Taco Bell.... i used to love you. This is the first bad experience ive ever had with this taco bell after coming here basically my entire life. And its enough to make me delete the app and never eat here again. I placed a $50 order on the mobile app, and the employee gave the delivery driver the incorrect order. Now because the order was done through the app, they are unable to issue a refund. The app itself is not working, and im just going to have to file a chargeback through my bank. This headache is the result of one persons oversight and theres no reason it should be this much of a hassle for me to get my money back for someone elses mistake. I'm frustrated because i have to do all this extra work and the manager never spoke with me themselves, even though i left my contact information with two different employees. This is also incredibly cowardly and unprofessional, you got my name and number, you know the situation. Call me yourself and tell me whats going on with my $50. Dont pawn this off on your employee. It sounds like a shit job anyways, ive seen the position open on Indeed several times in the last two years. Nice turnover Taco Bell. I hope your employees unionize and you start paying them enough to care about doing a decent job. Never again. read more

See all

I experienced an issue with ordering through the app, as I received an incorrect order. However, the staff was fantastic in accommodating our request and resolving the problem promptly. read more

Taco Bell is a guilty pleasure. Just saying. Not much special to say about this location since everything is done by kiosk. Staff is friendly though. I've never had a complaint. No drive through so it's kinda nice to go inside every once in a while. read more

Warning Don't order drink! Lids do not fit generic white cups. Received drink in drive up and when handed to me it spilled everywhere. Soaked my clothes. Went in to get replacement and same cup and useless lid. Luckily was close to home to be able to change clothes and finish cleaning up mess. read more

Is Taco Bell good Mexican food? Eh. But the cantina chicken menu is pretty yummy and relatively affordable. I like that they are quick and open late. Overall a good Taco Bell. read more

I love Taco Bell. Went thru drive thru after work around 6:30pm to get a box of crunchy tacos. Drive thru person was nice and friendly. I came home and the first crunchy taco I bit into SMELLED and tasted OLD. I know it's a fast food restaurant but I still expect decent food, especially for the price. I'm disappointed. read more

Taco Bell - Crunchy taco - Fast Food Near Me - Freedom, California

January 7, 2025 9:25 pm Today I came in the drive thru and a teenage girl and boy took my order and gave us the wrong order we go back into the drive thru and they fix my order and rudely takes it back and gives us the wrong one again and forgets one thing we ordered and when we ask for it she said out loud "they were cooked before just give it to them anyway" , which u thought was gross . This isn't the first time happening with the same employee. read more

Gave us the wrong food and put spicy food on kids food went back to try to replace the burritos and they told us they couldn't re make them

DRIVE THRU The food is good, the service can use a lot of improvement. Everytime we are inside it is dirty. -Soda cap was cracked -Sauce packets were thrown roughly at us -No napkins provided read more

Alex provides excellent customer service. I had an issue with an app order and he did everything to make it right, even though the manager said no and was not very understanding. Alex deserves a raise! read more

I stopped by to get some Nacho Fries, bcuz their window ads indicate that they have some (see photo). I walked in rather than drove thru. They do not have the Nacho Fries Seasoning, therefore, they do not have any Nacho Fries. Why advertise the fries if you don't have any? Very disappointed. I left bcuz the Fries was all I wanted. read more

Taco Bell - Nacho Fries ADS - Fast Food Near Me - Freedom, California

I ate a bean burrito and at 4:00 am it let me sharding in the bathroom for three hours while I was watching memes on my phone and the first bite I took out of it I found fucking hairs bicth read more

I'm so tired of coming to Taco Bell and having workers give me food I didn't order. Please hire people that can be less stoned at work so they don't waste peoples money. Honestly things like this make me not want to return to this location. Thanks a bunch read more

drive thru Serivice is great, The food on the other hand is weird there shells are soggy and so many iteams are missing ! They take forever to bring out the food and the staff is standing waiting for the food to come out Do better! When i came inside to correct my order staff snarked at me As well as the restaurant inside is SUPER SUPER HOT!!! Like AC HELLO??? read more

