Huge letdown. Went downhill fast. AI order taking that doesn't understand English. The food tasted off, taco shells seemed stale. 2 hot sauces for 3 tacos else they charge extra. Charging extra for hot sauce is ridiculous. They skimped on every ingredient--barely any meat or toppings. Not even enough to fill the smaller taco shells. One star, not going back. read more

Service was incredibly rude. When I called to have my order fixed, I was told to do it through the app then hung I was hung up on. I called again to fix the issue and she said she was busy and hung up on me. Trash service, I will NEVER return to this location. read more

Ordered through Uber eats. They missed part of my order so I submitted for a refund, after doing that went to eat the cantina bowl that actually arrived only to realize it was missing beans. I didn't ask for it without beans only asked for no rice. Who are they employing here?? This isn't my first bad experience with this location but I'm pretty upset I can't submit for a refund for my other item through Uber eats since I already submitted for one before inspecting my food further. I usually go to the location so when there is an issue I can bring it back to them but I'm not able to drive at the moment so it's REALLY annoying that I paid EXTRA for convenience to get my entire order messed up and no means of getting it fixed or reimbursed. read more

Taco Bell - Fast Food Near Me - Mission Viejo, California

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ordered 2 wild strawberry freezes, 2 nacho fries and 4 dorito's locos tacos. did not receive either fries and it's not the first time stuff is missing from my order. the woman at the register was nice but my order was wrong and i paid for them so that's pretty upsetting read more

Literally the slowest Taco Bell I've ever been to, I used the app so I can quickly do a pick up due to a 30 minute lunch took up 30 minutes to get my order a nacho Bell grande combo should not take 30 fucking minutes, if you are in a time crunch do not come here read more

This owner should have his franchise taken away. I stopped here today and ordered a crispy taco and a chicken cantina bowl. The taco had only about a tablespoon of meat in it. The chicken bowl did NOT have any chicken. I didn't realize it until I got home. I feel like I was swindled out of my money. Do not go here! read more

So this is the second time i order sour cream on my bean burritos at the drive through window and this is the second time i paid $2 for sour cream and as i drove away i opened one of the burritos and NOT one drop of sour cream, i opened the other burrito and it did have about 1/8 of a teaspoon of sour cream. This happens to often at drive through window, they don't think you will come back. The owners know this is happening and has not improve AT ALL. Never again will i go there, Del Taco is much better... read more

Do NOT understand why this location is so poorly rated. Regularly patronize this and two other TB locations (Newport Beach & Aliso Viejo), and this is my favorite. The food at all 3 are consistent, but the customer service is just a little bit nicer here. read more

Might manager always kicking ass thanks for all you do ! Night of Wednesday aug 14th.

Didn't open on time, made me wait at the door, wouldn't open or address me at all, looked at me and looked away with zero regard to being late. Only 1 person inside; understaffed and under qualified. read more

The food is always cold poorly made its not the first time either I have to warm it in the microwave for the cheese to melt because it's as if it was taken out of the refrigerator and wrapped up there was more tortilla then anything. read more

Taco Bell - A crunch wrap - Fast Food Near Me - Mission Viejo, California

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So here's the scoop, this location is being remodeled Even though it shows open on yelp, I don't know how long they've been working on remodeling it. I tried going to the drive-through. But the whole store is closed. read more

Taco Bell - the outside of a restaurant - Fast Food Near Me - Mission Viejo, California

This place is a complete joke! Why have employees they don't take your order...you have to place your order yourself which takes time and forget about getting service fast if you have a family ahead of you trying to decide an you the ststupid machine read more

Just got back from ordering a vegetarian black bean crunch wrap. They gave me a beef one instead. Always sucks when you pay for food you can't eat. read more

Very disappointed I ordered a chicken quesadilla with no sauce bc I don't like spicy but what I got was a chicken quesadilla with some spicy fake cheese sauce. It was disgusting and I couldn't eat it. Guess it's time to switch to Del taco read more

Terrible service. I ordered two water by accident when my meal comes with a drink... on the app it says the drink is 90 cents more which I was cool with paying. I had to pay for the whole drink by itself. The lady who helped us was not having it. I felt she could've resolved a lot better. And the app was being dumb because I was trying to add more items and it doubled my ordered. Terrible experience. read more

Great and amazing customer service from David! Always making sure my service is welcomed, your the best!

