Food was out pretty fast and the tacos were actually crisp! Had a Crunchwrap too but the ingredients weren't distributed great (5 layer burrito was the mvp). read more

Someone please explain this to me!! This is supposed to be a cantina taco!! Since certain staff members have left during the day they absolutely suck!! I never had to check my food before leaving. I went through the drive thru read more

Taco Bell - This is supposed to be the Cantina Chicken Crispy Taco!!! - Fast Food Near Me - Ooltewah, Tennessee

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It's not that hard to put the correct items in the bag, especially when the entire order is written on the bag. But somehow, they managed to mess it up even when it wasn't busy. read more

Worst Taco Bell in the history of Taco Bell's! Doesn't matter what you order, they will barely put any ingredients on. you're basically just buying a tortilla. it's been like this for years but it hasnt always been this way. Anyways, the owner is a cheap pos and the managers don't give af and so I would recommend going to any other Taco Bell if you're in the area. read more

Taco Bell - Just a tortilla, no ingredients. Pathetic excuse for a Taco Bell - Fast Food Near Me - Ooltewah, Tennessee

8/26 How the hell are you out of nacho fries AND Baja blast???? And forgetting my cheese sauce?? This place is so damn run down and just terrible. Get it together read more

Taco Bell - Dorito Nacho Cheese Doritos Locos Tacos. Why the fuck is there no lettuce - Fast Food Near Me - Ooltewah, Tennessee

Taco Bell is Taco Bell! Their service was fairly quick for now busy they were. The chicken quesadillas were delicious!

Terrible portions and instead of trying to make it right manager just makes excuses and not only gave our money back instead of fixing issue she also had to give money back to couple behind us because of other issues!!!..... poor management is how businesses fail!!! read more

This is a nice customer service oriented restaurant. They are quick and fast to get up your order. Refills are free and self served. Now, everybody in this town seems to want to go at noon everyday. Therefore, if you go at this time, you will be in a long line. I recommend going at 11am or 1 pm to avoid the long lines and long wait. I usually go at 11 to beat the crowd before they get there. The food is great as I love their soft taco supremes. Look at specials they have from time to time as they are usually a good choice. read more

Taco Bell - Fast Food Near Me - Ooltewah, Tennessee

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Ordered on the mobile app after 10:00 pm and was given the option to drive through or pick up in the lobby. Once I arrived, I tried heading inside, and the doors were locked and they told me I had to wait in the drive thru line to get my food... ended up waiting in a giant line, which makes the mobile order pretty pointless:/ feeling frustrated. read more

We moved to town last summer. It took 6 months to get food here because we've gone to the drive-thru twice and left because of how pathetically slow they are. We finally got food and I don't know if we will ever go back. Out of 8 tacos ordered with no lettuce, 6 had some amount of lettuce on them. The single Doritos Locos taco that was ordered didn't have enough "meat" on it to be called a taco. The two orders of nachos with cheese had a TOTAL of less than 20 nachos in them. I didn't bother calling because I feel like they obviously don't care or they wouldn't be letting their staff work this terribly. While I understand there is a shortage of workers, this should NEVER be allowed by any managers who are worth their pay. read more

This might just be the slowest drive thru in America. Love me some TB but the 12 car line is a joke. I pull in and just keep driving. They seem to forget they've got competition now. I'd rather park and walk in to Dos Bros. read more

It's Taco Bell food so you know it's fire late night or when you just don't give a crap what you eating but the drive-tru at this one is super slow! So be prepared to wait for about 30 minutes or more even on a Sunday at 11:00pm read more

Taco Bell is LIT. If I could rate more than 5 stars I would! As a college student I love the convenience of driving no more than 2 miles for cheap delicious food. My Taco Bell family always has my back serving up the most scrumptious, hit the spot, never failing, always filling meals I cannot get enough of. The reason I choose Taco Bell is because of the plethora of options they serve for vegetarians. Typically the combo meals such as the (limited edition) nacho fries box contain beef. The beauty of the menu is you can substitute beans for the meat on whatever your heart desires. Not only is the food delicious, it is cheap! The average student eats about 7-9$ meals in the cafeteria. Taco Bell provides food for 4-7$! I assume most of you reading this have had Taco Bell at least once in your life. For those who have not, Job 34:3 says, "for the ear tests words as the palate tastes food." I have told you all what Taco Bell means to me. If you have not had Taco Bell or have had a bad first experience, I implore you to try again. I have told you what Taco Bell means to me so I push you to try and figure out what it means to you. read more

