This Chick-fil-A location is always so busy and the line wraps around the parking lot. And no surprises there. Their fried chicken is always delicious. Chick-fil-A trains their employees well. All their employees are very polite and respectful. Our chicken sandwiches were fresh and piping hot and we didn't have to wait long going inside the restaurant instead of using the drive-thru. read more

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The Chick-fil-A at this location is really disappointing. The first time my boyfriend and I came here, we both got food poisoning. The second time I visited, I noticed a bunch of black specks at the bottom of my drink. I have no idea what they were, but it made me feel sick knowing I had been drinking it. On top of that, my fries were cold and hard to chew, and the nuggets were the same way. Overall, the food quality and service were far below what I'd expect from Chick-fil-A. I'd definitely recommend going to the Chick-fil-A on El Toro RD instead. I've had much better experiences there than at this location. read more

Cold fries and when I asked for new ones they said "let me ask the manager". I said never mind. I wish I didn't because our fries were all crumbs. There were three or 4 whole waffle fries in a large and under them were all pieces. Also, the fries weren't even filled to the top. As for the meals, I ordered two grilled chicken salads. This part is my fault for not checking but when I got home they were regular. We were trying to eat healthier tomorrow and don't have time to swap them tonight. Just very upsetting how a chain could be so careless after spending almost $70. This is one of many experiences here and we are closing this chapter! read more

Chick-fil-A - Fast Food Near Me - Aliso Viejo, California

This is why i never order fast food. 11$ for fries and a spicy chicken sandwich Absolutely no sauce on sandwich. Nothing at all. Nothing but two small slices of pickle. If i could give negative stars i would. read more

Chick-fil-A - Fast Food Near Me - Aliso Viejo, California

Today, (07/21/26) there was a bit of a mixup with a couple of orders. The employees did not find anyone. A mistake happened and the crew jumped into action to correct the issues. The manager came from the back to help one of the customers who wasn't rude but not happy. It was refreshing to see customer service at its' best! Thank you Chick-fil-a for empowering your crew members to make things right!! I was the other customer, the crew did not hesitate to get me a new order started. read more

Chick-fil-A - Overstuff bag - 5 sandwiches/2 placed sideways in the bag - it leaked out and onto my car seat. - Fast Food Near Me - Aliso Viejo, California

Very cute remodel, but the customer service was amazing! I was greeted by a very nice man named Benjamin yesterday and he was so sweet. Especially to my 13-year-old daughter. Usually when we go places, people are less understanding of Gen Z and ignorant to them but he was so amazing and sweet he really needs a race. He might be a manager, but he was impeccable and don't give me the starting on the food. The food is always amazing.! read more

Chick-fil-a is an all time great. This place has an amazing chicken sandwich, and is no doubt the reason I go. The consistency isn't always the best, but it is usually very good. 1 read more

Staff: The team here was nice especially the young man at the front who took our order. His name is Micah who was in training. Never would have guessed as he was so nice, knowledgeable, and helpful. Quality/Quantity: Food is good as always. Value: Standard pricing you know and expect. Overall: We had a good experience here. Nice ambiance with small play area inside, clean restaurant, and friendly staff. read more

Cannot even eat here due to how packed it gets. No parking, long lines and long wait. Honestly so frustrating read more

Chick-fil-A - Don't know what size drink and no sauce added to order. - Fast Food Near Me - Aliso Viejo, California

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Amelia is truly phenomenal. Every time I've visited, she has been professional, friendly, and incredibly helpful. She always makes customers feel welcome and valued. Thank you for consistently going above and beyond to provide exceptional service. You truly deserve this recognition! read more

Extremely long waits in the drive thru. For no reason at all. This place has gone downhill. Long waits. Customer service is lacking. Mistakes with orders. What happened here? read more

I was here visiting family for a few months. I came to this location a few times. Always very friendly service and food was hot and fresh.

This place is always the slowest fast food place I've ever seen the drive-through you spend so much time waiting for your order when you go inside and order it you spend just as much time standing here waiting for your order, definitely not fast food read more

I'd give it half a star if it let me. This is without a doubt the worst Chick Fil A location I have ever been to. Awful experience all around. read more

This store has really gone downhill over the last few months. Long waits, incorrect orders. My wife just ordered three chicken, egg, and cheese muffins, the label on the outside says chicken, egg, and cheese muffin, and all three are sausage. Last time I went I received a roasted red peppers packet instead of granola to go with my yogurt. They just don't make any effort anymore. read more

As far as fast food goes, I enjoy Chik-fil-A. The quality of their food is consistent and their service is friendly. I order on the app so wait time is not bad. It can vary when during their busy times. The restaurant while often busy is usually clean. read more

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After many visits to this location, I finally had a great experience. The spicy sandwich and chicken strips were juicy and cooked to perfection. I know it's fast food, but expectations are high with Chick-fil-A -- and this time, they delivered. Looks like they've finally mastered the deep fryer and cooking temperatures! read more

First time I've ever had a problem with chick fil a. We put in an order for 10 people (1hr ahead) and as we pull up to the menu Ethan says he has our order. We approach the window and they have no clue where our order is and what they did with it. So they tell us "we're making the rest of your order please wait in the front" and we did. 20 mins go by we enter the chick fil a to see what's going on and they are STILL clueless on what's going on with our order. Every employee seems like they don't know what they're doing and it's not even busy. Had to re download this app to write this review that's how bad the service was. The end result was we ended up getting our food another 45 mins after arriving to pick up our order that we submitted 1 hour previously. read more

