I went to Taco Bell for a quick, braces-friendly rice bowl. When i received my order, I got a less than have full bowl with multiple missing toppings. I don't think I've ever gotten a worse food experience in my entire life. read more

Taco Bell - My half-filled rice bowl with several missing toppings. - Tacos Near Me - Helena, Montana

I ordered a crunch wrap supreme, and three hardshell tacos and the dumb AI system that they refuse to get rid of gave me three supreme tacos. Also, the employees there are slow and have zero sense of time. Do not waste your time. read more

Worst system ever, went inside as drive thru takes forever, well inside worse, seriously 25 min!! If I hadn't ordered would have walked out.. 2 others before me waited longer!!! No more.... read more

Missing steak poblano Quesadilla. Not only is it shitty to pay high prices for cheap food but not even receiving said food. Gotta love it real knee slapper. read more

I keep telling myself to never return to this taco bell.I think this is finally the last straw. How this location remains open is beyond me. After a twelve hour day of work, this was my wife's beef.Taco, and exactly how it looked when she opened the package. Do yourself a favor go buy a steak dinne ?It costs probably less as well! If anyone knows how to give a negative star rating, please fill me in read more

Taco Bell - "Beef" taco - Tacos Near Me - Helena, Montana

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Looks like they read the other comments and made some improvements. While the line was still long, my order was correct with sauce I asked for and napkins. I think they are just short staffed because it's hard to find anyone who wants to work anymore, especially fast food. Staff was pleasant and even apologized for the wait. read more

Absolutely the most dis functional group of people iv ever seen! 10 employees that couldn't get simple orders done without 45 minutes for each and that's not a joke! read more

I will never go to Taco Bell again. The food is very expensive now, I did not get any napkins with my drive-through order or was I asked to get any sauce or salsa. And now the drive-through uses AI to place your order. I will never go to Taco Bell again. read more

The location is apparently incapable of matching the order to the correct customer. I ordered delivery and received a random small selection of items of which I ordered one of the six items delivered. The items delivered were about one quarter the value of what I ordered. read more

Service was distressing. If you go inside and plan to pay by credit card, you were supposed to place your order at the kiosk. Except. No sign or warning this was expected. From what used to be the order desk and has the menu above it -- can't even see these little kiosks. You were supposed to have noticed that on the way in -- but these clearly are not well enough marked. I and 3 other customers missed them. So. This means waiting ignored at the order desk where the employees either can't easily see you and or the few who do certainly can ignore you a long time. There is no bell or buzzer to get assistance. Service when finally done at Taco Bell's maximum convenience to itself and with fewest employees -- was impersonal and unfriendly. Plus slower, because no sense that anyone pays attention to any customers in the lobby. When my order was finally delivered to the order desk it was quickly slid/thrown there by an employee who mumbled "sorry for the wait" with almost no eye contact, turned and rushed away. From my position I could see her and at least 2 others working, nothing was rushed to fill orders at the drive-in or the lobby, except that mumbled "apology" and the sudden rush to retreat to the back. Uselessly. The kiosk order platform asks you if you want packets of condiments. Implying these will be included with your order. You already had to specific at the kiosk if it was a takeout, But. NOT! No condiment packets. But by the time you discover this at the car or home ... who cares. Taco Bell didn't. No wonder the seating section was absolutely empty of dining customers. Yet they ask you to "round up" your payment at the kiosk to the nearest dollar for their education fund. Right? So. Before Covid -- Taco Bell was a treat for me. Seems to have fallen into as much of a "do it yourself" gig as possible -- but without discounting the prices accordingly. In fact, thank yourself for placing your own order, for patiently waiting a long time, for hunting down your own condiments (but I guess it helps someone out that you also registered these in the kiosk so they can enlist you to do inventory control, too). The floor was dirty in the lobby and in the food prep area. I guess either that is a "service" the customers will be performing next for Taco Bell... or we just need to keep ourselves content in blissful ignorance by using the drive-in and/or the app. If enough of us do that ... we will never known what goes on with our food, never see an accountable employee and pride ourselves in boosting Taco Bell profits. read more

By far the best customer service and food quality of any Taco Bell or ate night spot I've visited in the US (of locations across 30 states). 10/10 can't say anything better read more

the drive thru takes forever!! dont even waste your time! i went there for lunch and it took over an hour just for a taco!

This line is insane they don't care at all if you've been waiting there for an hour , recommend other store.

