Chick Fil A delivers great service! To add to the awesome service. I had my son's first year birthday party at Chick Fil A @ Stonecrest and it was perfect. Kim you were awesome from beginning to the end. She was organized and she took exceptional care of our guest. Thank you for making Malachi's first birthday party a success! Kudos to Kim and the Chick Fil A team! read more

Food was good and service was good but they got my mobile order wrong. Ordered a 12 count nugget meal and only received 8 nuggets. Not. Huge deal but with how expensive Chick-fil-A is, you should get what you pay for. Overall, just check your order! read more

I've been reading online that Chikfila is going downhill and food quality isn't as good. Until today I had not experienced this. This morning my chicken biscuit was absolutely nasty. The chicken didn't look the same as it usually does, and it tasted terrible. I've also had stomach cramps since. Service was still top notch, hence the 2 stars. read more

I came to this location because the Indian Land location shorted my order last time. The whole reason I went here is for a kids meal and, lo and behold, I get home and the rest of my families food is here. . . except the kids meal. The whole company has sold out and gone to hell. read more

I love Chick-Fil-A and I especially love that I can get from my garage to the drive through at this location in 3 minutes flat. Spoiled, is what I am. This location recently underwent some renovations and it is consistently clean and inviting. The double drive through saves time and the staff are always friendly. On busy days they stand outside to take your order and the line moves really fast. Recently, I started using the app to order which I'm not a huge fan of. The drive through moves fast enough to just do that instead of waiting for curb side delivery to the car. Big fan! read more

Chick-fil-A - Spicy chicken breakfast burrito - Fast Food Near Me - Charlotte, North Carolina

I am giving this place one star so that this article will go through but if I could, I would give it no stars. I had a customer service issue with my order and asked to speak with the Store Manager. I speak with the Assistant Manager named Kyle on duty and he tells me that the Store Operator which is who they call their Store Managers, told me that since I have had problems in the past, that she said for me not to come back to the store! I was very insulted by this turn of event s and asked for my money back which I received as a gift card which I used at another store location. I spoke with customer service about this issue and was told that since it was a franchise, there was really nothing that i could do so here is my review warning people about the terrible service or no service I should say that I received there from the main person that should be giving it. The store operator there's name is Beckie Johnston by the way read more

Sure wish this location would let you skip the long drive through when you order ahead on the app. It did not give me the option to do that so I cancelled the order & just put my order in at the drive through. My chicken was hot and tasted fine. Unfortunately the fries were cold and tasted gross. Very disappointed in this visit. read more

I come here almost every morning for breakfast after dropping my wife off. There was an issue with my previous order and Alexis promised me a recovery meal! I went in today to pick it up and the cashier Aryana was very nice and generous!!! She had manners and was very respectful!! Thank you Aryana. read more

This location is busy. It can be a little confusing as well if you are making the left turn into the location coming from the main entrance you hav to pay attention to the signs. The staff are very friendly and prominently teens and it's an organized process to get your food. Like most Chick-fil-A's you could be in line for a while due to the popularity. However when you go to this location you may need to check your food just to be sure. Chick-fil-A typically gets it right but this is a little different. They have a rewards program and You can use the app to pick up if you order in advance. Hope you enjoy. This location has limited parking but they are in a shared parking lot. Enjoy! read more

It's very hard for me to give this location anything more than two stars. In fact, I only give them three because they're the closest to home and I will be back. It's a fact that I will inevitably get that Chick-fil-A craving us Southerners know so well when we see the sign. And probably the quality at most subsequent visits will be good. My reason for not liking this location? The main one: I ordered a nugget tray a day ahead for pick up the next morning. I got the name of the person taking my order. He confirmed it and I came in to pick it up the next morning. Nothing. Didn't even have record that I had ordered. Instead of really giving a crap about me they just said "we don't have your order and it'll be at least 20 minutes to fill it". Highly disappointed but not wanting to slam the cashier who I was working with - it wasn't her fault after all - I had to go to get to work on time. But to be fair, her attitude was a bit dismissive and I was never offered to even speak with a manager. It felt like I was being told "sucks to be you". Other than the above, I've had at least once where chicken was fried too long and came out dry and dark. Otherwise, my experience here is par for the course when it comes to Chick-fil-As. I suppose if I went to any other location regularly I would be just as likely to end up having a bad experience. Unfortunately I can't "stick it to em" at this one by ending my business. Fact is: I will keep coming back. read more

