Very slow service. I mobile ordered and once I arrived I waited 25min for my meal. Several drive thru orders went through completion of orders and patrons walking in to order at the register as well. Seems they overlooked the mobile orders. No apologies, couldn't refund since it was done through mobile. Out of pepsi zero. Dissatisfied with visit. Tables were not clean garbage was overflowing. read more

Ok normally I wouldn't write a review over a 'normal' Taco Bell that I'm use too but I just moved to NY from CA, on the drive here Taco Bell was the cheapest to feed my family for the long road trip so we stopped at some in different states for it, as I drove away from ca the Taco Bell's got worse. I honestly thought Taco Bell's were all the same but trust me they AREN'T! So with that said I tried and tried a few different ones here looking for the same quality as in ca, with no luck until this one! It wasn't perfect but the closest thing I got to ca. The food here doesn't even compare to the food in ca, not even Taco Bell. All the other Taco Bell's here don't know how to even warm up a tortilla or cook the beans, it's so disgusting everywhere else but this one knew how to , which I'm happy I found a good Taco Bell finally!! read more

Taco Bell - Bean Burrito - Fast Food Near Me - Rochester, New York

Very dirty! Looks like it's never been cleaned. Take a look before you order. If the dining isn't cleaned, what makes you think the kitchen? read more

Hate that we can't get an all of our orders in the drive thru. The only reason it's 2 stars is cause the foods good - disappointed customer read more

Drive through did not service us as expected. Disappointed with service and support of staff.

Went through the drive thru at 1:30 pm. Nobody at drive thru order box. I sat for a few minutes. I ordered. No one at next window. At finally window they took my $$. Couldn't find my order. Never asked it I wanted any sauces, etc. Got home (about 3 miles) & the food was cold! Had to warm it up. It wasn't memorable! I threw it out. Used to love their food. Never again. read more

Churros? I have never written a review for a product but this time I am so disappointed...I regularly visit this Taco Bell and am pleased but this time, when I ordered 2 orders of their new churros, when I arrived home I couldn't believe my eyes! Upon opening the boxes (at $3 an order!). I gazed upon two skinny tubes of perhaps 6" long so called churros and thought this was a joke. Although they were certainly tasty I know I will NEVER again waste money on this item! In my experience churros are long and fat but certainly not $3! Sorry, Taco Bell, I don't think this will be a keeper for very long read more

got stuck in the drive-through line because I couldn't get back out and it's 14 minutes and I haven't even made it to place to order take one car get their order and then you wait as I watched that car pull away before they take another order not very efficient read more

5 stars? For TB? Let me explain. Doing college visits w my kid all summer, I been eating so much TB lately. And wow, I'm worried about TB, like are you okay? Half hour waits, restrooms with no toilet paper, locations focused on *zero human interaction*, like it's bad. This location? You get the food, get it quickly, bathroom is okay, and there are humans working there who are super helpful. I know I know, how much help do you need at a taco bell? A little. Like a drink tray or some fire sauce. SO no TB is not a five star dining experience, but overall it's gotten so bad out there, just want to give this one credit for being one of the good ones. Maybe the only good one? read more

such bad service never seen a line move so slow. i have a mobile order and instead of taking my name and moving the line on i was asked to wait and waited two minutes before being served read more

Poor service. Added taco sauce to my order. Server confirmed it was in combo box.. got home no sauce and missing crunchy taco. Chalupa cold, stale and oily. Servers seem like they didn't want to be there.... Restaurant empty, just two customers in the dining area so they weren't busy. read more

The food was ok tasted like it was slapped together by people who clearly don't care. The only thing remotely decent was the Baja Blast, and that's probably because it comes out of a machine they can't mess up. The workers looked miserable and acted like they couldn't care less. They were Rude, slow, and clearly not interested in doing their job. If you're that miserable making tacos and less money, maybe it's time to do something else with your life. read more

Taco Bell could not be named Taco Well because they do not make any Taco Well. However, their tacos should totally be kept down a well and yelled at to put the lotion on their skin or get the hose again. It's funny that people in Rochester have a whole selection of amazing local foods and some great ethnic stuff too, and still somehow rate Taco Bell as anything they would ever want to put in their mouths (no dirty minds please). There's some decent Mexican around, especially if you go out into the villages, but this is not Mexican, it's American, and it's probably some of the worst dog food-like substances that you can buy. It's a little cheaper than most fast food, but it's also about as nutritious and delicious as Starlight's can of cat food that she's eating right now. This one is always busy and not always friendly, and extremely popular both in real life and on Yelp, which is very worrying - and honestly I would rather lick the sidewalks of Rochester and eat anything from this overrated pile of animal food. read more

Taco Bell - What the hell. I mean bell - Fast Food Near Me - Rochester, New York

I came here around 9pm because not much else was open. There was a line. It wasn't bad. I forgot they had nacho fries again, so I got those. They're so good! And I got a chulupa with no meat. You can sub potatoes instead, which is pretty good. You can also do rice or beans. I also got a Mountain Dew Baja Blast Zero. Love!!! It was the normal Taco Bell experience. read more

