What a great store. Despite the fact that you can see they're short on staff, the employees have the best attitude. The manager came to me personally when my order was slightly wrong. He apologized profusely. The food is also better than most TB's. Not sure why that is since they follow the same recipes, but this place rocks. Best 7 layer burrito on earth. read more

Worst taco bell ordering experience do not go here they swear at you refuse your service when they get order wrong and don't wanna make it right aak to speak to manager they refuse to give you there names iam filing complaint with corporate. Not spending money here ever again this is ridiculous then to top it off the make fun of u over tge loud speaker. What is wrong with people I want my order correct to what order iam a paying customer. read more

I use to live in shorewood & the Taco Bell always gets my food wrong or they close at random time even tho they say there open. I would drive to minooka for Taco Bell this is the only Taco Bell that gets my food right there customer service is great! read more

I only go here because it's the only place open, yet somehow I still end up upset that I decided to go here. Almost every time I go to this Taco Bell, they never get my order right. All I ask for is no tomato's, and yet I always get tomato. Today was especially great, I go to the drive thru and get a "huh?" when ordering so I speak up and then when I get to the window I notice the bigger white girl had an AirPod in, now I don't mind people working with AirPods in, I get it. But maybe put the headset on ya good ear. I ask for no receipt and she says again "huh?" And then I say again and she said "ok" and then still tried to hand me the receipt. Now again I get it, it's probably muscle memory, but when I ask for a third time for you to throw it away, maybe don't give me a snarky look. Then hands me my food and before I can say "thank you have a good night" the window is already slammed shut. I've work retail, so I know customer service and there is zero excuse for you to be acting wrong while also doing wrong read more

Food okay but not a clean table in the place and not busy. Obviously the dining room has not had a basic pick up or cleaning since lunch

Never had a problem with this location before but today I ordered 2 drinks that I never got the teenage boy who always has an airpod in closed the window on me before I could say anything so I paid over 30 dollars for my food and the drinks I never got read more

The worst Taco Bell ever! The tomatoes on my food was turn. Old and spoiled. Ended up throwing the order away. The drive thru took forever. Strike two and there will not be a third time. read more

Just left after waiting in the drive through for 5+ minutes. No one ever tried taking the order, tried talking, honking, no response. Tried to go inside and the door is locked. There are cars in the parking lot but no one working (?). No signs posted anywhere that they're closed either. If you're closed just post so. Don't waste peoples time. read more

I mean every single time I come here u guys mess up my order or don't give me something , EVERY TIME ! Y'all really need too start paying attention more and listen , it's ridiculous . Sincerely , Karen read more

This getting annoying every time I go to Taco Bell you are closed!! It only 7pm are you are closed. I am at the point where I am going to stop going to Taco Bell in Minooka!! read more

Yikes, they couldn't hear my order through the checkout and their computer was frozen so you couldn't confirm your order. I got the wrong thing, went in and the dining room floor was sticky and smelly. Got my order changed, the young manager was okay, also dealing with an angry customer that didn't like the way his taco looked. When he showed me I would have been happy with it since it was over flowing with ingredients. I won't go back after seeing the inside. Sorry Taco Bell, your stinky at this location. read more

Sat in line just to get to the microphone so they could tell me the are closing 2 hrs early . What crap !

We ordered some food, went to pick it up and as we were sitting in the drive thru we saw a young black male making our food with no gloves on, putting cheese & etc out, and not wearing a mask. He had it under his chin as he was making all the food. Notgood. Please practice good hygiene in this terrible time in our lives now. read more

