This Chick-fil-A location is always so busy and the line wraps around the parking lot. And no surprises there. Their fried chicken is always delicious. Chick-fil-A trains their employees well. All their employees are very polite and respectful. Our chicken sandwiches were fresh and piping hot and we didn't have to wait long going inside the restaurant instead of using the drive-thru. read more

See all

Cold fries and when I asked for new ones they said "let me ask the manager". I said never mind. I wish I didn't because our fries were all crumbs. There were three or 4 whole waffle fries in a large and under them were all pieces. Also, the fries weren't even filled to the top. As for the meals, I ordered two grilled chicken salads. This part is my fault for not checking but when I got home they were regular. We were trying to eat healthier tomorrow and don't have time to swap them tonight. Just very upsetting how a chain could be so careless after spending almost $70. This is one of many experiences here and we are closing this chapter! read more

Chick-fil-A - Fast Food Near Me - Aliso Viejo, California

Extremely long waits in the drive thru. For no reason at all. This place has gone downhill. Long waits. Customer service is lacking. Mistakes with orders. What happened here? read more

Cannot even eat here due to how packed it gets. No parking, long lines and long wait. Honestly so frustrating read more

Chick-fil-A - Don't know what size drink and no sauce added to order. - Fast Food Near Me - Aliso Viejo, California

See all

Staff: The team here was nice especially the young man at the front who took our order. His name is Micah who was in training. Never would have guessed as he was so nice, knowledgeable, and helpful. Quality/Quantity: Food is good as always. Value: Standard pricing you know and expect. Overall: We had a good experience here. Nice ambiance with small play area inside, clean restaurant, and friendly staff. read more

I was here visiting family for a few months. I came to this location a few times. Always very friendly service and food was hot and fresh.

First time I've ever had a problem with chick fil a. We put in an order for 10 people (1hr ahead) and as we pull up to the menu Ethan says he has our order. We approach the window and they have no clue where our order is and what they did with it. So they tell us "we're making the rest of your order please wait in the front" and we did. 20 mins go by we enter the chick fil a to see what's going on and they are STILL clueless on what's going on with our order. Every employee seems like they don't know what they're doing and it's not even busy. Had to re download this app to write this review that's how bad the service was. The end result was we ended up getting our food another 45 mins after arriving to pick up our order that we submitted 1 hour previously. read more

This place is always the slowest fast food place I've ever seen the drive-through you spend so much time waiting for your order when you go inside and order it you spend just as much time standing here waiting for your order, definitely not fast food read more

This store has really gone downhill over the last few months. Long waits, incorrect orders. My wife just ordered three chicken, egg, and cheese muffins, the label on the outside says chicken, egg, and cheese muffin, and all three are sausage. Last time I went I received a roasted red peppers packet instead of granola to go with my yogurt. They just don't make any effort anymore. read more

Today's visit (07/01/2025) and my visit on (06/25/2025) resulted in no sauce or straws unless requested (the items were requested with my app order). The same cashier/employee on both days did not include these items. Not sure if it is a training issue or not. Management has been notified, I called the restaurant when I got home today. I gave the benefit of the doubt on 06/25/2025. Thankfully, I remembered to ask for the sauce and straws today. Hoping Chick-fil-A standards are being followed by all employees. I'm a regular customer and recently started experiencing an issue on 06/25/2025. Chick-fil-A is known for its' customer service which I appreciate. I ordered: the sandwich below (actually a meal ) the pepper Jack cheese was not on the sandwich. Spicy Deluxe w/ Pepper Jack Meal 1 $12.99 Spicy Deluxe Sandwich w/ Pepper Jack 1 read more

Wait time is so long for no reason even when line isn't full it takes forever to get your food .

As far as fast food goes, I enjoy Chik-fil-A. The quality of their food is consistent and their service is friendly. I order on the app so wait time is not bad. It can vary when during their busy times. The restaurant while often busy is usually clean. read more

See all

Completely unacceptable to serve a sandwich with 1/2 the meat missing. I mean how hard is it to make sure that 1/2 the meat isn't missing before placing it on a bun??? Just poor management and training to allow this type of garbage to be served. And since I didn't see it until I got home, it's just not really worth it to drive all the way back for a new sandwich or a refund. read more

Chick-fil-A - Sandwich missing half the meat - Fast Food Near Me - Aliso Viejo, California

