This was the best Taco Bell experience I've had in a long time. Everything is updated inside. For context, we went inside at lunch time (1230) and it was so clean and quiet. Everyone was so polite and there were no issues at all. I've had other locations in the area that were the total opposite. I only got a picture of the updated artwork. read more

Taco Bell - Mural - Fast Food Near Me - Indian Trail, North Carolina

This place sucks. I got my food served on a dirty tray. The staff r lazy they didn't put onions on my taco even when I paid for them

I need to quit ordering from here because our order is never right! We ordered 3 Chaulpa Supremes and only got 2....and they were chicken instead of beef. We love getting Taco Bell and the rest of the food we got was good, but I would like to have what we ordered! read more

Absolutely terrible. Manager should be fired. Waited over 30 minutes for my order and when I finally got it. It was the wrong order. In this time 3 other people came back to the counter because they also received the wrong order. How does it take 30 minutes to make 3 regular tacos. Unreal. Will never be coming back. Update. As I am writing this my food comes out for the second time. IT IS WRONG AGAIN. unbelievable I didn't know a place could get this bad. read more

This is by far the worst Taco Bell in the area. Avoid at all costs. If you do make the mistake of ordering from here be sure to check the bag for contents. They consistently miss entire meals. Service abysmally slow. An absolute shame what this has become read more

Don't even bother to come inside to order food. I went on a sunday. I was the only person to order next and they didn't even have someone up front. No one greeted me or acknowledged me. Absolutely zero customer service. Waited 20 minutes and I didn't even bother to wait any longer so I left! So disappointed. My first time there. But I guess that's my fault for even coming to Taco Bell in the first place. Won't ever go back. read more

I've been here a couple of times and every time seems like a train wreck. Food is not ready, even though I did online order and gave them an additional 5-10 minutes beyond what they said it would take to prepare. The kicker is while I was waiting for my food I overheard the drive through attendant tell one of the employees preparing the food "the lady that just placed her order asked that fresh gloves be used when preparing her order". The response for the employee preparing the food "Pfsst she must be crazy". read more

The system was down. doors were WIDE open and the employees said "we are closed" (while eating food) mean while it was 12:30 and the place closes at 2am. Would 100% NOT recommend! read more

There's a clown working in the night shift putting a paper saying that they are closed all over the store and speaker phone and then gets upset when you pull up in the window asking to pick up an order, Lmao. Terrible service. By the way it was only 10:45 pm read more

To say I am disappointed with the staff and the overall experience is an understatement. I thought using the mobile system inside would be faster since there was no cashier up front to greet me when I walked in. I had to wait 30 minutes just to receive my food and people who walked in after me received their food before me. My advice is to not waste your time going, especially if you think it'll be a quick bite. read more

You would think the job of someone in fast food is pretty simple. 1. Take my order: 2 tacos, a burrito, a burrito supreme. 2. Someone makes the order 3. Drive thru attendant takes money and gives me the food I ordered. Not at this Taco Bell. They did get number 1 right so they get one star. They could take my order. Who ever was making the food and reading the order- you forgot to make two items. The person who took my money charged me for my entire order but also failed to give me my complete order. This is not the first time this has happened here. A suggestion to all that work there- go back to high school and get your high school diploma. You should have learn to count and read In elementary school but hopefully they give you a brush up in high school. I do have a little hope for you people that work at Taco Bell- a little hope. read more

This TB is going downhill fast.... My order is always wrong. They are always out of food or things there. Last time it was soda. Then my order was missing a taco and they made a taco wrong. You wait in the drive thru forever and when you get up to the window it's all wrong...... read more

This is the holy grail of Taco Bells. Easily one of the best, most consistent Taco Bells I've ever been to. They consistently get customizations right, the staff are friendly, and there's just something to be said about a Taco Bell that does it right. Don't get me wrong -- it's still a Taco Bell. But if you're going to go to one, this would be the one. read more

I have been here three times and every single time, I have been treated very respectfully and politely. The workers are cheerful and smile at you. The food has always been good and hot and I've never missed anything from my order. I know this location gets very busy so I can't imagine how difficult it must be to keep a smile on your face all day. Keep up the good work guys! Very proud of you and hope you all see this review. read more

This Taco Bell is always good and employees are respectful and get the orders correct.

