I have Tmobile for almost 8 years now & I have insurance with my phone . My screen protector was cracked & I went more than 3 stores ! No one had the dark one, I just went in to check if they actually have one. The guy was extremely helpful & went out of his way to find one for me. I was soo happy . Then I saw the cool NY section they had & wanted to take pictures. One person told me after taking pictures I can scan the QR code & my picture will show on their billboard . It was fun . I did wait for a while just to see it outside but I had other places to go . Thank you guys for always taking good care of your customers! read more

T-Mobile Signature Store - Mobile Phones Near Me - New York, New York

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Walked in to this branch and was quickly greeted by a friendly staff member; I had some questions about updating phone plans and staff was more than willing to explain the best plans that's available. While in the store, this location was having an event to honor first responders and fire fighters. Booths at the corner have some arts and crafts, along with some sweet baked goods as well. Back to the purpose of my visit; staff did continue to assist with providing more phone packages, but the phone I was interested in purchasing is currently out-of-stock; floor manager told me I was be contacted once new shipment comes in or they can ship it to the closest location branch to me. Overall, a great experience at this store. Oh, did I mention I was also featured on their Times Square Billboard~So Cool! read more

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Jonathan Ortiz was amazing. He stayed over an hour late on Christmas eve to get us all set up with a great, top plan with new phones. We switched from Verizon which had many problems. We are very happy and recommend anyone thinking of switching to use this store. IMPORTANT Pro Tip: save yourself a lot of headache and transfer your old iPhone onto your new iPhone rather than restoring from iCloud! read more

Ray and Gem were so awesome! Really appreciated their kindness and conversation through the process. Thank you! read more

My phone was broken and not going on so I had to get a new phone and restore from Apple backup. Safe and Pablo were AMAZING. Patient, knowledgeable, friendly, I couldn't ask for better service. read more

This was such a great T-mobile! They were very helpful and very friendly! We went in to get a screen protector put on our mobile devices-we have insurance so we figured we would get our insurance worth! While we were in there, I asked her to take a picture for me -because they had a cool "I love NY" picture. She obliged and said she would do one better and said they would post our picture on the Tmobile marquee for the next month! So every 15 minutes our picture rotates above T mobile - and it is true! So cool! So wonderful! read more

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Tmobiles service does not compare to Verizon's. I can not enjoy my gaming experience with the T-Mobile network nor enjoy my friends company as far as home internet is concerned. As far as the phone, the personal hotspot does not compare nor does the underground service to AT&T. I truly know that this is not the network for me. read more

I've been a big fan of T-Mobile for a long time. However recently in my home state the associates have definitely left a lot to be desired in the way of customer service. There is a blanket understanding in the south that NewYorkers are rude so while vacationing with my wife in the big city I didn't exactly have high hopes for what it might be like in the event we had to spend a few hours with them. I have to say I was pleasantly surprised!! The team at this location is a true gem to the company. Idk if it was strategic that they put their best reps in such a high profile location or not but either way it work! We didn't end up spending more than a few minutes due to circumstances beyond anyones control but even in the few minutes we got they left an impression. I'm kicking myself for not writing this the day we went in but there was just so much happening we didn't have a chance so I can't for the life of me remember the names of the two people we spoke with otherwise I would name drop if I could. Soooo if you are in the area and find yourself in need of help with your phone or service. 10/10 recommend these guys! read more

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How refreshing! A phone store where you walk in, only to find PLENTY of reps ready and willing to assist you! And...their reps really seem to know their stuff. They aren't just there trying to SELL you stuff. If going there by subway, I recommend you get off at the 1 at 50th, the C/E at 50th, or the N/W/R at 49th and then walk DOWN to the store, vs taking the train to Times Sq and then walking UP to the store through the Times Sq mess. read more

If I could give T-Mobile zero star I would I have been with this carrier company for many years and I was in a financial bind this month. I was never late on a payment always on time do you think they could help me out. Nooo I never talked bad about them but now they can not help me out well I am thinking about going somewhere else who cares about their customers. Shame on you T-Mobile!!!! read more

Nelson is an amazing hands-on manager. Polite and efficient. Made me feel at ease with my new purchase.

Staff here is beyond the word of gratitude. Treated like a KING when you walk through the doors, treasures at the end. Thank you.