This taco bell location is the worst! Don't go. Every time I order off the app they ignored all medications/customization. The Fiesta bean burrito came with just rice and sauces. It is really bad! read more

Taco Bell - Fiesta bean burrito - Fast Food Near Me - Mission Viejo, California

Taco Bell is always very average. The meat tastes very interesting to say the least. It is ok at best, 5/10

I have had it with this taco bell screwing you on drive through orders. No receipt is given so you cannot prove anything. I order a nacho bell grande no refund beans Xtra meat. Everytime. One out of 5 times it's right. This time I paid for Xtra meat and got NONE. Get it together. read more

Taco Bell - This is a nacho bell grande with no refined beans and Xtra meat. They almost got it right‍ - Fast Food Near Me - Mission Viejo, California

10 mins before they closed and I showed up with an order to feed a wedding party! This Taco Bell were fast, organized and professional with a side of humor! The food was yummy too! I wanted to thank those that worked last night (7/23/23), you all are amazing individuals that I really appreciate! read more

The $5 cheesy gordita crunch box is $9.69 at this Taco Bell location. When I asked about it, he said "we just charge more". ¯\_(ツ)_/¯ read more

Taco Bell - Fast Food Near Me - Mission Viejo, California

I read some of the bad quality of food reviews below, and not sure of the food quality myself as I did not try any food items at this location. My review is only for the drink I kept seeing in youtube videos and wanted to try lol. The drink I got is called a pineapple whip freeze. It tastes pretty good actually, with a sugary iced whip cream combination, a good way to cool down during hot days. price : $1 taste : good customer service: quick and good read more

Taco Bell - pineapple whip freeze - Fast Food Near Me - Mission Viejo, California

Crap store. Tjey Lost my bottle cap. Food taste like sh - t. Don' go here!!! Horrible service. Only 2 people working!!!

I mean, I don't know how much you're really expecting when you go to a Taco Bell other than that familiar, quick and easy, yet comforting, know it's not the best decision, but boy does it taste good - crunchwrap supreme or bean and cheese burrito. We drove through last night and it was fast and friendly service plus a crunchwrap supreme that did not disappoint. :) read more

Taco Bell is a fast food establishment. Not sure why this particular location is rated with 2 stars? I came here once and went through the drive-thru and they got my order right and I had no issues. The food from this spot tasted the same as the food from all the other Taco bell locations. I feel like I had to chime in to not deter people from coming here just because it has 2 stars. I love the Crunchwrap supreme and the Chalupas. :) read more

The busier Taco Bell's are probably worth the wait to go to in your lunch break. Although I don't eat fast food much, sometimes you just have to. I got the cheesy bean and rice burrito adding sour cream and no sour cream but yes I was charged for it. The burrito was thin and not wrapped properly and the cheese was all at the bottom and there was about a sprinkle of rice in there. Come on guys a burrito is not hard to make. Most people here in Irvine get half hour lunch breaks in the aerospace industry and don't have time to get your mistakes corrected. The tostada sauce is on one edge and the toppings were more around it than on it. read more

Horrible service. Went at 10 pm on august 1st after getting coupon in mail, and I went through drive thru, all the employee would say is "no" over and over again. And then thought the conversation was done ? I wanted to know why it wasn't accepted, if they could override price (customer service, a good manager would do that. I've been in customer service 12 years) And then she scoffed under her breath thinking I couldn't hear it over the speaker? Unbelievable. I would give zero stars in I could. read more

Do you want to check out that new Grilled Cheese Taco you saw on Tv? Do you want to grab that $5 box you see advertised or any other promotion? Well you can forget about getting it here. This location consistently does not participate in promotions, and new products are generally me with responses of "we don't sell that here" or " we're out". Oh and don't even think about using the app if you want to customize your order, they will just ignore any customization you choose. You get the 1 star for consistency I guess. read more

I ordered off of the app and selected a later pick up time. (See images attached). When I went in I was told they couldn't find my name in mobile orders. (Stuff happens, I get it). I noticed I had error messages (Not ideal, but again stuff happens.) The first employee at the register asked to see my phone so I showed them the order and pick up time. They still couldn't find it, so I just reordered and gave me a comp. I thanked them and then the first employee left. I was waiting for my order when a second employee asked to see my phone. I said sure and showed it so that they could see I ordered the exact same thing. The second employee then told me they remembered the order, started making it two hours (when I ordered) and kept it there for two hours and then they had to throw it out. The second employee then lectured me on how I should pick up as soon as I order, I then told them they should tell corporate to remove the feature of a picking up at a later time. I've been on the other side of the counter so I know the store has no control of such things when it comes to the corporate app. The first employee was great, the second employee, not so much. I was patient, I thanked the people in the store, but was met with lecture, and borderline scolding. While the food was great, the service could've been better and handled differently. read more

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Very good service, good food, and the decor is nice but the bathroom isn't that clean.

