Incredible service and food is amazing. Bonus points for the whole store being super clean. They opened their store to me and my partner while we were on an overnight EMT shift, and we very much needed it. We appreciated you guys so much!! read more

Taco Bell MESSED UP this store. I previously gave 5 stars...manager Jorge is awesome and some of the employees are pretty good, whereas the rest were so so. But, since their construction this place has gone way down hill. A lot of newer employees it seems, but thats no excuse. Food amounts are different each time, taco with barely any meat, pinto and cheese with about half the amount as before, and more issues... It does not seem that Taco Bell reduced sizes as sometimes everything is fine. BUT, the biggest issue is the now heavily long wait times. Drive thru wait time has become incredibly long and in store wait time is now also really bad. Along with that the newer employees really suck, bad. Taco Bell made a bad choice removing the soda machine. Now, you cant get your drink before your order is ready, and more important, they never have your drink made when your order is ready. Kids cant go get their own water. Taco Bell has basically caused a lot more work for their employees. I'll 100% update this review if it gets better, but so far it has not. If for some reason i have to go to this location and eat in store, i will most likely be ordering in drive thru then taking the food inside as the drive thru wait time is still better than in store, even though the drive thru is no longer fast. read more

The Taco Bell team definitely looked out for us EMS workers. Definitely appreciate them being open late.

Second time this has happened to me at this taco bell. i ask for no tomatoes and they still put them. it's literally the one thing i ordered i don't understand how they mess it up read more

Taco Bell - Live Más Café - Nachos Bell Grande and the tomatoes they weren't supposed to put on it - Fast Food Near Me - Mission Viejo, California

The live mas cafe edition is great. But at this location its a gamble whether they get your order right or not.

WTH TACO BELL?!?! NOBODY WANTED THIS!!! There's a Starbucks in the same parking lot if i want fancy coffee and a McDonalds if I want bad coffee in a 32oz cup for cheap. Wtf do i need expensive bad coffee from you for??? Employee literally born yesterday, yes I said literally because they had no idea what a taco salad was. Turns out it was discontinued for a "mini taco salad" that is bitesized??? Bruh, thats a taco with an inconvenient shell. Not 6 months ago the party pack (12) was under $30. I'm trying hard to think what is imported so i can blame tariffs, maybe its the oil, but we don't get much oil from Iran... anyways high prices, underwhelming drive-thru staff. I left because even if the prices went up and I got what I wanted, I would have been fine. But what the F man. Wow. I would have saved the money on construction and just leased to a family who would have made more expensive, slower Mexican food at a higher quality. Shout out to McDonald's and Jack-in-the-box for knowing their customers. read more

Drove by on a Sunday at 10:30 on a holiday weekend and they said they "had to close early." Definitely not honoring their hours. Unfortunate because this is one of the few drive throughs open in the area but you clearly can't count on them to be open their stated hours. Would not waste my time going back. read more

$7 (inc tax) for a burrito supreme ---not sure was in it & it sloppily made will not get that again

The service is terrible if you come into the restaurant. They be fill orders extremely slowly and give the drive through priority over in restaurant customers. I will never make that mistake again. read more

I probably won't go to Taco Bell for a long time (possibly years). Employees and service were good. But the food didnt meet my quality for Mexican food. Beans were Luke warm and didn't taste good. Plus I keep on forgetting they put onions in there bean and cheese burritos (who does this!). This place just lost my appeal for Taco Bell. read more

Just had a unique and disappointing experience. I was watching the worker and she poured the wrong drink into my cup. I saw her then pour it out and quickly rinse it. I realized what she was doing and asked for a new cup. She basically said no and said that she had rinsed it and then continued to fill it up with the correct drink. I didn't have time to continue to push back so I just took the drink and left. read more

Best service! Made my day with the food that gave me, it was delicious, The workers Johnny and Crystal were so nice and treated me with the most respect. Would recommend! read more

cut your quesadillas. every quesadilla i get is half cut and falls apart. just cut it

Good service, besides only getting 3 fire sauce for an entire supreme luxe box, that's enough for the burrito only.