This particular Taco Bell has declined significantly over the last months. Back around Christmas, my 6 year old and I drove all the way from Cleveland to Ooltewah just to get some tacos. The drive-thru was packed so we opted to go inside to get our order. After ordering and grabbing a seat, other patrons began to complain about the long wait. Feeling bad for the employees, I chose to just sit there and not say anything. We got our order in a decent amount of time and left. The drink area was horrible though and needed to be cleaned. This past weekend, we once again went to this location to grab some supper before heading home and once again, we went inside. As we walked in, before we could order, another customer was complaining about a hair being in their taco. I didn't let it bother me and I continued to order. I ordered my usual #4 with no tomatoes and some other items. I noticed that the drink area was still nasty and unkempt. We got our order and came home. After opening my #4, it was loaded with tomatoes. As much as I use to like this location, we will not be back for a while. I'm not sure what caused the decline, but management needs to take a look and make some changes. read more

Terrible drive through service. Waited 45 min for fast food and after all of that, I get the saddest burrito I have ever had in my entire life. Chipotle ranch burrito with only 2 pieces of chicken?! Are you effing kidding me?! I would give no stars if I could. Avoid at all costs! read more

I hate this Taco Bell! Just tell them how much money your willing to spend cause their gonna put random whatever in the bag! This place is always crowded. Everyone complains and gets bad food and service is horrid but the sheep keep coming back day after day any ways. People really love Taco Bell to the point where they can crap all over their customers and they'll just eat it up. Don't bother complaining the staff and management don't care. I've Seen several changes in management at this store just keeps getting worse!!! Things I've experienced at this Taco Bell, The entire staff all walked out on the job together abandoned the customers! Staff/management get in arguments with customers. I Waited over 30 min for food the employees all hanging out in kitchen with gloved hands on cell phones not working, Ordered food to-go, they handed me food on a tray. I told them I ordered it to-go, employee muttered under his breath and proceeded to ignore me. I took the tray To-Go!!! You NEVER get what your ordered especially in drive through! Random nasty lettuce in food that don't need no lettuce, dirty kitchen. Food angrily slapped together and assembled with visible hatred or cold and soggy! Complete lack of ingredients Drink station is always trashed and sticky floors. I've Been in Ooltewah for 18 years this place has always been bad! It's a shame my kids love Taco Bell and I have to crush their souls every time we drive by! It's Time for Ooltewah to boycott/punish this establishment! read more

My boyfriend & I come to this taco bell a lot as it is one of the only places open late in Ooltewah. During the day the food is great but we have had one too many experiences like the one we had tonight when we go after 8pm. The employees are rude & have an attitude like you are an inconvenience for being there, say they are out of stuff but then turn around and put the same stuff on the food you order. They said they were out of nacho fries & we asked to have chips with cheese instead in our boxes. When we got home the cheese cup was under half full, you had to scrape the bottom to even get any on the chip. Our tacos had almost no meat or toppings on them & the burritos we got were half full. If you don't want to work late don't get a job at a fast food place that stays open until 2am. It is always the same people working every-time we have this experience, they are very unprofessional & lazy. read more

I actually really enjoy this location, you know, when you don't have to wait in line in the drive thru for 20mins. However, the service has always been pretty good, and my order has never once been incorrect! I think the long wait time is the only reason I'm not giving this location 5 stars. read more

My friends and I were traveling and stopped in for a quick late dinner. It was extremely crowded with guests lined up to the door. The drive thru was wrapped around the building. We almost left and ended up being there for about an hour. However, the food was delicious. We had special requests and they were followed. The cashier was very kind and never showed any frustration or anxiousness with the amount of customers. The kitchen team worked well with one another to serve everyone in a timely manner. One of the things that was very refreshing was seeing the manager working side by side with the team and encouraging them. That is a rarity and is a true sign of leadership. I think too often we only give reviews when things are bad. I wanted to ensure that the service did not go unnoticed! I hope this message gets to the team members regarding a job well done. I was going to talk to the manager. However, they were still very busy and didn't want to distract them from their hard work. read more

