectations, looking for an item advertised on sale for $0.99. After…read morechecking the mobile section, I couldn't find it and assumed it was out of stock. However, as I looked around, I was highly impressed by how clean and organized the store was. Gilbert greeted me in the next aisle and politely offered his assistance. I mentioned that I had been looking for a cable but had given up, assuming it was sold out. He asked to see the advertisement, brought me back to the mobile section, and actively helped me look for it. He even searched through several boxes stored on the top shelf until he finally located the correct cable. I was thoroughly impressed by Gilbert's exceptional attitude and customer service. He truly made my day. Gilbert is a prime example of an employee who is willing to go above and beyond for customers, regardless of the price of the item. Thank you!

This place is great. It really felt like a throwback to a mini Fry's. I usually avoid buying…read moreelectronics in person because the service at competing stores (you know who) is often poor. However, I was pleasantly surprised by how friendly and helpful the staff were. The prices were also very competitive. I was hesitant about ordering from online retailers because I have seen how packages get handled during warehouse shipping. The customer service was friendly, and I was able to get the help I needed. It reminded me of Japanese electronics stores, where staff are attentive and there are plenty of employees available even when the store is not busy. It showed that they care about the customer experience. The manager, Joseph, was also very kind and clearly runs a good operation. He came over to thank me for my new laptop purchase, which I appreciated. I will definitely recommend this place to my family and friends for their electronics needs.

This guy Ismail is so awesome. He is a great guy with great enthusiasm. We did a line swap and he…read morewas so friendly. So we bought couple other items. Never seen such a happy man. Good job Ismail. You are the best.

Did you know that since most new phones have an eSIM you can call 611 and activate it for $25…read more(+tax). The A-holes at this store will charge you $50!!! So do yourself a favor and do the activation over the phone and don't waste your time getting ripped off.

This is my favorite place to work remotely from when I need to hammer out a bunch of tasks. It's…read morethe perfect amount of distraction and people watching when I need to decompress between tasks and context switch. When the clouds look threatening, this is my go to spot since the upstairs area isn't fully covered from the elements. So there won't be too many people sitting and staying other than the occasional tourist taking a selfie with the view. And there's a coffee bar downstairs! I got a dry cappuccino, extra hot. I don't believe they charge for alt milk so love that. I heard they will do Apple art in the foam but I didn't get it this time, so I'll have to come back again. There's a lot of people downstairs since it's the most accessible so staff was pretty busy with back to back orders. They kept the coffee bar area clean and orderly. Other side is an Apple Store where you can purchase products, test things out, and sometimes they hold classes and workshops in the open concept space. They have additional items you might not find in the average Apple Store. They seem fairly priced for branded items not found normally. This location is free to visit with free parking. Pro tip: there's a garage downstairs with even more parking. This is one of the spots I always take visitors to the Bay Area to!

I went for a class and hung out for over 2 total hours before and after class. The class was for…read morephotography on iPhone. I felt I learned a lot and wanted to try some of it out on the property. Action photos with the visitor center were perfect. I will go back and take family when they visit. A must. The Glass exhibit next to center was super cool. Thanks Apple.

They are horrible. Every year they charge my card again and every year I have to try to call them…read moreand cancel. They told me I had to click to stop autorenewal. When I opened the login, it was clicked to stop autorenewal, yet somehow they kept charging me. They don't answer the phone unless you call with your credit card company. The card company won't cancel the charges. They ended up having 4 accounts for me that they just kept billing. I haven't used the service for 4 years. Don't get it unless you want to pay forever!

Splashtop has been an excellent solution for our team. The product is extremely reliable and it…read morejust works every time without any hiccups. Their live customer support is outstanding; responses are quick, friendly, and knowledgeable. On top of that, the pricing is very reasonable compared to other options out there. Highly recommend Splashtop for anyone looking for a dependable and affordable remote access and support tool.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business