Horrible customer service rude employees. Said their system was down and that I just had to drive around until it was up. She had a huge attitude. I had an order confirmation on my phone that it was received at the correct location. She did the same thing to the car in front of me. She needs to be fired head out the window and yelled at me. Dirty all around too! Do not go here read more

We were traveling on a roadtrip and ordered taco bell on the app with hopes to have refills of Baja blast. We arrived to see signs saying the lobby was closed for no apparent reason and then proceeded to wait in a super long drive thru line to receive the food we had ordered 30 minutes ago. Super frustrating and I would never recommend coming to this location. People come to Taco Bell for great food and Baja blast and want to enjoy eating in the lobby. There was a worker just sitting on his rear inside the lobby that was apparently closed. read more

Well, if you really feel like you're time has no value and you feel like killing an hour waiting in a drive through look no further! Taco Bell on Montana Ave has arrived!!!! Watch as several employees amble aimlessly about without rhyme or reason, stare in fascination as the same employee folds and unfolds the same box not once, not twice, but five times before moving in to the next box. Then just when you are ready to hit the road your food arrive semi-warm and a tad on the soggy side. All jokes aside get these people some help! read more

If I could give 0 I would. I've been in the line for a literal hour. Our online order was scheduled at 11:30. It's 12:22. and haven't even ordered yet. It's been an average ten minutes between cars getting through. Meaning, you don't move at all for at least ten minutes at a time. I've seen no less than 15 people pull up in line behind me and leave when they saw the line wasn't moving. I'm trapped. Unless I take my subcompact sedan over the curb, I will surely perish here. Send help. Please. read more

Don't appreciate being told at 7pm that i wouldn't be turned away if I arrived by 7:15. After waiting close to 40 minutes in a line, I was turned away. Had to cancel my online order. Very unprofessional and not customer centered. Very dissatisfied experience. read more

I really was so excited for my food, the guy at the window was the best part, bc he cracked some jokes. But I ordered a bunch of food, and trusted that they got it right, THEY DIDNT. I came home, and half of my food was missing ( that I paid for), I didn't even receive a receipt, and I had no sauce. that I specifically asked for. I called bc I legit wanted to cry, so I told them abt their mistake, and the person who answered the phone, hung up on me, mid sentence. Idk why I even went, obviously was a mistake. the food I did get, I NEEDED the sauce for. Not trying to be a Karen, in fact I'm young and this is my first review ever. But I wouldn't hang up on a customer. read more

This place is so slow. My grandma could make tacos faster. Expect an hour wait in the drive-through.

They totally forgot to put the hot sauce in my bag. It happens I guess, but I was the only person there at the drive thru. Not like they were under a lot pressure to move quick. So if you go there then I suggest checking your order before you drive away read more

Slowest service in town. You could get faster food if you went to a sit down restaurant!!

this location is open till 10 and they are constantly closing early! i made an uber eats order at 830 and then found out an hour later they closed at 8 ....and when you do go through the drive through its a minium 45 minute wait! i wonder if the big bosses jnow they are closing early? read more

Easily the slowest Taco Bell to ever exist. I've been in the drive thru line twenty minutes and still haven't even ordered yet, and because of the layout you can't bail from the drive thru line. "Fast food" my ass. read more

The slowest Taco Bell drive-thru you will ever come across. Prepare for 45 minute waits. Heed my warning.

I don't understand why so many people wait in line for almost an hour for this garbage. The order was wrong and things were just thrown into the bag like it was done by two year olds. I don't have plans of ever eating at this establishment for drive through fast food. Avoid if you want something decent! read more

The absolute worst in the United States... Takes at least 30 mins to more than hour to get food anytime of day... then when you get it, its shit ass quality, half cold and i found a hair in my chalupa. Gross ....never ever eat here!!!! read more

Slowest service ever. It took over five minutes per car so it has been forty minutes in line and we haven't even ordered. Absolutely inexcusable. read more

I am tired of showing up and even though you're supposed to be open till 1AM you close early almost every night and with with all your lights on it is extremely misleading this used to be the only place I could go to when I get off work at 11 but not any more read more

legit I ordered a ChAlina and got 3 soft chell tacos and 2 hard chells in what world is that my chalupa please tell if I'm dumb and they probably gon spit in my food after i ask for my order read more

Worst place in town. They close early (8pm) even when they are to be open until the early hours of the morning. Service is so slow, expect a 45-90 minute wait in line during non peak hours. read more

Food there is delicious I always leave full after eating at Taco Bell but for some reason they can never get the order right