In the morning time the food is good and fresh But there evening crew needs some help always out of rice cheese just the basic stuff , last time i went i asked for the chlopa supreme combo and thy always give old crusty burnt shell it took them two tries to get it right , i have asked them without the beef but thy both had beef in them so i dont know how hard is it to listen for the ingredient and push a button , late night shift is a joke because there is no adult preset to keep the 18yr olds. Just sad read more

Every table was dirty and service was extremely slow. The place is empty and the drive thru is slow. Food all over seats as well. Bad management. read more

The wait was a little long, but the food was fresh and the service was great. They didn't fully understand fulfill the order the way it was ordered, but it ended up working out fine either way. If you get the chance try the new Wild Spicy Naked Chalupa with Queso Dip on the side (two should suffice) - you'll thank me later! read more

This was a miserable experience. I went into the dining room to get food to go. I was ignored for several minutes before an employee who was working the drive through finally came to take my order. She tried to log into the register, than stated she didn't know who the drawer belonged to and went back to the drive through. I was ignored for a few more minutes before a manager logged into to the register, told someone it was okay, and after a while, someone took my order. The real kicker came when I tried to pour myself some iced tea. The spout came off and tea started shooting everywhere--over me, over the floor, over everything. I yelled for help, and an off duty employee who was hanging out in the dining room rushed in to stick his finger in the spout. He told me to tell someone what happened. I called for help, and someone did come to rescue the guy's finger from the iced tea container. I then went to the counter to ask for iced tea figuring they had some by the drive through, and considering the circumstances, they would be willing to at least pour me a cup. The guy asked me if the tea got all over me. Yes, it did. I asked if I could get iced tea from the drive through line. I was told no. No apology, no tea, no offer of help of any sort... just no. So I was ignored, and I got drenched with iced tea. There was no apology or even an offer to pour me some from the drive through container, and basically nothing.... I do appreciate the fact an off duty employee saved me from my iced tea shower, and another employee did fill my cup with what she was emptying from the defective container.... but I do think my experience could have been much better. I threw out my iced tea drenched receipt, so I won't be able to fill out my survey, but I will probably contact corporate because this was ridiculous. But whoever stuck his finger in the iced tea container should be thanked. He told me it was the second time today the spout came off, so get that thing fixed! read more

I have never had a more positive experience at a Taco Bell in my life. Tone was so helpful and nice, we had a car full of complicated orders and everything was executed perfectly!! 10/10 read more

I gotta say this Location has never disappointed me until tonight there was only 3 cars in front me by the time I got my food it was almost 20 minutes I noticed when I first pulled up after ordering I noticed three of the employees goofing around in the back I won't be back at night anymore read more

This location is like a mini Taco Bell. The interior is kind of small and mostly stools and counters. The entrance is kind of a cluster to get in and out of (like most things in this area of Parmer). The staff was friendly enough. The food is what you expect from Taco Bell. read more

This is the worst Taco Bell. We were so excited when this location opened so close to our house, yet because of their horrendous service (i.e. No service) we go to other locations, much further away. Today, I couldn't even purchase gift cards from this location. I was told that their manager is the only one with access...and he/she is not here...at lunch time. This is the same manager that asked for prospective employees to come in on a specific day, only to be on vacation. So sad. At least there's another one down the street. read more

Food was cold. Customer service was horrible. Won't be back!!! We wanted to place two separate orders, and was told we would have to drive around twice for two orders!!! Wtf? read more

It's Taco Bell, so you generally know what to expect. I went through the drive-through with no problem. Everything I ordered was in the bag, with sporks and sauce. Got home and it was tasty enough. read more

Ever single time I have been to this location something is wrong...out of food, closed early, machines down...etc. Don't trust.

