Was an employee for 2 hours and in the first 5 mins. a customer came to the counter with no meat on his Taco. The back area was disorderedly and unclean. The manager told me that she does not know how to train, she only trains managers. I saw her pick up garbage with gloved hands and then continue to make food. I saw her worker drop a tortilla on the floor and continue to make someone food with it. She then attempted to show me how to make the cinnabon bites, but told me to ignore the way she was doing it, because it was the wrong way. Very disorganized, no quality and Ill never eat there! read more

I went to this Taco Bell before work hoping to grab 3 Doritos tacos with no tomatoes (since I have a food sensitivity to them). After waiting for about 15 minutes in the drive through I finally got my food and headed to work, just in time. When I got to work I found out not only did they give me three soft shell tacos but they have tomatoes on them. Very simple order got messed up for no reason. Reminded me why any other fast food place is better than here. read more

Went through drive through and all I said was "may I have a soft shell beef party pack ?" And the girl on the speaker goes "uhhh..... *huffs*.... yea I guess you can" in a really crappy tone so I just left. Look if you don't like your job, then don't work there, no one is forcing you to be there. I'm not asking to have a Disney princess take my order but at least don't be incredibly rude for absolutely NO reason. read more

If I could leave a negative review I would!!!! My sister drove 10 minutes out of her way before work to get breakfast here. They supposedly open at 7am and at 7:55 when she pulled up to place her order they told her that they got there late and was not ready to start serving yet. In what world is that acceptable of a chain restaurant! How were all the employees an hour late to work?! And they're rude on top of it. Don't waste your time or money here, they apparently could care less about getting your business. read more

These people are idiots. Terrible service, so rude! And they take there sweet time giving you your order through drive thru. Never EVER go there read more

The food is normal Taco Bell quality but this is the slowest drive through service imaginable. Last night we went through the drive through and there were 5 cars ahead of us. It took us 40 minutes to order and get our food. read more

20 minute wait in the drive thru and of course they got my order wrong. What a joke

This is seriously the slowest drive thru I have ever been to and its not a fluke. Every time I come they mess an order up, take forever, and its cold. Do not waste your time. read more

Always at least 20 min wait no matter what time of day. Food is almost always stale, orders are frequently incorrect IE not substituting a simple request (beans for beef) when I repeatedly, nicely, calmly asked them to. Just save your time and money and avoid this place at all costs. Yes I know it's just Taco Bell, but this one is the WORST. read more

One of the worst Taco Bells around. Drive thru is always slow as heck. And they screw up your order. The food is never prepared correct here. Got a bean burrito and it was all beans. No sauce, cheese or onions. Avoid this location! read more

Worst Taco Bell ever. I won't even go here anymore. Dirty, rude staff, always running out of things, not even enough workers to be open half of the time. Many times this location has closed due to shortage of staff for the day. This place is a joke. I'm amazed this location is still open. read more

Unfortunately, zero starts isn't an option. This place is ridiculous. It's fast food, so I've got low expectations going in, but they can't get an order right to save their lives. I've lived in the area for quite a while, and have given this location multiple tries, and they consistently FAIL! Management should be ashamed of themselves. It's burritos and tacos, not rocket science! Get your shit together! read more

Awful says it all. Unbelievably rude people working there. They could definitely learn from the people at Chik-Fil-A. Please and thank you go a long way. Will never be back. read more

This is quite possibly the WORST service EVER!!!! We have been waiting for 30plus minutes for a small order. An employee was sitting in the corner of the restaurant for 10 minutes then went and clocked out and left. Horrible horrible service. Management needs to step up and properly train employees how to handle a rush. I will not be coming back here anytime soon. read more

Terrible service I walk in because I drive a truck so can't use drive thru they tell me I have to use the kiosk to order my food I don't want to do that I just want to place my order and be done nobody knows what's going on none of the registers where open why is this place even open? Waste of time! read more

Twice now I've gone for breakfast and both times they ran out of eggs... how can only one of them make eggs how hard can it be?!?!

On Saturday 3/16 decided to go to Taco Bell at 11:30 so went to drive up and was told by a girl they were not open because nobody showed up for work. As I drove out she was sitting in the dark on her cell phone. As I left 3 more cars were pulling in so you lost a lot of business that day. Needless to say I will not go back and I gave McDonalds my business that day. read more

I'm very disappointed with this Taco Bell. First we got the wrong bag. Then my drink was half full. The people who work there seem so untrained like they don't know what they are doing. It sucks cause I've never had a problem till now I don't think I want to go back. Like how is a crunch rap and a burrito and a drink 15 dollars really!??. It's stupid they didn't even apologize they were like what!? It's dumb they need to get their shit together cause it's just pour service overall. Corporate needs to get there ass in there and train these people never going back again!! read more