We ordered our dinner on the Taco Bell App for Minooka. I picked up food, and when my husband took a bite of his Mexican pizza, it tasted like soap/cleaner. I took the food back and a young girl stated she was a manger, so I explained that the food tasted like soap/cleaner. She asked if she can examine food, I said "sure". A few minutes later another girl came up taking a bite of the pizza tortilla and she spit it out in the garage and told me that "the oil is old, and hasn't been changed in awhile and that's why food tasted bad". She asked "do you want me to remake the order". I explained I would like a refund because if the oil is old then the new order will taste the same. She said "sorry no refund because corporate will get the money not the store". She told me to call Taco Bell myself. I asked for her name so when I call in the morning I can explain situation and get a refund. She refused to give me her name.(I later found out her name is Maddie)- I tried to explain that now I have no food, name or money and does she have a district manager or owner's name. She said the owner lives in Michigan and doesn't care. I remembered that the Morris store is owned by the same owner so I called Morris and spoke to Tyler, who is a great person. While talking to Tyler, he explained that he can give me a new order or refund if I come to Morris. While on phone with him(speaker so he could hear) Maddie was raising her voice and telling employees "she is on the Fu--info phone with Morris. Then she told me to "Get the F--- out of her store" I never raised my voice, never swore at anyone there and to be talked to like that just for asking for her name so I can get refund the next day was crazy terrible! DONT EAT HERE IF THEY ARE NOT CHANGING THE OIL, ARE THEY CLEANING THE FOOD AREA??? ALSO PEOPLE DO NOT DESERVE TO BE TREATED LIKE THAT, ESPECIALLY AFTER MADDIE STATED THAT THE OIL WAS DIRTY, SO IT WAS TACO BELL'S FAULT FOOD WAS RETURNED! read more

I am a truck driver and stopped in. the website said the lobby was open at 10 they had a hand made sign that said 11 I was there about 1045. I tried to walk though the drive through and they said no and the lobby was open at 11. I came back at 11 it was still locked I walked back around and they said they were not going to open the lobby so I asked if they could sell me food in the drive through since my truck would not fit they said no. There was five of them and when I walked back towards my truck they came out and were yelling and flipping me off. I walked to the starbucks and got a coffee and breakfast sandwich. They must have been watching me because when I came out of Starbucks they came out again. i had been there several times before since I am a local driver read more

Michael from Minooka Taco Bell is the reason my family and I frequent there. This guy cracks us up every time we order. Not to mention our order is always correct and service is great. read more

This was by far the worst Taco Bell Experience, ordered steak burrito 2x the meat and received a couple small chunks and by couple I mean 2 rest was mushy lettuce and sauce, something they "called" guacamole. Pointing out this to the cashier (opened in front of her) she said yes that 2x meat. It was awful I ended up throwing away. Never again. read more

Good luck going there for breakfast. I sat in the drive thru for 5 minutes. Talked into the mic. No answer. Attempted to go inside but the door to the lobby was closed. This was at 7:30 a.m. a half hour after they were supposed to open. There were cars in the parking lot (employees cars no doubt) and lights on in the lobby. Made me late for work. Just completely unacceptable. I hope the owner looks at these reviews. read more

Food smelled so bad I could not eat it and threw it away. Not sure what caused it but I will not be putting myself through that.

This establishment doesn't deserve any stars!! But yelp won't allow a review without a star rating. My husband and I went through the drive through window just after 9pm. We each decided to try the "Power Burrito" and ordered it vegetarian. My husband also ordered a 5 layer burrito. AFTER paying for our order we were informed there were no black beans. The young woman asked if "refried beans were ok?" Seeing we had no choice we agreed. When we received our order we were very dissatisfied to find the 5 layer burrito at less than half the price was double the size and had double the ingredients! We were angry that we were charged so much for something that was so poorly made and had so few ingredients. How can they call that lack of food a "power burrito "? The Taco Bell "Power Burrito" is NOT worth the price!!! This establishment doesn't deserve any stars. read more

This is the worst Taco Bell ever! Paid 17.00 for steak tacos, asked for no lettuce and no lime sauce, confirmed this at Drive window. Got a snicker and eye roll from the young Man as if I was asking him to redo my roof on a 100 degree day. Receipt even said no lettuce. Anyway it went in the trash. Stay far away from this dive. Even the drive through window was so dirty it gave me the shivers. Nobody cares, nobody reads reviews (the owner). AND Taco Bell snowflakes, if you don't like your job go back home and live in moms basement til your 30 and play video games. Mad as hell and fed up with the crappy service. Not the first time at this location with issues.....certainly the last time at Taco Hell. read more