Bad costumer service, guy took my order then when I got to the window he told be to pull back around and reorder. And his manager was rood as well! Didn't even apologize. read more

I ordered via DoorDash and it's like they were trying to mess the order up. Did not receive the quesadilla or 8 sauces. The bean, meat and cheese burritos had no meat and the Sierra Mist tasted like seltzer water. The order is printed on the receipt that's stapled to the bag... how to you mess it up so much?? read more

Had a the box meal and good Mountain Dew. The tacos were good and the sauces were really nice. The reason why I gave it 3 stars is because about 6 hours later it gave me diarrhea and bad farts. read more

"Lady" at the drive thru window never even looked at me..not even when handing the bag out of the window! First of all I say "Lady" because she had the filthiest words coming out of her mouth as she was speaking to a coworker..and I mean really filthy. (She had long braids with blue and white braids intertwined.) She never acknowledged me with even a word or a look. Literally, handed the bag out of the window sideways, not even turning her body towards the window. No acknowledgement that a car had even pulled up to the window. Top it all of, I ordered extra chicken on my quesadilla and not only did I not get extra chicken, only one section out of four had chicken. The rest was just a small amount of cheese. So basically, all I got was a flour tortilla. Great experience. Won't be back. Ever. read more

The woman working drive thru, taking orders, put her hand down her shirt to scratch her chest right in front of the take out window and didn't wash her hands after read more

Just went to this location at 2am. It says they close at 3 am. There was a line of 5 cars and we were the last car. When we pulled up they would not take our order because they were "closed" after they had clearly taken orders before us. Would not recommend. Need workers that actually want to work aka do their job. read more

I walked into a this joint and I wish my wife was this filthy after a couple of cocktails. I got a good look of this dump too because I walked in to no line. Sweet right, no line, by passing the suckers in drive thru. Wrong this staff of mouth breathers looked at me said someone would be right with me, which was a lie. I stood there for 12 minutes before some Ginger came out and finally noticed I was waiting there. Food was good, but the service blows. read more

By far the worst Toco Bell I've ever been to. Incredibly poor service. They constantly get the order wrong, missing items, poor prep, or just some dumb excuse not to do their jobs. I contacted corporate only to have the manager at this location call me back and basically called me a liar. Didn't offer to make it right and just had an attitude. Whoever owns this franchise better get new management. It's 2 stars for a reason. read more

By far without a doubt the worst Taco Bell I've been to between North Carolina and South Carolina! The only positive was my order was accurate. As for the negative, NONE OF THE TABLES WERE CLEAN!!! THERE WAS FOOD EVERYWHERE!!! I had to take napkins myself and clean off the table I wanted to sit at. Looking around at ALL the other tables, there was food on them. F'ing gross! I'm not paid to clean tables so why do I have to?!?! AND the place was slow. How much effort would it really take for an employee to wipe down tables?!?!?!?!? Food on the floor is way more acceptable than food on a table. On a side note, I was there for lunch around 1:45pm and the average ago of the customer was 95. This would be normal for Golden Coral but Taco Bell??? I don't get it.... This location isn't near my house so I won't frequent it on a regular basis but if I lived in Indian Trail, NC, I'd drive to Washington State before I eat at this Taco Bell location again. read more

Service is fast. Employees smile. But it is FREEZING IN HERE!!! Every time I come, I feel like I am in a walk-in cooler. It is beyond miserable. But again, the food is good. The service is fast and I can get in and out quick read more

Food is pretty good and so is service but they got rid of the fiery locos tacos!! Like why?? I'll never come back because of that

Over ten minutes waiting in the drive thru and not a single peep from them. That is beyond ridiculous, especially considering the lack of customers there at the time. read more

Not friendly, didn't know how to use taco Tuesday free taco coupon, not very clean. We didn't eat there based on the fact they pretty much told us we had to download the app and order online read more

Just left this taco bell and it is probably the best one in the Charlotte/Concord area. Their shells are not stale like every other taco bell. They have good portions of everything and most importantly their customer service is outstanding! read more

When your on a small budget this place hits the mark. Cheap, Fast, and Filling !! Who needs Roman Noodles when you have Taco Bell ! It just works. For Indain Trail its a welcome addition to the fast food markets i think anyway. read more

Taco Bell - Fast Food Near Me - Indian Trail, North Carolina

I was going to do the survey for this location but realized I had accidentally thrown out the receipt, so I figured I'd write a review instead. This is hands down the best Taco Bell I've ever been to. Every single person I had an encounter with during the drive thru process was SO NICE!! The lady that took my order outside was so friendly, I can't remember her name but she had glasses on. And then Kevin, who was in the first window was so friendly and personable too! My food was piping hot (which I love, especially when you're in a drive thru and hope for hot food by the time you get home). Overall, this seriously was the best Taco Bell experience I've ever had. I would definitely recommend this location!! read more

I just went to this Taco Bell with my mom and sister and it was horrible! I ordered a double chalupa box (which they didn't have) but thats fine... instead I got a chalupa cravings box. My mom opened her soft mexi-melt and it WAS NOT ROLLED it was literally just folded and they packaged everything so badly that all of our tacos spilled out into that bag so I barely had anything in my chalupa, and my cinnamon twists were covered in cheese and sour cream. Not to mention we waiting for our food for 20 minutes just waiting at the window. I DO NOT RECOMMED read more