This particular Taco Bell location is awful! On two occasions I've had terrible service. I went one evening through the drive thru about 9pm and I was told that they were closed because no one showed up to work. Really?! Then just last week trying again at the drive thru, I'm told that there is a 30 minute wait because they are out of beef, when I expressed my disappointment , the person on intercom said that I could substitute steak or chicken so I placed my order for 3 tacos and it was $11. He did not tell me he was going to charge me for the substitute! When I saw that I told him forget it! They really need to get their act together. read more

Rude Staff, Unwilling to help, and food is horrible at this Taco Bell. I was thrilled that a new Taco Bell was built close to Dessau & Parmer cause I spend $35 to $45 a week on Taco bell and have to drive all the way to Parmer and close to Metric. At least at that location, the staff works hard to be friendly and the food somehow just tastes so much better! I've been to this new location 5 times and I've finally had enough and will not go back! Each time they always miss some part of the order. Its always cold, they take forever to get me my food (wait an average 15 to 20 minutes from ordering) and they are rude when you tell them they made a mistake. The Doritos Locos Taco Supremes are always low on meat and the soft tacos are hard, yes I said hard. The food here just isn't worth the money! I thought all Taco Bells taste the same, nope! Not here. I miss the other Taco bell soft tacos with the meat so hot its so delicious. HERE? its given to you cold! I guess its because I always have big orders, but that's no excuse! I have a big family and spend a lot of money and expect a good warm meal. The other taco bell gets it done! Not here. Go to another Taco Bell, this place gives you small amounts of meat and isn't hot or even warm. I still do not get how this Taco Bell's taste is not good. I love Taco Bell and all others are so good. Why does this location lack so much with service and taste???!!! Go elsewhere, you'll be ripped off. read more

Very good taco bell compared to most. Never had any major issues with the online ordering, I have had issue before but we're quickly taken care of and with no hassle. Would recommend this one 100% over the one on pecan st. read more

This place is horrible! 3 times I've been here and each time they managed to screw up my order in some way. I order a large freeze drink, the girl screws it up and Gave me a regular while charging me a large one and it wasn't even busy. I order a chicken cantina bowl,they somehow made a chicken Catina burrito instead. I order a chicken cantina bowl and the guy who made it didn't even add the cheese and the guacamole. I mean come on now, how can you screw up on an order? You have the ingredients and a picture that shows you how to make it. I'm never going back here again. This place lack customer service and a Management That can lead his or her team the right path. There has been other times I came in and the staff is busy taking and not even tending to customers. This store is not going to make it without a leader who knows how to lead. read more

I did not get sick. That's about the best i can say for this insipid inauthentic chain restaurant.

Usually not a bad location...but today was crazy. Went into this TB around 2pm. There were 2 people sleeping in the lobby...customers..laid out..laid across multiple seats. There were 4 back packs in a corner and the lobby was a mess. It looked more like a day care center than a restaurant. The long unshaven guy at the counter never asked if he could help me nor did he give me the correct change back, until I asked him to recount it. Just not a good day at this TB. read more

Taco bell on 1548 E. Parmer Ln Austin Tx 78754. I went to taco bell at 5/20/2018 at 12:49 am. I got a number 10 which was 2 crunchy tacos chzy gord crunch and cinnamon twist. The next morning around 8 am I woke up with a headache, diarrhea and vomiting all day. I went to the ER because I couldn't keep nothing down and also was giving a IV for fluids. The doctors ran test and ruled it out to be " Food Poisoning" the doctor sent me home with three different medications. I called the restaurant to let them know an the Manager Alex gave me attitude. I had to miss three days of work and on the third day I was still feeling bad. read more

Kinda upset! Was wanting Brkfst they're suppose to open at 7am it's 9:20 now and they are still not open! I called the mgr and ask her why and she said her cashier just barely got there and they won't be opened for another 20 mins! REALLY PEOPLE -no way to run a business-need new people who are work conscious! read more

I bought some food today and 2hr later me and the toilet were best buddies for 1+hr do not buy food from here it will give you the "Burning Shits" read more

I ordered a steak quesadilla with a Baja blast And got a chicken burrito with a Pepsi. I will never go back. The lights aren't even on outside and I see the workers fooling around inside. read more

5 stars simply because of the person at the drive thru was the most professional and nicest employees ever! Taco Bell in general is a joke when it comes to Mexican food but because of the service this employee gave in less than 3 minutes of interaction it made it all great. Wish I could have a better description but it was a skinny male lol read more

I've been to this location several times, and it isn't like other Taco Bell's. The food isn't up to par. Tonight, the bean burritos were on old hard flour tortillas and hardly had any beans. The nachos were okay, but was missing something. I would suggest avoid this place. read more