After many visits to this location, I finally had a great experience. The spicy sandwich and chicken strips were juicy and cooked to perfection. I know it's fast food, but expectations are high with Chick-fil-A -- and this time, they delivered. Looks like they've finally mastered the deep fryer and cooking temperatures! read more

I've only picked up the original chicken sandwich at this location, so my review may be a bit limited by the food selection. The location is interesting since it's in the plaza but not a standalone spot, so the parking can get very cramped very fast. It's also a short drive thru which makes for easy traffic jams and can be frustrating during rush hour. The restaurant itself has extremely friendly associates and a decent sized waiting area. The dining area looked well maintained and I like that even though this is not a standalone spot, they still managed to squeeze in an indoor playground. The food is good, the location is OK, and it must be tough sharing the plaza with other fast casual concepts such as Raising Canes. However, it seems business seems consistent as I've been here for late lunch (2 PM) on the weekday and towards the evening (5:30 PM) and have always seen a line to order. read more

This beverage was "not my cup of tea" but will work for some... FROSTED COFFEE: -- light towards medium brown color -- much more icy than creamy -- really good coffee flavor, pretty bold, but not espresso boldness -- sweetness is LIGHT w/lean towards medium -- more loose than thick texture -- tastes pretty good but not milky or creamy enough for me to order again...would rather have the vanilla cone or vanilla cup -- expensive for the size and cup was underfilled about 2" or more from the top (possibly it settled given the texture) RATING = B- read more

Wish they could do more to prevent assholes like this and some traffic control for the drive thru. Its a crowded parking lot and its going to cause an accident read more

Chick-fil-A - Selfish person - Fast Food Near Me - Aliso Viejo, California

This is the second time I had come here and the drive through service between 8am and 945am is unacceptably slow. I won't be using this establishment as a quick breakfast before commute option ever again. read more

Slowest drive thru ever. Never had a problem w different locations. Even with reasonable line is like 20-30minute.

Everytime I go through drive thru it takes so much longer than any other place. I waited 20 minutes and the line wasn't even that long

Man I love chick fil a but the blonde woman on drive thru this morning was not focused on my order when I came to the window. She was very focused on the conversation she was having with her co workers and I had to sit and wait for my iced coffee (that was ready) until her co worker told her- give her her drink.... Not only that the coffee was wrong ! I had gotten a vanilla but was served a plan cold brew. Bummer read more

The food is extra salty compared with other branches and the service is very bad. They never listen to your requests.

Shout-out to Celia you are awesome and so kind!! What a wonderful energy to this place. Thankyou for your service . Chick-fil-A love your food and keep up the great service!!! read more

Nena! She's the shit and nobody can say anything else she's super attentive towards customers and very professional something I love about coming here! read more

Every time I come here, when I get a kids meal for my kid, their fries are soooo over salted. It's so bad I wouldn't even be able to eat them. They over season their grilled chicken and their fries. read more

Wonderful service! Probably one of the best Chick-fil-as I've been to in a very long time.

I just drove away from the drive thru to find out my order is incorrect. The employees were so focus on their personal chat than the customer. Salads had the wrong chicken, the dressings were incorrect after I asked several times. $48 and the order is wrong read more

A good Chick-fil-A location if you're in this area. My chicken sandwich and fries tasted freshly made.

For fast food Chicken, I really like Chick-fil- A. The chicken is always tasty and I like that you get to put your own sauce on it. I love pickles so this sandwich really works for me. The Mac and Cheese is good and I really like their fruit cup with my sandwich. The fruit is really good and fresh. Yum. read more

Tortilla soup was creamy and not really my preference. It was ok/good. Chicken is always good here.

We came to this location at about 9pm and about at 9:20 pm the worker began mopping around our table which was really annoying because it smelled and pretty much a hazard because it was super wet. Then another worker a girl came to our table and told us to "wrap it up". All these little teenagers need to be trained read more

I ordered the food with the mobile app to be delivered in the drive through and I waited in the drive through for five minutes listening to the workers talk about a movie. I don't expect people to move at lightning speed but the service was slower than the other Chick-fil-As around. When I got the food it had not been the way I customized it to be. The food did still taste good though read more

Yummy! The food at this location was fresh and hot. We came here on a Friday night and the drive through line was wrapping around the parking lot and obstructing traffic. So instead we dined in. The restaurant was clean and they had adorable fresh flower vases on the table. Lots of high school kids and some families dining in. They also have a play structure that the lids were enjoying. Would recommend going in instead of the drive through if you have the time. Food was ready in less than 10 minutes. read more