It's Taco Bell but I love their food.I got two bean and rice cheesey burritos for a dollar each and a diet Pepsi.Food was yummy.Prices are good.Service is fantastic.I recommend this location read more

Taco Bell - Fast Food Near Me - Freedom, California

See all

They forgot my nachos fries and I felt scammed plus angry I was really starving they've done this so many times!!!!!this was 6 years ago!!!!!! read more

The Fact that you have guys out side taking orders like In N Out is pretty Lame at least have these dudes have better customer service they feel so entitled or special working here they ignore you when you talk to them like wow !! I'm not spending my money here ever!! read more

This place is really nice. We came and sat inside to eat and it very nice and clean. All of the modifications on our food were correct as well, even when they were hauling and making food so fast. Very friendly and attention to detail. read more

All but one time that I have come here, they have forgotten at least 1 of my items. Today they forgot 2, I didn't notice until I got home ( the bags are sealed for COVID and I fucked up and assumed it'd be right) I mean, chips, a crunch wrap and bean burrito: can't be that hard. But yeah, got home, just a crunch wrap and nacho cheese, no chips though. No burrito. I thought I'd go back, but I noticed, they didn't give me a receipt. I called, no one answered. Double check your bag before you leave cause they're seriously the worst read more

Be very careful when you order make sure you check your bag before you leave the window once again I didn't get my full order I just don't understand how you can't read the screen in front of your face when you're making the food Watson Ville sucks completely I go to 41st Ave. my orders are always correct Santa Cruz always correct even the one that was downtown when you're putting stuff in the bag how hard is it to count and make sure every item is there I ordered 12 items and I missing three of them read more

My family came in for an early dinner and there was no one who spoke English that was able to take our order. We left with no food after being waived to the side so other people could order food. Also everytime we have come in it is freezing cold. Everyone is wearing sweaters! Even when it's not hot out and overcast! Food is okay and staff is friendly but clearly there are some issues that need managed better. read more

If you want to review please take a moment to read this this Taco Bell establishment I've had with them I understand that the dollar limit addition tacos are not meant to be stuffed however does the temple is why I don't buy at Taco Bell anymore read more

Taco Bell - Crap I was devastated hungry and I smashed it - Fast Food Near Me - Freedom, California

I asked for a black bean cheddar chalupa and they gave me all lettuce and they only put black beans on the outer most part of the shell so it looks like its filled with black beans. Worst part was that my food was cold, its the most disappointing experience. The cheddar chalupa is my favorite but I dont want to return to this location. read more

Only writing a review because I saw so many horrible ones. I got exactly what I ordered, everyone was nice and no wait time. I would come again read more

They charged us twice, and the girl working (name is Norma R) was a complete idiot and refused to refund us the second charge. So if they say your card didn't go through, make sure to check! read more

We always order a good amount of food and to many times it isn't right... tonight was my last time giving them a chance! They messed up this order so bad we didn't eat most of it!!! Really make sure if you are going to get food here to check it very WELL before you leave! read more

In high school I had Taco Bell EVERY SINGLE DAY FOR FOUR YEARS. So I like to think I know a thing or two about The Bell. This one is better than most. Why? One reason, it's always clean and also freshly remodeled. Second, the staff here are SUPER nice and friendly! One of the ladies even came up to our table, asked if everything was alright and if she could get us anything! Unheard of! Other than that, not much in the way of surprises, however with their new Fresco menu, this makes us inclined to stop here for a quick healthy bite after our workouts! read more

Taco Bell - Fast Food Near Me - Freedom, California

Tiffany made sure to give me as much hot sauce as I wanted @ for that I give her 5 stars!!!! She's the only one that knows exactly what I need. Thank you Tiffany!!!!! read more

I have a deep seeded addiction to Taco Bell. Especially after a late night out! I can't help myself. In fact I refuse to seek help in this situation. This is purely my personal opinion, but I love taco bell tacos and all the other items on their menu. read more