This is my second time receiving cold food from this location. When I say cold the fries were ice cold and the chicken tenders were old. I made my order through the drive through to have to turn all the way back around after discovering how cold and old my food was. When I returned I was greeted by the manager who apologized and gave me a refund. I hold chic fil a up to a high standard I guess they make mistakes too. read more

In addition to our order, ordered gallon sweet tea. They asked me to park in spot and they would bring out to me because it was not ready when I got to window. After 20 minutes of waiting, had to go inside where gallon of tea was just sitting on the counter. If I had known this, I would not have order the tea. Also, it was very warm outside and the workers taking orders had no shade. Felt sorry for them. Treat your workers better! Too many other locations nearby that I can go to and I will (Indianland & South Blvd near 485) read more

This is my favorite Chick-Fil-A spot in Charlotte. The food is always fresh, and the service is always speedy. I came by today because everyone was raving about the new macaroni and cheese that they have added to the menu. Being a Spicy Deluxe Advocate, I had to see the hype. I ordered the sandwich with Mac and cheese. I also got a small order of fries on the side because I wasn't sure if it would fill me up or not. The macaroni was mediocre at best. It definitely doesn't compare to the waffle fries, so I'll stick with those. It kind of had that velveeta type cheese all the way through, but it had the essence of baked macaroni as well. The flavor of baked macaroni was not there though. It definitely gets a 2.5/5 for me. My sandwich and fries were great per usual. Chick-fil-A sauce for the fries and Polynesian sauce for the sandwich. Whew! read more

Chick-fil-A - Spicy Deluxe with macaroni and small fries - Fast Food Near Me - Charlotte, North Carolina

Each time I've gone thru their drive thru, it has been in the middle of crazy rush lunch hour. And every time they not only get the food right, but it's tasty and hot. Plus the service is fast & friendly. Definitely worth the extra $ for a fast food lunch & glad I gave em the chance the 1st time I drove by & saw what looked like chaos. Despite many customers & today's pounding rain, they seem to make this complicated, multi-lane system work & do it with a smile. Keep up the good work, y'all! read more

Meeting a friend for lunch, we had a little miscommunication. He went to the wrong one, so I got to see two CFA's for lunch in one day. Like the other, this one was very busy at lunch time. I guess people are thinking that chicken is healthier than the other options in this shopping plaza? Large seating area, they have a couple of staff wandering around to improve things. The drink lady is a nice touch and she's super friendly. She even refilled the drink I'd brought from the other CFA, though that's probably not the usual deal. My friend and I took up the table for a good hour and no one troubled us at all! read more

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They forgot my chicken sandwich!!! And charged me for it!! But they managed to give me 8 chick -fil-a sauces BUT NOTHING TO USE IT WITH!

Just ordered door dash and it came in record time with horrible chicken on stale bread (chicken minis). Obviously needs QA badly.

I am a huge Chick-Fil-A fan and and rarely find any significant fault with any; however, this Charlotte, NC Stonecrest location is the second best that I have ever visited (the best, hands down, is located at the Arboretum in Charlotte). Of course, their renowned customer service is rarely less than superb at any location, and this place is no exception. The menu of all Chick- Fil-As had been enhanced with healthy choices such as kale salad replacing such long time evil favorites such as their delicious yet sinful cole slaw. Otherwise, it is the best fast food around to go along with the uncommonly excellent service. My only complaint is the lack of recyclables used in the packaging. Although far from fanatical, it still still disturbs me to see how much waste (particularly Styrofoam) that gets chunked in the trash following every meal. Even in this area, they are progressing however. In spite of that, as far as a fast good category, I give this location gets five stars. read more

Chick-fil-A - Famous waffle fries and soon to be famous shaved ice coffee! - Fast Food Near Me - Charlotte, North Carolina

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The majority of the Chic-fil-a's that I go to have their drive through process together and I am in and out quickly, but this one does as well. I am from a smaller town than Charlotte, so I was surprised when the line wrapped around the building. I stayed anyway and was not disappointed. I waited between 10 minutes from start to finish. That's impressive with so many cars in front of me. Plus the food was indeed hot and good as always. I am a chicken nugget connoisseur, so I recommend the chicken nugget meal! read more