I love the food here. The manager is so friendly & welcoming here at this location. My son & I love coming here!!!!! The food is always great!!!! Nom nom nom! read more

this restaurant is a little bit better than the shorewood one but they need to make the orders correct , with the price of gas it's not good to get all the way home and then find out the order was made wrong, and they like the shorewood taco bell are always out of items, it's a saturday and they have no beans or tomatoes when it's only the second day the mexican pizza is back and you can't even order it, that's not good business read more

I know hey are always slow so when I wNt inside and saw a line of people waiting for their food I figured I'd be waiting. I waited a long tIme. As I say I always do...be it the drive through or walking in. Today I waited linger than the usual long wait. As I could gather they were short handed maybe. I guess the kids don't shOw up for work too often. They did have a sign up that they were looking for help. Anyhow, 5 people before me waiting. Many seemed upset by the long wait. When my food was ready the staff person did say, "sorry for the wait." That was nice I guess. I think that's part of the dialogue they are trained to say. I mean it's ALWAYS slow I got there about 1:30 in the afternoon. Thank god it was not lunchtime rush. I've never been there at lunch rush and I wouldn't want to be there during that time. Perhaps it's time to consider closing that location. I mean they either need to get their act together or go away. read more

I work at this Taco Bell. I feel like we have been doing better with the cleaning, I do agree that our service is terrible. They need more people on the line. read more

Visit here very often, I have never had excellent service. I very rarely get exactly what I ordered but it's never a big enough deal to complain. I have always gone back... but Last night I went in there and what I would assume was the manager did nothing but complain very loudly ( we were the only ones there ) how they weren't the only resturant open and that she didn't care if she got fired but she was going to close early because she could not handle the rush they had all day. I work at a resturant and it is always busy, i get that it was busy in drive through but i didnt need to know how much you hate your job...Very rude... read more

Really friendly staff who were understanding of their mistakes, and worked together very well. Very clean place as well!

Service tonight it's great the manager Makeisha is so nice, fresh food and no problems so far.

worst taco bell around. expect to wait for like 10-15 minutes for a simple order in the drive-thru and then receive a bag of slop food with very little meat in the tacos. place looks filthy too. how it stays in business is beyond me read more

this place SUCKS the only good thing here is there blasts. they gave up the completely wrong order and made me CRY

Beyond trash. Incompetent staff. Be prepared to wait at least 35 to 40 minutes for a few tacos. You're better off chasing cows in the field to make into tacos than dining here read more

Ate here once. Ordered for 4 adults and 2 children. Everything was wrong, sent it back, still wrong. Was missing stuff, the manager had to get involved. Finally got or order right and refunded all our money for the meal. The food was meh. It's good food if you're drunk or stoned. Long live the confederacy! read more

This is by far the worst Taco Bell ever. Take the extra 10 minutes to drive to Morris and go to that Taco Bell. Every single time I have gone to this location, it takes at the very least 5-10 minutes just to order your food, then another 20-30 minutes to actually get your food. I'm always told there will be a wait because there are only 3 or 4 people working. Then when you get your food, there will most likely be something missing. I've never decided to go back through and complain though, cause there is no way I'm sitting there for another 45 minutes for them. Just do yourself a favor and go to any other Taco Bell. It will be worth the car ride. read more

Worst Taco bell around. Always forget to give items and I couldn't tell you the last time a taco I ordered actually had a decent amount of meat in it!! Nothijg like a hard shell taco with lettuce and cheese, with a spoon full of meat. We won't be back ! read more

How does Taco Bell run out of taco meat??? Still can't believe my ears when the lady in the drive thru said they were out of taco meat but we still have chicken!?!?!? Smh read more

I usually get a bean burrito from here because it's all I eat. This time instead of getting the usual beans, cheese, and rice I got a tortilla which looked like something was scraped off of it. On that there were beans and for some reason onions...And 1 shredded cheese and piece of lettuce....I'm allergic to lettuce- BUT not severely (just Incase you were worried) but anyways, 10/10 would recommend.. QUALITY 5 star restaurant read more