I ant to express my sincere thanks to the young man behind the counter who came to my rescue on Saturday. My car broke down, and while I waited for the tow truck, my phone was almost dead. I had a cord, but no brick to plug in to the receptacles available. When I asked if there were any USB ports in the restaurant, he said no, but gave me a brick to plug in. He really saved me! I'm so sorry that I didn't get his name, but he knows who he is. Thank you SO much! read more

was already sad, but became even sadder after this order ( T^T；) this was an online pick-up & got nacho fries with barely any seasoning read more

Taco Bell - Live Más Café - Nacho Fries minus the Nacho - Fast Food Near Me - Mission Viejo, California

This place is just terrible! I've been eating here for a decade (my wife likes it) and it's close to my house and 8 out of 10 orders is 100% wrong . They can't even forget to include or not too one simple ingredient. Management at this location is just awful cause if they were great they wouldn't allow these many mistakes. Many more review from my neighbors and surrounding areas it's the same thing. Lower your prices if you make this many mistakes. read more

For the record, after speaking to corporate, and a promise the District Manager would call me, never happened, looks like they dont care how badly this restaurant treats customers Just say no. I went in and used the kiosk, saw a cash option and hit it. Then went to the counter. After 10 minutes a person asked my name and order, checked the machines and walked away. After another 15 minutes I asked about my order, he asked if I ordered on the kiosk, I said yes, he said my order wasn't there. Turns out when you pay cash, you have to flag them down and pay immediately, or your order doesnt get started. Would be nice if the Kiosk gave instructions for that, but, seriously, you asked about my order, wouldn't you ask then ? When asked how long my order would be, was told don't know, we have a big order, do you want it or not. I asked for the managers name, had to ask 4 times, the guy just said I am the manager. I asked if he was the General Manager, he would only repeat I am the Manager, another multiple times of playing this game he gave his name as Jesus. Next day I acalled in and asked the General Managers name, the lady answering asked me to hold. A lady came on and asked "Who is it". Told her I dont know, I am asking the General Managers name, she repeated , "Who is it", well I still don't know that is why I am asking, finally she claimed to be the General Manager. I repeated what happened the previous night and she asked the Managers name, I told her Jesus. She asked me what he looked like, so I asked, do you not know your Manager staff ? So, according to her, "Jesus" gave me a fake name. So now, I have no clue if I ever spoke to any Manager in this location, or a bunch of fool employees playing games. If this is how Taco Bell runs a company, no wonder the recent reviews are so bad, and if the GM actually reads this, you need to clean house, I get and understand it is rough to get a quality employee these days, but yours are a joke, my money will go elsewhere, and we have been coming to this location, without issues for over 20 years read more

this taco bell is a disgrace to the company and all of its associates within the taco bell name. corporate should get on them for it and not leave them alone. i mean its already a 2.3 rated taco bell on yelp which is terrible. it seems as though every time i order food here there is something wrong with my food like taco shells are cracked in many spots. there was a hole and a moist spot on one of the same tacos with the cracks and the burrito in my 9 dollar box was filled with spicy ranch for no reason and way too much of it. also last time my taco was filled only halfway with meat and other toppings. im not even kidding this taco bell is the worst i have ever had like out of any place i have ever ate at and their problems and its just about every time i go there something is wrong. you people are disrespectful and you truly suck. i wish you the worst as well. read more

I am as serious as someone can possibly be. I ate a Mexican Pizza from here last night 12/30/2024 that had me vomiting all night plus stomach issues. Your staff effectively ruined my new year's plan. If you are not aware, you have other reviews detailing this exact scenario regarding food poisoning. Your workers have to be clean, servsafe trained, and hygienic with their food preparation. A restaurant in California can be held liable if responsible for a food borne illness. This seems to be not the first case and your restaurant reviews reflect that. I would advise you take serious action to improve the hygiene and preparation of your food. One day, you could seriously hurt someone's health. Food poisoning is not a joke. read more

I have gone here multiple times and while the food is above average the service is below par and is rather unpleasant. They have forgotten my burrito or messed up and given me something not even close to what I ordered, as well as not given drinks. They also seem to be unbothered to even do their jobs and totally act like they don't want to be there. read more

They are inconsistent with closing their doors, they're supposed to be open til 2am; I have been told numerous times they're closed at 8pm, 9pm, 10pm, 11pm etc. If you go here go through the drive thru or you more than likely wont be able to enter the actual restaurant. read more

I normally enjoy Taco Bell, but wasn't too thrilled with our recent drive-thru experience with this branch. Last week Thursday, I had a new worker at the drive-thru window that gave me the creeps by overly touching my hand with every transaction from collecting my credit card to handing me our food and drinks. I felt like I was being hit on at the level of a dive bar. It was also the first time since Covid that I noticed our package wasn't handed to us sealed with their sticker. (Maybe they were out.) All in all, not the best overall experience. I actually pulled over in the shopping center parking lot after going through their drive-thru just to put a glob of hand sanitizer on my hands, (and up past my wrists) and added the spray on one afterwards just for good measures. Ewww... read more

