They were great. Where everyone else failed, they succeeded in 15 minutes. I will not go…read moreelsewhere.

Visited this AT&T store on December 21, 2025 hoping to resolve a trade-in problem / service…read moreactivation issue. Instead of listening to my concern, the general manager interrupted me, refused to let me explain my side, and bluntly said, "This is my store, and that's how it is." He was dismissive, condescending, and made it clear that customer input doesn't matter here. I've been an AT&T customer for over 10 years, but this kind of treatment is unacceptable. No one should feel belittled when trying to get help. If you value being heard and respected, I strongly recommend avoiding this location. Store address: 22521 Tomball Pkwy

Follow-up to my earlier review: The manager, Kat, did not…read morehonor the offer she put in front of me at the store. Instead, the price per month went up $20/month. I lost time to service, did not get the offer that was sold to me by the manager, Kat, and now I have no intention of going with AT&T at all after being lied to, judged and treated rudely.

La'Darius was so awesome and knowledgeable, he made our experience extremely smooth! Highly…read morerecommend, he definitely knows what he's talking about. Great customer service.

I will never go to this store again. The people in there are rude and lazy, and do not want to…read morehelp customers. When someone has to go in not once, or twice, but 3 times in less than 30 minutes because what you are telling them to do is not working, maybe you quit visiting with your co-workers or get off your phone and help the customer. When you have to ask for the manager to get help, then you are not doing a good job. I will never go in this store again. I went to verizon down the street, and told them how ATT treated me, and they were appalled, and they were very helpful.

Went in to upgrade my phones, but they were also offering a $500 incentive if I changed my cable to…read moreDirect Stream. I never received so I called for an update and they have no record of it! If your changing your cable make sure you have it in writing!

JJ was awesome and a great part of my At&T experience . Def coming back to see him! He helped me…read morewith everything about the phone that I needed to know!! I'm only coming to see Jj!

I rarely post negative experiences publicly, but after almost 4 months of dealing with AT&T, I feel…read morelike consumers need to know how broken their customer service process has become. On March 9, 2026, I called AT&T because I tried upgrading my son's phone and received a strange message showing he had supposedly already upgraded to an iPhone 17 -- which was impossible because we never upgraded his line. What followed was 2 months of endless calls lasting 2-3 hours each, constant transfers between departments, and the same scripted answer every single time: "It's just a glitch." "Please allow 3-7 business days." Nothing was ever fixed. After repeatedly starting over from scratch, I finally reached out to a former AT&T sales rep I knew who had moved up within the company. He escalated the issue to the Office of the President, and for the first time I thought we might finally get somewhere. That's when I learned the REAL issue: When we originally signed up with AT&T, someone internally failed to properly process my son's installment payments. My account is on autopay, so naturally I assumed everything was being handled correctly. Instead, AT&T's own error created a situation where the phone appeared unpaid and ineligible for upgrade. Eventually, after more weeks of back-and-forth, AT&T admitted responsibility. They charged me for the remaining balance, credited back the missed payments, and told me everything would update within 24 hours so we could finally upgrade the phone. "Sorry for the inconvenience." Except... it STILL wasn't fixed. Fast forward to Memorial Day weekend: I took my son to an AT&T corporate store to finally get his new phone after being promised for MONTHS that it was resolved. The store rep looked at the account and immediately told me: "You're still not upgrade eligible." My son was literally in tears. Since March, he's been repeatedly told he'd finally be getting his phone "soon," only for us to hit another dead end because AT&T still hasn't corrected their own mistake. Now the representative from the Office of the President has stopped returning my calls entirely. At this point, I'm asking myself why I'm still a customer. We have 9 lines with AT&T -- phones, watches, iPads -- and pay a significant bill every month. Loyalty clearly means nothing when customers are forced to spend months chasing resolution for a problem they didn't create. AT&T, do better. Because right now, companies like T-Mobile and Verizon are looking a whole lot more interested in earning our business than you are in keeping it.

Exceptional Service at AT&T Cy‑Fair (12020 FM1960RdW, Suite900, Houston, TX77065)…read more I was at my wit's end after visiting two other AT&T locations with no success--my phone fell in water and had been lost for a week, and I have a complicated phone/internet plan that no one seemed able to resolve. Then I walked into the Cy‑Fair store and everything changed. Joseph and the rest of the team were incredibly knowledgeable, patient, and truly went above and beyond. They stayed past closing time without hesitation to make sure I left with a working phone and peace of mind. I felt heard, supported, and never rushed--something I hadn't experienced at the other locations. This team delivered the kind of service you hope for but rarely find. Friendly, professional, and committed to helping people, even when it's not easy. Huge thank you to Joseph and the Cy‑Fair AT&T crew--you made a stressful week so much better.

The worst company, you can't cancel your services until they want to stop charging you, they charge…read moreyou even what you breathe, they charge automatically if you authorize it, they are thieves.

I was a walk in customer and an attentive AT&T representative, named Diego was eager to help with…read moremy iPhone SE. They were very patient to provide details in resolving my issues with retrieving messages. I'll go back to this store location!