Visited a taco bell for the first time in a long time. I don't know what the baseline is for the standards here but this was pretty good. The crunch wrap supreme, Doritos tacos supreme, crunchy taco, chicken cheese melt were all good. It was fresh, tasted good and inexpenive. They substitute chicken with beef and vice versa for any dish. The only dish that disappointed us was the bean and rice burrito. It was pretty bad, and no rice at all. But the part I was pleasantly surprised was the friendly staff. The other fast food staff in the area should learn from them. read more

i wanted Nacho fries so I looked on the website and I saw a picture of nacho fries but I didn't see them on the menu so I called and made sure they have them because the other closest one to my house is 30 minutes away and when I called them, they said that they had discontinued them. so that seems like false advertisement to me! read more

ALWAYS BUSY whether you choose the drive in route or the dine-in option. Be prepared to wait. Self serve soda machine. The dining room appears to be recently renovated. Certainly more modern and clean than most other tacos bells I have encountered over the years. Food's not spectacular, but I already knew that, and I'm sure you did too! The $5 box seems to be the biggest attraction for all of the blue collar workers that pop in for lunch. Includes 3 various taco and a beverage. read more

See all

I've been here before but I've not checked it's a guilty pleasure. Lmfao.. this is an ALWAYS BUSY LOCATION. Staff is usually on it, you pretty much know what you're gonna get food wise and staff is either completely on it or aloof. Whatever! They have drive thru and it gets busy They have their own lot. Run for the border. I just wished it was a little cleaner inside. That's all I got. read more

This place is fine for a quick meal, super cheap prices. Had one issue with my order and they replaced it right away and gave me my money back. After midnight it gets busy, be ready to wait. read more

Worst customer service ever! I'm a grub delivery driver and of the all the franchise restaurants I do work for this one by far needs retraining on customer service. This evening I ordered my own meal at the drive thru I go to the first window and pay. At which time Informed the employee I was also picking up a grubhub order. I go the pick up window to be told that I would need to go back in line behind other customers to pick up the order separately. The line had literally 10+ cars. I asked to wait for the order and even a status update on the order and the manager refuse to give me that info. To make matters even more complicated the manger and along with the other employees decided to not give me the order and instead said they canceled the order. They then persisted on calling the police if I didn't comply with their demand of leaving the premises. My response was that I was on the phone with grubhub to get further guidance. This transaction not only hold up the drive thru line. But took more time than necessary. 6 cops showed up and while I sat in the parking lot I was informed that management suffenly didn't feel "safe" with my presence on the premises and that Im banned from the restaurant all because I didnt want to go to the end of the line. The police officer attempted to grab the order but management refused to comply and made up a story about how they canceled the order. Well grubhub did not cancel the order. I contacted grubhub and then the they order was properly canceled and refunded to the customer. Im an army veteran and single black mom trying to make a living. I don't feel that this response was warranted to require 6 police officers, to intervene because a delivery driver was trying to make living and feed her children at the same time. this type of behavior in today's political climate with police and racial tensions is definitively a strike against progress. So for management to suddenly feel threatened by my presence in the parking lot, is eye brow popping. Is this is how you train your management to model customer service? Also I'm in a forum of other drivers that refuse to do deliver from this franchise due to horrible experiences. read more

Great place. Love there customer service and the smiles even with all this covid thing going on. I recommend it for breakfast.

I heard the siren call of.....For a limited time.....Like a lemming to the sea I can't help myself! NAKED CHICKEN CHALUPA!!!!! I have no regrets read more

Taco Bell - NAKED CHICKEN CHALUPA - Fast Food Near Me - Rochester, New York

This is a model Taco Bell! The staff is very nice, service is quick, and stuff looks and tastes fresher! (There are still some problems with the rewards program, but this is an issue that has nothing to do with this specific franchise.) Thanks for the great service! read more

First of all, the customer service was amazing. Definitely one of the best Taco Bell's I have experienced from beginning to end. The staff was friendly and helpful to dietary needs. The food quality was extremely fresh, warm, and flavorful. The Saturday afternoon staff was on point. read more

Taco Bell - Beef and potato 5 layer burrito - Fast Food Near Me - Rochester, New York

See all

Not enough meat on the roll. One small scoop of meat the manger said. Can't believe drove 15 min and paid 6 dollars for salad and 3 Doritos on a roll. Wow read more

Went though the drive through and the worker read back the quesadilla order wrong (asked for chicken and she said cheese). Simple misunderstanding was resolved but the quesadilla was entirely missing from the bag. We had to go through the drive through again to get the quesadilla and mild sauce, which was also left out originally. One of the tacos was supposed to be chicken (and charged for chick upgrade) but received beef. Customer service was sub par, even for a Taco Bell. read more

2 days in a row where i've gone there at 2:45 am, right away after work. speeding to get there lol. and both times i pulled up 2 different girls where there. first thing they said was how are you doing? both of them said that. so they are nice there and on top of that they make the food good even that late and that close to closing. the ppl who work the night shift are soldiers. keep it pushing imma keep coming to taco bell read more