The guy taking orders was an imbecile! There was no one in the drive-thru behind us, and this jabroni tells us to go through the drive-thru again to get our food... No, not park in a spot and wait for the food. Just drive back to the same spot we were already in. Adding to this he didn't even get the order correct, so we had to come back from home to get the rest of the order. Taco Bell, step your game up! read more

bring back the pina colada freeze and ill delete my review and put a 5 review up bc I do love your food

They took pictures of my card so be aware of that, good thing is that I checked with my bank and they didn't take out a lot read more

Taco Bell - Live Más Café - Fast Food Near Me - Mission Viejo, California

Last time we will visit this location. Horrible service. Also got the new breakfast taco to try. Disappointing. Barely any egg or cheese. I'll still with the Del taco breakfast wraps that actually have eggs in it. read more

Taco Bell - Live Más Café - New breakfast taco - Fast Food Near Me - Mission Viejo, California

Horrible customers service, the people at the desk Are extremely rude to me, Takes way to long, And very unhealthy

I have been coming here for YEARS - Not every meal was perfect - customer service was not always great here but I came back .... I have also got home to find wait they forgot one of my tacos - damn it . Ok I will get over it this time but did my first online order Wed night for Mexican pizzas and wish I never did . I placed an order for my neighbors my mom and while doing so picked up one for myself - ordered 4 Mexican pizzas and the neighbor's wanted a dozen of those donut things and my mom got the 2 for her . So an easy order : 4 Mexican pizzas - one dozen donut, 2 donuts and 10 MILD SAUCE . I go to pick it up in drive through & $ 30.00 paid for this and the guy hands me the 2 bags HERE - I look in the bags and see 2 Mexican Pizzas and 1 dozens donuts and 2 donuts and 5 HOT SAUCE . Attached is the receipt showing what I paid for : obviously they missed reading it - I said excuse me I am missing 2 pizzas and I need 10 MILD SAUCE PLEASE : They are trying to search for my order to see if it's right - I wait for them to make 2 pizzas - ok I get the bag tossed to me I asked are the MILD SAUCE inside ? YES IT IS - I said ok don't get mad at me I Did nothing wrong . I pull away as people were behind - I drive a couple lights away and decide to check the bag / the pizzas were thrown Half inside the boxes and half sticking out of the boxes and to top it off 10 HOT SAUCES were inside not MILD AND NO Utensils - ok I'm Pissed now after my perfect day I am going back to speak to the manager. I go inside and ask for the manager as Im upset - these people clearly don't give two shits about CS or doing their job . She the manager listened and said sorry I will Re- make them myself but didn't really look to sorry she moved so slow as if she had no worries in the MFW . I Had people waiting on me and she was taking her sweet slow slow time but I waited - she made the pizzas up taking her sweet time - While she was making them she smirked . I took the pizzas to my neighbors and one to my mom and I kept one for myself - we all ate the food - they are not as good as they used to be - the sauce she put on the pizzas was spicy ( per the neighbors and myself) I woke up sick with a pancreas attack the next am & non stop diarrhea as did my neighbors so what did she put in the pizzas ? It would be one thing if only myself felt sick but for 3 out of 4 - my mom didn't eat all hers it was too spicy - good call mom ! Who knows but I know this much - she has lost not only me and my neighbors but my friends and family as I am a true believer in giving second chances but not to this Taco Bell - not to the people that work there not to the manager that really could give two shits literally. We will not be back ! Here this Corporate!!! I will drive to your other locations near me from now on - where they care about what they serve - #sorrynotsorry read more