Completely unacceptable to serve a sandwich with 1/2 the meat missing. I mean how hard is it to make sure that 1/2 the meat isn't missing before placing it on a bun??? Just poor management and training to allow this type of garbage to be served. And since I didn't see it until I got home, it's just not really worth it to drive all the way back for a new sandwich or a refund. read more

Chick-fil-A - Sandwich missing half the meat - Fast Food Near Me - Aliso Viejo, California

I've only picked up the original chicken sandwich at this location, so my review may be a bit limited by the food selection. The location is interesting since it's in the plaza but not a standalone spot, so the parking can get very cramped very fast. It's also a short drive thru which makes for easy traffic jams and can be frustrating during rush hour. The restaurant itself has extremely friendly associates and a decent sized waiting area. The dining area looked well maintained and I like that even though this is not a standalone spot, they still managed to squeeze in an indoor playground. The food is good, the location is OK, and it must be tough sharing the plaza with other fast casual concepts such as Raising Canes. However, it seems business seems consistent as I've been here for late lunch (2 PM) on the weekday and towards the evening (5:30 PM) and have always seen a line to order. read more

This beverage was "not my cup of tea" but will work for some... FROSTED COFFEE: -- light towards medium brown color -- much more icy than creamy -- really good coffee flavor, pretty bold, but not espresso boldness -- sweetness is LIGHT w/lean towards medium -- more loose than thick texture -- tastes pretty good but not milky or creamy enough for me to order again...would rather have the vanilla cone or vanilla cup -- expensive for the size and cup was underfilled about 2" or more from the top (possibly it settled given the texture) RATING = B- read more

Wish they could do more to prevent assholes like this and some traffic control for the drive thru. Its a crowded parking lot and its going to cause an accident read more

Chick-fil-A - Selfish person - Fast Food Near Me - Aliso Viejo, California

Wait time is so long for no reason even when line isn't full it takes forever to get your food .

Man I love chick fil a but the blonde woman on drive thru this morning was not focused on my order when I came to the window. She was very focused on the conversation she was having with her co workers and I had to sit and wait for my iced coffee (that was ready) until her co worker told her- give her her drink.... Not only that the coffee was wrong ! I had gotten a vanilla but was served a plan cold brew. Bummer read more

Shout-out to Celia you are awesome and so kind!! What a wonderful energy to this place. Thankyou for your service . Chick-fil-A love your food and keep up the great service!!! read more

The food is extra salty compared with other branches and the service is very bad. They never listen to your requests.

Everytime I go through drive thru it takes so much longer than any other place. I waited 20 minutes and the line wasn't even that long

Whoever franchises this location should take more pride in the employees they hire. There is 0 customer service skills. No one acknowledges you when you go to pick up an order. They say your order is ready but when you get there it isn't. Never been to a Chick fil a like this one read more

This is the second time I had come here and the drive through service between 8am and 945am is unacceptably slow. I won't be using this establishment as a quick breakfast before commute option ever again. read more

Slowest drive thru ever. Never had a problem w different locations. Even with reasonable line is like 20-30minute.

Nena! She's the shit and nobody can say anything else she's super attentive towards customers and very professional something I love about coming here! read more

Every time I come here, when I get a kids meal for my kid, their fries are soooo over salted. It's so bad I wouldn't even be able to eat them. They over season their grilled chicken and their fries. read more

A good Chick-fil-A location if you're in this area. My chicken sandwich and fries tasted freshly made.

Wonderful service! Probably one of the best Chick-fil-as I've been to in a very long time.

I just drove away from the drive thru to find out my order is incorrect. The employees were so focus on their personal chat than the customer. Salads had the wrong chicken, the dressings were incorrect after I asked several times. $48 and the order is wrong read more

Tortilla soup was creamy and not really my preference. It was ok/good. Chicken is always good here.

For fast food Chicken, I really like Chick-fil- A. The chicken is always tasty and I like that you get to put your own sauce on it. I love pickles so this sandwich really works for me. The Mac and Cheese is good and I really like their fruit cup with my sandwich. The fruit is really good and fresh. Yum. read more

Yummy! The food at this location was fresh and hot. We came here on a Friday night and the drive through line was wrapping around the parking lot and obstructing traffic. So instead we dined in. The restaurant was clean and they had adorable fresh flower vases on the table. Lots of high school kids and some families dining in. They also have a play structure that the lids were enjoying. Would recommend going in instead of the drive through if you have the time. Food was ready in less than 10 minutes. read more

We came to this location at about 9pm and about at 9:20 pm the worker began mopping around our table which was really annoying because it smelled and pretty much a hazard because it was super wet. Then another worker a girl came to our table and told us to "wrap it up". All these little teenagers need to be trained read more

I ordered the food with the mobile app to be delivered in the drive through and I waited in the drive through for five minutes listening to the workers talk about a movie. I don't expect people to move at lightning speed but the service was slower than the other Chick-fil-As around. When I got the food it had not been the way I customized it to be. The food did still taste good though read more