Monica was very kind and helpful with fixing SIM card issues and getting us connected.read more

I had the pleasure of working with Jonathon this week. He was fantastic. My mothers phone wasn't…read morethat old (3 years) but she is. So the thought of buying a new phone and teaching her how to navigate was a little over whelming . She had a strange memory storage problem that me and my tech brother could not figure out, Jonathan persevered, and fixed it instead of trying to upsell us. I am a huge fan of Tmobile always have been and especially this week. Thank you, Jonathon! In addition, the store was very clean and a pleasant place to be. Again, thank you Jonathon you made her day.!

Called about a locked phone and he gave me directions on what to do. No charge and very helpful…read more Thank you

Great response with estimate!! Fixed quickly at a reasonable price!! Integrity & good repair is…read morekey! They have it!! Will use again if need repair!

For the technology challenged, this store is an A+ in my grade book!…read more I am not a big user of cell phones, but like to have one in case of an emergency. So, about a year ago I got rid of my old cell phone with a monthly plan and bought a pay-as-you-go phone. It works out perfectly for my needs. Well, I must have spent 20 minutes trying to figure out how many minutes I had left. (I'm too lazy to search for the owner's manual.) That's where this T-Mobile store comes into place. I stopped by this location as it is right up the street from my gym. There were quite a few people in the store and all the customer service reps were busy helping people with this gizmo and that. I actually only had to wait about five minutes to be honest. I explained my issue and the service rep was very nice and not only talked me through how to check my minutes, but wrote it down for me. He also wisely advised me to buy a $10 card so my present balance (about $80) would roll-over for another year. He patiently explained how to add the minutes to my phone. Now I know I'll have my phone readily available when needed. I have been happy with my T-Mobile service since abandoning AT&T. I've never had a dropped call or any trouble what so ever.

if I could give a negative review I would I got my phone screen fixed on Saturday the screen came…read moreout within 72 hours and the lcd is back messed up I called and the guy told me to talk to the manger he would be in the next day then call again and told me he don't know the manger schedule he will probably be in the next day I asked him his name to report him he hung up the phone I called back and asked again he told me his name is no name and hung up on me very disappointed my phone is broken they refusing to fix their fuck up and very rude

LOVE IT! Came In Around 4 Rushed To Get My PS5 HDMI Port Fixed & It Got Finished Under 2 Hours,…read moreOther Competitors Told Me To Come The Next Day. The Lady Behind The Desk Was Sweet And Was Funny Def coming back for other repair

I cracked my iphone screen and called to make a reservation and they fixed it pretty quick. Simple,…read morefast and good prices. thank you Jose.

This place is a scam!…read more They said that since I have had the account for several years, I could have a free tablet. However, I have been charged for it, and I am not able to cancel or return it. STAY AWAY!!

AVOID THIS PLACE! This is both for a would be customer and for the company. THE EMPLOYEES AT THIS…read morePLACE ARE WORKING HARD TO TARNISH AND BRING THROUGH COMPANY DOWN, whilst making customer's lives miserable. Here I'll give you the rundown of my experience so far. I want to trade in 6 phones for the new iPhones (quite a pricy thing to do) but hey, they offered us a deal so we were willing to from Verizon to t-mobile. Our phones had cracks on them and jose Camacho held our phones, looked at us in the eyes, and told us we could trade it in regardless of the damage. Not only that wasn't true, but he marked as one of the phones not being a trade in but put it as me buying a brand new one, not trading it!!!!! Jose Camacho, you see the name, you run! The manager is horrible too since all she did was throw contracts here and there, but the last thing you'd expect is to deal with a the small text when JOSE CAMACHO told me I would be fine. They were sooo hesitant to help me, as if I was in the wrong and I was bothering them with my issue. They are toxic and are just there for a paycheck, even if it hurts you! Avoid this place at all costs and do not give them your time, or money. T-mobile, if you care about your brand, do something about this location because as you can see, for the past years, all they have done is prayed on the Hispanic community around this place to trick them into this horrible situations. Jose and everyone involved, you should be ashamed of doing your job so poorly and without any care. Like one man once told me, if you're going to do something, do it well or else, don't do it at all

Great experience! I was in Rockville getting my hair done and stopped in this 5th - FIFTH -…read more T-Mobile in 4 days in search of a replacement privacy protector screen for my iPhone 16Pro. I was immediately greeted by AUSTIN, who was super friendly, professional and courteous. Austin was sad to hear that I had been to so many different stores, so he SOLVED the mystery. He was able to get my privacy protector on my phone with no issue. Not sure why none of the other stores were fresh out of the protectors but I'm glad I ran into resourceful and friendly Austin to help!

Faith Calderon helped us switch data from one phone to another new one (which she suggested we buy…read moreelsewhere to save some money)...it is NOT an easy task but she persisted and was VERY pleasant.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.