Horrible. Don't bother. They are soooooooooo cheap with everything! Just go across the street to Taco Mesa! read more

Taco Bell - This is the Taco Supreme. There is little meat and it's as big a regular taco. - Fast Food Near Me - Mission Viejo, California

2 stars cause I like your food, but haven't opened the bag yet so we're goin on faith here. The dude working the register was the rudest individual I have ever dealt with. Had a coupon ( from a previous jacked up order, who orders a taco with potatoes instead of meat??!? Anyways) try handing it to him and he pretty aggressively says "hold on a second". And then proceeds to scold me for not telling him I had a coupon at the box where you order..:.... my apologies for not knowing proper coupon procedures at this particular taco establishment. Tosses me my bags, I say thank you...... back to the register he goes to prep for his next disappointment without a word. read more

Taco Bell - Jesus take the wheel!! Too much faith was placed in this, but I guess y'all can keep the 2 stars - Fast Food Near Me - Mission Viejo, California

Their iced coffee is hot coffee poured over a huge amount of ice which waters it down badly. Elsa- working at 9am on Friday decided she would give me attitude and shake her head when I asked if there was anything else to make cause it taste " like water " she proceeded to tell me "no that is coffee".. the one star is for remaking the coffee even though it still taste horrible. Hash browns weren't warm either. read more

Just ordered the grilled cheese burrito and all the cheese stick to the paper wrapper, see photo. Upset :/ but it's chillin. But also, the cheese is burnt I can see it on the other side of the paper see photo. This is the second time this happened, not from this location but another one it happened also. Good concept but not thought through on corporates end. read more

Taco Bell - Grilled Cheese Burrito the cheese stick to the paper - Fast Food Near Me - Mission Viejo, California

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I pulled up for lunch and was greeted very rudely by the cashier. I will not be returning and will advise friends and family to do the same.

This is not "fast" food. You are slow slow slow! There was only 3 cars in line and it took 30 min to get up to the window. Thats 10 min per car to charge their card and hand them their food. Thats absurdly slow for fast food. By the time I got to the window for the 1 burrito I had ordered you would think it would be ready. But no, it still wasn't ready. And they don't even apologize for being horribly slow. Never coming back here! read more

Customer service lady was so rude that we drove away, and not getting food. Their machine is broken for the watermelon slushie , told us there's nothing she can do about it, in a tone like "oh great, how many people are gonna ask about it today". Really lady? Then go print a "out of service" and put it outside. We told her we would like to get a taco from Tmobile Tuesday and she rudely told us that we have to download the app for the code. We said we have the code, but she kept on talking over us about download an app. So i told my husband to just go, because I don't want to deal with this horrible service. I work at retail/customer service job too, it is not hard to be nice. read more

Is Taco Bell okay? Has anyone checked on them to see how they're holding up. Based off of my order, it looks like they're struggling financially. I ordered a Crunchwrap supreme and got a lettuce supreme. Seriously comically small amounts of ground beef, cheese, and sour cream. So much so that they almost weren't even there at all. It was like a light sprinkle to give you the essence of what it might taste like if those ingredients were on there. Even the tomatoes were practically non existent. Plenty of lettuce though, so I'm gonna have to assume it was intentional and they're looking to cut back the costs. Gotta say, a tortilla stuffed with lettuce doesn't hit the same so I'm pretty disappointed. read more

Taco Bell - Crunchwrap Supreme with the slightest sprinkle of ground beef - Fast Food Near Me - Mission Viejo, California

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Now I understand the 2 star rating should of went to one up the street on Santa Margarita pkwy and Marguerite. I ordered through the app food was supposed to be ready at 1:30 pm. We entered and a family was ahead of us ordering. After about 10 minutes I said we were here to pick up our order. Apparently it was not ready. Also Taco Bell sent coupons to us and this Taco Bell would not accept them as others do. Nest thing we see is 10 minutes more go by and the family ahead of us left with there order. While we had to wait still. What good is the app then?? I have had problems with this Taco Bell before as orders missing items and such. Not to mention they have a terrible sewer problem. Bathrooms smell disgusting... read more