This Taco Bell is one of the nicest I have been to in a while. The lobby was clean, staff were very nice. I ordered at the kiosk, my order was completed quickly and was very delicious with all my requested modifications. read more

Maybe the worst Taco Bell experience I've had in quite awhile, the employees looked unhappy and all of them seemed to wonder around like they were lost, they weren't rude but had no enthusiasm at all - my order was pretty simple (6) crunchy tacos, the shells tasted old and stale absolutely no crunch to them. They appeared to be out of a lot of stuff, no medium or hot sauce packets, no Dr Pepper or Mountain Dew, no sweet tea etc. I'll likely avoid this place going forward there are better options... read more

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Wednesday got here 11:55 waited 1 hour for food 3 soft tacos 3 bean burritos one hour finally got our order half ass made worst Taco Bell in lake Charles the staff is rude don't care. I will never eat here again and if you do after reading this you are stupid and get what you deserve might as well close the doors read more

Intentionally "joked and played with" a customer. She asked for pintos and cheese, when she arrived at the window, they said "they were out of pintos and cheese" when repeated multiple times what was asked to be ordered at the speaker and workers never said they were out before approaching the window. Either communication via drive thru to internal workplace was down or It was intentional. read more

This location is almost bad as the Popeyes down the road. Never had a good experience. Thanks for my one bite of chicken. I would have waited for more to be made then deal with someone's lazy decision. read more

Taco Bell - Crispy chicken taco Lord I hate this location - Fast Food Near Me - Lake Charles, Louisiana

The service was good but they were out of EVERYTHING including ALLLLLL Taco Bell sauces?? Insane.. I've never heard of that of all the states and countries I've traveled. Whoever owns this chain in particular should be ashamed of themselves. A team worker having to tell their customers they're out of this and that is frustrating as is. The team members took my order and let me know kindly they were out of almost everything i tried to order. All sauces, most carbonated drinks, and hard shell tacos. As a fellow restaurant worker where is the inventory? Where is the management? These workers are doing the best they can...Who will show up for them? The stars are 5 from the individuals running this place but besides that the owner needs to figure it out. read more

I would not suggested this taco bell. This Taco Bell is self order but the service is not that great. The workers are not very friendly. I came here yesterday. I did not know it was self order...So I went to the counter to order...the girl finally came over with an attitude and told me it was self order. Then today my boss wanted to go here. I warned him fair and square.. After today I will not be back at this locations. They dont even deserve a star. They do not have very good work ethics. read more

I have not eaten at a Taco Bell in more than 2 years due to poor service and product quality at other Taco Bell Restaurants. My favorite menu item was the Mexican Pizza. I was so excited to learn that the Mexican Pizza had returned, and I could not wait to try it. I was extremely disappointed with the Mexican Pizza this location located at 4305 Nelson Road in Lake Charles, LA. When I got back to my hotel room and opened the box, this is what I found. A pathetic product of what supposed to be a Mexican Pizza with a spoon of beef and bean centered between two corn tortillas. Words cannot explain the poor product quality, portion distribution, and the improper assembly of a Mexican Pizza. Where is the Three Cheese Blend and the Mexican Pizza Sauce? Check your order before leaving. I tried calling the restaurant as soon as I noticed the below average product, but no one answered the phone. I did not want to drive back to the restaurant, so I just threw this disgusting looking crap in the trash. A message to the owners, management, and employees of this Taco Bell. You all should be ashamed of serving a product of this quality. I will be forwarding this image of your version of a Mexican Pizza to Taco Bell Corporate. I will also be sharing this via social media to inform my followers of my extremely disappointing visit to this Taco Bell location. I will NEVER eat at this Taco Bell again. read more

Taco Bell - Taco Bell New Mexican Pizza - Fast Food Near Me - Lake Charles, Louisiana

you would not believe this.. the rice in the burritos were HARD. Whether it was uncooked or overcooked rice, I don't know $25 down the drain. read more

I didnt have the greatest experience at this taco bell a while ago. After the pandemic and 2 hurricanes , they have new staff which I love. Great experience now! Everyone is smiling and my order was prompt and correct and they were friendly and fast. Thank you! I will be back. I appreciate it! read more

Did not give me my whole order. Very rude I forgot drinks I was told I had to go back through the drive thru . Did not give any hot sauce .when I went back to get hot sauce . I was given 6 packs for 6 items. Service is very sad I will never shop there again the rudest people I ever encountered. read more

Ohh...where do I start.... I don't dine at Taco Bell on a regular basis, if fact, I've only been to a Taco Bell probably twice in the past six years, but use to go often when I was in high school. I needed a quick lunch and was close by, so me and JC decided to stop by. From walking up to the door I knew this was a bad choice, and my suspicions were confirmed when the cashier sneezed into the money drawer while giving me my change. Not off to a good start. Decided to tough it out since she had no direct contact with my food and was hoping and praying the food handlers were more hygienically conscious. I understand that there is a difference between the advertising pictures and what you are actually served, but when the food arrived, it looked as if it was prepared by the blind. How hard is it to make a Gordita, really? Other than the saving grace of my "fire" sauce, the food was tasteless as usual, and they used way too much lettuce as a filler to compensate for the few meager chicken pieces enclosed. JC actually thought they forgot to put chicken on her wrap before she saw a couple peeking out from under some unrecognizable sauce. The cleanliness of this location makes me want to wash my hands before (and after) I eat, and walk around with my hands up like a doctor in the operating room while in the place. I may try it again in another six years to see if they progressed any. The whole experience was a disappointment, they earned one star the hard way. read more