See all

This Taco Bell is so gross that they need help or just close it down. I've been to decent taco bells, but this one is bad inside and out. They just remodel the taco bell , but they should have hired all new staff or something. The food is extra gross. I'm always so disappointed in them because I live close and like Taco Bell, but not this one in Watsonville! The nacho chips even taste like ass. I was so upset today. I only had 10$. I had a choice to put some gas in my car or to grab a quick meal before heading to work. I didn't eat all day and decided to get a meal. I ordered Nacho and one taco. I think it's the number 5. My one taco was ok, but the nacho were so bleeping gross!!! They taste like it had a cleaning product in it or something, which can cause botulism. Yup, no, thank you. So I only had my one taco. And I will never go to this Taco Bell again. I even have some hot Cheetos in my car and dipped it into the nacho. The hot Cheetos can't even mass the bad taste. Sorry, not sorry, Taco Bell. Omg, and one other time, I went there. The staff and manager were yelling at each other while handing me my food. I stopped, ate, and watched while sitting at the drive thur window. They didn't say anything to me and continued yelling at each other smh. Gross!! No more waiting my time. read more

Same complaint as others... last couple of times thru the drive thru we have been missing items! How hard is it to just make sure everything's in the bag? So lame! Bad quality control. read more

This is a great place to come to usually but lately over the last year it has gone downhill. Whenever I ask certain things to be left out of my order they are still always added almost every single time. This new thing that they are doing with the workers outside taking orders for food has really slowed things down quite a bit and made it more complicated. There's a bigger line now than before, I can't even go through the parking lot when im not buying food because of how many cars are built up! It's ridiculous and I wish they would stop doing the outside ordering with the workers. It's way worse them doing it this way! I thought we were supposed to have less contact with each other as well anyways right now ?? Lol how is this helping accomplish that lol read more

I honestly enjoy tacobell. I just went and they boofed my order up. I just get tired of getting home and missing a couple things from my order. It bums me out. read more

Me and my friends came here for some Baja blast freezes and when we ordered it took us 30 minutes to finally find out that the machine was broken. They decided to give us another flavor but when we got them they were all melted... smh. read more

I cannot believe how bad the customer service is at this Taco Bell. The staff will always ignore the customers at the counter to take their orders and never greet the customers. The staff here is also incompetent and will always forget the drinks and the sauces when they have the sauce packets over the counter. Today I asked a person working there if they remember to put hot sauce packets in the order and they said yes and then I looked inside the bag and there were no sauce packets in the bag. I then told the staff member that there was no sauce packets in the bag and then she gave me a sour look and snatched the bag out of my hand and then angrily shoved packets into the bag and then shoved the bag on the counter not saying a word. The management at this Taco Bell needs to get their act together because this is the last time I come to this place. read more

We got our food through the drive through when we realized they didn't provide us with the receipt as I scan them for my points through the app. When we asked for a copy they claimed to have "already thrown it away", as we looked passed them and saw a pile of receipts they informed us that ours was not one if them and refused to reprint ours even when provided the items and the card which was used. They started getting snappy. To me this seems unreasonable or maybe like they were keeping peoples points for themselves. read more

I really have to say this is by far the worst Taco Bell I've ever experienced. It just constantly lets you down. Whatever you order is always skimped and or cold. It really is a bummer that this is the only Taco Bell around. When you order a bean burrito it's basically just cheese in a tortilla and don't even get me started on their orders of rice. Literally give you 1 spoon of rice EVERY DAMN TIME. I asked about this and they really told me that you pay 25cents per scoop even though you pay almost 2$ for the side. I found this hilarious as a sad excuse of poor customer service. They really need to go under new management and find new managers because when you try to speak to someone they just try and argue and justify their horrible service. Just save your money for a different location or food place period. You don't want to visit this location. read more

If you would like to see a visual of apathy, look no further. Crappy service with "not my problem" looks on every face behind the counter. When our order was ready, it was thrown on the counter like a sack of crap. The woman who left it was a total jerk. Bad Taco Bell. read more

I like coming here , food is always hot and the tacos are good!! The guys Jonathan from the drive thru has really good customer service too

Good food when you don't want to eat anything else. Tastes best late night. And they always got new stuff for me to try