They stopped serving nuggets. They only sell bites as a side 2 pieces. What the hell!? I looked on Google and there is no mention of this. I will never return, This outrageous. read more

Food 5/5: It came out nice and hot. The fries were also very crispy. HOWEVER SPICY CHICKEN SANDWICH ISN'T SPICY! Service 5/5: Service was very nice today! They didn't mess up my order:) Value 5/5: 9 dollars for a hot chicken sandwich and fries! WORTH IT! Overall read more

Every day is a good day for Chick-Fil-A breakfast! Is it healthy? Looking at the menu, you can make your meal as healthy or unhealthy as you want. They have fried things, grilled things, lettuce covered things...the standard fast food options. I went the less healthy route, and ordered the breakfast chicken biscuit meal. It came with hash browns and a coffee/drink. I opted for the vanilla iced coffee with my order (not sure if that's an extra charge, I didn't check the receipt). The sandwich is exactly what it sounds like: A fairly salty piece of fried chicken slapped between a biscuit. No toppings. No unsettling condiment surprises. Nothing pretty to entertain the artistic spirit of the self-proclaimed foodie photographers out in the world. Just a normal fried piece of meat on a warm biscuit. Minimalism at its finest. What more could anyone need? The hash browns are adorable and bite-sized, and come in a little box. They are tasty as is, but if you are searching for some extra flair, there are a ton of sauces you can choose to devour them with. The vanilla iced coffee is satisfying enough. It is sweet, but not overly sweet. It is caffeinated, but not overly caffeinated. It is creamy, but not overly creamy. For a fast food chain, it's good enough. I wouldn't necessarily call the drive through "fast" (only downside, although the service is wonderful), but if you aren't in too much of a hurry this is a good enough breakfast to grab. read more

Chick-fil-A - Chick-fil-A Chicken Biscuit - Fast Food Near Me - Aliso Viejo, California

Went here last Wednesday before going to the beach I had my free chicken sandwich on my phone but my email says it can't get the attachment so I told the first lady she said she needs the bar code so I was trying and trying so I said ok I will just use it next time and then this girl I think her name was Celia she was wearing red I told her what happened to my email and she said ok I will give you the free sandwich so nice of her. Cheers to you! My son wanted Daves hot chicken but it was too far it's good we went here got my free chicken sandwich! read more

When it comes to Fast Food, Chick Fil A is the standard! Great food (enjoyed the new seasonal sandwich), polite and fast service and the locations operate on the cleaner ambiance side of things. read more

Chick-fil-A - ows the outside of a restaurant - Fast Food Near Me - Aliso Viejo, California

I'm pretty disappointed. I ordered the chicken tortilla soup for lunch the other day and instead got the chicken noodle which is $2 cheaper. So I feel a little robbed. Not only that but I didn't receive all my toppings for my salad. I couldn't return back as I had driven back to my office at that point. So I just ate what I got as I woke in a high intensity atmosphere, and it already took me 3 hrs to even go on my lunch in the first place. I do enjoy the soups there, and didn't realize until today after talking to someone that I over paid for the food I actually got. Now $2 isn't a lot. And I don't need that back, but what if someone who is on a budget went through and that happened to them? It was a mistake, a human error. I understand. I would suggest better training tactics. It seems like every time I have issues with this location it's always when they are busy and I'm in the drive thru. Both times I actually spoke to the person through the speaker. Usually when members come outside to assist I typically don't have problems. If anything I'm just annoyed because I was really looking forward to that chicken tortilla soup. 3 stars this time because the servers are always pleasant, and they do try and get the line moving in an efficient manner. read more

Chick-fil-A - Chicken where are you? "Chicken" Breakfast burrito. - Fast Food Near Me - Aliso Viejo, California

I come here as a regular during the weekdays, these guys are ALWAYS in a great mood even early in the morning. Today I got a parfait instead of the sandwich I ordered which wasn't gonna cut it for breakfast, unfortunately I was unable to come back right away. The employee on the phone was considerate and offered me a free sandwich I could pick up later, I believe the Employee who helped me was named Michael. In addition to the sandwich, he hooked me up with a French fry. Great service, I will continue to happily spend my money here. read more

Chick-fil-A - Chick-fil-A sandwich and fries - Fast Food Near Me - Aliso Viejo, California