They charged me for home internet equipment even though the sales associate said there's no up…read morefront fees for equipment. I paid 55 for that. Then when I called their customer support for help with installation since it wasn't working, no one came out even after following up for 2 weeks. I had to finally return the equipment, but by the time it registered as returned I was billed a second month for internet that I was unable to access. They are a scam. Just go to T-Mobile. This is a lazy scummy company

Had an obscure problem with my Caller ID on a new iPhone. Stopped by. They fixed the problem…read morequickly. In and out in ten minutes. No charge. All done with a smile and a handshake.

Ken and his team at the AT&T store on West Road are unmatched in customer service. Before coming to…read morethis location, I called ahead to check their hours of service. Ken reassured me he would be there to process my request once arriving at the store. When I got there, he greeted me with a smile and walked me through the specific of the different WIFI packages offered and apologized for the unfortunate experience I had with the previous AT&T rep at another location. Once the appointment was confirmed, he followed up the next day and was on the phone with internal support for over an hour until my request was processed to satisfaction. His service was comparative to none as well as went above my expectations to provide a job well done!

It's been a long time since I've walked into this AT&T authorized reseller store. I guess a lot…read morehas changed. The AT&T Corporate store used to be a bit of a drive away. Now that it's been relocated to the Grand Parkway Marketplace area, we've been going there for all of our upgrades and purchases. Recently, though, we were looking for a specific phone to get as an upgrade and there were none to be had at the corporate store. So we stopped in, on a lark, at this reseller store that used to be my normal AT&T store. First, the store is a whole lot bigger than it used to be. The wait for help is a whole lot longer than it used to be too. And the sales reps are a whole lot less helpful than they used to be. After waiting the 15-or-so minutes for them to unlock the safe to see if they even had the model we were looking for (they did not), we decided to leave. But not before the rep, once logged into my account to check the upgrade status, started asking a bunch of questions: are you a teacher? A first responder? Do you work in the medical profession? And then some other questions that were - wow - way too much. It was as if she was attempting to alter my account or my plan. Yikes! Shut that down. When it was determined they did NOT have the phone, drove home and ordered it online through the AT&T website. Much, much easier. If you're an AT&T customer and need help or an upgrade with your phone, simply drive a bit north to the corporate store. A much better experience with much more knowledgeable sales reps. Or order your phone online. Probably the last time I'll come here.

I knew not to go to authorized dealer. I guess the girl thought I was old and stupid. The matter…read morewith younger generation is they don't listen. Simple questions she did not want to answer. Walked out. Stay away.

Tried calling the store to see if they have a phone in stock. Called twice and both times their…read morephone was static and broken. Pretty sad when a phone store has poor phones

I've been an ATT customer for years (over 30), have been to many ATT stores and purchased a number…read moreof phones and accessories. I recently dropped my iPhone and was in need of a new screen protector for my replacement (so thankful for insurance!) I know I can purchase a screen protector on line and save some $$$, but I wanted to buy it in the store so a profession could put it on my phone and avoid bubbles and finger prints. The sales associate less than enthusiastically agreed to put the screen protector on my phone and said he'd try to put the camera lens cover on. He got the screen protector on (with what appears to be lint included on the edges). I had to ask for a cleaning cloth to try myself to smooth the edges. After working a few minutes I asked for assistance. The manager on duty rubbed on it with his fingers (leaving smudges) and said, sometimes the humidity does that. Really?! No, you all did a bad job!!! In addition, the lens cover he sold me was the wrong size (and they didn't have the correct size in stock). Of course, that was refunded. However, if the associate would have listened to me when I told him what phone I had....he would not have inventory he could not sell (because he opened it and tried to install it). At least he realized it and didn't stick it on my phone anyway. To top it off...I had to ask for a receipt. Isn't it normal to ask the customer if they want a receipt? The customer service is clearly lacking!!!

Customer service was great! I had some Sim Card issues after my son dunked my phone I the bath tub…read morecame in and Rebecca helped me get fixed up right away! Left a very happy customer!

DO NOT PURCHASE ANYTHING FROM THIS AT&T STORE!!!…read more Went into this store to upgrade my daughter's iPhone. During checkout Brad told me it was REQUIRED that I sign up for insurance "because the phone is over $1000". This was not only untrue, it is illegal to force customers to get insurance, I looked it up. The insurance was almost as much as the monthly installment for the device and significantly more than AppleCare. Why did Brad make this demand, because employees are incentivized based on how many customers are signed up for insurance. Also, if you purchase in the store they charge an additional upgrade fee ($35), which I would not have been charged if I had just ordered in the app. I know because I upgraded my phone through the app a few months back and was not charged that fee. I called AT&T directly after the purchase but to cancel the order they were going to charge me a restocking fee even though the device hadn't even been processed or shipped. I did get them to cancel the insurance, they confirmed it was optional, but they refused to refund the store added upgrade fee. I have been a loyal AT&T customer for over 20 years and am VERY disappointed with the in-store experience. The only thing these stores are good for is dropping off trade-ins and maybe some limited support.