I wish I could give this POS place zero stars. We pulled up at 1:43am and these people would not answer the drive-thru, so we pulled up to the window. We waited at the window and attempted to drive back thru. Nothing. Then they waited until time sprang forward at 2am to 3am and they turned the light off in the drive-thru. I will never visit this place again. This is not the first time we have had this type of issue with the lazy employees at this taco bell. Fire your night staff. read more

Worst taco bell I've ever been too. Every single time it takes at least 15 mins to get through a line of 3 cars. Been to this location 3 times and today was the last time. Waste is time. read more

8:30pm- been in the drive thru for over 20 mins now. it normally is slow here but holy Chet wtf. save yourself some time and go to the one on west parmer. sometimes they run out of beef read more

The place is good, not great but good. I live around the corner, so I go here all the time. The day staff is great, but the night staff is lacking. It is almost like a different Taco Bell, honestly. They are all very nice, but not necessarily fun. If you are trying to have fun and be goofy, they just kind of stare at you. I don't suppose it is their job to be entertaining, but a smile would be cool. Anyway, as a whole this place is pretty good. read more

Very very slow and inconsiderate staff. I don't recommend coming here unless you want to wait an eternity for them to fix your order they most likely will mess up on. read more

As someone who has an autoimmune disease that limits what I can eat, Taco Bell is actually one of the few fast food restaurants I can go to. I went through the drive-through with my boyfriend at around 11:30 PM. Now, we knew that they were about to close, but the restaurant was not closed therefore they should still have the food that you would like to eat right? Well I was able to get my soft tacos with no problem, however my boyfriend wanted to order nachos and she stated that they did not have any cheese. He then asked for something else with steak, but they were out of that as well. It is so frustrating to us when we go somewhere and they are out of the food or don't want to melt the cheese so that they can make our food. The lady speaking to us was very sarcastic and rude, as we were trying to figure out what we could order that they actually had. At one point she even stated and I quote "we don't have whatever you want, we are about to close." So rude. Never going back to this location read more

Been here maybe 4 times since moving to this area. Two times it took 20+ minutes to get my food and one of the other two times my order was wrong. Possibly the worst Taco Bell ever. read more

Unbelievably slow. Always a wait. Staff takes forever for simple order. If you're vegetarian, don't bother. They don't understand...I asked to sub beans to my order and they ADDED beans on top of the meat after I said "no meat" read more

Tell me why I go around 8:30 pm and order a quesadilla meal so you would assume that these people know how to do their job and know dam well that a quesadilla is hot. Well that wasn't the case after getting home and seeing that the cheese wasn't even melted just pissed me off how are you going to give someone raw food? So you know obviously I went back to the store and politely asked for a refund and for my order to be remade. The manager said he can only do one thing either redo my food or give me my money back since it's against "company policy". I told him no you're gonna make my food again this time hot cause that's not my fault you guys couldnt double check before giving out raw food and you're gonna refund my money. Now I wasn't rude. I didn't cuss or get loud. I got my money and my food after all the dam employees kept looking at me like how about doing your job instead of looking to the lobby to see who's there. So when I'm leaving the MANAGER ON DUTY decides to say a smart ass comment as I'm walking out and tell everyone in the kitchen loud enough for me to hear on how much he hates his job. I turned around and told him boy you hate it here so much maybe you should go apply else where. Ghetto, retard, and still wants a better job. Sorry but this place gets 1 star and that's only because Yelp doesn't let me give y'all 0 stars. Next time don't waste other people time and maybe we won't have to come back. read more

Absolutely horrendous customer service, I'm still fuming. I've worked customer service for nearly a decade now and half of that with fast food. Yes it was rush hour, no it was not busy, there's no excuse for the level of rudeness from the drive-thru staff. It was very much a "whatchu want" "anything else" experience. The employee taking my order didn't say "Hi", no "Welcome to Taco Bell, may I take your order", no "how ya doing" nothing. I had to sit and wait a few seconds in disbelief at the greeting I received, just to make sure I heard it clearly when he called on the speaker again. It gets better: when I got the food, the employee just closed the window and worked on the next order, no have a nice day, nothing. I was so mad when I left that I didn't even notice til I got home that I was missing a drink from my order. I called the store for the manager and was told she was "busy" for the next 2 hours. This place is not worth your time, I've had some poor experiences, but this one takes the cake. I'll stick to the Taco Bell on W Parmer from now on, never had a bad experience there. read more