Second Saturday morning in a row that I pulled up to the drive thru during open hours and no one came to take my order. Will either go to McDonald's or burger king down the street next time. read more

I cant believe this Taco Bell is still open worst food , worst service , longest wait

Food is always good; but tonight me and my friend went there, ordered a 5$ nacho fry box, a mt dew baja blast freezie, a 1.50$ chips and cheese, and a 12 pack Cinnabon's. Paid 15.99, we're asked to pull up into a spot to wait for our Cinnabon's, so we did. 5 mins later a worker comes out asks us "I'm sorry I forgot, what were you guys waiting for?" We start to list stuff and the first thing we say is 12 pack cinnamon bons, and she said "ohhhh yeah I remember okay I'll go get them" and walks away. She comes back 10 minutes later with a 5$ Taco Box, and the 12 pack Cinnabon's. That's it. We say we had more than this, and tell her there was a sprite that was supposed to come with the taco box, a mt dew freezie, a chips and cheese. She comes back with; a bag with chips and cheese, what we wanted! With a bunch of cinnamon twist things, I don't know if she gave them to us on accident or on purpose for the inconveniences, but not equal, because the two drinks she brought with the chips and cheese was wrong :( 2 Mountain Dew baja drinks. I wanted a frozen one, she wanted a sprite. My friend said forget it about her sprite, but I wanted my frozen drink, so I asked for what I paid for again; and she then brought one out. Took probably in total 20-25 minutes for a 15$ order ): Opened our bag at the end of the trip, cheese all over all the food! ): read more

Atmosphere less than pleasing. Faint odor of dirty feet. A slight downgrade from your standard run-of-the-shit Taco Bell. Tacos were good. Employees stare at you like you're an alien. Creepy. ....his name was Matt S. I'm sure he's a decent person but that's just some constructive criticism from one human being to another. You don't do that Matt S. read more

The worst by far, always says they are under staffed, takes at least 20 minutes to get your order and they wanna offer you a free drink, ha! 20 cents worth of pop for the bs, no thanks am how about get my order right in a timely manner read more

This Taco Bell is the worst Taco Bell that you can go to in the area and it's unfortunate that the only other closest one is in Frankfort! You walk in and they completely ignore you hoping you will use those god awful disgusting self service screens to order! They are very rude to you when you ask for assistance and there are definitely not enough people at this location to cover what they need. They don't care to take 15-20 minutes to get your order out which is not only what happened to me today on my lunch break but I observed it happened to 2 others as well and while I was sitting there they had 2-3 orders to correct because they completely messed them up! The sarcasm in their voices when they say "have a nice day" couldn't get any worse. And the music they play in there is completely inappropriate for the environment but they want to play hip hop and r&b because that's what they like ‍ terrible service and staff this place needs a complete clean out and to be staffed with better employees. As I sit here and listen to an edited version of come rap song singing " I don't really give a f***". HOW APPROPRIATE. Terrible terrible wish I could give 0 stars!!! read more

This is damn near the worst Taco Bell on the planet. How are you gonna run out of beef AND mild sauce ???? On top of that their "Baja blast freeze machine" is always down. But don't worry!!! Any other flavor freeze is working just fine. Get it together y'all read more

they scammed us with acid small freezes costed almost 10 dollars and we didn't even want them because they were out of a certain flavor but there was no way out of the drive thru except the bushes and hitting the used oil garbage can read more

My girlfriend and I always go to the lowest rated fast food restaurants wherever we travel. We noticed this specific Taco Bell had the lowest rating that we've seen so far. That being said, our visit was totally okay. No complaints. Bathrooms were ok, service was good, quick service, solid spicy potato soft tacos. Always give your local 1-star a chance. read more

If I could leave 0 stars, I would. I have been to this Taco Bell more than a handful of times this past summer and fall & they are the WORST chain I have ever been to. The wait at least a 15min wait and the food is ALWAYS wrong. Their customer service is no better and there is no one to blame but their poor management. Last time I was there, it was about 11:30PM (they close no earlier than 2AM) and as I pulled up to the speaker to order no one greeted me, so I eventually said hello. The lady working the drive through came on the speaker and rudely said "were closed" and that was it. I pulled around to the front to check the hours on the door and as I get to the window two employees jumped and hid from my view. I come to find out they were not closed and when I called the "manager" answered and told me she was too sick and that they'd be closing early, accompanied by giggles in the background. (I'm a manager for a different fast food chain, you never close the entire store because ONE employee is sick?) sounded like someone just didn't want to be working any longer and decided they'd just close the place down. The SAME lady I dealt with that time was in the drive through next time I decided to give Taco Bell a chance, as I pulled up to the window to hand her my money and she's angrily yelling that she wants to fight the customer in the drive through behind me? What in the WORLD is going on at that TB, I have no idea but every person in the town of NL has nothing but awful things to say about their poor management and customer service. Their only option they have is to completely fire the entire staff & start fresh or shut down the location. DO NOT GO HERE. read more