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Nice Smart Well informed Good deals Availability Well scheduled Team work Great Offers read more

Wow, I am amazed by the customer service every time here. Even though it's in time square I would travel here cause the people here are nice and super efficient. Anytime I needed a upgrade or issues with my phone they have never gave me any hassle. The process to upgrade phones was so smooth. Also, I love that the sales representative Andrew talked me through the new features on the phone, talked me through all their offers and never once was pushy at all. Thank you Andrew & T- Mobile for an amazing experience! read more

One of my favourite branches from a US mobile phone provider from my visit to NYC - During my time in NY my network constantly changed between T-Mobile and AT&T which was probably a deal with my home network back in the UK and I was pretty pleased with T-Mobile as a network, with T-Mobile's branding leaving the UK following a merger with Orange in 2010, this was the first time I'd seen the branding in the flesh since back then (the new company has become EE in the UK and been taken over again). The store is pretty large, it is modern and still does stand out being on Broadway in a bold location within Times Square. Inside, the store is pretty modern and they have some of the latest devices on display with some decent deals if you're visiting from an international country advertised here - but for me, this wouldn't be an option as I get a very generous international roaming package with my home network, 3. I do feel due to its' location an automatic door would have been cooler and more welcoming, at least during the day when you don't get the wrong crowds in Times Square - the staff were generally pretty friendly, others didn't seem to stand out as much. 4* read more

T-Mobile Signature Store - Mobile Phones Near Me - New York, New York

Came in to pay my bill and walked out with a new Apple Watch 5 and these cool items from T-Mobile. Luis L was so helpful with everything. Step by step walk thru and gave great help with my service needs. This is a definite recommendation for your service needs. read more

T-Mobile Signature Store - Mobile Phones Near Me - New York, New York

This is THE T Mobile to go in the city. Super friendly, efficient and just incredible. Stephanie worked with me today and could not have been more helpful and funny and super knowledgeable. I highly recommend switching and coming to this store in particular! Thanks for your help read more

The staff here is top notch. T-Mobile is doing it right!!! Stop in if your in the area..very hip Time Square location. read more

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Ok so it would typically be a cold day in hell before writing a five star review on yelp about a cell phone provider but I am making an exception this time because of the exceptional service we received from two people at the Times Square location. Shantel and Kimmy were so helpful and patient when we were getting our Spanish friends set up on our account. They truly are excellent representatives to your company. read more

I like this T-Mobile location a lot. The store is HUGE, and has a lot of good energy. Just positive vibes all around. The only thing is because they are in Time Square, it can be a bit overwhelming at times. The music in here is always blasting super loud. Time Square is already overly crowded and already insanely loud. Do we really need loud rap music blasting in the background? Do we really need to hear someone rap: YOU BE RIDDIN DIRTY. YOU BE RIDDIN DIRTY at the highest volume possible on a bluetooth speaker no less? I don't think so. Aside from that, the staff in here are really nice. Most people seem like they are on the ball and know what is going on. I did have a horrible experience in here once, but i'll still give them 4 stars instead of the 1 star i intended to give. I came here for a phone, and i repeatedly told the sales rep i wanted the BLUE colored model. She pulled the BLACK model, rang it up, and made me walk out with the black model. I wasted my time on my lunch break and then had to come back into the store after my lunch break was over. Can you believe that? Wasted time. I told her 3 times what color i wanted. She asked me 3 times because she was in high school, and can't remember a thing. I cut her some slack because she is in high school, eats Burger King, and can't remember a thing when it comes to taking a test. Unbelievable! What were you doing the whole time you kept asking me what color i wanted (3 times by the way), and i replied with: "BLUE"?? Boggles the mind. Plus, the manager had the nerve to try and make it seem like it was my fault by saying: As a courtesy, we won't charge you the $50.00 restocking fee? Really???!!? Is that supposed to soften the blow? You wanna charge me a restocking fee for an error your 18 year old sales rep made? Really??!? Don't try it GURL cause i'll shut you down immediately. I have no issues putting vaseline on my lips, getting my scarf, and meeting you on the Brooklyn Bridge to fight you. The manager handled the transaction for my exchange because she knew i was gonna tear the original sales associate's hair and fake eyelashes OUT! They specifically kept her away from me during my exchange. However, i was able to ROLL MY EYES at HER ON MY WAIT OUT. Bye, FELICIA!!! Anyway, despite this ridiculous drama - i still highly recommend and support this place. It has a nice atmosphere, and like i said, the staff in here are really friendly. read more

i just contacted the better business bureau office. im writing in all caps to get everyone's attention who reads this comment. i bought a iphone 12 mini . i payed off the iphone mini 12 . i contacted customer service to make sure i was was doing everything right to unlock my phone . customer service told me i payed off everything . i then switch carriers and found out two years later that my phone was not unlocked. i called customer service they had the nerve to ask me what what's my pin number so they can access my account . its been two years . i would i remember that. customer service told me to walk to a store to verify my identity . i did that when she made me make a pin i glanced at the screen and it said 70$ for 2025 owed as if my account was still open. i called customer service and they told me i owed money and they could not tell me why and that they will put a ticket in to unlock my phone. something is fishy going on . it seems like t mobile does not want its customers to move on to different service. i payed off the phone and closed the account . i will e writing more people in t mobile . i don't like this one bit. read more

The team of this store are the best, every time that i come to this location i feel like im home and i always get the best attention ever. The hours of this location are the best specially of staying open beyond 9pm and opening on Sunday until late at night. Here you could find everything that you need in a single place. They have multilingual staff that you won't even find in other T-Mobile locations read more