Taco Bell - Fast Food Near Me - Lake Charles, Louisiana

Went to taco bell through drive thru after the movies got bad service again nobody seems to care in this store the store on East Prien Lake Road in Lake Charles Louisiana store 00316 5 I definitely need a change of management read more

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I've never been to a place that was this slow. It was about 1:30 PM (8/28/19) when I decided to go get some lunch. I believe I was the forth car in the drive thru so mmm should be fast. WRONG! After about 15 minutes I finally get to pull up to place my order. I get told "please hold" by this time I'm watching my clock. So while I'm "holding" the car in front of me pays, waits for their food. Few minutes later the car gets their food and drive off. The lady finally comes on the speaker "Can I take your order?". Yea I would like a #6 with lemonade. Ok what kind of drink.. . I finally get to pull to pay and I hear her tell the person behind me to "please hold". All I could think of is she must be doing it all.. taking order, cooking and bagging as well as taking your payment. NOPE I was wrong, a lady was wiping a tray down and a guy was getting him something to drink. So probably a half hour later I have my food. Moral of this review don't go to this one if your in a hurry! read more

Taco Bell - Fast Food Near Me - Lake Charles, Louisiana

The girl was rude. Threw the bag at me, as well as being rude on the microphone while trying to order. Never coming back again.

We specifically asked for no meat and there was meat! Whoever bagged the food decided to put everything on top of my Mexican pizza so couldn't eat that either. Everything was just screwed up. How hard is it really?? read more

Sad sad sad meal this time. Went there and there were 8 cars waiting in the drive thru. Tale tale sign that someone is definitely "phuking up" inside with the orders! But I rolled the dice..... and once again, crapped out. I ordered the 3 Locos Taco supreme combo, and a Power Chicken burrito. The 3 Locos Tacos had NO SOUR CREAM. So they're wern't supreme. And the Power burrito looked like the guy rolled it with his ass cheeks. It was falling apart as i opened the wrapper, was only tortilla on the top 2 inches to bite, and had no guacamole but they added refried beans! Refried beans????? WTH???!!! Anyways, probably won't go back here for quite some time. Unless the bring back the Enchirito! read more

It's never been the best of service here but the food is usual ok. Went today and got 2 crispy tacos. The taco shells were rancid and I was unable to eat them. Tried to call but the phone number is only for a fax machine! Still horrible service. Will never go to this place again! read more

I will keep it simple, hair in my food. Big hair. I brought my taco back. The woman on duty asked "where are the rest of the tacos?" I am sorry, when I get a hair, I am treated like I am trying to get free tacos?? The manager on duty does not wear a hair net. I will be contacting the health dept. Stay away!! read more

Small, poorly made burritos/tacos. No customer service ex: hello or thank you. Out of items frequently. Missing or wrong orders often.. The 5$ burritos are just as big as the 1$ ones. Never labeled. I know it's Taco Bell but a good experience every now and then would be nice... read more

It doesn't bother me that my order was wrong. What bothers me is that while it was being fixed, they were talking s**t about me. Definitely professional. read more

Waited 42 minutes for ONE crunch wrap to come out. The crunchwrap tasted better than normal due to the slight onset of starvation.

Visiting from out if town, this is the closest location to my grandmother. In the first 4 or 5 visits, our order was wrong EVERY SINGLE TIME. Finally had to say something to the manager. The place was also generally unclean and selecting a table to sit at was difficult. read more

I never review anything on this app. I saw the horrible reviews. I'm new to the area, so I had to write a review saying how fast I got my order and how nice the employees are! read more

I would definitely not recommend this taco bell to anyone. I admit usually go here only because my wife works really close. From now on we will go to McDonald's. Over the last two months they have run out of soft drinks three times. Not just one but all except Pepsi and mug root beer. Not to mention I have ordered the box with the new crunch wrap three times and have yet to get it prepared right. Come on people how hard is it to put meat, crunchy tortilla, more meat, lettuce and tomatoes? Do yourself a favor skip this establishment until they get new management. read more

We frequent this location. Last time we ordered they were out of the red sauce for the pintos & cheese & tostado! That's the thing that makes it!!! And they were out of mild sauce. They need to inventory more often. read more

Not only was our oder not complete from the drive thru. But the Chalupa was still partially frozen/cold AND there was a small ROACH that came crawling out of it! When I called the store to complain, they denied the fact of there being bugs in the store and would only offer to replace or refund the food that wasn't provided read more

9 pm. So slow, workers were just walking around looking clueless. It took over 15 minutes to get a burrito and a taco. Toppings all over the floor, sleeping hobo in the corner. Last guy in our group didn't even bother to order because he didn't want to wait. read more

Best yet... night time manger is a hell of a guy keep him... he funny and intelligent food was hot and service was great thanks a again buddy read more

Never been on the inside, always use the drive through but is the worst service ever. You have to wait too long (more than 10 minutes) and on top of the long wait they don't prepare you what you order so you have to wait longer. I told them I was not going to wait and to get my money back and they made me go into the restaurant. No apologies for serving me the wrong order, for make me go inside the restaurant or for made me go back into the car to get the receipt. Manager was worse than employees. I am never going back! read more

Avoid Prien Lake Taco Bell. Worst service we have EVER RECEIVED. Over 30 minutes in the drive through. Got our order wrong multiple times. Gave us food we didnt order and not food that we did. When we asked for a receipt they told us no. Because "we're out of receipt paper". Cant even enter into "tellthebell.com" without it. The "manager" wouldn't even write out the info on paper and give us his name because he would "get in trouble with HIS manager for that." Absolutely unacceptable level of service. read more