Usually go through the drive through here. It doesn't take that long which is my Cheif complaint with drive through service. Our last visit was at a time with a really long line but it only took about 10 minutes to get through and get our food. The food is usually made correctly and with as much love as you would expect. I will say the store itself is much nicer since the renovation. Much cleaner feeling for sure read more

Taco Bell - Order here - Fast Food Near Me - Ooltewah, Tennessee

When restaurants are near interstates they think they can serve garbage because the travelers will be long down the road before they find the money they spent was for substandard food. Taco Bell.. you suck. Pintos and cheese were like mud. We ordered chips and cheese, got the jalapeños and nacho cheese sauce but no chips. Can the burrito Supremes get any smaller? Nothing Supreme about it. I haven't eaten at a Taco Bell in a long time... thanks for reminding me why I stopped. read more

They made my order quick (went inside, not drive-through) and it was a complicated order (beans, no cheese) and they got it right. I really like that they provide a survey to do for a free item. Good marketing. read more

I wish I could mark lower than one star. Don't even try getting breakfast from here at 10:55... they will tell you to hold on at the drive through for 5 minutes then tell you they already prematurely threw away the breakfast stuff when you try to order. read more

Service was bad. The woman who took my order was very rude when I told her that my order was not correct. They were not busy so I see no reason for her to have been rude to me. read more

This has to be the most poorly managed Taco Bell I've ever been to. This location's never been great but the service and quality control has really taken a turn for the worst. If you like taking several bites of pure shell this is the store for you. Putting all the few ingredients directly in the middle of your taco is this store's specialty. I feel like the only reason people like me keep eating here is purely lack of other options. read more

Garbage. Employees walked out on the manager when trying to get my food. Took 30 min for a 2 item order.

They made me pay extra for shredded cheese in my crunch wrap supreme that they didn't even put in my crunch wrap, instead I got zero cheese..... ordered it take out just payed extra for an extra disappointment. read more

Best Taco Bell for miles! You can tell because there's almost always a long line! In all honesty I could eat here all day so my review and comment on it might be a little biased but either way it is for sure the best Taco Bell I've been too. read more

I went to this place twice. The first time, I waited 16 minutes in the drive thru when there were only 3 cars in front of me. When I got to the front, they had my order completely wrong (I ordered 3 potato tacos, they gave me 1 beef burrito). For whatever reason, I decided to go again. This time I waited 25 minutes and there were 4 cars ahead of me. I ordered 3 potato tacos and when I opened it, there was only potatoes and cheese. No vegetables or sauce. Hands down, the worst fast food experience ever. read more

Most of the time when you're in the drive through, you wait about 5 minutes just to order. But you're the only one there. And no one has even spoken. And once you've ordered, only about 4 out of 5 items will be in the bag. You're lucky if those items are correct. read more

I wouldn't give this establishment any stars if possible. Very poor customer service as well as management. Continuously fail to successfully fill an order without error. Even after going back twice to have the order fixed, they still can't get it right. Management likes to cop an attitude and threaten police because of their mistakes. Ooltewah seems to be the black hole of poor service because everyone fast food wise lacks in capability. read more

Horrible rude service. Went through and my order was completely wrong after the lady at the window was very rude. When i called back after I got to work, the lady would yell at the employee while I was on the phone and ask her if she did the things I said she did. First of all I would not have taken the time to call back if the order was correct. I will NOT be back anytime soon to this location. Very rude!!! read more

Poor service and poorly made, thrown together food. I would find another Taco Bell if possible.