I came here at 1130 for lunch and they were already packed. I went to the drive thru and it ran by smoothly. I got my order and was on my way. Service is always good and my meal was delicious. read more

Worst drive through experience ever. Avoid if you can. Intercom system barely worked. Had to repeat order 3 times. Waited in line for 20 minutes. Once we got the food, they had cars waiting for food after the window, blocking everyone in. Absolutely horrible logistics. read more

Chick-fil-A is typically consistently amazing but this particular location consistently gets my order wrong. The past three times I've been, my order was wrong. The first time, I called back because I didn't check my bag before leaving and the manager rectified the issue - great! The second time, I didn't feel like waiting to get the correct order so I just left. Today, I didn't check the order since the guy who handed me the food recapped everything I got correctly, I assumed it was right so I left. Nope. Asked for 3 different sauces, only got one and it was a flavor that I didn't even ask for. Ordered a spicy chicken deluxe, got a grilled chicken sandwich (even though the box and receipt had the correct order). We (two people) also got grilled nuggets (needs a fork), Mac n cheese (needs a fork), and fruit (needs a fork) - we were given one fork so we had to share the fork. I won't be returning to this location. It's such a hassle. read more

This is one of the most disgusting restaurants I've visited. I used to go out of my way to patronize this location of CFA over the others that are closer to me but the salads are full of gross lettuce, the food has 3x the salt of the other CFAs, the workers are nasty and always seem a little sick, the management doesn't care about anything and they have the surliest attitude when you complain. This place has really gone down. read more

Chick fil A is falling down and not on top of things. It not the first time either. Probably trying to rush people out and orders are not correct. Line went fast but at the expense of getting my order right. Now I realize there are bigger issues in the world but with the cost of the salad, my time, gas and everything else in this world, I would like my Chick-fil-A order to be right. A salad w no dressing is sad. And not the grilled nuggets clearly on the order. Yes I'll go back next week and try again and look at it before pulling away. I recommend you do too! read more

Chick-fil-A - Grilled??? - Fast Food Near Me - Charlotte, North Carolina

As any Chick-fil-A this location is top notch ... drive thru outside quickly take your order and payment. The original with fries and chick-fil- a for dipping /. CanT go wrong with the Mac n cheese either ..! read more

Chick-fil-A - This is a really good salad with the avocado dressing 9/24/19 - Fast Food Near Me - Charlotte, North Carolina

Cold food, incorrect food delivered, missing dressing, and long wait to receive food. Projection when confronted with sloppy service and just an overall bad experience. Receipt clearly indicates the order and instead of correcting the error, it became my fault. Mistakes happen, and it's understandable when busy. It's the attitude and projection that did it for me. Good luck, I know I will never go back to this location. read more

This has to be the worse Chick-fil-A in Charlotte. I ordered the same thing I order on my app every time. I get to the window my order was wrong the gentleman at the window stated the wrong order then said oh I'm sorry I was reading the wrong thing. I repeated my order he said yes here you go. It was my fault for not checking at the window to make sure I got the correct thing. I get home and of course it's wrong and of course they were about to close. I spoke to the manager Caroline (the nastiest manager I've ever dealt with at a Chick-fil-A, maybe she was new or That location was low on help) she claimed she would put in a replacement order. I show up for my replacement order and she replaced my fry when my entire order was wrong. She stated she spoke with me that night and still proceeded to tell me she couldn't do anything about her mistake "well what do you want me to do you cant make changes to a replacement order" her words. I hope that companies stop hiring entitled children like this one. It's really bad for places that thrive because of their great customer service. I won't be back since this is how they deal with mistakes even after they own up to them. read more

Always... Always on point. No matter the length of the line, they are efficient and kind. I've never had any issues with my orders. They have a great system down. Don't change a thing! read more

I came to this location before work grabbed a large lemonade, large water, and large fry. I got to work which is literally 2 mins drive my fries are cold and are all the bottom of the bag fries. Which are all small some had salt some didn't. I called to let them know. They said they would replace them. I get back to the location just to wait in the long line again. And the guy decides to give me a medium. I already have a headache from not being able to eat earlier now you decide what to give me. I'm very dissatisfied. And I eat here atleast once a week because I work so close. read more