T-Mobile Signature Store - Mobile Phones Near Me - New York, New York

This is such a convenient location. If you are looking for quality and not just another sales person trying to get you to buy useless products, Luis L. is outstanding! I appreciate great customer service. Thank you! read more

I don't often write reviews, but I wanted to stay a huge thank you to the staff at this T-Mobile location - specifically, Karim - for helping me get my phone set up yesterday! When I got to the store last night, it was after spending two hours at two other T-Mobile locations and the Apple store, none of which were able to resolve my issues and help me upgrade to a new phone. When I got to this T-Mobile store, Karim jumped right in to help - and his patience with my questions and support were SO appreciated! Highly recommend to anyone in the area. read more

Carlos helped me out and explained my options for trading my phone in. Great service.

Helen K. Visited the Times Square store 26th November as I had just arrived from Scotland and needed a cell phone to use while I was on holiday. Fantastic customer service from Davin and Nate, who also went the extra mile by setting up my phone for me - all I had to do was make my phone calls and send text messages. Got a really good deal on the LG Aristo 4. If you're looking for really friendly staff who are extremely willing to help then you will find it hard to beat the team at T-Mobile on Broadway. Many thanks to you all. read more

These are the nicest people. They took time to help me with my new phone and setup the VR.

Wow! I'm not surprised by all of the positive reviews on this store. I'm extremely satisfied with the level of customer service provided by Davin and Dave during my multiple visits to this store over the years. These guys truly go above and beyond. I am part of an 8 person business account and we have all paid Davin and Dave a visit for a variety of reasons & our issues with porting phones from other carriers, adding members to our plan, and even switching phones have always been resolved in a timely manner ... and there's never a wait because this store is always appropriately staffed. Plus, you can't beat the deals hat Tmobile offers! Kudos to management here. Thank you! read more

Me: I'm looking for a specific model, the moto Z. Incredibly stupid salesperson, tmobile doesn't sell Motorola. Me: yes, they do. I just came from tmobile location in Chelsea where they're selling the moto e4. Incredibly stupid salesperson: we don't sell Motorola in store. Ok. Who am I to argue with my own eyes? read more

Signed up for new lines and they gave us credit for accessories in store. Pretty sweet if you ask me and had a very pleasant experience. Staff was professional, nice friendly smiles and didn't push any products on us. The location is a bit hard to find parking as it's right in the heart of times square. I would suggest training it if you can help it. read more

The staff are super helpful and just under 10 minutes me and my friend had a new sim for our phones and unlimited data plan. Great price and everything was up and running in no time! read more

I this T-Mobile store which is located in the heart of Times Square. I have been with T-Mobile since 2000 (counting Voice Stream). This store is definitely my favorite. I go to NYC every July for my birthday for several days. I always make sure to stop in. This is such an awesome and fun store. The decor and lights and definitely the employees are so welcoming. Last time I got my picture on their gigantic outdoor billboard!!!! They was a fun and exciting experience. read more

I walked into this store today not expecting much as my experience due to the Samsung Galaxy Note 7 recall process with other stores one in the immediate area and the other in Flushing were not pleasant. The Flushing store at 14403 Northern Blvd. were more interested in processing iPhone 7 pre-orders, and the store on 43rd Street and 9th Avenue tried to instill the "you will be charged a restocking fee" and "we don't guarantee you will be able to get the new Note 7 when it comes out" scare tactics. I was pleasantly surprised by the great customer service provided at this Times Square location. I was quickly helped by Zachary, who was able to process the return of a loaner phone and the recalled Galaxy Note 7 as well as process the new Note 7 in one hour. Zachery was friendly, extremely helpful and knowledgeable. Needless to say, I walked out a very happy customer considering I was told earlier today by Ashley, the store manager, at 43rd Street and 9th Avenue that she highly doubted any of the local stores would have the new Note 7s. I highly recommend going to this store for any T-Mobile help. The staff was friendly and had a great upbeat attitude. read more

This is the best T-Mobile store! they don't try to sell; they try to fix your current phone and answer your questions. If you do need a new phone, they just try to meet your needs...........they don't try to sell you what you don't need. They are the best thing that ever happened to Times Square! read more

T-Mobile always delivers great customer service!!! Very predictable and you always know what you are getting. Lizandro helped us today and he did a great job. Very informative, helpful and service with a smile. read more

Bad experience with their attitude. Store manager definitely didn't do a good job of making customer satisfaction simple request couldn't be answered. read more

I called this store to inquire about an Apple Watch that I wanted in a specific color. I was told it was in stock and to come in. The environment is very fun and welcoming, the employees greet you and offer their help. My sales associate was Safa and she was very helpful, friendly and sold the exact watch that I called for. She remembered what I wanted when I came in. I was very pleased and impressed with this store. read more