First of all, writing "customer service" comments on a fast food place is just silly, since these places have more turnover than the ninth circuit court of appeals. If a grumpy teen was your problem, just give it an hour. That same teen will probably be bagging your groceries at Wal-mart on the way home, with a humbled attitude. The food here is awesome if you like (brace yourself) Taco Bell food, which I do. Yes, the drive through is long, because, guess why? People LIKE this place. Some of these reviews remind me of the Yogi Berra quote "Nobody goes to that restaurant anymore. It's too crowded." Just avoid the peak hours here and go to an inferior place for lunch if you want short lines. You'll probably soon find out why. That is all. Hope this was helpful to the smart folks. read more

Worst customer service I have ever experienced they mixed up my order with someone else, so I patently waited in line inside after I had just waited forever in the drive through line. The other person that had gotten my order by mistake came in and explained what happened surpassing the line. They ended up giving me back the cold food this stranger had touched and brought back in. I know this because you can clearly see where they make the food, and they only handed me back the food once they had both of the mixed up food bags, the wrappers were not even rewraped in the bag. I asked if it was fresh or if they had just swapped it out, he proceeded to tell me they just remaid it. I asked to speak with a manager... sadly it turned out that he in fact was the manager. Then yelled at me asking if there was a problem at which point I walked out. read more

We feed our elderly shut-in neighbor daily and a lot of his food comes from Taco Bell. A few months ago they messed up drive-thru order of 3 sides of pintos & cheese. I took a photo of the order which looked like black beans with red tortilla chips on top and went in last Sat. (May 13th) around 3:30 p.m. and the (apparent) manager said she wouldn't replace them as she didn't even know if they came from there. I told her that we have spent hundreds of dollars at her store and that I was a busy person with a job and other responsibilities and this was a leisurely Saturday when I was in the neighborhood and happened to think about it and pulled the photo up on my phone. She said sorry, I should have come back within a week or called. I told her neither I nor my family members will ever spend another penny there and she was okay with that. Talk about customer service -- NOT. Color me gone. read more

I went to Taco Bell on my lunch break last night about 1:40 a.m. I sat in the drive through for at least 10 min. Before I blew my horn. The guy in the window turned around and seen me sitting there, but just turned back around like he didn't. Other cars just gave up and left, but I needed to eat so I waited. Finally, I called the store and he answered. I asked if they were open and he replied "uhhhh why yes of course ". So I told him I've been sitting in the drive through for 15 minutes now. He had the audacity to argue with me, saying he didn't here the beep. Then, he disappeared briefly and came back to the window with headsets on. With major sarcasm, he came across the intercom with "it's a wonderful day at Taco Bell, can I take your order ha ha ha ha". I wasn't about to order anything after our argument on the phone, so I just left. I've never experienced anything like that before and frankly I'm irritated as hell about it. This happened on 4/18/2017, Tuesday morning 1:45 a.m.). This dude needs to have a reality check and get fired for costing Taco Bell several customers, and for just being a blatant rude punk. read more

I ordered a tostada and a bean burrito with extra cheese add sour cream. What I received was a tostada with all of its topping off the tortilla in the box....what little toppings there were....my burrito had very little cheese on it and a dime size squirt of sour cream found at one end of the burrito...the beans were burnt tasting. Unfortunately the dining room was closed. Only the drive through was open. No manager would come to the door. I would have had to go through the drive through again that had 10 cars in line to possibly get to a manager. So much for the newly remodeled, updated taco bell. My food was horrible and no manager to speak to. This happened on Sept 20, 2014. My advice would be not to go there after 11pm when the dining area is closed and no manager will come to the door when your food is wrong. read more

Took the family through the drive thru even though the line was very long. We had virtually no wait at all because the staff were working so hard to get all the customers taken care of. We had a fairly long and complicated order and I thought for sure that just by human error something would get mixed up but to my surprise, our food was prepared very fast and everything in the order was correct. They even gave me the plenty of mild sauce that I requested (usually that request results in a total of three packets). The cashier who took care of us (a pretty, young female with dark tone skin and light eyes and curly brown hair, I believe) was so incredibly nice and customer service oriented. I would say she gave the best customer experience that I have seen from a fast food establishment. Also, I tried a few different things on the menu, but my favorite is the nacho cheese Doritos cheesy gordita crunch supreme! Highly recommend! read more