Chick-fil-A - Fries - Fast Food Near Me - Charlotte, North Carolina

This place is a joke. Asking for extra Chick-fil-A sauce it's like asking for $1 million. My kids love Chick-fil-A but they have to have it with sauce. Every time we ask for extra sauce they make you feel uncomfortable. I just picked up some food a few minutes ago and I asked for a few extra Chick-fil-A sauce, The guy just gave me ONE. I don't know if I should laugh or be angry. Well there's a reason he works at Chick-fil-A, can't think outside the box. read more

If I had to choose one food to eat for the rest of my life, it would be their waffles fries (from this location as well). Yes, yes we all know Chick-Fil-A is a chain and thus all the food is supposed to be the same. However, what sets the other locations apart from this one would be the service. Everyone here has such a smile on their face while they take your order. They are so welcoming and even recognizes you if you're a regular (some days I order food for my parents and drop it off at their place and then come back later to get food for myself and the workers welcome me with a welcome back). Not only is service is good but cleanliness is also very important to me. This location is very sanitary and every table is spotless. I always return to this location even if I'm on the other side of town and there's another Chick-Fil-A closer to me. read more

This is a very busy Chick-fil-a location. The staff was very friendly... seemed really young for some reason. I think the boy taking my order was about 9 or 10 years old.... it was a little weird, but I think I'm just getting old. This location also lets your order and gives you a number to put on your table so they bring out the food when it's ready (instead of the usual wait for it to be ready and take it to your own table). Some of the staff even walks by and takes up people's trays so you don't have to throw away your own trash. Stonecrest is not my favorite parking area layout... some of the intersections are "close your eyes and go" intersections. In theory the traffic flow looks well planned, but doesn't work with a lot of volume. read more

There was a long line and i hesitated to get in it. I wanted a chargrilled chicken sandwich with bacon so I got in line at the drive thru. The line went down fast. My sandwich and fries were good. The tea could have used more sugar. It was more like ice tea. read more

Chick-fil-A - Chicken club w/ the goods - Fast Food Near Me - Charlotte, North Carolina

Fast-chicken-food. Grilled or fried chicken parts. Competent beverages. GREAT lemonade. NOT open Sunday. Polite quick service, indoors and drive-thru. All in all a positive, quality experience, for a fast-food place. Better than most. read more

Pretty nice location. Very polite as most Chic-fil-A's are, and nice and efficient. Great location but can get very busy around the lunch hour. Typical CFA food, nothing too special there. A good amount of parking between the two lots adjacent to building. read more

Food is always up to the Chick-fil-A standard; no complaints there. I mostly use the drive through once or twice a week and they leave something out at least 25-30% of the time. I must say that I get 3 combo meals and an extra sandwich so I think the extra sandwich messes them up because it's a one-off. The way it prints on the ticket leads me to think there is a procedure flaw. It prints 3 CFA sandwich and then the next prints 1 CFA sandwich so the packer grabs the three and hands it off to the next person. I recommend you check your drive through order. If I go home and find something missing I'll go back about 1 out of 10 times. The other times i just get frustrated with them; but now that I know, it's my own fault that I don't check but hen again I shouldn't have to check right? read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

Chili lime pumpkin seeds RUIN the SW salad. Please taste them first before adding them. You'll need to love eating lime air fresheners to make them work. BTW - plain pepitas or their almonds would work great. Sadly, my entire salad is in the garbage and I am ordering from Chipotle. Thanks for the waste of time and money CFA. You need a warning label on what do did with all the chemicals you added to these innocent seeds. BTW - please end your connection with Sugar Foods Corp that provides this product - unless you actually asked them to make the seeds taste this way. Ugh. read more

Great staff and willingness to make a customer happy with their service. I will be back to this location!

At least half the time the order is wrong in the drive thru line. It is incredibly frustrating to get home and the order is wrong, or missing items. Seems like there are many working in the drive thru process, and apparently they are not focused on getting the orders correct. read more

The location of this one is hard to get into and parking is awful. I love that it is by all of those wonderful shops and the beautiful neighborhood. This location, if you have the free app, does free mobile Mondays!!!! How great is that? This location is always friendly and the food is always fresh. I like to mix my bbq and buffalo sauce for a little heat. read more