I downloaded Yelp just to review this restaurant. I see other reviews that are the same. Order to Mexican pizza all the food was slapped in one area... The pizza was not even cut. When I went back through to ask about it, the staff was very rude. Whoever owns this restaurant, apparently is not interested in improvements. I see the same reviews from a year ago! read more

Worse food ever. Overcooked and ingredients were all just plopped down in one spot.. Mexican pizza was overdone and ingredients were not spread out. Beef nachos had all ingredients on one side. read more

3-10 food and the rudest staff you'll ever see. Went tonight... 12/15 at 12:25am... and had a female with the worst attitude take and give me my order. Wouldn't respond to questions and seemed to hate being there. I mean I get it... read more

Was not able to order due to closed at 12 instead of 1am. Did not understand why they would be closed earlier that is scheduled.

This Taco Bell pays absolutely zero attention to what I am ordering and what they're putting in the bag. The past, AT LEAST, 6 times that I have gone there, ordered the same thing, I have gotten home and it is wrong. Today, when the employee read me back my order before I paid, I clearly stated, "No that's is absolutely not right at all. I didn't say anything about a chicken cantina burrito." (I can't eat chicken) The window employee looked at me all confused and then looked at her screen, said "ok it will be ...". Took my card, charged it, still handed me the bag that was sitting next to her the whole time, and sent me on my way. I got home, every item I ordered is wrong!!! I have been attempting to call them since and the phone just rings with no answer at all. I will be going back there with the burrito and asking for my money back. This has become ridiculous. read more

This is the 2nd time that I've received someone else's order...then when you try and call to ask where your order is, no one answers the phone. I guess we just don't care anymore. read more

The food at Taco Bell is always delicious, but at this location, they can't seem to get one burrito order right !!! This location is notorious for getting orders wrong !!! I would just avoid this location altogether and get your food somewhere else!!! Inside the lobby is kind of dirty and messy and they don't have their act together as far as ordering goes !!! read more

The service here from the staff and the manager were absolutely awful! No one spoke English, couldn't understand the order, drive to the window showed my order on the phone which was 22.99 then they rung everything up and it was 10 dollars higher. I asked for the manager and he told me to go somewhere else. How has the location still operating with such horrible customer service???? read more

Zero stars if I could. No lettuce, no Pepsi, no large drinks. Portion size was minimal and tortillas were hard. Customer service is terrible. Never going again. read more

Terrible customer service. Having conversations with tons of vulgar words not caring who can hear them.

I don't like the service here. The employees try and play on your intelligence. They are very slow it took me like 30 mins to get my food. I had to leave the drive thru and go inside and it still took longer! read more

Definitely would rate this 0 stars along with the other Taco bell in Melissa which is the first one I went to and they got my order wrong. I go to this Taco Bell in Anna and they still got my order wrong. I only ordered 1 chalupa and 2 bean burritos, I wait 10 minutes for food, and the girl at the window is on her pink phone the whole time. Finally got my food and get home and I have my chalupa and 1 of my bean burritos, but then got a bean burrito with meat and a whole different burrito I didn't ask for. Absolutely ridiculous, and they want to get paid $15 an hour for stuff like this? Funny. read more

No, no, no! Hey Mexican pizza should not taste like chemicals! Worst experience I've ever had!

Employees were rude. Clarissa working the drive thru was extremely impatient and uncooperative.

Not very pleased with this location at all. It took nearly 20 min to get 4 tacos and 4 burritos. Everyone else was sitting and waiting also so this must be a common issue. Also, the entire restaurant was very dirty and smelled. Serious attention needs to be given to this location. read more

I love this Taco Bell! The food always tastes good and I've always had pleasant experiences with the staff.