So my boyfriend, my brother and I went to Taco Bell to get some food for my parents. So first they didn't have our frito burritos and sweet tea so we chose something else. The employee was harassing me and my boyfriend. The employee made my boyfriend pay for the meal I ALREADY paid for. First that's ridiculous. Second they kept getting our order wrong so we had to order again and again. So the employee (who had a large hickey on his neck) kept talking crap about us saying, "them again" and he kept saying "they are wasting our food". Maybe they should've made our food right the first time. The manager didn't even do anything when my mom called. The manager was yelling at her so my mom yelled back. That shut her up. Now my dad is driving out and trying to get our money back because we spent more then we should've. So let's just say don't go there. They can't get anything on your meal right. Plus these teenagers just goof around, flirting around, running around, and not listening to anything you say. They have a poster saying "customers are always right", but they don't believe that apparently and apparently they do not have respect to anyone but themselves. Also they are nasty and don't clean their mess on the floor and tables. I didn't even tell you how long we were there, we were there for over 40 minutes. I would give them a zero if I could. read more

This location is always out of their signature drink, Baja Blast! Poorly managed restaurant. I've visited this location 6 or 7 times and have only been able to get Baja Blast once. This is one item they should never run out of. read more

Arrived at the restaurant at 9:50 p.m. As we got out of our car and started walking towards the door an employee looked through the glass door and locked it. The posted restaurant hours showed that the dining room should have been open until 10 p.m. We had to go through the drive-thru. (The receipt we received for our food after we got back in the car and waited in the drive-thru was even time stamped 9:58.)When we asked to speak to a manager, the manager professed to have no knowledge about what his staff were doing or why his staff were locking the doors early. He did make the rediculous offer for us to get back out of the car and bring the food we just purchased via the drive-thru into the dining room and eat. While the food tasted great, the attitude of the manager and the staff members left a sour taste in our mouths. If you don't feel welcome in a place, you don't want to go back there to eat no matter how good the food is. read more

I freaking love TB! Get baja dewski, it'll change your life if you let it.

Because I'm not allowed to get a negative amount of stars, one will sadly suffice for this sorry establishment called Taco Bell. I get in the drive thru wanting to feed my family after a rough day of work and take my fur babies for a ride. I live 15 minutes away so that's a drive I don't wanna drive already but it's on the way home. Anyways. I get there and ask for the five dollar craving deal. And so on I get home and first off there's not fire and mild sauce in my bag but oh well I always ask for extra so I have some here at home. Then I look through my bag and don't see my cinnamon twist. As tired as I am I call the store 6 times till I get someone on the phone and it wasn't even a manager. I tell him what's happening cause mind you i never received a receipt. The male on the phone says I'll get you a manager and the manager tells me well we'll replace it for you I ask replace what he says just the cinnamon twist I'm like okay fine whatever. The service here is not what it use to be. I don't know what's happened to customer service but I cannot deal with this type of service. I work with many people and their pets. Personally I think you should have more than just a high school diploma to get a job in fast food. At least communication classes ESPECIALLY for managers. I cannot stress it more. read more

I have never left a review but after going to this Taco Bell for years I couldn't hold it any longer. While in the past I can say the food has always been good it's been so so lately and tonight I enjoyed a nice long hair in my nachos supreme! While I know these things happen they shouldn't and I watched them screw up several drive thru orders and they had to come in, and don't get me started on how miserable cold the place is, when sweat and water are running down the windows and you can't see out for the fog it's cold, most every person who came in got their orders to go. I have gone to this Taco Bell since it opened but tonight may be my last people do yourself a favor and find another Taco Bell!!!! ps. Bring your own rag to wipe off the tables because those 15 people behind the counter are just holding up!!!!! read more

I got to this location after a long day of work without eating expecting the store hours to correlate to the stores actual hours that they would operate by. I got to this location 20 minutes before their drive through was supposed to be closed and when I can there all of the lights are turned off when I pull in, I drive up to the window to see what was the reason for them being closed with non of the staff looking at me or helping me and they blatantly ignored me and walked away. I've always loved Taco Bell, but after this experience I don't feel welcomed as a customer and will not be returning to this location. read more

I'm only giving two stars. I'm giving them an extra star because the manager did say I could come up and get a free meal if I mentioned her name and brought the receipt (like I hung onto that). We went through the drive-thru ordered $48.00 worth of food. It was crammed into one small bag and one larger bag. Food was missing and I asked for extra beef and barely had any beef to begin with. Very unhappy with their service. read more