Ordered a breakfast crunchwrap. No meat in it other than a tiny little piece. Taco bell isnt known for quality but this location is just getting pathetic. read more

Taco Bell - Showing the inside of the sausage CW...tiny sausage piece in next picture. I'd rather have them tell me they were out of sausage - Fast Food Near Me - Rochester, New York

See all

Taco Bell is my guilty pleasure and this is the closest one to my place. I usually stop here when I'm having a fast food Texmex craving. Yesterday I stopped for my usual, place is always busy, but always seems to move pretty steady. Food was hot, fresh, and really good. Service was pleasant as well. They could work on the cleanliness a bit, it never really seems to be clean, but for the price and food, oh well. Will definitely be back when having my next Texmex craving. read more

I used to go to this location often, but not anymore. It seems as if every single time I go, there is always something wrong with my order, whether it is a missing item(s) or my foods are made incorrectly. I don't understand how hard it is to complete an order correctly when it is written right in front of you. They handed me my baja blast and it was white because it was out of syrup, and they didn't understand why it wasn't correct... seriously? read more

While the food was mediocre per the usual, the service was extremely slow and sluggish. It was 10:30pm on a Friday night and there were only 3 people there with me and there was adequate staff, but still it took a solid 12 minutes for me to get my burrito. Quite disappointed with the staff here. read more

absolutely the slowest taco bell in the rochester, ny area!! it takes forever to go through their drive through lines. i went there yesterday and there was a line of cars 20 deep, all the way out to jefferson rd. i have no idea why it takes so long to process an order for a few tacos or burritos?? cars should move much faster than they do and to sit 20-30 minutes in a drive through line is dissappointing and unacceptable. the root cause must be poor management!! whatever happened being accountable for drive through metrics, fast order processing & making customers happy?? a sense of urgency needs to be instilled at this location because all i have expereienced lately is very slow service and indifference! read more

Late at night? Taccccoooosssss!!! Afternoon? Taccccoooosssss!!! Breakfast time? Taccccoooosssss!!! That's right folks, Americas favorite foldable, stuffable, grilled, wrapped and filled food. Tacos!~ Is taco bell the high society place to go to score some scrumptious wanna be mexicanish kind of food?! Hell no! Is it relatively cheap and filling!? Hell yes! What's left to review? This TB is pretty standard though they did get a recent face lift to make the place a bit nicer. The people are pretty helpful and I've never had a problem with the food. Open late pretty much every night of the week. Go eat a taco! read more

How much chicken should I get in a "Chicken power bowl"? apparently none because there wasn't one piece. Also went last night and didn't get a fork - geez read more

Obviously every visit is awesome because...c'mon...it's Taco Bell. Who doesn't love some fantastic, fast "mexican food". My order was taken quickly, and the quality of my Crunch Wrap was, well, SUPREME. I took off two stars this time around because to be honest, the tables were so dirty! I went around looking for the best, well cleaniest, place to sit and I literally went around 10 tables before finding one that was wiped to sit at. I get that it's a fast food joint, but Taco Bell....I have high standards for you read more

Taco Bell - That iconic bell! - Fast Food Near Me - Rochester, New York

See all

I pulled up at 10:28am for breakfast, thinking that they served breakfast until 11:00an because that's the information online, their app, AND THE DRIVE THRU. I pull up and one of the staff is switching the signs over, so I ask if breakfast is still available when it comes time for me to put in my order. I'm very rudely told that breakfast is over by both the woman taking the order and the man changing the signs. I say thank you and go to leave, and the sign flashes "breakfast until 11:00am" and I ask, and the man points at me and says "TILL 11, we can end earlier" .... Okay? Taco Bell isn't good enough to put up with that level of rudeness, I'll pass thanks. read more

A sure sign of the food quality this Taco Bell has was the queue of cars snaking through the parking lot at half past midnight. When it came time to pick up my order, I was impressed to see a freshly made sizzling steak salad with not a single wilted green to be found just shy of 1AM. They're friendly, efficient, cheap, open late, and are serving extremely fresh food. Not what I'd expect from a Taco Bell, and thus very worthy of the 4 stars. read more

The power veggie dish was surprisingly good and inexpensive. I requested no cheese, no sour cream and no dressing to keep it vegan. The service was excellent. I ordered online and while my order wasn't ready when I arrived, and they were slammed with customers, they pushed my order up. I had just gotten into town and it was nice to eat non fried fast food. Those kids were hustling to say the least. You can see them work like a well-oiled machine. Thanks again. read more

I ordered the double chalupa meal (#6), When I got home and opened the bag to eat I had three cold soft shell tacos instead. It is 2am and I do not want to go back there to get my food replaced. read more

Worst service I've ever had. I drive a semi and was staying next door at the hotel. I called ahead to see about ordering online and picking it up on foot as my truck wouldn't fit very well in the parking lot. Was told that was fine and to just call 5 mins after placing the order and they would bring it out. After 5 calls and hour wait the young lady and what appeared to be the manager or shift lead came out and proceed to tell me I need a car next time to place a order. Order was totally wrong with no way of getting it changed. Very very rude staff! read more