This is a great place to get any and all running gear! I had a half marathon I was prepping for and…read moreneeded new shoes and socks. I got my foot scan done and they helped me find the perfect shoes! I was skeptical but it actually worked so well. The team was super friendly!

Small shoe selection and rude asf. Made me feel awkward when I wanted to take a peak at their…read moreselection to get a new pair of everyday walking shoes for work. There were 2 other people in the store but they were so focused on me, not making small talk or anything just looking at me...I said thank you & good night only to be ignored. I couldn't get out of there fast enough. Maybe they're nicer to runners but man their employee could at least pretend she doesn't hate her job and everyone around.

I love Ralph Lauren. Nice store, though not the best of the many I've been to, in terms of…read moreofferings and selection. However, the customer service is really abysmal. The last couple times I've come in, no one greeted me or offered to assist me. I found a couple items I was interested in but passed on because I felt snubbed on the service front. The taller salesman just stared at me, didn't even acknowledge me, and turns around. The Georgetown store is much better.

I stopped by the mall to pick up a few things from Gucci and Tory Burch but decided to go into RL…read morebecause I saw a cute purse in the window. As I went in the store, there was an employee on an iPad or phone and she looked at me over her eye glasses and then just kept on doing what ever it was she was doing. I found the bag I was looking for and then turned and saw more bag so I started looking at them and actually found a really cute one. I was just about to ask someone to help me so I could purchase it when another employee walked up to me but just stood there and stared at me. So I put the purse down and walked out. Very weird! I'll never go there again. I thought about buying the bag online because it was really cute, but I don't want any reminders of my experience at this store.

Wish I had more money to shop here. Great clothes. Mucho dinero. Maybe I'll buy some socks.read more

I would like to share my experience with sales associate Scott Hill. From the months of maybe…read moreJanuary through April/May 2024, Paul Stuart had SEVERAL 70% off sales during which I spent thousands of dollars but "saved" SEVERAL THOUSANDS DOLLARS MORE! I guess Scott Hill felt uncomfortable with the way I decided to spend "MY" money and decided to send me several insulting text messages. I really don't care what someone who folds clothes for a living is thinking about me I'm sure you are all aware however, I WOULD prefer you all know how he feels about those who purchase things during the sales there. I don't know if he was just having a bad day or what but yeah... This really happened...

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

My mom bought me a few pairs of leggings that weren't my style so I went to this store to try a few…read moreothers. I was a bit overwhelmed by all the options -- Honey helped me by asking a bit more about how I planned to wear them, pointing out a few options. I spent amount of time in the store and had multiple follow up questions about warmth, colors and length and Honey answered them all with complete patience. The style I wanted wasn't in stock so she had them sent to my house, free of charge. Great experience -- now I just wish Georgetown parking wasnt such a hassle :)

If zero stars was a possible rating I'd pick it. The manager was obnoxious, condescending, and rude…read moreand the Georgetown location staff generally gives the impression of not knowing what it's doing. It really sucks to spend a lot of money on merchandise and then hear the store manager complain at me for buying it (I bought it online and wanted to pick it up at the store so I could try some things on in person-- I am under the impression this is the reason the "pickup in store" option exists. Instead of being polite I got a rant about how out of line I was to pick it up in the store. Awesome). I can't agree more with the reviews that highlight the crummy attitudes of the staff here. I really liked your stuff, Athleta, but your customer service and communication is terrible, and I'm taking my money elsewhere from now on. Note: I am adding the screen grab of the in store pickup option from the website; it's extremely confusing, given the crappy treatment I got.

Excellent customer service. High quality products! Worth the price!read more

Two stars for the actual store - it's clean and looks good and the clothing selection is great…read more The staff said hello and then just watched me browse. A smile is the easiest way to welcome someone but maybe isn't in their training. They also didn't acknowledge my boyfriend, who was obviously just there to be with me. I saw there were seats in the back with some reading material but they didn't mention anything to him. After we left, we both couldn't get over how unfriendly the staff were. They weren't rude, they were actively not friendly. Who's this boutique for? Your one friend in the world who has an unlimited bank account? I wanted to buy one of their running shirts but it felt like buying something here was to buy bad karma. I'll try their other location sometime but I have low expectations after coming here.

Spelled name wrong on back of jersey despite me filling out a form with my last name on it. Where…read moreis the quality control?

Take my advise and only pay attention to this one star review and DO NOT take your apparel here to…read moreget embroidered. These people truly have no idea what they are doing. I took almost 30 shirts here on behalf of my company to have embroidered with our logo. I picked them up yesterday and almost every single shirt is RUINED because the embroidery job completed was absolutely terrible. Photo attached to see for yourself. I will be inquiring about a refund for the embroidery services and will also be inquiring about them paying for new shirts from Under Armour. I'm truly at a loss for words. Unacceptable to hand over shirts like this to a PAYING customer.

We were informed upon walking in that my 10 year old daughter wasn't allowed upstairs without an…read moreadult. Geez, what the heck is she going to do up there that requires an adult escort? She likes to find knick knacks for us to buy. After that we felt very unwelcome and just left. So rude. Their rudder isn't going to be the only broke thing if they don't reconsider their customer service strategy.

I live by the Dick's in Gambrills, but will gladly come to Annapolis to avoid that location and…read moreit's staff. The staff at Annapolis does a great job of taking care of customers. We've made a quite a few big purchases here, and had a few issues from Gambrills corrected here. I don't know what I would do if this location wasn't here.

Customer service excellent but prices are absurd. Hubby wanted a golf trainer putter and it was…read more$125 I went on Amazon and got a Calloway the exact same style for $39. The one at Dicks was a generic brand. Crazy