Wishing I would have read the reviews on this place before sitting in the drive through for literally 35 minutes with only 2 drivers ahead of me and no one behind me, my 8 month old screaming bloody murder in the back seat wasn't adding to my already garbage experience and when we pulled up to the window there was no "hey sorry for waiting so long " or any apology at all she looked more than miserable to be there herself and there were a few other staff members standing behind her so not sure what the issue was but definitely won't be returning to this location. Maybe that will help free up their time to help other customers lol read more

It's quite obvious to me from the other comments, the managers at this TB are either indifferent, irresponsible, ambivalent or incompetent...but Tyler, let me explain it again...27 minutes to get through the drive for an order costing last than $10 is too long, this is not good customer service. I have found that it does not matter how many cars r in the drive thru...service is too slow. Tyler, this means the manager (you) need to figure out how to make your employees work faster and/or more efficiently...that's your job. my rating gives you a 1...b/c yelp won't allow zeroes read more

Until this place in New Lenox gets new management, do not come here. We're waiting 30 minutes for Fast Food. I don't even want to give this place a star read more

Another 30 minute wait at the drive through. Last time was over 40 so I guess that's an improvement. I must be nuts coming back here again. I will say my order here is normally correct but the wait times are just ludicrous. read more

Worst Taco Bell I have ever been to, the service is horrible, they act like taking my order is an inconvenience. They have 4 people working and they act like they have all the time in the world, the drive through was wrapped around the building so I went inside, it took 25 mins to get a basic order with no one in front of me. Two girls went on break while I was waiting! Wtf! read more

Well, we just tried to give Taco Bell in New Lenox ANOTHER chance. We havent been there in a few months due to icky food and horrible service. But nothing has changed. We sat in line in the drive up for probably 20 minutes once we got home with our food it was almost not edible. It was soggy. Horrible experience. NEVER GOING BACK AGAIN!!! read more

I wish that I could give a zero star rating. Visited here yesterday and had the worst customer service experience of my life. I've been here many times in the past and it was fine. They now have a self-serve kiosk that you are required to use to place your order when dining inside. No workers will assist you with it. They all stay in the back. The people ahead of us in the kiosk line had difficulties with it, too. A very unpleasant looking girl came out to the counter, yelled out my name and literally just threw the tray on the counter. I had to stop her from leaving to ask for a glass, which she also threw on the tray. She never said a word or even acknowledged me. When she walked away the second time I told her that they have terrible customer service. She still said nothing, just gave me a dirty look and walked away. Additionally, almost every table in the place was dirty and the garbage cans were so full that our trash barely fit in the can. We will never go back there again! read more

i went to taco bell a couple days ago at 12 and normally the employees hate their lives and dont wanna be there but ARTY man, he was a g and hooked it up w good ass food and he was nice asf and i appreciate him, give him a raise and make him manager and hes amazing thanks read more

Would give 0 stars if I could. Drive thru always takes 20+ minutes. Went tonight for a quick bite to eat. After 25 minutes of being there I finally got my food. Not one thing I ordered was correct. Employees were extremely rude when I went inside to get it corrected. After the rudeness of the employees I just asked for a refund and no food. I was told that the employee closed out her drawer and I had no choice but to wait for them to remake my food. So finally 45 minutes later I left. And they wouldn't give me a reciept. Probably so they didn't get a bad review. I did however email the company just wish I got the associates names. read more

Standing water and the slowest moving workers I have ever witnessed. Told one of them that 3 of the 12 soda dispensers were out and she said "oh, I'd have to change them". Whoa. Dem tacos were fire tho read more

TO ALL TACO BELL NEW LENOX CUSTOMERS: My name is Robyn. A few of you might remember me as the friendly last who went out of her way to help you. I even loved our feline and canine friends who came through the drive thru and would hand out treats to them while you waited 10-25 minutes for your food. If any of you would like information on how to reach the top directly and let's hope we can get people like me in there who care not only about proper preparation and storage of food, but also respecting the customers who pay our wages, please contact me. I'm no longer there and I will stand beside you. Rick, Matt and ask my other regular customers, I miss you all and I hope to make your restaurant a perfect place to visit one day. Just sick at the thought of my elderly couples that will come in and now get the treatment they deserve. The management is terrible. I will spill all if these reviews and your experience wasn't enough. read more

waited 45 mins in the drive-through only to be told that they do not have the rice to make my burrito. Offered to do nothing about it just said "sorry". worst taco bell ever . Stay away read more