Taco Bell has consistently the worst food and customer service of all fast food places in my opinion. I only go here sometimes because I can grab something in a hurry for a $1 on my way home. My expectations are always low. Today was a whole new kind of repulsive and disgusting. I ordered a burrito and as soon as I had paid for it I checked my order. Because they frequently get my orders wrong. Thank God I opened up my burrito to check it. Because there was a clump of someone's hair inside of it. I argued with the cashier that this is unsanitary and if the employees were paying the slightest bit of attention they would have seen hair in my food before serving it to me. I asked, are the employees not keeping their hair back when making food? The cashier replied that hair must be in their pico de gallo. They said this very casually, as if its normal to have clumps of hair in the food. I made it clear I was disgusted and upset, and they didn't offer me a free drink, or a free cinnamon twists... nothing. They just said, so do you want your dollar back? Horrible horrible horrible customer service on top of serving unsanitary food. I've been a customer service manager many years and know the right thing to do in the situation would have been to offer the customer something. But they just said, if your not happy, call our phone number. And for the record I have tried letting the higher ups know about bad experiences with this company. I previously broke a tooth when they served me a bean burrito with a small rock inside of it, which cost me a lot to have fixed. The company does not care about your bad experiences and does nothing to make it right. read more

Taco Bell - Live Más Café - Served me a burrito with hair - Fast Food Near Me - Mission Viejo, California

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Ordered 4 bean and cheese burritos no sauce no onion for kids. All 4 are SMOTHERED in onions and I tried to call for a refund. Phone doesn't work. go figure. read more

Every time I place an order through their app, they don't start making it until I wait 10 minutes and have to ask. Then they find it in the system and start it. read more

Doing some local work in the area stopped at this Taco Bell I just ordered one taco supreme. 4$, Taco was nice and full taco shell was on point ( cause sometimes the shells come out stale l in different areas or who knows ) so it was worth it. Just wanted to share. Shell was so fresh and cracked quickly had to eat it faster lol . read more

Food was okay but it was extremely burnt. Just happy they got my order right this time instead of giving me someone else's, as that has occurred in the past. read more

Covid or no Covid, I think Taco Bell's service as a whole is horrible. This isn't limited to just one location - they are all horrible. Everytime we have ordered something it isn't done correctly. Even down to the salsa packets. Either the order taker isn't inputting the order correctly or the people making the food aren't reading the order. This time we ordered 2 crunchy tacos and 3 Nacho Bell Grandes with extra cheese. We received 4 things that were suppose to be tacos. They had no had no lettuce, were greasy as all hell and had barely any meat. The nachos didn't have the extra cheese sauce which I paid extra. If my grandkids didn't want to go here I wouldn't. I will give a little credit they did get the drinks right. read more

Hey Taco Bell, You and I had a good thing going. You're right by my house and within walking distance. I was patient when your roof burned down. I acknowledged the fact that I had to use your drive thru for a few months until you revamped yourself and so hey, I was delighted when you re-opened your doors a few days ago. You look great and so wondrously OC vs your old facade. The new look really suits you and the staff is stellar. I was pretty jazzed about our new relationship and your potential. When I pulled up, I even noticed you had two new salsas - fire roasted and verde. Hey, this just can't get any better! Taco Bell is back, yo! So uh, why the 2 stars? Honey, what happened to my food? The baja chupala and the 7-layer burrito look like yesterday's leftovers. I pulled them out of their wrapping and all I got were some sorry looking beans, pungent sour cream, icky lettuce, and some some nasty tasting tomatoes. I ate the food because it was late, I was too lazy to cook, and I trusted you wouldn't wreck havoc on my stomach. I could easily give you 1 star but hey, you're close, you look great, but inside you've got nothing going for you. That's just so sad. read more

Taco Bell - Live Más Café - Fast Food Near Me - Mission Viejo, California

THERE WAS A HAIRRRRRRRRR IN MY CRUNCH WRAPPP SUPREMEEEE!!! I wanted to die. It was horrible and disgusting. Im now scarred and never wanna eat again from taco bell. read more

I stopped to eat at the Taco Bell on 27770 Santa Margarita Parkway in Mission Viejo. I have eaten there a few times over the past 11 years. The place was nice and clean' The cashier was nice and friendly. I ordered the #6 combo meal, with a diet Pepsi' Two steak chalupas, one beef taco and a large diet Pepsi. The chalupas had, steak, cheese tomato and lettuce. Crunchy & taste. The taco I ordered had ground beef, lettuce and cheese. For dessert; I ordered; The Apple Empanada. It was delicious. I drank a large Diet Pepsi, to balance my meal. I left to do some shopping. Robert H. read more

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Horrible customer service. Beyond rude. And they NEVER get the order correct in the drive thru. Drive thru employee is apathetic, lethargic and has a general DGAF demeanor. read more

I come here more so from my husband or son than for myself . Service is hit or miss, the store is very clean and you get your food super fast. Prices are cheap, you really can't beat their menu. I like their potato taco but that's about it, OK if you are in a pinch. read more