Giving ONE star for my experience tonight at Taco Bell! Let's get to it.. My husband I pull up to the speaker, silence. Someone then says something and the guy says that the are close for mandatory cleaning, it was 9:50 when they are ti be open till midnight. We drove off to pass up the window and he's just standing there looking as we did. We then pull up to the front of the store to figure out where we could go. As we look over into the store they (employees) are just sitting in the lobby doing nothing along with the guy from the window. (Now, why are all the employees sitting doing nothing when they claim to be doing something? This is full of B.S!) They end up looking at us at the exact same time we did. How odd since I'm sure they expected me to speed off but you got busted this time. I don't think this is a real thing, how unfortunate for me and my husband to be getting off work, just to stop for a bite in town (home) for this to happen. We come all the time (any time of day/night) and never have once come across this, ever! How strange is that yet disappointing. Either way we left and ended up going home, not eating anything. Since Walmart wasn't what we wanted to get into. I'm very irritated at this point while I lay her late at night, know knowing Taco Bell tonight crushed our night. This couldn't be any more frustrating! read more

This is a great place, I don't know what the other comments are about because it's always been Pleasant for me. I roll through the drive-through frequently before they're about to close and they are always very nice. The manager even made me a power menu burrito after it got taken off the menu! Super awesome staff and great tasting food!!! read more

Frequently get order wrong. Longest drive thru experiences of my life. Often asked to pull forward by the night crew and they'll bring my order out to me (this is done to cheat their system that tracks window time). Night crew clearly doesn't want business to succeed. They turn out all the lights including the sign to make the place look closed when approaching from 75. They make it seem like you coming through is a burden on them with their attitude. I worked fast food as a teen. I know it sucks, but there simply isn't an excuse for this poor of service. Take a little pride in your work and the fact that you're responsible for people's lunch/dinner. The current attitude won't get you anywhere in life unless your plan is to be a crappy drive thru worker for a career. read more

Don't waste your time Drive to Mckinney or another location Staff rude, orders never correct and staff have attitude and not familiar with new items Management doesn't care and doesn't do anything to fix the issue Been by twice and both times have issues There's no strike 3! Management needs to take ownership and fix the issues read more

Just received the worst customer service. The guy said he was the manager I explained something was missing in my order. He snatched my receipt got my order. I told him that his customer service was rude. He dismissed me. I asked for his managers name he said I don't know. I asked for his name he said I don't know and walked away. I took a picture of the guy and contacted corporate read more

This is the worst service ever, I'd be ashamed to work here and I definitely won't be back. 12 cars in the drive thru, once I finally got to the window, my food sat on the counter while this sad window guy was taking other orders while attempting to get the drinks ready, totally disconnected that me or my food was there. Then I got the attention of another guy who wandered over, I asked if that was my order, nope, then he picked up a credit card and asked if it was mine, when I said no, he proceeded to find out why a card was laying on the counter. By the way, that WAS my 2 items in that bag. While sitting and watch the inside counter, people bring back incorrect orders, I know it's hard to get good employees, but, poor management is even harder to get past...good luck! read more

Wow...just got home with my order. We asked for no sour cream. SO...they put it not only in all the tacos but all over the outside too. Even on stuff that doesn't normally get sour cream. Tried calling and no answer. Cute. Jerks. read more

We eat here weekly and the food is always good. We've never had any issues with our order being incorrect, although we usually go inside and rarely have used the drive-thru. read more

I love TacoBell but this branch don't know what they are doing. Goofing off or tired not sure why they can't get the order right. From leaving pieces out or not correctly preparing items and I'm sure it's not everyone but just frustrating. So make sure you check order before pulling away! read more

Manager and drive-thru cashier were extremely disrespectful, even though they were the ones that made the mistake. They even admitted their mistake. Only to talk back in another language to one another. I will never be back, they did not even get the rest of the food. The manager if you can call her that, stood there while this young teen talked back to me while he admitted he was wrong at the same. They both even thought it was funny. Got back to the house to find the food is cold and dry, along with being put sloppy together. I would not recommend eating here, just make the drive to McKinney read more

The manager just lied to my face. I went to Taco Bell to get a free Doritos los nachos taco for the World Series stolen base promotion, He kept repeating that the promotion was just for a regular taco and saying do I want a crunchy or soft shell. After arguing with me, he made up a story about how the computer wouldn't let him put it in, but now it was working so he could now give me the los nachos taco. He only gave it to me after I would not just accept his excuses. I was smart enough to know that he was trying to be a cheapskate. Will not be returning to this Taco Bell. Corporate office has been notified and complaint has been submitted. read more

My name is rebecca m a new manager at this tacobell/kfc I am going to do my best to make sure evrything is correct and doublecheck our orders hope to change the review in the future .looking Forward to show the difference in good service and bad service. read more