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    T-Mobile

    3.4 (5 reviews)
    Open • 10:00 am - 8:00 pm

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    Verizon

    Verizon

    2.4(20 reviews)
    4.2 mi
    •$$

    This is only the second time in six years I have gone to the Verizon store in Tomball. Both visits…read morehave been terrible. I went this morning. The store was supposed to open at 10 AM and at 10:10 someone finally came out and said they couldn't get the inside lights on. It is daylight and plenty light in the store. At 10:20 I finally got into the store. The manager in charge is very unprofessional.... Slouchy. The young lady who waited on me did fix my problem, however, that problem could have been handled promptly at 10 AM. I will not go to the store again. In fact, because of the store, I am contemplating changing providers.

    I had a great experience today at the Verizon - Tomball location! The Salesman, Matthew (Matt) King…read moregreeted me at the door with a very welcoming smile. It was a great first impression for Verizon! I was having issues with my iPhone. For some reason, my Apple Settings were grayed out and I was not able to use my "Find My" app. Last night, my cat did not come home. He wears an Apple AirTag so I can track him on the "Find My" app. It wasn't working! That was not good timing. I had anticipated on having to spend quite a bit of time at Verizon, trying to get this issue resolved. Nope! Matt has been very well-trained by Verizon! He was able to fix it in about 10 minutes! Seriously, I expected to spend at least an hour at Verizon. There was NO waiting and Verizon has hired professional, experienced and customer-service motivated sales professionals at the Verizon-Tomball, TX location. Thank you Verizon and especially Matt King! Great work! Tricia Doddsl

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    T-Mobile

    T-Mobile

    2.0(2 reviews)
    3.8 mi
    Virtual estimates
    Shipping

    I would never return to this location. Every time I visit, there is a new issue…read more The first time I went in, it was simply to transfer my existing line to a new iPhone. Instead, they opened two additional lines on my account without my knowledge or consent. I only discovered this when I received my bill and called customer service. The representative informed me about the extra lines. During that visit, the employee took my phone, downloaded a T-Mobile app (without clearly explaining why), and handled everything directly on my device herself. I did not feel comfortable with that at all. Recently, I returned to have my screen protector replaced. While I was there, a male and a female employee were having a personal conversation in Spanish. She said, "If you were single, not married, maybe I could hang out with you. I'm single, not married like you." He continued engaging in the conversation, seemingly trying to hide the fact that he is married. This type of discussion is completely unprofessional, especially in a customer service environment. As a manager of a dental office, I understand the importance of professionalism in the workplace. These kinds of conversations should not be happening in front of customers. When I contacted customer service, they mentioned that this is not the first complaint they have received about this location. Overall, this has been a very disappointing experience, and I would not recommend this store to anyone.

    I prefer Coffee Mobile…read more Pretty friendly T-Mobile store and when we had a few questions about both of us switching from different plans, such as my Verizon plan, to T-Mobile, they helped us out. It's still pretty expensive, and comparable to Verizon, so we still haven't decided yet.

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    T-Mobile - mobilephones - Updated September 2026

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